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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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Gru

Agent Avenger wrote: »

I have prime and up until a few weeks ago my Amazon parcels were taking two weeks to arrive, kept getting stuck when they arrived in Dublin. They are moving much better now but one parcel has been stuck in Park West since the 1st and several haven’t budged from parcel hub 12 since the 3rd.

Same here, was waiting almost 2 weeks for Amazon to dispatch and then days for an post deliveries in November,

Since December, an item ordered on Dec 1st (evening) was delivered yesterday, an item ordered Dec 2nd (morning) just arrived today both via Dublin parcel hub, both landed in the Dublin Parcel hub an hour apart Friday Morning Dec 4th.

i had one item go through "PARK WEST" and it took so long Amazon refunded it as "missing" but then it arrived so i had to contact them to pay again,

so if it's PARK WEST expect delays but it should arrive eventually.

0ph0rce0

I wouldn't be ordering anything from Germany. If you do a bit of research they are having problems getting stuff into Ireland and the Czech Rep. stopped taking anything over a certain size and returning them to sender.

Some stuff is coming through but serious backlogs there, nothing to do with An Post

schmoo2k

andrew1977 wrote: »

No sign of any movement on this , should I be starting to get worried if it’s lost? It’s a few Santa gifts which I’m waiting on .
I see a few others have got packages from koln which were dispatched after mine .
I tried customer service of the 3 companies involved , no concrete answer from any of them where it is .

Sit tight for another while ?
Thanks

I am in the same boat and my previous order from Amazon.de sat in Koln for a very long time as well (but did eventually show up in Ireland / An Post).

schmoo2k

D3V!L wrote: »

Has anyone received a parcel from the UK that was sent around the 10th - 12th of November ?

Amazon sent me a parcel from the UK on the 12th and even though it has an An Post tracking number there hasn't been any updates.

Most likely its sitting in England waiting on transport...

gaelar29

Tis rare but am a postie myself, off tomorrow, well today...am out the next 13 days in a row but I have yet to hear of anyone re a delay..nice to hear an odd time, "didnt expect it so quick"

andrew1977

andrew1977 wrote: »

Waiting on an adidas order ,dispatched via dhl post who use an post in Ireland to deliver .
Last status was 23rd November , koln Germany, nothing since .

Any insight ? I would have expected it to reach Ireland by now .

Thanks

No sign of any movement on this , should I be starting to get worried if it’s lost? It’s a few Santa gifts which I’m waiting on .
I see a few others have got packages from koln which were dispatched after mine .
I tried customer service of the 3 companies involved , no concrete answer from any of them where it is .

Sit tight for another while ?
Thanks

Dublinandy3

Agent Avenger wrote: »

I have prime and up until a few weeks ago my Amazon parcels were taking two weeks to arrive, kept getting stuck when they arrived in Dublin. They are moving much better now but one parcel has been stuck in Park West since the 1st and several haven’t budged from parcel hub 12 since the 3rd.

Maybe I'm just super lucky then. Or maybe they recognise the importance of my wife buying yet another bag or cake icing nozzle or whatever it is this week.

D3V!L

Has anyone received a parcel from the UK that was sent around the 10th - 12th of November ?

Amazon sent me a parcel from the UK on the 12th and even though it has an An Post tracking number there hasn't been any updates.

gary550

RonyPonyBah wrote: »

I have an enterprise account with AnPost and received this from our rep yesterday.

Dear ***,

As you are aware ecommerce parcels volume has increased significantly since the beginning of the Covid-19 pandemic as Irish shoppers adopted online eCommerce in greater numbers in response to public health recommendations of staying at home as much as possible.

Since we entered Level 5 of the Irish government's Plan for living with Covid-19 and the related closure of most retail outlets in Ireland, we are experiencing an earlier than usual start of the traditional Christmas peak shopping season with further increases of parcels volume through the An Post Commerce's delivery network.

For these reasons, An Post Commerce is currently operating a delivery service of an average of 3 days nationwide and up to 5 days in specific locations such as Cork city As county.

As a front line service, An Post Commerce has continued to deliver your parcels during this period despite the ongoing operational challenges and process changes that had to be implemented in order to protect its employees and customers.

***** Removed for privacy

As the COVID-19 situation remains fluid, your account manager will continue to update you with service level updates as required.
Many thanks for your understanding during these challenging times.

Yours sincerely,
*****

They didn't even give us that courtesy to let us know,

We have stuff that went out on saturday the 27th and Monday the 30th that still have yet to even move beyond park west. We have another that was destined for dublin/kildare border area that has ended up in athy and hasn't moved since tuesday.

I rang twice on Friday to chase down parcels and and was told by the first lady there was a 3 day delay in express post and the second lady informed me it could be 5-7 days.

Taking into account how small ireland actually is you could only conclude its an just abysmal service and woefully bad foreplanning

I bet this months direct debit will be deducted on time though :rolleyes:

Agent Avenger

Dublinandy3 wrote: »

Amazon has been super quick if you have prime. Like one or two days. They even deliver on Saturday and Sunday and evenings so no need to worry about that.
This has been all the way through, my wife is forever ordering stuff and none has been late or even slowish

I have prime and up until a few weeks ago my Amazon parcels were taking two weeks to arrive, kept getting stuck when they arrived in Dublin. They are moving much better now but one parcel has been stuck in Park West since the 1st and several haven’t budged from parcel hub 12 since the 3rd.

Darc19

The Continental Op wrote: »

Its not about delivering parcels my postman tells me that they have much more capacity and could deliver more if necessary. The problem is that An Post DO NOT HAVE THE CAPACITY TO SORT THE MAIL.

A full week for a parcel to get from Dublin to Waterford is appallingly bad service.

Please read the full post I put up.

A NEW facility opened in Finglas last week. That's on top of the Merrywell facility opened two weeks ago. (changed from large parcels to all sizes)

They have capacity in all areas, but you will always see some items getting excessive delays.

Our experience is that about 50% are being delivered next day and 95%+ within 3 days. (we get csv downloads daily with delivery information) Today's download saw a 40%+ "out for delivery" on yesterday's dispatches. For a Saturday, that's impressive.

DPD are doing even better with 70%+ next day. But still skeleton service on weekends.

Cheshire Cat

Super slow at the moment. Received a parcel posted in Munich on the 24th of November yesterday and another posted in Nuremberg on November 23 today.
Posted 3 parcels to Germany on the 2nd, hope they'll be there by Christmas Eve.
Birthday cards to Germany took more than 2 weeks late October/early November.

RonyPonyBah

I have an enterprise account with AnPost and received this from our rep yesterday.

Dear ***,

As you are aware ecommerce parcels volume has increased significantly since the beginning of the Covid-19 pandemic as Irish shoppers adopted online eCommerce in greater numbers in response to public health recommendations of staying at home as much as possible.

Since we entered Level 5 of the Irish government's Plan for living with Covid-19 and the related closure of most retail outlets in Ireland, we are experiencing an earlier than usual start of the traditional Christmas peak shopping season with further increases of parcels volume through the An Post Commerce's delivery network.

For these reasons, An Post Commerce is currently operating a delivery service of an average of 3 days nationwide and up to 5 days in specific locations such as Cork city As county.

As a front line service, An Post Commerce has continued to deliver your parcels during this period despite the ongoing operational challenges and process changes that had to be implemented in order to protect its employees and customers.

***** Removed for privacy

As the COVID-19 situation remains fluid, your account manager will continue to update you with service level updates as required.
Many thanks for your understanding during these challenging times.

Yours sincerely,
*****

The Continental Op

Darc19 wrote: »

Can you state your "authority"

I asking because I know that this is totally untrue.

An Post now have a further parcel facility in Finglas. That's three parcel distribution centres in Dublin in addition to the mails centre.

They have capacity at present to deliver 3.5m parcels a week and volumes have not reached that level (its about 3m)

Parcels from abroad are totally dependent on cargo space. It's a lot better than spring and summer, but expect long delays on large parcels, lesser delays on small parcels and small delays on letters and small packets.

If you are sending stuff abroad, then the small packets (up to shoebox size) and envelopes get priority.

But, once a parcel lands, it is scanned within a few hours. There are zero delays from airport to the parcel centers. But plenty of delays at foreign airports waiting for space to travel on the skeleton flight service to Ireland

Its not about delivering parcels my postman tells me that they have much more capacity and could deliver more if necessary. The problem is that An Post DO NOT HAVE THE CAPACITY TO SORT THE MAIL.

A full week for a parcel to get from Dublin to Waterford is appallingly bad service.

Darc19

Ardent wrote: »

I have it on good authority that there are over 300K packages coming into Ireland every day and only 250K packages being delivered by An Post. The backlog is increasing every day for them. Apparently the bottleneck is not staff but rather the space to store these packages. Dublin Airport is suspending deliveries from China.

I think we're seeing the effects of the pandemic here.

Can you state your "authority"

I asking because I know that this is totally untrue.

An Post now have a further parcel facility in Finglas. That's three parcel distribution centres in Dublin in addition to the mails centre.

They have capacity at present to deliver 3.5m parcels a week and volumes have not reached that level (its about 3m)

Parcels from abroad are totally dependent on cargo space. It's a lot better than spring and summer, but expect long delays on large parcels, lesser delays on small parcels and small delays on letters and small packets.

If you are sending stuff abroad, then the small packets (up to shoebox size) and envelopes get priority.

But, once a parcel lands, it is scanned within a few hours. There are zero delays from airport to the parcel centers. But plenty of delays at foreign airports waiting for space to travel on the skeleton flight service to Ireland

stratowide

Was waiting since 25 nov for a package from Koln with DHL

Came today with an Post..Normally get a text saying it'll take 3 days to be delivered.

The track and trace said it was in Portlaoise yesterday and out for delivery today.

Not too long I suppose.

Pen Rua

Dublinandy3 wrote: »

Amazon has been super quick if you have prime. Like one or two days. They even deliver on Saturday and Sunday and evenings so no need to worry about that.
This has been all the way through, my wife is forever ordering stuff and none has been late or even slowish

I don't have Prime, but paid for shipping as opposed to taking the free shipping (which would promise the goods a couple of days later - would like them ASAP). I ordered it last Saturday and they only dispatched today.

Dublinandy3

Pen Rua wrote: »

Amazon order shipped today via An Post and is promised by Friday, 11 December. Let's see how we go...

Amazon has been super quick if you have prime. Like one or two days. They even deliver on Saturday and Sunday and evenings so no need to worry about that.
This has been all the way through, my wife is forever ordering stuff and none has been late or even slowish

whiterebel

Mod: I have moved some of the last posts over to the USPS thread as they may be more useful over there.

Pen Rua

Amazon order shipped today via An Post and is promised by Friday, 11 December. Let's see how we go...

Ardent

I have it on good authority that there are over 300K packages coming into Ireland every day and only 250K packages being delivered by An Post. The backlog is increasing every day for them. Apparently the bottleneck is not staff but rather the space to store these packages. Dublin Airport is suspending deliveries from China.

I think we're seeing the effects of the pandemic here.

Sully

Sully wrote: »

Same for me- Royal Mail said if An Post don't have it than its with customs.

Customs saying if its not scanned with An Post than its not with them.

An Post saying if they haven't it scanned than its not with them.

Madness

Parcel now scanned with An Post this afternoon in the Dublin Mail Center and sorted this evening so looking like some real progress, at long last. The day before Royal Mail saying the sender will be refunded and it declared lost.

jaffa20

gazzer wrote: »

I ordered from a UK shop on 6th Nov. Tracking number showed it left the UK on 8th Nov. It arrived yesterday

This makes me worried about buying my christmas presents online now. Hope they all come in time now or it will be gift vouchers and then returning all the other items.

gazzer

I ordered from a UK shop on 6th Nov. Tracking number showed it left the UK on 8th Nov. It arrived yesterday

stesaurus

ACitizenErased wrote: »

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

That's not bad considering its the US. I posted a package to the UK on the 20th and it's still sitting in Dublin.

Pen Rua

ACitizenErased wrote: »

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

I've experienced huge delays on post and parcels to and from USA. One letter came after a month and a bit after posting. Another letter came a week after posting!

ACitizenErased

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

ACitizenErased

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

odyssey06

An Post - DHL.

Last update from Koln was on 26th November.
The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization

Only showing up today on An Post tracking:
04 December 2020 07:56
Your delivery was received by An Post in PORTLAOISE MAIL CENTRE, CO LAOIS

whiterebel

I don't think DHL fly it from Cologne, it's trucked in. It should take a max of 2 days to Dublin normally, but there won't be anywhere near the amount of trucks moving as there usually are. I hate that DHL/AnPost service at the best of times because An Post don't scan it as arrived and leave it a couple of days until they are good and ready.