Inbound and internal An Post Delays

whiterebel · 17-12-2020 1:43pm

Deleted User wrote: »

My parcel 'arrived at postal carrier's facility in Ireland' on the 10th Dec.
Contacted an post who have no record of it.
Anyone have any insights for me?
Is this usual and is it just sitting somewhere to process?

Probably sitting in a cage waiting to be scanned.

ACitizenErased · 17-12-2020 1:47pm

Just had a delivery arrive. 2 weeks after it left... my town. Literally 5 minutes down the road.

Orlak2410 · 17-12-2020 6:24pm

whiterebel wrote: »

Mod - I presume this is shipped via USPS, so I"ll move it into that thread. Have a look through some of the other posts and you will get a better understanding of what is happening. Nothing is normal at the moment in shipping.

Thanks for that. Yeah a lot of people in a similar situation as me. It's still not our problem that there are delays in shipping so really we should be refunded shipping at least by the vendors. My product was 42 euro in total and 12 euro of that was shipping so it would nice to be even offered that back.

whiterebel · 17-12-2020 7:27pm

Orlak2410 wrote: »

Thanks for that. Yeah a lot of people in a similar situation as me. It's still not our problem that there are delays in shipping so really we should be refunded shipping at least by the vendors. My product was 42 euro in total and 12 euro of that was shipping so it would nice to be even offered that back.

It's hardly their fault either . They should refund because COVID has caused a shortage in transportation?

Orlak2410 · 17-12-2020 7:38pm

whiterebel wrote: »

It's hardly their fault either . They should refund because COVID has caused a shortage in transportation?

No they should refund because they told me 5-14 working days to deliver when I ordered in late november. Then three weeks later when I contacted them wondering where it was they said that it would be 14-28 working days or possibly longer. It's not a present but what if it was? It could be january before I get it.

whiterebel · 17-12-2020 7:44pm

Orlak2410 wrote: »

No they should refund because they told me 5-14 working days to deliver when I ordered in late november. Then three weeks later when I contacted them wondering where it was they said that it would be 14-28 working days or possibly longer. It's not a present but what if it was? It could be january before I get it.

Which is probably what they were told by the carrier. As An Post did to people here when asked about 1/2 day express services. They took the parcel, charged for it and took 8/9 days to deliver. Should the shipper pay because they were given wrong information, again in a very uncertain climate?

I don't know if you're aware of it, but Trump was actively dismantling USPS in the US. Their backlogs are horrendous, and has been for months. Then you have pot luck as to them actually getting it on a an aircraft to either Dublin or London because 90% of the worlds flights are grounded.

Exactly the same is happening in Germany, Spain, Austria, Uk, Czech Republic. Its taking weeks, if not months, to get here from some of those countries.

Boscoirl · 17-12-2020 11:10pm

Boscoirl wrote: »

Ordered something from Germany on Nov 26th, last update from DHL Post is Dec 1st in Cologne Airport saying it'll be handed to An Post with an anpost tracking link, which doesnt show it recieved yet. its a medium size package 1.5 Kg in weight.

Finally some movement on my package. Shown as arrived in Dublin and sorted in the Dublin parcel centre.

sternn · 17-12-2020 11:50pm

Posted a large Express parcel on the 15th December in Dublin. The only update I'm seeing is that it was scanned in the post office when I dropped it off!

Judging by the delays mentioned here, is there any hope it will be delivered before Christmas? Delivery to Cork

Darc19 · 18-12-2020 9:00am

There will always be some exceptions, but I've just downloaded our Tuesday and Wednesday report and out of several hundred parcels only 7 are showing as "sorted in Dublin 12"

Every other parcel has been delivered or out for delivery.

About 60% are delivered the next day and less than 5% are taking 3 days and less than 1% taking longer.

carville · 18-12-2020 9:35am

Darc19 wrote: »

There will always be some exceptions, but I've just downloaded our Tuesday and Wednesday report and out of several hundred parcels only 7 are showing as "sorted in Dublin 12"

Every other parcel has been delivered or out for delivery.

About 60% are delivered the next day and less than 5% are taking 3 days and less than 1% taking longer.

Mine must be the 1% then. Its been "sorted in Dublin 12" since 9th December and no movement since.

AutoTuning · 18-12-2020 10:28am

I'm starting to see long delays on UPS items from the continent that specifically mention the channel tunnel being backlogged.

Looks like we are going to be in for a lot of hassle if these logistics companies don't move to direct routes and keep tagging us onto the side of the UK.

Orlak2410 · 18-12-2020 11:48am

whiterebel wrote: »

Which is probably what they were told by the carrier. As An Post did to people here when asked about 1/2 day express services. They took the parcel, charged for it and took 8/9 days to deliver. Should the shipper pay because they were given wrong information, again in a very uncertain climate?

I don't know if you're aware of it, but Trump was actively dismantling USPS in the US. Their backlogs are horrendous, and has been for months. Then you have pot luck as to them actually getting it on a an aircraft to either Dublin or London because 90% of the worlds flights are grounded.

Exactly the same is happening in Germany, Spain, Austria, Uk, Czech Republic. Its taking weeks, if not months, to get here from some of those countries.

Yes it is the responsibility of the vendor to ensure that the parcel arrives on time. I realise it might not be their fault that it arrives late but the fact of the matter is that they said it would arrive within a certain timeframe and it didn't. I realise most customers might be reasonable and understand that it is busier than usual with an increase in e-commerce and slower shipping/customs due to social distancing and increased sanitization but that's a choice that the customer should have. When I enquired to the vendor about my parcel being late, I received a 'what do you expect attitude' from them and I was not happy with that. If Trump was dismantling the USPS well then the vendor should have factored that into account and informed their customers but they didn't instead they were worrying that that might put people off buying from them.

shashaela · 18-12-2020 7:54pm

I've a package that arrived in Dublin on 12th December, says it departed the airport and in transit to the destination.
No way would I expect the vendor to refund me. They shipped via USPS, it arrived in ireland within the timeframe, the delay is now the handover between USPS and An Post.
I guess it coukd be January now before I receive it!

greenfields46! · 18-12-2020 8:08pm

Darc19 wrote: »

There will always be some exceptions, but I've just downloaded our Tuesday and Wednesday report and out of several hundred parcels only 7 are showing as "sorted in Dublin 12"

Every other parcel has been delivered or out for delivery.

About 60% are delivered the next day and less than 5% are taking 3 days and less than 1% taking longer.

I have a small parcel left UK on Tuesday night, wld u think ill get it in in the next few days?!! i hope so

Darc19 · 18-12-2020 9:18pm

greenfields46! wrote: »

I have a small parcel left UK on Tuesday night, wld u think ill get it in in the next few days?!! i hope so

I'd say so. Volumes have subsided and will continue to drop and there are more planes flying people home giving for letters and parcels

Orlak2410 · 18-12-2020 9:58pm

shashaela wrote: »

I've a package that arrived in Dublin on 12th December, says it departed the airport and in transit to the destination.
No way would I expect the vendor to refund me. They shipped via USPS, it arrived in ireland within the timeframe, the delay is now the handover between USPS and An Post.
I guess it coukd be January now before I receive it!

That's what happened to me. I ordered it on the 23rd of november and it says it arrived in Dublin on the 28th but some of the previous posts on this thread suggest that the USPS can update the tracking saying it's in dublin when it actually isn't. It could be january by the time I get my parcel when I ordered it on the 23rd of november expecting it in 5-14 working days. Somebody has to be held responsible. I know there's a pandemic but people are in the habit or blaming absolutely everything on it. It's getting a bit old now.

le_girl · 18-12-2020 11:18pm

greenfields46! wrote: »

I have a small parcel left UK on Tuesday night, wld u think ill get it in in the next few days?!! i hope so

I had something sent from the UK on the 11th which showed up on An Post tracking today. So a week to reach Ireland but hopefully won't take too long to get to me from Dublin, the last one was speedy enough from this point onwards.

sportloto86 · 19-12-2020 2:34am

Boscoirl wrote: »

Finally some movement on my package. Shown as arrived in Dublin and sorted in the Dublin parcel centre.

Ye, I have the same message since 14th of December...
"sorted in Dublin 12" which according to some posts here is not very promising...
...

joeysoap · 19-12-2020 2:39am

I got 2 parcels from the uk this week. Ordered on 12th. Happy with that.

un5byh7sqpd2x0 · 19-12-2020 10:01am

Sent from UK on Thursday 17th, scanned into Dublin Parcel Hub yesterday 18th, and out for delivery this morning the 19th. I'm impressed.

19-12-2020 10:02am

2 out of 3 parcels from Look Fantastic have now arrived. Happy with that!

carville · 19-12-2020 10:32am

Anyone else waiting more than 10 days? Current status: Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12 been like that since the 9th December.

Eaz · 19-12-2020 11:27am

Just had a package sent with Royal Mail sit with a "Item Leaving the UK" status since 3rd of December, finally arrived in Dublin on Thursday 17th and now stuck on "Your delivery has been sorted in DUBLIN MAIL CENTRE, DUBLIN 12".

Was hoping it would reach Cork yesterday or today and make it out for delivery but starting to doubt getting it before next week.

Gerrymandering reborn · 19-12-2020 12:25pm

Anybody help me with this please??

I sent 8 items on 8th December.
One was delivered next day but the other 7 are showing status 'Your Post was accept in Post Office' . They have not moved

I've been onto An Post since the beginning of the week, spoken 4 times, done live chat etc and also submitted a formal enquiry (N58) for each of the seven items.
Been told they are in Dublin mail centre awaiting to be sorted etc.

I've been keeping my customers constantly up to date but they are getting frustrated, which is understandable.

When I spoke to them most recently on Thursday, I asked 'would they we delivered before Christmas'. The reply I got 'I can't guarantee that' . Like WTF!

What am I supposed to do??

I've been sending items from to GPO this week and they have been delivered next day or two day.

All items are going to Ireland
Would appreciate any advice.

Thanks

ED E · 19-12-2020 8:59pm

AP arent managing to do FIFO. I suspect cages/bags aren't labelled in a way that they know what landed when.

Sweet feck all you can do other than pray and if they don't arrive Monday perhaps refund the customers.

Wombatman · 19-12-2020 9:07pm

Darc19 · 19-12-2020 10:04pm

ED E wrote: »

AP arent managing to do FIFO. I suspect cages/bags aren't labelled in a way that they know what landed when.

Sweet feck all you can do other than pray and if they don't arrive Monday perhaps refund the customers.

Where do you get this information, or like most of your comments they are just rants against anpost/sky/eir/virgin/three/Vodafone etc etc.

Cages and green tubs are all barcoded and whilst at one stage in early Nov, there were issues with early cages getting pushed back. But once the two holding facilities (parkwest and finglas) opened in mid Nov, this was alleviated.

All incoming international parcels and packages also go through customs check and some items will get selected for examination. - That can cause some items to be delayed further.

Currently we are seeing service for our parcels return to next day / two day as volumes have dropped dramatically according to our an post mw.

lawrencesummers · 19-12-2020 10:19pm

I had a long chat with my postman today.
We know each other pretty well because I get a lot of deliveries all year round with work.

He was telling me that the parcel centers in Ireland are stockpiling stuff at the behest of customs / revenue of items coming from England and reckoned that they are doing it because they know it will generate income in January once they examine it.

The date it’s shipped is irrelevant apparently, only the date that customs examine it and once that’s 01/01/2021 or later than your gonna have to pay.

sportloto86 · 19-12-2020 10:25pm

Darc19 wrote: »

All incoming international parcels and packages also go through customs check and some items will get selected for examination. - That can cause some items to be delayed further.

Currently we are seeing service return to next day / two day as volumes have dropped dramatically.

OK, and how long does this gonna take? Why couldn't there be a message on that bloody code I'm tracking that "we're sorry for the delay but we have selected one of your packages that you've sent to your children and deemed it to be suspicious so sit tight as we are ripping it apart destroying Christmas spirit for another 5 to 14 working days while you can't sleep at night being eaten by anxiety". That would be nice, wouldn't it?

jmreire · 19-12-2020 10:33pm

Seven weeks ago yesterday,6th Nov. I sent my old driving licence, with all the required documents for renewal to the Licensing Centre ( NDLS ), So far nothing back. Tried ringing them several times...keep getting the engaged tone. Anyone else with the same problem? I didn't register the post, as I though it would be all straight forward.

Darc19 · 19-12-2020 10:45pm

sportloto86 wrote: »

OK, and how long does this gonna take? Why couldn't there be a message on that bloody code I'm tracking that "we're sorry for the delay but we have selected one of your packages that you've sent to your children and deemed it to be suspicious so sit tight as we are ripping it apart destroying Christmas spirit for another 5 to 14 working days while you can't sleep at night being eaten by anxiety". That would be nice, wouldn't it?

I haven't a clue, but usually it just goes through a scan with no more than a few hours delay.

No point getting angry. Chances are that most of the delay is on the uk side.

Darc19 · 19-12-2020 10:49pm

lawrencesummers wrote: »

I had a long chat with my postman today.
We know each other pretty well because I get a lot of deliveries all year round with work.

He was telling me that the parcel centers in Ireland are stockpiling stuff at the behest of customs / revenue of items coming from England and reckoned that they are doing it because they know it will generate income in January once they examine it.

The date it’s shipped is irrelevant apparently, only the date that customs examine it and once that’s 01/01/2021 or later than your gonna have to pay.

Now that is complete balderdash.

Date arrival into Ireland is what matters and customs are not going to create delays for a few bob.

How do people believe such sh1te??

And how on earth would a delivery person know what goes on in a large parcel depot.

Just think of how stupid the suggestion is.

sportloto86 · 19-12-2020 11:10pm

Darc19 wrote: »

I haven't a clue, but usually it just goes through a scan with no more than a few hours delay.

No point getting angry. Chances are that most of the delay is on the uk side.

Nah, not UK, I sent them from Germany. One was delivered last Monday while second one "Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12" since the same day. Frustrated, anxious and a tad angry, yes. I just like things to be logical and would love some "inner works" explanation. Thank you for your attempt. Seriously.

19-12-2020 11:11pm

Item posted in Dublin and sitting in 'Dublin Depot, Dublin' since December 9th. No movement at all on tracking but thankfully arrived in Limerick this afternoon. I spoke with An Post web chat a couple of days ago and they said it's not unusual for stuff not to be scanned properly at the moment. Delighted it arrived in time for Christmas anyway :cool:

lawrencesummers · 19-12-2020 11:13pm

Darc19 wrote: »

Now that is complete balderdash.

Date arrival into Ireland is what matters and customs are not going to create delays for a few bob.

How do people believe such sh1te??

And how on earth would a delivery person know what goes on in a large parcel depot.

Just think of how stupid the suggestion is.

Don’t shoot the messenger.

irishgirl19 · 19-12-2020 11:14pm

Posted parcel from Dublin to wexford on the 10th. Still not arrived. Not tracked but correct address and return address is on it.
What are the odds of it arriving before Christmas?

virginmediapls · 19-12-2020 11:16pm

1 parcel from Germany, ordered 9th December and no sign since it's been handed over to An Post. Not in their system yet even. Apparently there are huge delays in some sorting centre in Cologne/Koln - so if it goes through there you're justed feckered.
1 parcel from UK ordered 6th December, still not arrived. Hopeful for Monday.

Plenty of other parcels ordered and delivered after those date. Bit of pot luck involved in this at the minute.

The scary thing is that, and it pains me to say this, but Fastway are probably the fastest courier around Ireland now (based on my anecdotal, recent experiences with ~20-30 deliveries).

Darc19 · 19-12-2020 11:16pm

sportloto86 wrote: »

Nah, not UK, I sent them from Germany. One was delivered last Monday while second one "Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12" since the same day. Frustrated, anxious and a tad angry, yes. I just like things to be logical and would love some "inner works" explanation. Thank you for your attempt. Seriously.

You're in Germany too long expecting everything to be perfect

I suspect that it's sorted into a cage and just waiting transfer. But they are delivering tomorrow and volumes have fallen. We've been told to continue dispatch until Tuesday

virginmediapls · 19-12-2020 11:17pm

irishgirl19 wrote: »

Posted parcel from Dublin to wexford on the 10th. Still not arrived. Not tracked but correct address and return address is on it.
What are the odds of it arriving before Christmas?

I'd be very surprised if that didn't arrive to be honest now.

Sheep Shagger · 19-12-2020 11:18pm

Waiting 6 weeks for an A4 sized envelope containing a number of birthday and Christmas cards from New Zealand

jmreire · 19-12-2020 11:40pm

Sheep Shagger wrote: »

Waiting 6 weeks for an A4 sized envelope containing a number of birthday and Christmas cards from New Zealand

Good Luck with that,,,,,,I'm waiting for 7 weeks for a delivery from Cork.......LOL :cool:

sportloto86 · 20-12-2020 12:31am

Darc19 wrote: »

You're in Germany too long expecting everything to be perfect

You got me there

20-12-2020 12:38am

Sheep Shagger wrote: »

Waiting 6 weeks for an A4 sized envelope containing a number of birthday and Christmas cards from New Zealand

.....and I’m waiting 6 weeks from the UK

theguzman · 20-12-2020 1:56am

Posted an A4 envelope with documents on Tuesday for delivery within the same county to a destination 25kms away. Cost me €3.40 to post, I could have driven there for maybe the cost on fuel and hand deliver them. The envelope still hasn't arrived despite having correct address with a printed label attached and eircode also. Normally this would be next day.

pc7 · 20-12-2020 9:00am

I was told next day was all but done during week. I posted a parcel paid for swift and tracking, post mistress said she still didn’t think it would arrive before Xmas, but got email it was delivered yday! Fingers crossed it was.

Parcel I posted in Dublin to Dublin 4th December still hasn’t arrived!

greenfields46! · 20-12-2020 11:12am

Darc19 wrote: »

I'd say so. Volumes have subsided and will continue to drop and there are more planes flying people home giving for letters and parcels

thank you!! I order a bit from uk ive looked bk on some old tracking numbers & for some strange reasy anytime an item leaves uk (langley) on a tuesday its always delayed!! where if it leaves langley Friday eve i know itll arrive early te following week usually Tuesday, ordered recently left Friday had it monday!! wonder is Tuesday night a lazy night fir them ðŸ˜€ just thought its odd

Darc19 · 20-12-2020 8:51pm

Had a customer screaming delight on the phone to one of our team yesterday.

She forgot her friends birthday which was yesterday. Ordered from us Fri at about 2pm in Kildare and didn't expect delivery until after Christmas.

It was delivered by an post yesterday at 9.38am!

Great when things go as good as this.

On general delivery all but 3 parcels we sent on Thursday (about 200) had been delivered by this afternoon.

On UK, this travel restriction may cause issues with all post, but seems aer lingus will still operate flights to repatriate people from here, so cargo and post may not be as badly affected as we may think.

Mollywolly · 21-12-2020 11:45am

Darc19 wrote: »

Had a customer screaming delight on the phone to one of our team yesterday.

She forgot her friends birthday which was yesterday. Ordered from us Fri at about 2pm in Kildare and didn't expect delivery until after Christmas.

It was delivered by an post yesterday at 9.38am!

Great when things go as good as this.

I'm delighted for your customer but I'm still waiting for a package shipped from Dublin on 1st December. I'm at the point now where I have requested a replacement or refund

greenfields46! · 21-12-2020 11:46am

Darc19 wrote: »

Had a customer screaming delight on the phone to one of our team yesterday.

She forgot her friends birthday which was yesterday. Ordered from us Fri at about 2pm in Kildare and didn't expect delivery until after Christmas.

It was delivered by an post yesterday at 9.38am!

Great when things go as good as this.

On general delivery all but 3 parcels we sent on Thursday (about 200) had been delivered by this afternoon.

On UK, this travel restriction may cause issues with all post, but seems aer lingus will still operate flights to repatriate people from here, so cargo and post may not be as badly affected as we may think.

so do Royal Mail only use passenger flights for small parcels etc?!! quite worried now with flights cancelled? any help ideas wld really help!! tnks

Boscoirl · 21-12-2020 12:41pm

Boscoirl wrote: »

Finally some movement on my package. Shown as arrived in Dublin and sorted in the Dublin parcel centre.

My Package is now showing out for delivery, kinda suprised to be honest, also delighted as its getting delivered to work and today is my day before christmas

my time line is

26/11 - Ordered
30/11 - Arrived Parcel Centre - Germany
01/12 - Sorted and Queued to be shipped to Ireland
-
-
-
- (who Knows what happened in between)
-
17/12 - Arrived and Sorted Dublin Parcel Hub
21/12 - Out for Delivery

Inbound and internal An Post Delays

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