UPS

Hogzy · 06-01-2021 4:33pm

Hey folks,

I have 3 packages being shipped through UPS at the moment. All originating from different countries (Germany, Netherlands and Slovenia). All packages have been making good progress the last few days but all of them have stalled at Corbeil Essonnes in France. After doing a bit of research it seems that it is a major UPS parcel hub just south of Paris. 2 of my parcels have shown as "Departed" from that facility for the last two days with no updates.

I have stuff shipped to me through UPS a lot and usually they're funneled through the UK but obviously post Brexit this is likely not going to be the case anymore so im guessing the parcels are on a truck that is either going from Cherbourg or Dunkirk to Dublin/Rosslare.

Does anyone else have parcels which are reading departed from Corbeil Essonnes in France without any further updates?

VG31 · 06-01-2021 5:54pm

Hogzy wrote: »

Hey folks,

I have 3 packages being shipped through UPS at the moment. All originating from different countries (Germany, Netherlands and Slovenia). All packages have been making good progress the last few days but all of them have stalled at Corbeil Essonnes in France. After doing a bit of research it seems that it is a major UPS parcel hub just south of Paris. 2 of my parcels have shown as "Departed" from that facility for the last two days with no updates.

I have stuff shipped to me through UPS a lot and usually they're funneled through the UK but obviously post Brexit this is likely not going to be the case anymore so im guessing the parcels are on a truck that is either going from Cherbourg or Dunkirk to Dublin/Rosslare.

Does anyone else have parcels which are reading departed from Corbeil Essonnes in France without any further updates?

I have a parcel from Germany that arrived at Corbeil Essonnes this morning. I'll let you know when the tracking updates. My scheduled delivery date is Tuesday next week so they seem to be allowing themselves a lot of time.

It's certainly looks possible that it will come direct to Ireland from France. UPS from Germany always went straight to Stanford-le-Hope then Tamworth before.

When are your scheduled delivery dates? I imagine Paris to Dublin may take quite a while. Tamworth to Dublin usually takes around 16 hours.

Hogzy · 06-01-2021 6:03pm

VG31 wrote: »

I have a parcel from Germany that arrived at Corbeil Essonnes this morning. I'll let you know when the tracking updates. My scheduled delivery date is Tuesday next week so they seem to be allowing themselves a lot of time.

It's certainly looks possible that it will come direct to Ireland from France. UPS from Germany always went straight to Stanford-le-Hope then Tamworth before.

When are your scheduled delivery dates? I imagine Paris to Dublin may take quite a while. Tamworth to Dublin usually takes around 16 hours.

One of my scheduled delivery dates was today and that parcel is showing as departed from Corbeil Essonnes since Monday. Just wanted to check what timeframes people were getting between departure from Corbeil Essonnes to delivery/arrival in Ireland. The ferry sailing itself is around 24hrs between Dunkirk and Rosslare.

Youre correct, all my previous stuff would have landed in Stanford-le-Hope and then move on to Tamworth and id usually get delivery within 24hrs of the parcel departing tamworth. Iv been reading that a lot of freight companies are avoiding the UK altogether at the moment and are trialling France to Ireland direct ferry services.

DeadWeight · 07-01-2021 12:53pm

Hey all got an invoice from ups that I need to pay... Invoice gave a number to call but apparently there closed but are open from 9 am to 5:30pm. Can I send the money to the address on this invoice letter? Or do it online.

whiterebel · 07-01-2021 1:08pm

DeadWeight wrote: »

Hey all got an invoice from ups that I need to pay... Invoice gave a number to call but apparently there closed but are open from 9 am to 5:30pm. Can I send the money to the address on this invoice letter? Or do it online.

You need to ring them and give them CC details. They are working from home.

DeadWeight · 07-01-2021 1:10pm

whiterebel wrote: »

You need to ring them and give them CC details. They are working from home.

Thanks when I rang them tho it says the department is closed but open from 9 to 5:30

Hogzy · 07-01-2021 1:41pm

DeadWeight wrote: »

Thanks when I rang them tho it says the department is closed but open from 9 to 5:30

Did you call between 9 and 5:30?

DeadWeight · 07-01-2021 1:54pm

Hogzy wrote: »

Did you call between 9 and 5:30?

Ya had to ring billing department but the voice message said there open from 9 to 12 so have to wait till tomorrow

DeadWeight · 08-01-2021 10:24am

Rang em this morning and was told I could not pay over the phone? Man on the phone said I can pay online but doesn't know how..

whiterebel · 08-01-2021 10:50am

DeadWeight wrote: »

Rang em this morning and was told I could not pay over the phone? Man on the phone said I can pay online but doesn't know how..

You might be better off going on to the USP website and get the number for customer service. They should know. Its ridiculous carry on from them.

yogmeister · 08-01-2021 11:12am

Ups are an absolute disaster at the moment. They will just keep passing you around .nobody working there seems to know what's going on . A joke of a company .

alohamora · 08-01-2021 11:18am

Any news from those expecting a parcel leaving Corbeil-Essonnes? Was scheduled for next Wednesday but curious how long the ferry crossing will take.

DeadWeight · 08-01-2021 11:18am

yogmeister wrote: »

Ups are an absolute disaster at the moment. They will just keep passing you around .nobody working there seems to know what's going on . A joke of a company .

That's what it seems like the last guy told me something and I couldn't understand I said "wait what?" then hung up the phone.

VG31 · 08-01-2021 2:25pm

alohamora wrote: »

Any news from those expecting a parcel leaving Corbeil-Essonnes? Was scheduled for next Wednesday but curious how long the ferry crossing will take.

I have a delivery scheduled for Tuesday. It departed Corbeil Essonnes on Wednesday evening. I'll post again when the tracking updates.

Hogzy · 08-01-2021 4:04pm

alohamora wrote: »

Any news from those expecting a parcel leaving Corbeil-Essonnes? Was scheduled for next Wednesday but curious how long the ferry crossing will take.

It seems to take 2 days to arrive into Dublin depot after departing from Corbeil Essonnes. That has been the case for two of my parcels. Its a fairly long drive from Paris to Dunkirk/Cherbourg and then its 18-24hrs on a ferry to Rosslare/Dublin and then presumably there are delays on the Irish side getting stuff into the depot so 48hrs seems about right. I doubt it will get quicker than that unless they start using the UK landbridge but even then, that will add different delays with customs etc

I cant believe the brits voted for this carryon.

Example of one parcel.
Departed Corbeill Essonnes at 20:05 - 4 Jan 2021
Next scan was Finglas, Dublin at 17:30 - 6 Jan 2021

alohamora · 08-01-2021 4:50pm

Hogzy wrote: »

It seems to take 2 days to arrive into Dublin depot after departing from Corbeil Essonnes. That has been the case for two of my parcels. Its a fairly long drive from Paris to Dunkirk/Cherbourg and then its 18-24hrs on a ferry to Rosslare/Dublin and then presumably there are delays on the Irish side getting stuff into the depot so 48hrs seems about right. I doubt it will get quicker than that unless they start using the UK landbridge but even then, that will add different delays with customs etc

I cant believe the brits voted for this carryon.

Example of one parcel.
Departed Corbeill Essonnes at 20:05 - 4 Jan 2021
Next scan was Finglas, Dublin at 17:30 - 6 Jan 2021

Ah cheers. Will let ye know if mine follows the same route and duration and if so, that will probably be the new norm.

Cdemess · 08-01-2021 7:40pm

So I got a €45 invoice for a £15 book delivered to me from a friend. No break down of costs and as they only work until 12:30 I’ll have to phone them on Monday.

DeadWeight · 08-01-2021 9:05pm

Cdemess wrote: »

So I got a €45 invoice for a £15 book delivered to me from a friend. No break down of costs and as they only work until 12:30 I’ll have to phone them on Monday.

Good Luck with the call I had to talk to like 3/4 people and got hung up on so I paid through the bank with the bank details they had at the bottom

VG31 · 08-01-2021 9:38pm

Hogzy wrote: »

Example of one parcel.
Departed Corbeill Essonnes at 20:05 - 4 Jan 2021
Next scan was Finglas, Dublin at 17:30 - 6 Jan 2021

My parcel was the same - about 2 days.

2021-01-08 19:00
Finglas, Ireland, Arrived at Facility

2021-01-06 18:10
Corbeil Essonnes, France, Departed from Facility

Hogzy · 09-01-2021 12:29am

VG31 wrote: »

My parcel was the same - about 2 days.

2021-01-08 19:00
Finglas, Ireland, Arrived at Facility

2021-01-06 18:10
Corbeil Essonnes, France, Departed from Facility

Second parcel just scanned at Finglas now, only 41hrs in transit this time:

2021-01-08 18:00
Finglas, Ireland, Arrived at Facility

2021-01-07 01:16
Corbeil Essonnes, France, Departed from Facility

yogmeister · 09-01-2021 8:05am

DeadWeight wrote: »

Hey all got an invoice from ups that I need to pay... Invoice gave a number to call but apparently there closed but are open from 9 am to 5:30pm. Can I send the money to the address on this invoice letter? Or do it online.

Did you get the invoice before your package arrived? Are they holding up your package pending payment ? I paid my invoice earlier in the week and the only updates I get when I track the package is held at warehouse and nobody seems to know why . It's still being held in Dublin .

Gatster · 11-01-2021 1:54pm

Bear with me on this one - I ordered something from the US in October that arrived in November, which was delivered by UPS without issue. I received no further communication until the end of December when out of the blue I got an invoice (with no details as to what for), demanding payment for €65.

I phoned UPS and was told to ignore it as fraudulent, but to be doubly sure I sent it to their fraud department who responded with an email saying it was indeed fraudulent and to disregard it.

Last week I got a demand for a 'late payment' fee. This time I spoke to someone in billing who said I would have to raise a case and they'd come back to me, which they did this morning, demanding the money.

Now at no point did I ask them to pay any fees on my behalf, or enter into any agreement with UPS (laughably I now have an account with them) and what they are asking is over half the value of the goods...on top of which they told me to ignore the letter.

Anyone any advice? It seems bizarre to me, but I've never had any dealings with them before.

whiterebel · 11-01-2021 4:22pm

Gatster wrote: »

Bear with me on this one - I ordered something from the US in October that arrived in November, which was delivered by UPS without issue. I received no further communication until the end of December when out of the blue I got an invoice (with no details as to what for), demanding payment for €65.

I phoned UPS and was told to ignore it as fraudulent, but to be doubly sure I sent it to their fraud department who responded with an email saying it was indeed fraudulent and to disregard it.

Last week I got a demand for a 'late payment' fee. This time I spoke to someone in billing who said I would have to raise a case and they'd come back to me, which they did this morning, demanding the money.

Now at no point did I ask them to pay any fees on my behalf, or enter into any agreement with UPS (laughably I now have an account with them) and what they are asking is over half the value of the goods...on top of which they told me to ignore the letter.

Anyone any advice? It seems bizarre to me, but I've never had any dealings with them before.

If it came in from outside the EU and its over €26 (VAT)/€150 (Duty) you're liable for charges. Why they told you it was part of the fraudulent ones, I don't know
They normally collect COD, usually without much notice, to me anyway.
If they send you through the backup paperwork to prove it, its your bill to pay.

Gatster · 11-01-2021 4:46pm

How is this enforceable as a business model...I never asked them to pay and they never asked me to pay these charges (prior to handing the goods over), so them sending me a non-itemised bill saying 'you owe us' doesn't really seem valid, especially as I have in no way agreed to anything.

What happens if I simply don't pay for instance?

whiterebel · 11-01-2021 6:09pm

Gatster wrote: »

How is this enforceable as a business model...I never asked them to pay and they never asked me to pay these charges (prior to handing the goods over), so them sending me a non-itemised bill saying 'you owe us' doesn't really seem valid, especially as I have in no way agreed to anything.

What happens if I simply don't pay for instance?

2 separate issues. Them not asking you to pay was an error on their behalf by the looks of it. If it is liable to charges you still owe it, FedEx do this, deliver it in advance and then collect what is owed. Personally I think its a really stupid system. As I said UPS normally advise in advance.

The other issue is how do you get it in and cleared without using a courier like UPS or FedEx? They are given parcels to deliver, the sender normally only pays to deliver to your premises, not for customs clearance and charges.

Ask them for the customs entry and an itemised invoice. If you don't pay I presume they'll hassle you for the money as they have paid it out and done the work. If you don't pay I suppose they can't do much apart from seize your next ones that passes through their hands.

Hogzy · 13-01-2021 1:10pm

Anyone finding delays with UPS at the moment. I have had a package stuck in Finglas. It arrived from France last Friday and has been "processing at Finglas since then". It was scheduled for delivery yesterday.

yogmeister · 13-01-2021 1:20pm

Hogzy wrote: »

Anyone finding delays with UPS at the moment. I have had a package stuck in Finglas. It arrived from France last Friday and has been "processing at Finglas since then". It was scheduled for delivery yesterday.

I have a package stuck there since Christmas week and no one can tell me why .I ve been ringing every day for the last week and I get a different story every day. Theres obviously something gone wrong there .

listermint · 15-01-2021 9:31am

Hogzy wrote: »

Anyone finding delays with UPS at the moment. I have had a package stuck in Finglas. It arrived from France last Friday and has been "processing at Finglas since then". It was scheduled for delivery yesterday.

Two packages which I order from Amazon . Got notification from Amazon they they were delivered yesterday and I signed for them signed some misspelt version of my name.

Never had anything from Amazon delivered by ups before it's always been an post.

Sitting here 24 hours later with no packages......

AndyOHart · 15-01-2021 1:51pm

Hoping somebody can give me some information.
DHL delivered my package to the wrong place/country before Christmas.
I tracked it down back before Christmas and the place said they didn't see any packages, however yesterday they called and said they found my package there.
DHL and the Seller of the item both said to wait for the investigation, which has been going on since before Christmas with no end in site, so I hired UPS to pick up my package and deliver to me.

Before printing the label I rang UPS to ask about customs etc, and the lady told me there wont be any customs since they are overloaded and wont come into effect until March. So I printed my label and did the express shipping, said will arrive today, which I had doubts about, but the lady said it would come Saturday latest.

Last night I noticed that the tracking said "Clearance Information Required". Nobody contacted me or anything, so spent 40 minutes on the phone trying to get through to somebody, costing me more money. The guy on the phone said its still in UK and will be Monday before anybody sends me an invoice? So I might have to pay extra? On top of that I'm not getting my package delivered in the time frame paid for.
He said they have stopped doing refunds due to the pandemic, but I think if thats the case they shouldn't give you the option to pay for express shipping.

Has anybody managed to get a partial refund or anything from them? I just want the difference between the most expensive shipping and cheapest shipping refunded since it probably wont get to me until late next week at this stage.

whiterebel · 15-01-2021 3:26pm

Honestly you are walking yourself into a world of pain here. UPS have now picked up a consignment from a UK company destined for Ireland. They are going to be looking for an invoice, and VAT and clearance. You are going to spend a lot more money trying to convince someone that you don't have to pay. And I'm sorry, the express bit is your own fault, because you organised it.
You should have got the exporter to get DHL to collect it and ship it to Ireland and do the job they were paid for. Your best best is to get them to contact UPS and supply the original invoice and see will that work. Or better still, get the company to get DHL to collect it from UPS and ship it. Pay UPS for the collection.

DeadWeight · 16-01-2021 7:35pm

I paid my ups invoice with the IBAN that was listed on the bottom of the sheet (was told over the phone and email that would work) so I now have a receipt if they say I didn't pay....wish it was easy as DHL I got email telling mevabout the charges I could pay online with credit card or via PayPal very quick and easy now my package is coming Monday, UPS need to make it more clear.

AndyOHart · 17-01-2021 11:33pm

whiterebel wrote: »

Honestly you are walking yourself into a world of pain here. UPS have now picked up a consignment from a UK company destined for Ireland. They are going to be looking for an invoice, and VAT and clearance. You are going to spend a lot more money trying to convince someone that you don't have to pay. And I'm sorry, the express bit is your own fault, because you organised it.
You should have got the exporter to get DHL to collect it and ship it to Ireland and do the job they were paid for. Your best best is to get them to contact UPS and supply the original invoice and see will that work. Or better still, get the company to get DHL to collect it from UPS and ship it. Pay UPS for the collection.

I would have loved to of done this but the people I am talking to + DHL are taking forever. They have had an open investigation since before Christmas, even after I told them that I knew where the package was. I did this just because I want my item and never want to have to deal with them again. It will suck having to pay more but I'm hoping I will get some partial refund from the seller or DHL for loosing it in the first place and missing delivery dates.
I had to spent 100+ euro just calling them to sort it out and they are taking weeks to reply.
I only organized express because the lady from UPS said there will be no invoices or customs or anything. If I knew it would of got stuck with customs etc I would of just done the cheaper option

AndyOHart · 21-01-2021 2:37pm

Can anything be done about refunds on UPS? They shouldn't offer their express saver service if they can't get it to you due to Brexit. I was told there is no customs issues at the moment by UPS over the phone and told me to proceed with the express saver, now that its been cleared in customs its held because of a backlog. I can't receive a partial refund because they have suspended their money back guarantee, but the guarantee is still on their site along with the options to pay for express saver

AndyOHart · 26-01-2021 4:56pm

Having a nightmare at the moment. UPS tracking says:
Shipment Cleared Customs
Your parcel was released by the customs agency.

Last update was on the 21st.
UPS said to wait another day and if no update then make a claim for it being missing. Don't see how it could go missing at this stage. Annoying they can't look into it more. Investigations take up to 10 days apparently. Such a nightmare with this delivery. Hoping it does show up

Hamsterchops · 26-01-2021 9:00pm

Do UPS courier parcels within Ireland, or is there another courier more suited to internal parcel deliveries? One town to another within Ireland.

whiterebel · 26-01-2021 9:03pm

Parcel2go.ie

VG31 · 26-01-2021 9:13pm

Hamsterchops wrote: »

Do UPS courier parcels within Ireland, or is there another courier more suited to internal parcel deliveries? One town to another within Ireland.

Yes, starts from €9.67.

Darwin · 01-02-2021 9:01pm

DeadWeight wrote: »

I paid my ups invoice with the IBAN that was listed on the bottom of the sheet (was told over the phone and email that would work) so I now have a receipt if they say I didn't pay....wish it was easy as DHL I got email telling mevabout the charges I could pay online with credit card or via PayPal very quick and easy now my package is coming Monday, UPS need to make it more clear.

I'm thinking of ordering something from the US soon that will be shipped by UPS express. There will be VAT and brokerage fees due, so I just want to be certain how they are paid for. It sounds like the driver delivers before duty etc is paid and he/she won't take payment (because of covid I presume). A bank transfer then is the only option and they give you a reference number. Is your receipt simply a reference number for the bank transfer? Sorry for all the questions, thanks.

whiterebel · 01-02-2021 9:43pm

They are supposed to notify of the amount to be paid in advance. Usually the driver arrives up and no one has contacted me. Driver won’t release until its paid.

DylanJM · 01-02-2021 9:53pm

Darwin wrote: »

I'm thinking of ordering something from the US soon that will be shipped by UPS express. There will be VAT and brokerage fees due, so I just want to be certain how they are paid for. It sounds like the driver delivers before duty etc is paid and he/she won't take payment (because of covid I presume). A bank transfer then is the only option and they give you a reference number. Is your receipt simply a reference number for the bank transfer? Sorry for all the questions, thanks.

Driver will arrive with package. It will have an invoice attached noting the amount due. They can take cash (although unlikely they will have change) or they will give you a number to phone to pay with credit card. Drivers generally don't have time to wait around so they might leave the invoice with you and arrange to redeliver the next day once you have had the chance to get the exact amount in cash or have paid over the phone.

AndyOHart · 02-02-2021 12:10pm

Anybody had any luck with finding out off UPS when packages should ship from Stansted? I had one picked up in the UK nearly a month ago now and still stuck there.

Thecageyone · 02-02-2021 4:36pm

Just got hit with a €25 charge for a parcel that originally cost just €40, only warning I got was the driver rang me from the next estate over - luckily I had the cash on me, normally wouldn't as I just use my card for everything these days. Safe to say I won't be ordering from anywhere that uses UPS to deliver in future.

Hogzy · 02-02-2021 7:14pm

Thecageyone wrote: »

Just got hit with a €25 charge for a parcel that originally cost just €40, only warning I got was the driver rang me from the next estate over - luckily I had the cash on me, normally wouldn't as I just use my card for everything these days. Safe to say I won't be ordering from anywhere that uses UPS to deliver in future.

Where did the parcel originate from? If it was the UK then its not UPS' fault for extra VAT and tax.

DylanJM · 02-02-2021 7:49pm

Thecageyone wrote: »

Just got hit with a €25 charge for a parcel that originally cost just €40, only warning I got was the driver rang me from the next estate over - luckily I had the cash on me, normally wouldn't as I just use my card for everything these days. Safe to say I won't be ordering from anywhere that uses UPS to deliver in future.

Your issue is with customs not UPS. All delivery companies have to do the same on packages coming from outside the EU.

02-02-2021 7:53pm

DylanJM wrote: »

Your issue is with customs not UPS. All delivery companies have to do the same on packages coming from outside the EU.

? a €25 surcharge on €40 is 65%. Can’t be just VAT.

DylanJM · 02-02-2021 8:02pm

Deleted User wrote: »

? a €25 surcharge on €40 is 65%. Can’t be just VAT.

The invoice on the package will have the breakdown. A certain amount will be a handling charge but that would be the case with DHL, DPD, etc. as well.

corkie · 02-02-2021 8:24pm

@Hogzy , @DylanJM , @fvp4

Broke down the calculations of that in another forum thread.

corkie wrote: »

£29(order) + £5(postage) + £7.50(complimentary item) = £41.50 ~~~ €47.08 * 21% Vat = €9.88
UPS Customs handling fee approx €15
Total: - approx €25

^^^ Cross-thread quote

02-02-2021 8:31pm

corkie wrote: »

@Hogzy , @DylanJM , @fvp4

Broke down the calculations of that in another forum thread.

^^^ Cross-thread quote

The handling fee was on top of vat? And what’s a complimentary item?

AndyOHart · 02-02-2021 8:41pm

Jesus christ how much should I be paying for a graphics card that cost 1k?
I bought it in Germany but was routed through the UK and had UPS pick it up in the UK so now I will have to pay the invoice and not the seller in Germany.

corkie · 02-02-2021 8:42pm

Deleted User wrote: »

The handling fee was on top of vat? And what’s a complimentary item?

"given or supplied free of charge."

Theory: - But when custom calculated the over all order value included the cost of it.

UPS

Comments