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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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JustAThought

charlietheminxx wrote: »

I didn't realise how bad things were with the backlog at the moment. I had an order that left Germany a week ago and hasn't been scanned by An Post yet. I hope I'm not waiting weeks for it!

I ordered something from the states online & thiu they said it was dispatched via An Post I wasn’t
even bothering looking at the emails as I didn’t think it would be here for weeks. Heypresto - about 6 (working) days later it was here! Big surprise & delighted to get it so soon.

Last time I ordered (same website) & specified another delivery address in the west of Ireland it was a total nightmare - item logged as delivered but not delivered, 3 days looking for where it might be - finally after much perserverence ‘found’ it in the local depot, marked delivered to home address. Took all the joy out of the surprise. Excuses given were the operator couldn’t work the computer, it ‘was delivered’ because it was in the depot in Ireland, nobody had been at home - total lie and two cars outside house all day along with an post house large post delivery box, and other such ‘we were going to do it tomorrow’ nonsense. It seems to depend on the attitude of whomever is working and what depot you get and the honesty and competence levels of those involved. Although the complaint and follow up was well marshalled I’d be very reluctant to order a surprise gift for delivery again - it was only luck the person rang me out of the blue and I mentioned the gift as I assumed that was why they were calling - and it had been tracked as delivered to the home address. Mortifying & embarasing for us both.

I have stopped using my local letterbox because of theft / non-delivery of items that look like birthday cards and have had inspectors out in my house ‘investigating’ how post addressed to me was opened and resealed between leaving one house and another - and never got a satisfactory reply.

I’d also hope they and other courier forms and properly screening and reference checking the staff they are taking on for the onslaught at Christmas for their short term contracts - too much trust for expensive goods and materials in zero hours minimum wage short term jobs.

whiterebel

JustAThought wrote: »

I ordered something from the states online & thiu they said it was dispatched via An Post I wasn’t
even bothering looking at the emails as I didn’t think it would be here for weeks. Heypresto - about 6 (working) days later it was here! Big surprise & delighted to get it so soon.

How did they send it? There will probably be an avalanche of questions looking for information due to the delays. Did it ship via AddressPal or USPS?

spookwoman

Package arrived at least .Tracking is still saying it's in Dublin

fritzelly

Finally delivered today - just under 2 and half weeks
I've had stuff arrive from China quicker

greenfields46!

from where?’!!! im waiting since last tues for package from uk!!’ will i get by xmas at this rate? its not even in an post system yet, so annoying

JamieTra2017

Has anybody received anything from USA yet? My tracking still says " Your item departed a transfer origin Airport at DUBLIN. 8th November at 8.51."

Gally79

waiting times of 2+ weeks for packages from outside Ireland will be the new norm until January I'd say. God knows how our postal service will be impacted by Brexit next year.

charlietheminxx

Should An Post not have a notice on their website about the service delays, maybe with advisory processing times? It would probably save them a lot of hassle with so many of us chasing parcels.

Gally79

charlietheminxx wrote: »

Should An Post not have a notice on their website about the service delays, maybe with advisory processing times? It would probably save them a lot of hassle with so many of us chasing parcels.

Exactly, every carrier has that quoted on their website at the moment, why not AnPost ? Just another sign of poor management. It’s really frustrating.

D13exile

charlietheminxx wrote: »

Should An Post not have a notice on their website about the service delays, maybe with advisory processing times? It would probably save them a lot of hassle with so many of us chasing parcels.

They do but it's a "we're doing our best" type of message instead of anything useful like "all packages are delayed by up to two weeks", which would at least give you the expectation that you'll be waiting a set time longer.

I'm waiting on three packages from Amazon for three weeks now. Their website says they shipped mid/end October but An Post tracking says they haven't received them yet. Amazon said I can seek a refund after the 19th November, which I probably will. Doesn't bode well for Black Friday or xmas shopping where it'll be a lottery if you receive your items in time for xmas. A lot of people might be getting IOU's under the tree on the 25th December.

Finally, I was expecting a delivery a few weeks ago from another retailer that was also delayed. When I checked An Post tracking, it said "refused delivery" which I certainly didn't. I contacted the company and they said they were having this issue with An Post on a lot of orders as AP were using it as a cover for their delayed processing and delivery of packages.

Gally79

I am getting all my Amazon orders delivered to Parcelmotel, it seems their postal system in the UK is better organized.

Dante7

The last few Prime Amazon deliveries I have received have been delivered by private courier firms.

JamieTra2017

I have received 4 Amazon prime deliveries in the last week only 2 of those were delayed 2 days max all from UK. All were delivered with An Post aswel. But my small package from USA is in Dublin since the 8th. No update since.

The Continental Op

The order I cancelled yesterday and got a full refund for (about 80 quid) is out for delivery this morning. 11 days from ordering until out for delivery and 8 days stuck in limbo somewhere in An Post.

I wouldn't be surprised if An Post lost all of Amazons business not just Dublin.

PreCocious

The Continental Op wrote: »

I wouldn't be surprised if An Post lost all of Amazons business not just Dublin.

Look around this forum- all the couriers are under savage pressure. Looks like there's very little spare capacity.

D13exile

The Continental Op wrote: »

The order I cancelled yesterday and got a full refund for (about 80 quid) is out for delivery this morning. 11 days to get to that stage and 8-9 days stuck in limbo somewhere in An Post.

I wouldn't be surprised if An Post lost all of Amazons business not just Dublin.

As the world is moving away from snail mail, surely An Post should be redirecting themselves towards being a courier company instead of a postal delivery one? Doesn't make sense to annoy companies like Amazon with poor delivery records. Then again, a state subsidised entity doesn't need to be worried about real world problems

The Continental Op

D13exile wrote: »

As the world is moving away from snail mail, surely An Post should be redirecting themselves towards being a courier company instead of a postal delivery one? Doesn't make sense to annoy companies like Amazon with poor delivery records. Then again, a state subsidised entity doesn't need to be worried about real world problems

My argument is that as An Post have enough staff to pass by every address in the country 5 days a week so how come they can't do the job cheaper than Amazon can do it themsleves? I know there are lots of considerations but one is without Amazon deliveries the Irish postal system will cut back yet again.

D13exile

The Continental Op wrote: »

My argument is that as An Post have enough staff to pass by every address in the country 5 days a week so how come they can't do the job cheaper than Amazon can do it themsleves? I know there are lots of considerations but one is without Amazon deliveries the Irish postal system will cut back yet again.

Yes you are correct but you are thinking that without a semi state mindset. An Post doesn't have to stand on its own two feet and "sink or swim" and therefore doesn't really care if Amazon says we are moving our business elsewhere.

However my experience with private courier companies both in a professional and personal capacity is hit and miss. I find Fastway awful to deal with while DHL are excellent.

PreCocious

Is there not a contradiction here ? An Post with its "Semi-state" mindset is suffering from sub-optimal performance and yet the nimble, agile, private-sector couriers are also suffering from sub-optimal performance. The private-sector couriers should be able to ramp up employment without having to worry about unions or working conditions.

Could there be something else having an impact ?

The Continental Op

PreCocious wrote: »

Is there not a contradiction here ? An Post with its "Semi-state" mindset is suffering from sub-optimal performance and yet the nimble, agile, private-sector couriers are also suffering from sub-optimal performance. The private-sector couriers should be able to ramp up employment without having to worry about unions or working conditions.

Could there be something else having an impact ?

Distances between drops.

Dublin is easy for Amazon as they have a lot of population so a driver can do their required think it might be 15 drops an hour.

Out in the sticks you can't do those numbers or anything like it when your drops could be a couple of miles apart.

Out in the sticks is where An Post should be shining because they have a van going past every house 5 days a week. According to the Postman I know there is still capacity in that the vans are rarely if ever full.

titan18

Anyone know what the turnaround time is from it getting sorted in Dublin (that was there on Sunday morning at like 2 am) to it actually going out for delivery. It went from Amazon to An post on Saturday but hasn't been any update since then.

SPDUB

D13exile wrote: »

Then again, a state subsidised entity doesn't need to be worried about real world problems

It is not state subsidised .

It is funded by the revenues it receives for it's service

greenfields46!

an post chat just informed me it sld only take 5 days from uk for a parcel yet im waiting 7, are they making this up?!!! anyone else waiting for an item to be scanned in from UK and for how long getting really fed up nowðŸ˜³

D13exile

greenfields46! wrote: »

an post chat just informed me it sld only take 5 days from uk for a parcel yet im waiting 7, are they making this up?!!! anyone else waiting for an item to be scanned in from UK and for how long getting really fed up now&#55357;&#56883;

I'm waiting 18 days for an item shipped from the UK to be scanned by An Post. Must be on a row boat from Holyhead

The Continental Op

D13exile wrote: »

I'm waiting 18 days for an item shipped from the UK to be scanned by An Post. Must be on a row boat from Holyhead

How big is it. With Amazon I found smaller items are taking less than a week but boxes (but not all boxes) are taking up to 14 days.

munstergirl

Sent 2 small parcels to the Uk on the same day, normal post 1 arrived 6 days later, the other arrived 20 days later.

titan18

For me, it's dispatched from Amazon on Saturday and arrived in Dublin Sunday morning and last update was then and that it was sorted. Only a book so a pretty small item. Amazon have emailed just there saying I should expect it in next 24-48 hours as it was meant to be today on their status.

truth and logic

If Amazon provide a refund for a late item do you get to keep the item if it arrives without having to pay?

I know some people are keeping the items for free but is that the official policy?

I have an expensive, 320 euro item, which is late. I can get a refund tomorrow but it might be out for delivery tomorrow?

I know morally it's wrong to keep the expensive item for free but not if it's a guarantee by Amazon.

What is the policy by Amazon?

Is it, if your item is late you get it for free?

The Continental Op

truth and logic wrote: »

If Amazon provide a refund for a late item do you get to keep the item if it arrives without having to pay?

I know some people are keeping the items for free but is that the official policy?

I have an expensive, 320 euro item, which is late. I can get a refund tomorrow but it might be out for delivery tomorrow?

I know morally it's wrong to keep the expensive item for free but not if it's a guarantee by Amazon.

What is the policy by Amazon?

Is it, if your item is late you get it for free?

DEPENDS:( I'll update later if I don't pay but I asked them about this evening and the rep said the amount refunded would be debited from my account within 24 hours. I only got the refund yesterday and it hadn't even gone through the bank. I'd already reordered another (different item original sold out) and managed to cancel that one.

Others have reported that Amazon reps have said keep the item.

Darc19

greenfields46! wrote: »

an post chat just informed me it sld only take 5 days from uk for a parcel yet im waiting 7, are they making this up?!!! anyone else waiting for an item to be scanned in from UK and for how long getting really fed up nowðŸ˜³

You are dependent on royal mail getting it to ireland and uk has delays just like here (the pandemic is in other countries too)

When it gets here you simply have to allow 3 days

So UK delays + Heathrow freight delays + an post delays (esp Cork) allow 7-10 days