An Post

charlietheminxx wrote: »

I didn't realise how bad things were with the backlog at the moment. I had an order that left Germany a week ago and hasn't been scanned by An Post yet. I hope I'm not waiting weeks for it!

I ordered something from the states online & thiu they said it was dispatched via An Post I wasn’t
even bothering looking at the emails as I didn’t think it would be here for weeks. Heypresto - about 6 (working) days later it was here! Big surprise & delighted to get it so soon.

Last time I ordered (same website) & specified another delivery address in the west of Ireland it was a total nightmare - item logged as delivered but not delivered, 3 days looking for where it might be - finally after much perserverence ‘found’ it in the local depot, marked delivered to home address. Took all the joy out of the surprise. Excuses given were the operator couldn’t work the computer, it ‘was delivered’ because it was in the depot in Ireland, nobody had been at home - total lie and two cars outside house all day along with an post house large post delivery box, and other such ‘we were going to do it tomorrow’ nonsense. It seems to depend on the attitude of whomever is working and what depot you get and the honesty and competence levels of those involved. Although the complaint and follow up was well marshalled I’d be very reluctant to order a surprise gift for delivery again - it was only luck the person rang me out of the blue and I mentioned the gift as I assumed that was why they were calling - and it had been tracked as delivered to the home address. Mortifying & embarasing for us both.

I have stopped using my local letterbox because of theft / non-delivery of items that look like birthday cards and have had inspectors out in my house ‘investigating’ how post addressed to me was opened and resealed between leaving one house and another - and never got a satisfactory reply.

I’d also hope they and other courier forms and properly screening and reference checking the staff they are taking on for the onslaught at Christmas for their short term contracts - too much trust for expensive goods and materials in zero hours minimum wage short term jobs.

Package arrived at least .Tracking is still saying it's in Dublin

from where?’!!! im waiting since last tues for package from uk!!’ will i get by xmas at this rate? its not even in an post system yet, so annoying

waiting times of 2+ weeks for packages from outside Ireland will be the new norm until January I'd say. God knows how our postal service will be impacted by Brexit next year.

charlietheminxx wrote: »

Should An Post not have a notice on their website about the service delays, maybe with advisory processing times? It would probably save them a lot of hassle with so many of us chasing parcels.

Exactly, every carrier has that quoted on their website at the moment, why not AnPost ? Just another sign of poor management. It’s really frustrating.

I am getting all my Amazon orders delivered to Parcelmotel, it seems their postal system in the UK is better organized.

I have received 4 Amazon prime deliveries in the last week only 2 of those were delayed 2 days max all from UK. All were delivered with An Post aswel. But my small package from USA is in Dublin since the 8th. No update since.

The Continental Op wrote: »

I wouldn't be surprised if An Post lost all of Amazons business not just Dublin.

Look around this forum- all the couriers are under savage pressure. Looks like there's very little spare capacity.

D13exile wrote: »

As the world is moving away from snail mail, surely An Post should be redirecting themselves towards being a courier company instead of a postal delivery one? Doesn't make sense to annoy companies like Amazon with poor delivery records. Then again, a state subsidised entity doesn't need to be worried about real world problems

My argument is that as An Post have enough staff to pass by every address in the country 5 days a week so how come they can't do the job cheaper than Amazon can do it themsleves? I know there are lots of considerations but one is without Amazon deliveries the Irish postal system will cut back yet again.

Is there not a contradiction here ? An Post with its "Semi-state" mindset is suffering from sub-optimal performance and yet the nimble, agile, private-sector couriers are also suffering from sub-optimal performance. The private-sector couriers should be able to ramp up employment without having to worry about unions or working conditions.

Could there be something else having an impact ?

Anyone know what the turnaround time is from it getting sorted in Dublin (that was there on Sunday morning at like 2 am) to it actually going out for delivery. It went from Amazon to An post on Saturday but hasn't been any update since then.

an post chat just informed me it sld only take 5 days from uk for a parcel yet im waiting 7, are they making this up?!!! anyone else waiting for an item to be scanned in from UK and for how long getting really fed up now😳

D13exile wrote: »

I'm waiting 18 days for an item shipped from the UK to be scanned by An Post. Must be on a row boat from Holyhead

How big is it. With Amazon I found smaller items are taking less than a week but boxes (but not all boxes) are taking up to 14 days.

For me, it's dispatched from Amazon on Saturday and arrived in Dublin Sunday morning and last update was then and that it was sorted. Only a book so a pretty small item. Amazon have emailed just there saying I should expect it in next 24-48 hours as it was meant to be today on their status.

truth and logic wrote: »

If Amazon provide a refund for a late item do you get to keep the item if it arrives without having to pay?

I know some people are keeping the items for free but is that the official policy?

I have an expensive, 320 euro item, which is late. I can get a refund tomorrow but it might be out for delivery tomorrow?

I know morally it's wrong to keep the expensive item for free but not if it's a guarantee by Amazon.

What is the policy by Amazon?

Is it, if your item is late you get it for free?

DEPENDS:( I'll update later if I don't pay but I asked them about this evening and the rep said the amount refunded would be debited from my account within 24 hours. I only got the refund yesterday and it hadn't even gone through the bank. I'd already reordered another (different item original sold out) and managed to cancel that one.

Others have reported that Amazon reps have said keep the item.