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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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Darc19

Srfcsean wrote: »

Looks like a complete **** show from an post they had since March to sort out stuff knowing all shops were shut , of course everyone was gonna go online , they need put up messages on there site saying they have backlogs of over a week simple as that , but it’s a complete **** show

April they were doing about 1.2m/week.

Last black Friday they did 1.3m for the week

No one could forecast the 3.5m they did last week.

They have capacity of 3.2m because they DID invest in technology (two fully automated centres)

Srfcsean

Darc19 wrote: »

April they were doing about 1.2m/week.

Last black Friday they did 1.3m for the week

No one could forecast the 3.5m they did last week.

They have capacity of 3.2m because they DID invest in technology (two fully automated centres)

They new this was coming and weren’t ready for it , they need tell people there’s back logs instead of the usual cop out answer for everything now a days covid ðŸ€¦ðŸ€¦restrictions , they need put up on there site they have backlogs Of over 10 days and let people no

Darc19

Srfcsean wrote: »

They new this was coming and weren’t ready for it , they need tell people there’s back logs instead of the usual cop out answer for everything now a days covid ðŸ€¦ðŸ€¦restrictions , they need put up on there site they have backlogs Of over 10 days and let people no

They've been shouting about the backlog since early Nov.

It's been in every paper, it's been mentioned here, it's been on radio, its been on TV.

Anyone who has proper customer engagement have added information to their websites or informed their customers.

You need to be under a rock not to have read their notices somewhere

I even passed on details of their notifications here. I think a mod even stickied it.

Srfcsean

Darc19 wrote: »

They've been shouting about the backlog since early Nov.

It's been in every paper, it's been mentioned here, it's been on radio, its been on TV.

Anyone who has proper customer engagement have added information to their websites or informed their customers.

You need to be under a rock not to have read their notices somewhere

I even passed on details of their notifications here. I think a mod even stickied it.

We’ve all seen man ðŸ˜‚ðŸ˜‚ exactly my point they new it was coming and use covid as an answer , covid no covid it was happening either way , my point is stop using covid as an excuse and actually tell people there’s back logs instead of throwing figures at people

whiterebel

Darc19 wrote: »

They've been shouting about the backlog since early Nov.

It's been in every paper, it's been mentioned here, it's been on radio, its been on TV.

Anyone who has proper customer engagement have added information to their websites or informed their customers.

You need to be under a rock not to have read their notices somewhere

I even passed on details of their notifications here. I think a mod even stickied it.

I think they sent it out to big clients then, but I think the first public announcement was last week, as far as I remember.

Darc19

whiterebel wrote: »

I think they sent it out to big clients then, but I think the first public announcement was last week, as far as I remember.

Definitely was in the media around 10th Nov and again before black Friday where they gave predictions of 3m expected parcels (it was 3.5m)

davetherave

whiterebel wrote: »

I think they sent it out to big clients then, but I think the first public announcement was last week, as far as I remember.

A message was appearing on the An Post homepage at least since the 3rd of November saying "We’ll be delivering record numbers of parcels this week, more than ever before. We have the biggest delivery team in Ireland and they are working extremely hard to get your parcels to you. But don’t worry, we will deliver your item as quickly as we can."

The 11th of November - https://www.thejournal.ie/an-post-christmas-deliveries-5262276-Nov2020/ 'Please bear with us': Huge spike in parcel volumes causing delays as Level 5 online shopping booms

12th of November: https://www.newstalk.com/news/an-post-warns-of-potential-delays-as-parcel-volumes-grow-by-130-1104587

12th of November: An Post opens second Dublin e-commerce processing centre
https://www.rte.ie/news/business/2020/1112/1177651-new-an-post-processing-centre/

An Post expects to deliver more than 3.3 million parcels per week in 'busiest ever' fortnight

spookwoman

Parcl due next wednesday arrived this mornig.

Brock Turnpike

Champ wrote: »

My package was just delivered today.

Looks like the backlog is at least moving.
Good luck to those still waiting on their deliveries.

Mine was the exact same scenario as yours but mine arrived to An Post on the 4th. Hopefully it means I'll get my delivery in the next few days.

whiterebel

I didn't see it on their website, probably because I go straight into tracking, and I don't read/listen to the others, so that explains it. I put the thread up from Darc19 as it was the first official statement I was aware of.

Mario95

Darc19 wrote: »

7 day parcel delivery in urban areas. 6 day delivery all areas.

Does that 6 day delivery apply for all post or only commercial parcels?

charlietheminxx

Waiting for an order which left Germany on 1st of December. It hasn’t been scanned by An Post yet. I really hope it’s just delayed and not lost!

Cheshire Cat

charlietheminxx wrote: »

Waiting for an order which left Germany on 1st of December. It hasn’t been scanned by An Post yet. I really hope it’s just delayed and not lost!

Post to and from Germany takes 2 weeks + at the moment. Don't panic just yet!

0ph0rce0

Srfcsean wrote: »

We’ve all seen man �� exactly my point they new it was coming and use covid as an answer , covid no covid it was happening either way , my point is stop using covid as an excuse and actually tell people there’s back logs instead of throwing figures at people

So an increase of over 2+ million packages getting banged out weekly with Christmas Casuals / Staff not being hired in the same numbers as previous years because they can't have everyone on top of each other with the social distancing rules in place because of COVID doesn't count?? Hmmmm

Imagine the amount of staff were hired as usual and then they get an outbreak in the mail centers, they'd have no staff and be shut down.

And that's just one COVID "excuse" as you say. Nobody would be getting anything.

bennyl10

bocaman wrote: »

A week ago I purchased and article online from a shop in Dublin. Got a confirmation email last Sunday to say it was dispatched. Still no sign.

waiting on something dispatched on Monday.
easily a week dealy for sandard post things now

schmoo2k

charlietheminxx wrote: »

Waiting for an order which left Germany on 1st of December. It hasn’t been scanned by An Post yet. I really hope it’s just delayed and not lost!

Are you sure it has left - you can expect a week or two sitting on Koln if its DHL

Srfcsean

0ph0rce0 wrote: »

So an increase of over 2+ million packages getting banged out weekly with Christmas Casuals / Staff not being hired in the same numbers as previous years because they can't have everyone on top of each other with the social distancing rules in place because of COVID doesn't count?? Hmmmm

Imagine the amount of staff were hired as usual and then they get an outbreak in the mail centers, they'd have no staff and be shut down.

And that's just one COVID "excuse" as you say. Nobody would be getting anything.

People paid For a service that there not getting as far as I can see, the government told us to shop online we do and now they can’t deliver

spookwoman

2 items now from amazon and both arrived early. Something due next week arrived today.

Ronda1

ACitizenErased wrote: »

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

Have u had any joy?

Ronda1

Is anybody else having trouble with USPS packages not updating on an post system but landing in Dublin airport?? I know they have landed as past parcels I have gotten have showed up still without tracking updating on an post side?? Seriously seriously slow nearly 3 weeks waiting since it landed absolute joke

Mod - I moved your post here as it’s more relevant.

whiterebel

Due to the pandemic there are very few flights with capacity from the US. USPS can only update their last part to departure airport, so it may not have left the States yet., or only flown in the last day or so.

dzsfah2xoynme9

I must have been lucky. I bought a new phone off of ebay from a crowd in California. Bought it on the 30th of November and had it in my hand yesterday. USPS from California to Kentucky, DHL from there to Shannon.

[Deleted User]

My package posted in Australia 10th November arrived in Ireland 10 December as per aus post.
No update as of yet from an post whether they have it or not.
Wonder will there be big delays on this?
All my amazon post has arrived in less than 4 days

smurfette2212

Ronda1 wrote: »

Is anybody else having trouble with USPS packages not updating on an post system but landing in Dublin airport?? I know they have landed as past parcels I have gotten have showed up still without tracking updating on an post side?? Seriously seriously slow nearly 3 weeks waiting since it landed absolute joke

Mod - I moved your post here as it’s more relevant.

Yep! My parcel was last scanner leaving New York and then delivered to me maybe a week later. Nothing on the tracking though.

Darc19

Sarai Black Parakeet wrote: »

I must have been lucky. I bought a new phone off of ebay from a crowd in California. Bought it on the 30th of November and had it in my hand yesterday. USPS from California to Kentucky, DHL from there to Shannon.

Possibly they have come to a recent agreement with DHL.
Or the sender opted for a higher cost service

DHL operate their own cargo aircraft and as such are not affected by the huge drop in passenger flights which is what most postal services use to move parcels between countries that are not connected by road.

marklazarcovic

0ph0rce0 wrote: »

So an increase of over 2+ million packages getting banged out weekly with Christmas Casuals / Staff not being hired in the same numbers as previous years because they can't have everyone on top of each other with the social distancing rules in place because of COVID doesn't count?? Hmmmm

Imagine the amount of staff were hired as usual and then they get an outbreak in the mail centers, they'd have no staff and be shut down.

And that's just one COVID "excuse" as you say. Nobody would be getting anything.

As a postie I gotta admit I'm fed up with people complaining about us at this stage,we have been up the walls doing 6 day weeks for ages, frontline ..house to house, village to village.. treble the workload ,no xtra help , nobody allowed to be trained in a area because two to a van not allowed...there are huge backlogs in all delivery services worldwide because of this,.. Christmas never creeps up on anyone .. nobody could predict lockdowns and explosion of parcels ordered..with no xtra workers allowed to help us out. I cant fit all the parcels in my van most days,have to get them dropped out to me and go over already covered ground again.

Its work technically I don't have to do as it's overtime, which the taxman fleeces me for,but if I don't people won't get their post/parcels because there isn't anyone else available to do it.

We are wrecked,stressed,and will probably sleep over the few days off at Xmas.. exhausted. Its no joke.

Pitch Dark going to work and pitch dark coming home .

Merry Christmas.

The Continental Op

marklazarcovic wrote: »

As a postie I gotta admit I'm fed up with people complaining about us at this stage,we have been up the walls doing 6 day weeks for ages, frontline ..house to house, village to village.. treble the workload ,no xtra help , nobody allowed to be trained in a area because two to a van not allowed...there are huge backlogs in all delivery services worldwide because of this,.. Christmas never creeps up on anyone .. nobody could predict lockdowns and explosion of parcels ordered..with no xtra workers allowed to help us out. I cant fit all the parcels in my van most days,have to get them dropped out to me and go over already covered ground again.

Its work technically I don't have to do as it's overtime, which the taxman fleeces me for,but if I don't people won't get their post/parcels because there isn't anyone else available to do it.

We are wrecked,stressed,and will probably sleep over the few days off at Xmas.. exhausted. Its no joke.

Pitch Dark going to work and pitch dark coming home .

Merry Christmas.

No one is blaming any postman out delivering mail!

It is however absurd to believe that An Post management had no idea that they would get the current volumes.

Then why would you need to train anyone if An Post had accepted Eircodes? There is no need to have a book with the names of the customers on your route if you can just look up the eircode on a mobile device.

[Deleted User]

I made an order from Decathlon's site.

An Post delivering it, and emailed me with a generic "we have your parcel and aim to deliver it within 3 working days" email. I checked the tracking number on it:

04 December 2020, 05:56 - We have your post in DUBLIN DEPOT, DUBLIN

13 December 2020, 15:17 - Your delivery has been sorted in PARK WEST, DUBLIN 12

So it's been sitting in Dublin for about 9 days, and today it's been moved to Park West. Not sure how long it'll sit there. I'm in no panic or rush on it whatsoever (not a Xmas gift) but that's the longest delay I've ever experienced with An Post. They must be absolutely snowed under.

I'm very surprised they haven't started an ad campaign to encourage people to change to get their deliveries sent to their local depot and collect them themselves, as a means to speed things up a bit, rather than waiting on An Post delivering to their door.

Granadino

I'm in Spain and waiting for a package that was posted mid November from Ireland, but that could well be the fault of the Spanish post.

[Deleted User]

The Continental Op wrote: »

No one is blaming any postman out delivering mail!

It is however absurd to believe that An Post management had no idea that they would get the current volumes.

Then why would you need to train anyone if An Post had accepted Eircodes? There is no need to have a book with the names of the customers on your route if you can just look up the eircode on a mobile device.

completely agree! With most retail closed in this country for the guts of 9 months and even with the latest Level 5 restrictions going on for 6 weeks how did An Post not realise this Christmas would be absolutely mental?

We have been urged by our Taoiseach and Tony Holohan throughout the entire Covid pandemic to shop online!!! How was this Christmas surge in postal deliveries not predicted by management in An Post, what on earth were they doing? The entire country has been shopping online for months!