Inbound and internal An Post Delays

TheBarnacle wrote: »

I'm in the same position. Ordered from UK and package in North Dublin depot since Dec 2nd. I was starting to worry but glad to know it's not an issue with my package specifically.

That depot in particular seems to be struggling based on my experience. Most of my parcels have had a one day delay. Except two going through Dublin North which have been sitting there for over a week.

The Continental Op wrote: »

It was an international postal agreement. I don't blame China for taking advantage of it. I do blame An Post management for throwing their toys out of the pram and not sorting it. They gained nothing as it all had to be delivered in the end.

It's hardly An post throwing their toys out of the pram, it's more a case of them looking at the situation and asking "why would we work for basically nothing when there is all this better paying business sitting there needing to be done"..

An it's not just An Post, one of the Donald's pet projects was tearing up the postal agreement so USPS stopped getting stiffed by the deal.. China Post was paying less to deliver a package(and customs Clearance) than domestic US customers were paying for the same service.. It was basically china dumping in a different format at the expense of western Post offices

The Continental Op wrote: »

Well those of us that have bought stuff from Amazon and who have bought stuff from other UK suppliers that deliver with An Post would totally disagree with you. Amazon stuff has been delivered in two days or less once its got to Dublin other companies stuff has just sat in Dublin.

You are also talking rubbish about "your delivery has been sorted" as my car parts from Micksgarage sat in Park West for nearly a week after they reached that point in the system.

Amazon is domestic parcels.

You have two scans.

"we have your delivery in Parkwest (or Merrywell)"
And
"your delivery has been sorted"

The second one is sent after it has finished being sorted and in the relevant cage for sending out to a local dsu. It can sit in a local dsu for a couple of days and gets scanned when put on the delivery route for that day.

The Continental Op wrote: »

Yep thats right two scans in Parkwest then nothing for a week.

Which means it is probably in your local delivery office or a holding warehouse (finglas-- former jmob bread factory, portlaoise or little island) as the local office works through their parcels.

I'm just passing on info that I have that we get from an. No one has to accept it.

Darc19 wrote: »

Which means it is probably in your local delivery office or a holding warehouse (finglas-- former jmob bread factory, portlaoise or little island) as the local office works through their parcels.

I'm just passing on info that I have that we get from an. No one has to accept it.

The problem I have is the "holding warehouse".

Once stuff gets warehoused you don't know if its first in first out or if first in gets left at the back of the warehouse and is the last out?

The Continental Op wrote: »

Yep thats right two scans in Parkwest then nothing for a week.

I didn't think the DSU were allowed to hold anything. afaik the DSU has to clear everything the day it comes in? Now I might not fully understand what a DSU is but my postman tells me that they are not allowed to leave the depot until its empty.

Under normal circumstances the DSU would be cleared every night, but with the volume of stuff going through at the moment it's not possible to clear the DSU every night. That's with extra night staff and everyone doing overtime. Covid restrictions means less casual staff employed this year.

The Continental Op wrote: »

All I can say is that my local postman told me today that they have to clear the DSU and always do there is no option at his DSU not to deliver stuff that day once its got that far.

That applies to stuff sorted to his/her duty. Some small DSU's might clear what they have on a nightly basis, but the larger city one's not a hope.
Sorting has to finish by a certain time so the early shift of posties can get out before the second shift start to allow for social distancing.

Srfcsean wrote: »

Looks like a complete **** show from an post they had since March to sort out stuff knowing all shops were shut , of course everyone was gonna go online , they need put up messages on there site saying they have backlogs of over a week simple as that , but it’s a complete **** show

April they were doing about 1.2m/week.

Last black Friday they did 1.3m for the week

No one could forecast the 3.5m they did last week.

They have capacity of 3.2m because they DID invest in technology (two fully automated centres)

Srfcsean wrote: »

They new this was coming and weren’t ready for it , they need tell people there’s back logs instead of the usual cop out answer for everything now a days covid 🀦🀦restrictions , they need put up on there site they have backlogs Of over 10 days and let people no

They've been shouting about the backlog since early Nov.

It's been in every paper, it's been mentioned here, it's been on radio, its been on TV.

Anyone who has proper customer engagement have added information to their websites or informed their customers.

You need to be under a rock not to have read their notices somewhere

I even passed on details of their notifications here. I think a mod even stickied it.

whiterebel wrote: »

I think they sent it out to big clients then, but I think the first public announcement was last week, as far as I remember.

A message was appearing on the An Post homepage at least since the 3rd of November saying "We’ll be delivering record numbers of parcels this week, more than ever before. We have the biggest delivery team in Ireland and they are working extremely hard to get your parcels to you. But don’t worry, we will deliver your item as quickly as we can."


The 11th of November - https://www.thejournal.ie/an-post-christmas-deliveries-5262276-Nov2020/ 'Please bear with us': Huge spike in parcel volumes causing delays as Level 5 online shopping booms


12th of November: https://www.newstalk.com/news/an-post-warns-of-potential-delays-as-parcel-volumes-grow-by-130-1104587

12th of November: An Post opens second Dublin e-commerce processing centre
https://www.rte.ie/news/business/2020/1112/1177651-new-an-post-processing-centre/

An Post expects to deliver more than 3.3 million parcels per week in 'busiest ever' fortnight

Champ wrote: »

My package was just delivered today.

Looks like the backlog is at least moving.
Good luck to those still waiting on their deliveries.

Mine was the exact same scenario as yours but mine arrived to An Post on the 4th. Hopefully it means I'll get my delivery in the next few days.

Darc19 wrote: »

7 day parcel delivery in urban areas. 6 day delivery all areas.

Does that 6 day delivery apply for all post or only commercial parcels?

charlietheminxx wrote: »

Waiting for an order which left Germany on 1st of December. It hasn’t been scanned by An Post yet. I really hope it’s just delayed and not lost!

Post to and from Germany takes 2 weeks + at the moment. Don't panic just yet!

bocaman wrote: »

A week ago I purchased and article online from a shop in Dublin. Got a confirmation email last Sunday to say it was dispatched. Still no sign.

waiting on something dispatched on Monday.
easily a week dealy for sandard post things now