An Post

andrew1977 wrote: »

Waiting on an adidas order ,dispatched via dhl post who use an post in Ireland to deliver .
Last status was 23rd November , koln Germany, nothing since .

Any insight ? I would have expected it to reach Ireland by now .

Thanks

I had a dhl parcel that seemed to just stop a couple of weeks ago. It took on memory 8 days I think or 9, then the tracking updated and I got it the same day the tracking updated. That came from Germany too coincidently.

Though even though I've just said that it could be totally coincidental so I don't want you sitting in hope on what I said, I'd contact them and ask.

I'm having the exact same problem with an order coming from Germany. The last tracking update was Koln on the 23rd November. An Post don't recognise the tracking code.

An Post - DHL.

Last update from Koln was on 26th November.
The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization

Only showing up today on An Post tracking:
04 December 2020 07:56
Your delivery was received by An Post in PORTLAOISE MAIL CENTRE, CO LAOIS

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

ACitizenErased wrote: »

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

That's not bad considering its the US. I posted a package to the UK on the 20th and it's still sitting in Dublin.

gazzer wrote: »

I ordered from a UK shop on 6th Nov. Tracking number showed it left the UK on 8th Nov. It arrived yesterday

This makes me worried about buying my christmas presents online now. Hope they all come in time now or it will be gift vouchers and then returning all the other items.

I have it on good authority that there are over 300K packages coming into Ireland every day and only 250K packages being delivered by An Post. The backlog is increasing every day for them. Apparently the bottleneck is not staff but rather the space to store these packages. Dublin Airport is suspending deliveries from China.

I think we're seeing the effects of the pandemic here.

Dublinandy3 wrote: »

Amazon has been super quick if you have prime. Like one or two days. They even deliver on Saturday and Sunday and evenings so no need to worry about that.
This has been all the way through, my wife is forever ordering stuff and none has been late or even slowish

I don't have Prime, but paid for shipping as opposed to taking the free shipping (which would promise the goods a couple of days later - would like them ASAP). I ordered it last Saturday and they only dispatched today.

Ardent wrote: »

I have it on good authority that there are over 300K packages coming into Ireland every day and only 250K packages being delivered by An Post. The backlog is increasing every day for them. Apparently the bottleneck is not staff but rather the space to store these packages. Dublin Airport is suspending deliveries from China.

I think we're seeing the effects of the pandemic here.

Can you state your "authority"

I asking because I know that this is totally untrue.

An Post now have a further parcel facility in Finglas. That's three parcel distribution centres in Dublin in addition to the mails centre.

They have capacity at present to deliver 3.5m parcels a week and volumes have not reached that level (its about 3m)

Parcels from abroad are totally dependent on cargo space. It's a lot better than spring and summer, but expect long delays on large parcels, lesser delays on small parcels and small delays on letters and small packets.

If you are sending stuff abroad, then the small packets (up to shoebox size) and envelopes get priority.



But, once a parcel lands, it is scanned within a few hours. There are zero delays from airport to the parcel centers. But plenty of delays at foreign airports waiting for space to travel on the skeleton flight service to Ireland

I have an enterprise account with AnPost and received this from our rep yesterday.

Dear ***,

As you are aware ecommerce parcels volume has increased significantly since the beginning of the Covid-19 pandemic as Irish shoppers adopted online eCommerce in greater numbers in response to public health recommendations of staying at home as much as possible.

Since we entered Level 5 of the Irish government's Plan for living with Covid-19 and the related closure of most retail outlets in Ireland, we are experiencing an earlier than usual start of the traditional Christmas peak shopping season with further increases of parcels volume through the An Post Commerce's delivery network.

For these reasons, An Post Commerce is currently operating a delivery service of an average of 3 days nationwide and up to 5 days in specific locations such as Cork city As county.

As a front line service, An Post Commerce has continued to deliver your parcels during this period despite the ongoing operational challenges and process changes that had to be implemented in order to protect its employees and customers.

***** Removed for privacy

As the COVID-19 situation remains fluid, your account manager will continue to update you with service level updates as required.
Many thanks for your understanding during these challenging times.

Yours sincerely,
*****

The Continental Op wrote: »

Its not about delivering parcels my postman tells me that they have much more capacity and could deliver more if necessary. The problem is that An Post DO NOT HAVE THE CAPACITY TO SORT THE MAIL.

A full week for a parcel to get from Dublin to Waterford is appallingly bad service.

Please read the full post I put up.

A NEW facility opened in Finglas last week. That's on top of the Merrywell facility opened two weeks ago. (changed from large parcels to all sizes)

They have capacity in all areas, but you will always see some items getting excessive delays.

Our experience is that about 50% are being delivered next day and 95%+ within 3 days. (we get csv downloads daily with delivery information) Today's download saw a 40%+ "out for delivery" on yesterday's dispatches. For a Saturday, that's impressive.

DPD are doing even better with 70%+ next day. But still skeleton service on weekends.

RonyPonyBah wrote: »

I have an enterprise account with AnPost and received this from our rep yesterday.

Dear ***,

As you are aware ecommerce parcels volume has increased significantly since the beginning of the Covid-19 pandemic as Irish shoppers adopted online eCommerce in greater numbers in response to public health recommendations of staying at home as much as possible.

Since we entered Level 5 of the Irish government's Plan for living with Covid-19 and the related closure of most retail outlets in Ireland, we are experiencing an earlier than usual start of the traditional Christmas peak shopping season with further increases of parcels volume through the An Post Commerce's delivery network.

For these reasons, An Post Commerce is currently operating a delivery service of an average of 3 days nationwide and up to 5 days in specific locations such as Cork city As county.

As a front line service, An Post Commerce has continued to deliver your parcels during this period despite the ongoing operational challenges and process changes that had to be implemented in order to protect its employees and customers.

***** Removed for privacy

As the COVID-19 situation remains fluid, your account manager will continue to update you with service level updates as required.
Many thanks for your understanding during these challenging times.

Yours sincerely,
*****

They didn't even give us that courtesy to let us know,

We have stuff that went out on saturday the 27th and Monday the 30th that still have yet to even move beyond park west. We have another that was destined for dublin/kildare border area that has ended up in athy and hasn't moved since tuesday.

I rang twice on Friday to chase down parcels and and was told by the first lady there was a 3 day delay in express post and the second lady informed me it could be 5-7 days.

Taking into account how small ireland actually is you could only conclude its an just abysmal service and woefully bad foreplanning

I bet this months direct debit will be deducted on time though :rolleyes:

Agent Avenger wrote: »

I have prime and up until a few weeks ago my Amazon parcels were taking two weeks to arrive, kept getting stuck when they arrived in Dublin. They are moving much better now but one parcel has been stuck in Park West since the 1st and several haven’t budged from parcel hub 12 since the 3rd.

Maybe I'm just super lucky then. Or maybe they recognise the importance of my wife buying yet another bag or cake icing nozzle or whatever it is this week.