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  • #662
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,388 Mod ✭✭✭✭whiterebel


    truth and logic wrote: »
    If Amazon provide a refund for a late item do you get to keep the item if it arrives without having to pay?

    I know some people are keeping the items for free but is that the official policy?

    I have an expensive, 320 euro item, which is late. I can get a refund tomorrow but it might be out for delivery tomorrow?

    I know morally it's wrong to keep the expensive item for free but not if it's a guarantee by Amazon.

    What is the policy by Amazon?

    Is it, if your item is late you get it for free?

    They don't say you can keep it if they don't deliver on time, so no, its not policy. With that value they will probably tell you to wait longer or return it if it arrives. Nothing is free - if they deduct the amount from An Post we'll all pay eventually.
    Post edited by whiterebel on


  • #663
    Nigzcurran
    Registered Users, Registered Users 2 Posts: 3,508 ✭✭✭Nigzcurran


    My small package finally arrived today about 2 weeks overdue, I got the €35 refund a few days ago and am happily keeping the goods for free after the hassle of waiting so long
    Post edited by whiterebel on

    Time is contagious, everyone is getting old.



  • #664
    dar2054
    Registered Users, Registered Users 2 Posts: 21 ✭dar2054


    Isn't there a 14 day delivery period that gives you a refund?
    Post edited by whiterebel on


  • #665
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,388 Mod ✭✭✭✭whiterebel


    Distance selling regulations mean you can return an online purchase if you change your mind within 14 days. You pay the return shipping, though.

    Amazon will refund the shipping cost if you have paid extra for guaranteed delivery, not the price of the product.
    Post edited by whiterebel on


  • #666
    The Floyd p
    Registered Users, Registered Users 2 Posts: 1,920 ✭✭✭The Floyd p


    As a former An Post employee up to this year, it's honestly the tip of the iceberg in here. The sorting centres are swamped lads, it's gonna be a grim December.
    Post edited by whiterebel on


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  • #667
    John_Mc
    Registered Users, Registered Users 2 Posts: 2,793 ✭✭✭John_Mc


    I got a refund on a drone which cost about €240 last week and it arrived a few days later. I decided to contact Amazon this evening to let them know that it subsequently arrived and they said to "keep, dispose or donate it".

    Happy days! The rep took a bit of time before saying that so he was obviously checking my account for a history of things like this so I wouldn't make a habit of it.
    Post edited by whiterebel on


  • #668
    dar2054
    Registered Users, Registered Users 2 Posts: 21 ✭dar2054


    Any updates?
    jonny_b wrote: »
    As I said before I had a package due last Tuesday worth over €100. Amazon refunded me last Thursday morning. Then it arrived in Dublin last Thursday evening. Just updated this morning as out for delivery. Should I contact Amazon to charge again or will it be done automatically?
    I have no issue in paying for it but don't wanna spend the money either if it is gonna be deducted if I don't say anything.

    Edit: it also seems to me that anything delivered in Dublin parcel hub is being delivered on time but anything delivered to Dublin mail centre is being delayed
    Post edited by whiterebel on


  • #669
    dar2054
    Registered Users, Registered Users 2 Posts: 21 ✭dar2054


    How late was the package? Did they email you?
    John_Mc wrote: »
    I got a refund on a drone
    which cost about €240 last week and it arrived a few days later. I decided to contact Amazon this evening to let them know that it subsequently arrived and they said to "keep, dispose or donate it".

    Happy days! The rep took a bit of time before saying that so he was obviously checking my account for a history of things like this so I wouldn't make a habit of it.
    Post edited by whiterebel on


  • #670
    John_Mc
    Registered Users, Registered Users 2 Posts: 2,793 ✭✭✭John_Mc


    dar2054 wrote: »
    How late was the package? Did they email you?��

    No email or contact from Amazon. I just wanted to know if they'd charge at some point so bit the bullet and contacted them about it first.

    I don't know exactly how late it was but I was given that prompt in the order tracking saying "it might still arrive but you can request a refund now".
    Post edited by whiterebel on


  • #671
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,388 Mod ✭✭✭✭whiterebel


    Mod - Dar2054. You have asked similar questions 4 times to no one in particular. Please stop. If you are asking a particular poster quote their post.
    Post edited by whiterebel on


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  • #672
    dar2054
    Registered Users, Registered Users 2 Posts: 21 ✭dar2054


    Did they turn up? Sent some packaged down from Dublin to Cork interested to see how long it takes.
    Jlayay wrote: »
    Is the AnPost Dublin hub really backed up? Sold off a couple of items to Cex and mailed them off to Dublin from Cork on Tuesday still in Portloaise
    Post edited by whiterebel on


  • #673
    dar2054
    Registered Users, Registered Users 2 Posts: 21 ✭dar2054


    Okay
    whiterebel wrote: »
    Mod - Dar2054. You have asked similar questions 4 times to no one in particular. Please stop. If you are asking a particular poster quote their post.
    Post edited by whiterebel on


  • #674
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    The Floyd p wrote: »
    As a former An Post employee up to this year, it's honestly the tip of the iceberg in here. The sorting centres are swamped lads, it's gonna be a grim December.

    Merrywell large parcel unit changed to an automated parcel unit last Friday.

    This hugely increases capacity and combined with 7 day delivery and large increase in seasonal staff will see delays drop dramatically from this week

    There was a work to rule in Cork until last week, but finally got settled. This caused additional Cork delays
    Post edited by whiterebel on


  • #675
    boetstark
    Registered Users, Registered Users 2 Posts: 1,020 ✭✭✭boetstark


    Long_Wave wrote: »
    An post are operating as normal, if they had your parcels, you'd have them in a day or two but delays are obviously happening overseas due to cancelled flights etc.

    Don't think so. They are miles behind in limerick. Waiting on a package posted in dublin last Tuesday.
    Post edited by whiterebel on


  • #676
    dar2054
    Registered Users, Registered Users 2 Posts: 21 ✭dar2054


    Same thing just happened me, did you have any luck?

    Tony H wrote: »
    I'm in Cork and waiting on an amazon delivery through an post , its gone from

    We have your post in DUBLIN PARCEL HUB, DUBLIN 12

    to

    Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12
    all normal then

    Your delivery is in DUNGARVAN, CO WATERFORD , never had a parcel go through Waterford before , is this a new thing for Co. Cork deliveries , worried that Amazon have screwed up the postcode .
    Post edited by whiterebel on


  • #677
    The Floyd p
    Registered Users, Registered Users 2 Posts: 1,920 ✭✭✭The Floyd p


    Darc19 wrote: »
    large increase in seasonal staff will see delays drop dramatically from this week


    I've heard issues with regards numbers, or just hours being worked by seasonal staff, but I'd be delighted to be wrong on that. I hope for nothing more than an extremely efficient Christmas. 2019 was actually not too bad all things considered, but Christmas + Covid is a different beast.
    Post edited by whiterebel on


  • #678
    Tony H
    Registered Users, Registered Users 2 Posts: 1,527 ✭✭✭Tony H


    dar2054 wrote: »
    Same thing just happened me, did you have any luck?

    it took about 5 days to move from Dungarvan , they told me it was sent there by mistake , address and postcode was correct , trying to use DPD more as they seem to have speeded up there delivery time , two days from overclockers uk and one day from north in the last few days
    Post edited by whiterebel on


  • #679
    micks_address
    Registered Users, Registered Users 2 Posts: 9,190 ✭✭✭micks_address


    any idea on how long post is within Ireland? I had something posted from Kerry Monday to Dublin and no sign yet.

    Thanks,
    Mick
    Post edited by whiterebel on


  • #680
    greenfields46!
    Registered Users, Registered Users 2 Posts: 43 ✭greenfields46!


    The Floyd p wrote: »
    As a former An Post employee up to this year, it's honestly the tip of the iceberg in here. The sorting centres are swamped lads, it's gonna be a grim December.

    so sld I be worried that my item left uk on 10 nov & still has not been scanned by an post!! birthday present & getting worried now it wont arrive in time!!!
    Post edited by whiterebel on


  • #681
    [Deleted User]
    Posts: 6,455 ✭ [Deleted User]


    greenfields46! wrote: »
    an post chat just informed me it sld only take 5 days from uk for a parcel yet im waiting 7, are they making this up?!!! anyone else waiting for an item to be scanned in from UK and for how long getting really fed up now😳

    Me and a friend both had ones from the Oct 19th that still havent arrived in Ireland though at this point its probably a lost cause.

    Have the tracking for the above and apparently it was handed to the delivery partner but never updated since the day it "left".
    Post edited by whiterebel on


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  • #682
    BohsCeltic
    Registered Users, Registered Users 2 Posts: 1,588 ✭✭✭BohsCeltic


    I am waiting 7 Months from wish lol. Amazon prime over 2 weeks now and just received new sim sent from Dublin to Dublin. 10 days. Registered post, normal post seems to be quicker.
    Post edited by whiterebel on


  • #683
    spookwoman
    Registered Users, Registered Users 2 Posts: 10,057 ✭✭✭✭spookwoman


    Amazon item due tomorrow arrived today. Arrived in Dublin Hub yesterday and down the country so things might be getting back to normal with the new ecommerce place open.
    Post edited by whiterebel on


  • #684
    le_girl
    Registered Users, Registered Users 2 Posts: 319 ✭✭le_girl


    Royal Mail parcel was sorted in Dublin Mail Centre on Sunday and then stopped updating.

    I was chatting to An Post webchat this morning when it finally updated to say it was out for delivery (in Limerick) so it seemed to be delayed about 2 days but not bad for something that was sent from the UK last Friday. I must've gotten lucky but that might help someone to hear.

    Though I do have three parcels from the US which USPS said arrived in Dublin on Saturday and have yet to show up on An Post tracking. I asked on webchat but his reply didn't really make much sense. It'll show up when it shows up more or less, at least I think that's what he was getting at. Paid a lot extra for upgraded shipping to fast track them through the USPS delays stateside only to be stalled in Dublin but fingers crossed I won't be waiting weeks for them.
    Post edited by whiterebel on


  • #685
    boetstark
    Registered Users, Registered Users 2 Posts: 1,020 ✭✭✭boetstark


    micks_address wrote: »
    any idea on how long post is within Ireland? I had something posted from Kerry Monday to Dublin and no sign yet.

    Thanks,
    Mick

    I had a 50th birthday present posted from dublin last Tuesday still has not arrived.
    My wife had to post an express overnight document yesterday. An post charged her express tariff for delivery Friday. Only happens here.
    Post edited by whiterebel on


  • #686
    Munstermunch
    Registered Users, Registered Users 2 Posts: 75 ✭✭Munstermunch


    Did it say:
    Your item departed a transfer airport in DUBLIN, IRELAND on November 8, 2020 at 8:37 am. The item is currently in transit to the destination.

    I had this to but contacted An Post Portlaoise today and was told this only means it left USA on this date and is in transit to Dublin. Really hope it’s not lost!! I realise there is delays globally with post. But up until yesterday I at least though it meant my item was in Dublin somewhere! Anyone can advise how long your package took to eventually arrive after getting similar update
    Thanks

    le_girl wrote: »
    Royal Mail parcel was sorted in Dublin Mail Centre on Sunday and then stopped updating.

    I was chatting to An Post webchat this morning when it finally updated to say it was out for delivery (in Limerick) so it seemed to be delayed about 2 days but not bad for something that was sent from the UK last Friday. I must've gotten lucky but that might help someone to hear.

    Though I do have three parcels from the US which USPS said arrived in Dublin on Saturday and have yet to show up on An Post tracking. I asked on webchat but his reply didn't really make much sense. It'll show up when it shows up more or less, at least I think that's what he was getting at. Paid a lot extra for upgraded shipping to fast track them through the USPS delays stateside only to be stalled in Dublin but fingers crossed I won't be waiting weeks for them.
    Post edited by whiterebel on


  • #687
    Munstermunch
    Registered Users, Registered Users 2 Posts: 75 ✭✭Munstermunch


    I also paid Priority International Express Mail

    Munstermunch wrote: »
    Did it say:
    Your item departed a transfer airport in DUBLIN, IRELAND on November 8, 2020 at 8:37 am. The item is currently in transit to the destination.

    I had this to but contacted An Post Portlaoise today and was told this only means it left USA on this date and is in transit to Dublin. Really hope it’s not lost!! I realise there is delays globally with post. But up until yesterday I at least though it meant my item was in Dublin somewhere! Anyone can advise how long your package took to eventually arrive after getting similar update
    Thanks
    Post edited by whiterebel on


  • #688
    PmMeUrDogs
    Registered Users, Registered Users 2 Posts: 769 ✭✭✭PmMeUrDogs


    micks_address wrote: »
    any idea on how long post is within Ireland? I had something posted from Kerry Monday to Dublin and no sign yet.

    Thanks,
    Mick

    I received something this morning in Dublin, sent from kilkenny last Tuesday, 8 days ago!


    Received something else sent from Dublin last Thursday, today.
    Post edited by whiterebel on


  • #689
    greenfields46!
    Registered Users, Registered Users 2 Posts: 43 ✭greenfields46!


    PmMeUrDogs wrote: »
    I received something this morning in Dublin, sent from kilkenny last Tuesday, 8 days ago!


    Received something else sent from Dublin last Thursday, today.

    gosh!! and im waiting for an item from uk since last tuesday!! an post tell me check with RMail & Rmail tell me it’s department the uk?!! so is it just in a big cage with millions of other parcels! dont think i will be shopping online again
    Post edited by whiterebel on


  • #690
    le_girl
    Registered Users, Registered Users 2 Posts: 319 ✭✭le_girl


    Munstermunch wrote: »
    Did it say:
    Your item departed a transfer airport in DUBLIN, IRELAND on November 8, 2020 at 8:37 am. The item is currently in transit to the destination.

    I had this to but contacted An Post Portlaoise today and was told this only means it left USA on this date and is in transit to Dublin. Really hope it’s not lost!! I realise there is delays globally with post. But up until yesterday I at least though it meant my item was in Dublin somewhere! Anyone can advise how long your package took to eventually arrive after getting similar update
    Thanks

    Yep, that's what mine says. I also paid for Priority Express International.

    I know they say this means it left the US for Dublin but I mean, it has to physically be in the country by now.
    There was a 10 hour gap between it departing a transfer airport in Newark to departing a transfer airport in Dublin, so the time of a flight meaning it landed in the country but nothing since.

    This is usually the point where it's scanned in Dublin and then to customs. There seems to be a delay between landing and being acknowledged by An Post. Sounds like a big backlog if yours landed on the 8th :(
    Post edited by whiterebel on


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  • #691
    Munstermunch
    Registered Users, Registered Users 2 Posts: 75 ✭✭Munstermunch


    Yes that’s what I’m hoping as well, isn’t it incredibly frustrating when the USPS TRACKING won’t update and An Post tell you they have nothing! It’s like no mans land. What date did your tracking say in was in Dublin??
    le_girl wrote: »
    Yep, that's what mine says. I also paid for Priority Express International.

    I know they say this means it left the US for Dublin but I mean, it has to physically be in the country by now.
    There was a 10 hour gap between it departing a transfer airport in Newark to departing a transfer airport in Dublin, so the time of a flight meaning it landed in the country but nothing since.

    This is usually the point where it's scanned in Dublin and then to customs. There seems to be a delay between landing and being acknowledged by An Post. Sounds like a big backlog if yours landed on the 8th :(
    Post edited by whiterebel on


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