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  • #722
    fritzelly
    Registered Users, Registered Users 2 Posts: 18,107 ✭✭✭✭fritzelly


    Doesn't excuse them charging for a service they know they cannot deliver on
    Post edited by whiterebel on


  • #723
    LurkerNo1
    Registered Users, Registered Users 2 Posts: 170 ✭✭LurkerNo1


    A gift voucher was dispatched from a Brown Thomas in Dublin Friday 13th of November going to Cork City. It still has not arrived in Cork at this stage and tracking has been next to non existent. So it's not about parcels and packages this is literally an envelope. It's an absolute mess the whole anpost system right now and of course nobody taking responsibility and still selling premium next day delivery services.

    On another note I'm reminded of why another reason besides cost I have rarely bought from Irish stores online. I've always found them very amateurish from their websites, stock, processing and especially customer care compared to the UK and Europe. Two orders recently the above voucher from Brown Thomas took 5 days to dispatch and another order from DID Electrical store 10 days after ordering had still not arrived from another store for click and collect. Both instances the orders were only dispatched when I contacted them directly. So much talk about supporting Irish businesses but how can you when service is so poor. I have orders sent from Germany and Netherlands, then returned and refunded last week and it took just 7 days from dispatch to return processed.
    Post edited by whiterebel on


  • #724
    Gally79
    Registered Users, Registered Users 2 Posts: 196 ✭✭Gally79


    LurkerNo1 wrote: »

    On another note I'm reminded of why another reason besides cost I have rarely bought from Irish stores online. I've always found them very amateurish from their websites, stock, processing and especially customer care compared to the UK and Europe. Two orders recently the above voucher from Brown Thomas took 5 days to dispatch and another order from DID Electrical store 10 days after ordering had still not arrived from another store for click and collect. Both instances the orders were only dispatched when I contacted them directly. So much talk about supporting Irish businesses but how can you when service is so poor. I have orders sent from Germany and Netherlands, then returned and refunded last week and it took just 7 days from dispatch to return processed.




    Well said ! Service level, presentation, flexibility and professionalism are not up to standard compared to UK or mainland Europe standards.
    Post edited by whiterebel on


  • #725
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,387 Mod ✭✭✭✭whiterebel


    fritzelly wrote: »
    Doesn't excuse them charging for a service they know they cannot deliver on

    Never said it does. I think the whole thing stinks, TBH. Closing depots and laying off workers when they could barely cope with what they had. They should be advising people that all post is going to be delayed.
    Post edited by whiterebel on


  • #726
    EDit
    Registered Users, Registered Users 2 Posts: 819 ✭✭✭EDit


    interestingly, it appears the tracking updates are delayed as well. I had an item from the UK delivered about 15 minutes ago (in Athlone) and on both the RM and AP tracking sites the latest update is from 23:42 on 18 Nov and says that it has been sorted in the Dublin Mail Centre, Dublin 12.

    i’ve had a lot of parcels delivered over the past 2-3 months from UK and EU and they all have been updated pretty much in real-time (eg, you can see when it travelled Dublin to Athlone and you can see when it was scanned onto van for delivery). Might be a once off omission, but could also be that there is just too much post to track effectively
    Post edited by whiterebel on


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  • #727
    Living Off The Splash
    Registered Users, Registered Users 2 Posts: 2,179 ✭✭✭Living Off The Splash


    I am not sure if our local postman here in Blackrock is making daily deliveries of letter post. We now seem to be getting a clatter of post on a Tuesday that normally used to come on a Monday. Some are postmarked the previous Thursday.
    Post edited by whiterebel on


  • #728
    LfcIreland
    Registered Users, Registered Users 2 Posts: 11 ✭LfcIreland


    VG31 wrote: »
    November 10, 2020
    In Transit to Next Facility
    Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
    November 6, 2020, 9:23 am
    Departed USPS Regional Facility
    CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER

    Does anyone know if my parcel has actually left the US from the tracking? I thought should be an update when it departs the US but I haven't bought anything from the US in quite a while so I'm not sure. It's First-Class Package International Service.

    Thanks.

    Does sound like its still in the US or on route to Ireland.

    You should have another notice when it lands in Ireland, thats doenst mean much though as there is massive delays on Irish customs and An Post even if its express delivery.

    Ive have heard too that adress pal is much quicker, 10 days from US
    Post edited by whiterebel on


  • #729
    VG31
    Registered Users, Registered Users 2 Posts: 3,572 ✭✭✭VG31


    Gally79 wrote: »
    Well said ! Service level, presentation, flexibility and professionalism are not up to standard compared to UK or mainland Europe standards.

    I ordered from a company in Austria on Wednesday. Delivery was €5.90. They dispatched the next day and the the order is scheduled to be delivered on Tuesday. Since it's UPS that's very likely to be accurate. I ordered on Irish sites at the same time and they haven't been dispatched yet.
    Post edited by whiterebel on


  • #730
    VG31
    Registered Users, Registered Users 2 Posts: 3,572 ✭✭✭VG31


    LfcIreland wrote: »
    Does sound like its still in the US or on route to Ireland.

    You should have another notice when it lands in Ireland, thats doenst mean much though as there is massive delays on Irish customs and An Post even if its express delivery.

    Ive have heard too that adress pal is much quicker, 10 days from US

    It has actually been delivered now. I looked at the tracking number on An Post and there was nothing before out for delivery. It only took about 2.5 weeks so that's pretty good.
    Post edited by whiterebel on


  • #731
    Gally79
    Registered Users, Registered Users 2 Posts: 196 ✭✭Gally79


    VG31 wrote: »
    I ordered from a company in Austria on Wednesday. Delivery was €5.90. They dispatched the next day and the the order is scheduled to be delivered on Tuesday. Since it's UPS that's very likely to be accurate. I ordered on Irish sites at the same time and they haven't been dispatched yet.


    Funny enough I regularly receive post from Austria, it has never been an issue, letters arrived in less than a week, packages and parcels took a wee bit longer but never more than 7 days and that via standard post.


    I am currently waiting for a parcel from Austria which has been posted on the 22nd October 2020, which according to Austrian Post has been forwarded to Ireland on the 24th October, however AnPost has no trace of it yet.
    Post edited by whiterebel on


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  • #732
    schmoo2k
    Registered Users, Registered Users 2 Posts: 1,389 ✭✭✭schmoo2k


    I think I read they are working to rule in Cork? I had a parcel addressed to me with missing street:
    My Name
    House Number House Estate Name
    ***Missing Street***
    Cork
    EIR CODE
    Ireland

    I checked the tracking page and saw they are returning to sender, so I got onto the support chat to see if I could intervene:
    Ciara 10:46 - there could be an issue with the address, one moment and I will track this
    Ciara 10:47 - this item is on the way back to the sender due to an incomplete address. we deliver by address and not eircode

    A bit surprised I must say - this was a DHL delivery from Germany, handed off to an post...
    Post edited by whiterebel on


  • #733
    VG31
    Registered Users, Registered Users 2 Posts: 3,572 ✭✭✭VG31


    Gally79 wrote: »
    Funny enough I regularly receive post from Austria, it has never been an issue, letters arrived in less than a week, packages and parcels took a wee bit longer but never more than 7 days and that via standard post.


    I am currently waiting for a parcel from Austria which has been posted on the 22nd October 2020, which according to Austrian Post has been forwarded to Ireland on the 24th October, however AnPost has no trace of it yet.

    I had a parcel and a letter come with Austrian Post in June/July, Both took around three weeks.
    Post edited by whiterebel on


  • #734
    SickBoy
    Registered Users, Registered Users 2 Posts: 3,558 ✭✭✭SickBoy


    schmoo2k wrote: »
    I think I read they are working to rule in Cork? I had a parcel addressed to me with missing street:



    I checked the tracking page and saw they are returning to sender, so I got onto the support chat to see if I could intervene:

    "we deliver by address and not eircode"

    A bit surprised I must say - this was a DHL delivery from Germany, handed off to an post...

    Unbelievable :O
    Post edited by whiterebel on


  • #735
    Wilde_37
    Registered Users, Registered Users 2 Posts: 102 ✭✭Wilde_37


    I ordered a samll item from Amazon on 8th November for delivery by 12th November. No sign of it, other than An Post saying that they sorted it in Dublin on 13th and then in Portlaosie on 18th.

    I'm due another item today Friday 20th, and something again next Tuesday 24th. All have been despatched by Amazon with tracking numbers, but none of them are even registering on the An Post site.

    So it seems that An Post are running way behind still.
    Post edited by whiterebel on


  • #736
    D3V!L
    Registered Users, Registered Users 2 Posts: 2,712 ✭✭✭D3V!L


    I ordered a valuable item from amazon uk on the 12th. It has an An Post tracking number but was never registered in their system. Its since gone missing.
    Post edited by whiterebel on


  • #737
    spookwoman
    Registered Users, Registered Users 2 Posts: 10,057 ✭✭✭✭spookwoman


    No problem again here with amazon. Dispatched wed, arrived in dublin yesterday and down to waterford and to the door this morning
    Post edited by whiterebel on


  • #738
    fritzelly
    Registered Users, Registered Users 2 Posts: 18,107 ✭✭✭✭fritzelly


    spookwoman wrote: »
    No problem again here with amazon. Dispatched wed, arrived in dublin yesterday and down to waterford and to the door this morning

    With An Post?
    Post edited by whiterebel on


  • #739
    spookwoman
    Registered Users, Registered Users 2 Posts: 10,057 ✭✭✭✭spookwoman


    fritzelly wrote: »
    With An Post?

    Yep previous one dispatched sunday night and got it wednesday morning
    Post edited by whiterebel on


  • #740
    greenfields46!
    Registered Users, Registered Users 2 Posts: 43 ✭greenfields46!


    VG31 wrote: »
    I had a parcel and a letter come with Austrian Post in June/July, Both took around three weeks.

    An post chat tld me tday international post taking up to 11 days at least!!! they all saying different things, but obviously they must be buried in parcels!! im day 11 now, royal mail insist its left uk, im believing them!! dreading xmas shops be manic & u wont know if online shopping will arrive if an post are the carriers!...child who wants a ps5 ahhh its a nightmare
    Post edited by whiterebel on


  • #741
    Gally79
    Registered Users, Registered Users 2 Posts: 196 ✭✭Gally79


    greenfields46! wrote: »
    An post chat tld me tday international post taking up to 11 days at least!!! they all saying different things, but obviously they must be buried in parcels!! im day 11 now, royal mail insist its left uk, im believing them!! dreading xmas shops be manic & u wont know if online shopping will arrive if an post are the carriers!...child who wants a ps5 ahhh its a nightmare




    At this stage their chat team and customer service reps are so overwhelmed, they started throwing around with made up numbers.


    For the next few weeks I am going to get all my stuff sent to Parcelmotel.
    Post edited by whiterebel on


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  • #742
    greenfields46!
    Registered Users, Registered Users 2 Posts: 43 ✭greenfields46!


    D3V!L wrote: »
    I ordered a valuable item from amazon uk on the 12th. It has an An Post tracking number but was never registered in their system. Its since gone missing.

    mine ‘left’ uk heathrow on 10th, also nothing on an post website, they are now saying at least 11 days for items to be scanned so maybe ur parcels not missing just in a big cage with mine!! and a million others!
    Post edited by whiterebel on


  • #743
    greenfields46!
    Registered Users, Registered Users 2 Posts: 43 ✭greenfields46!


    Gally79 wrote: »
    At this stage their chat team and customer service reps are so overwhelmed, they started throwing around with made up numbers.


    For the next few weeks I am going to get all my stuff sent to Parcelmotel.

    forgive my ignorance but how does parcelmotel work? ive never used, how does stuff come faster!!!
    Post edited by whiterebel on


  • #744
    Gally79
    Registered Users, Registered Users 2 Posts: 196 ✭✭Gally79


    greenfields46! wrote: »
    forgive my ignorance but how does parcelmotel work? ive never used, how does stuff come faster!!!




    Best to check them out via https://my.parcelmotel.com/home



    I am getting all my items which i am ordering from outside Ireland delivered to Parcelmotel (based in the UK - Antrim).


    Just check the link, its very handy.
    Post edited by whiterebel on


  • #745
    Gally79
    Registered Users, Registered Users 2 Posts: 196 ✭✭Gally79


    Royal Mail seems to be more reliable than AnPost at the moment,
    Post edited by whiterebel on


  • #746
    Mrcaramelchoc
    Registered Users, Registered Users 2 Posts: 1,795 ✭✭✭Mrcaramelchoc


    greenfields46! wrote: »
    forgive my ignorance but how does parcelmotel work? ive never used, how does stuff come faster!!!




    i dont think it comes faster imo.

    but if you google parcel motel and go to the website it does explain much better than i can but here goes.


    you basicly order anything you like from england, mainly when they wont ship to ireland (but also can be used to get cheaper shipping).you give the parcel motel northern ireland address.
    The company you bought from posts it there and parcel motel post it to you for a fee of 4.50.then you collect it at one of there pm lockers that are everywhere.

    personally i think people are impatient they want everything yesterday.the amount of people ordering online is unprecedented so there are bound to be delays.
    Post edited by whiterebel on


  • #747
    Gally79
    Registered Users, Registered Users 2 Posts: 196 ✭✭Gally79


    Mrcaramelchoc wrote: »
    i dont think it comes faster imo.


    Based on personal experience i think its faster however for sure its more reliable at the moment.
    Post edited by whiterebel on


  • #748
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,387 Mod ✭✭✭✭whiterebel


    Arrived Dublin sorting centre Sunday morning. Delivered Cork Friday. Amazon shipment.
    Post edited by whiterebel on


  • #749
    deisedav
    Registered Users, Registered Users 2 Posts: 359 ✭✭deisedav


    Gally79 wrote: »
    Based on personal experience i think its faster however for sure its more reliable at the moment.

    From experience lately parcel motel is much faster than anpost. They use couriers (nightline) which in my experience have proven to be one of the most reliable
    Post edited by whiterebel on


  • #750
    ACitizenErased
    Registered Users, Registered Users 2 Posts: 11,749 ✭✭✭✭ACitizenErased


    Waiting for another parcel from Koln now. Hasn't moved for 4 days and isn't showing on An Post tracking. Another wait me thinks.
    Post edited by whiterebel on


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  • #751
    SPDUB
    Registered Users, Registered Users 2 Posts: 1,346 ✭✭✭SPDUB


    Ciara 10:47 - this item is on the way back to the sender due to an incomplete address. we deliver by address and not eircode

    Customer Service doesn't know what they are talking about .

    There are systems in place in each delivery office to find out what address Eircode refers to .

    At most it should only cause a day's delay to an item being delivered .
    Post edited by whiterebel on


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