Bet Victor have closed my account

123456789j · 08-11-2020 1:42am #1

Hi guys,

Wondering if I can get some help on this. I set up a betvictor account 2 days ago and managed to get winnings up to 100€. I also placed a 50€ treble which has just come in today ( worth 300€).

They asked for me to verify my account however after I had set the account up. I had no problem uploading my proof of address but they would not accept my passport despite the fact it was a clear photograph. I tried multiple versions (photos which I had used before for other accounts) and their system would not accept.

I have been through their live support for hours and have also tried to email them with my verification documents. I had yet to receive a response back until this morning where I have learned that they had closed my account. I received this email -

“In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site.

BetVictor reserves the right to suspend or close your account at any time where there is an unacceptable use of our services which is covered by Section 17 of our Terms and Conditions. “

At present I should have over 400€ in my account but I have not been able to get through to anyone at betvictor.

I am wondering if you have any advice as to how I should proceed. I have images and proof of my correspondence and of the bets and money in my account. There is no problem with my passport but there system will not accept.

Thanks.

okidoki987 · 08-11-2020 1:17pm

Sounds like more to this than meets the eye.
Normally they don't close an account that quickly, did you try a driving licence instead?
What were you betting on to get the balance up to €400?

123456789j · 08-11-2020 1:35pm

okidoki987 wrote: »

Sounds like more to this than meets the eye.
Normally they don't close an account that quickly, did you try a driving licence instead?
What were you betting on to get the balance up to €400?

I tried my driving licence but they wouldn’t accept a provisional. I tried multiple pictures of my passport and went through their live support and their staff attempted to upload the images and their system kept rejecting. Very strange. I was just betting on horses and football.

They emailed asking me to verify my documents and then sent a subsequent email an hour later that the account would be closed.

I have never had any difficulties like this before.

okidoki987 · 08-11-2020 3:01pm

123456789j wrote: »

I tried my driving licence but they wouldn’t accept a provisional. I tried multiple pictures of my passport and went through their live support and their staff attempted to upload the images and their system kept rejecting. Very strange. I was just betting on horses and football.

They emailed asking me to verify my documents and then sent a subsequent email an hour later that the account would be closed.

I have never had any difficulties like this before.

Is the account currently

"would be closed"

or

"closed"

now?

Normally they (bookies) don't look for verification that quick unless you are withdrawing funds.
Did you ask them what the problem with the documents was?
It seems strange that they would close the account that quick, normally a bookie would suspend instead of closing.
I assume you took a photo with your phone and tried that?
If so have you access to a scanner and then scan it to them instead and see what they say.
The fact if the account is closed, that would be a worry to me as you will have to get them to "unclose" it to be able to verify it and then to withdraw the money and you aren't having any luck with it so far.
I would send them multiple photos/scans of the passport and if they can't get something they are happy with, ask them what you can do instead.
You may have to go to IBAS as they would be the people to talk to about betting problems but they are more for actual bets rather than account problems, after that I don't know of any other place to go to.
Also how did you put the original money into the account?

123456789j · 08-11-2020 5:19pm

okidoki987 wrote: »

Is the account currently or now?

Normally they (bookies) don't look for verification that quick unless you are withdrawing funds.
Did you ask them what the problem with the documents was?
It seems strange that they would close the account that quick, normally a bookie would suspend instead of closing.
I assume you took a photo with your phone and tried that?
If so have you access to a scanner and then scan it to them instead and see what they say.
The fact if the account is closed, that would be a worry to me as you will have to get them to "unclose" it to be able to verify it and then to withdraw the money and you aren't having any luck with it so far.
I would send them multiple photos/scans of the passport and if they can't get something they are happy with, ask them what you can do instead.
You may have to go to IBAS as they would be the people to talk to about betting problems but they are more for actual bets rather than account problems, after that I don't know of any other place to go to.
Also how did you put the original money into the account?

I put the money in via my bank account. Originally deposited 20€, lost that but got up to 100€ from the free sign up money. The bets were taken over the course of two days. I had sent multiple scans of my passport but kept getting rejected. Have the screenshots of the emails I sent as proof.

I then placed a 50€ treble which was pending when they then closed my account. It subsequently won and was worth 300€.

I have emailed and spoken to live support so I am awaiting for a response (likely tomorrow). I just think it’s ridiculous and bit unusual as they usually give you a few days to verify.

123456789j · 08-11-2020 5:50pm

okidoki987 wrote: »

Is the account currently or now?

Normally they (bookies) don't look for verification that quick unless you are withdrawing funds.
Did you ask them what the problem with the documents was?
It seems strange that they would close the account that quick, normally a bookie would suspend instead of closing.
I assume you took a photo with your phone and tried that?
If so have you access to a scanner and then scan it to them instead and see what they say.
The fact if the account is closed, that would be a worry to me as you will have to get them to "unclose" it to be able to verify it and then to withdraw the money and you aren't having any luck with it so far.
I would send them multiple photos/scans of the passport and if they can't get something they are happy with, ask them what you can do instead.
You may have to go to IBAS as they would be the people to talk to about betting problems but they are more for actual bets rather than account problems, after that I don't know of any other place to go to.
Also how did you put the original money into the account?

I put the money in via my bank account. Originally deposited 20€, lost that but got up to 100€ from the free sign up money. The bets were taken over the course of two days. I had sent multiple scans of my passport but kept getting rejected. Have the screenshots of the emails I sent as proof.

I then placed a 50€ treble which was pending when they then closed my account. It subsequently won and was worth 300€.

I have emailed and spoken to live support so I am awaiting for a response (likely tomorrow). I just think it’s ridiculous and bit unusual as they usually give you a few days to verify.

paddythere · 08-11-2020 6:00pm

Thats' unusual. I had the same problem with Betway a few years back. They wouldn't accept my barely out of date passport or my public services ID card. I ended up having to get a new passport and they had temporarily closed my account by the time it arrived. However, once I got onto them through emails and on Twitter they re-opened the account and verified it.

I'd suggest opening a twitter account if you haven't got one and try to make a big deal about it that way if they persist with this

123456789j · 08-11-2020 6:42pm

paddythere wrote: »

Thats' unusual. I had the same problem with Betway a few years back. They wouldn't accept my barely out of date passport or my public services ID card. I ended up having to get a new passport and they had temporarily closed my account by the time it arrived. However, once I got onto them through emails and on Twitter they re-opened the account and verified it.

I'd suggest opening a twitter account if you haven't got one and try to make a big deal about it that way if they persist with this

Thanks! I’m going to try that. For the sake of a few hundred quid I am hoping they won’t want me to make a big deal out of it and reopen the account.

123456789j · 08-11-2020 7:42pm

paddythere wrote: »

Thats' unusual. I had the same problem with Betway a few years back. They wouldn't accept my barely out of date passport or my public services ID card. I ended up having to get a new passport and they had temporarily closed my account by the time it arrived. However, once I got onto them through emails and on Twitter they re-opened the account and verified it.

I'd suggest opening a twitter account if you haven't got one and try to make a big deal about it that way if they persist with this

Thanks! I’m going to try that. For the sake of a few hundred quid I am hoping they won’t want me to make a big deal out of it and reopen the account.

okidoki987 · 08-11-2020 8:28pm

Account funded by bank account should be fine.

I then placed a 50€ treble which was pending when they then closed my account.

That's not good.
Pending, so you don't know if the bet was placed or not. :eek:.
Let me guess, if it loses, you're on and if it wins you're not

.

As paddythere said, Twitter is worth a shout and Facebook as well.

For the sake of a few hundred quid I am hoping they won’t want me to make a big deal out of it and reopen the account.

Your account will have to be open and verified if the bet wins and you want to get paid.

123456789j · 08-11-2020 10:34pm

okidoki987 wrote: »

Account funded by bank account should be fine.

That's not good.
Pending, so you don't know if the bet was placed or not. :eek:.
Let me guess, if it loses, you're on and if it wins you're not .

As paddythere said, Twitter is worth a shout and Facebook as well.

Your account will have to be open and verified if the bet wins and you want to get paid.

Sorry to clarify, the bet was on. One result had already come through and was waiting on two more legs when the account was closed.

okidoki987 · 08-11-2020 11:36pm

123456789j wrote: »

Sorry to clarify, the bet was on. One result had already come through and was waiting on two more legs when the account was closed.

So the bet was on and won

, make sure to keep a screenshot of the bet and confirmation of same.
You might need it.

123456789j · 09-11-2020 12:08am

okidoki987 wrote: »

So the bet was on and won , make sure to keep a screenshot of the bet and confirmation of same.
You might need it.

Yes bet was on and won. Very convenient for them. I have screenshots at least!

callaway92 · 09-11-2020 12:11am

Any chance you have a previous account that had any issues with them or you requested to be closed?

Likewise, if you have had an account with any of the above on a sister site etc?

Eg, if you have an issue with a Coral Account your Ladbrokes account would be closed too.

okidoki987 · 09-11-2020 2:12pm

callaway92 wrote: »

Any chance you have a previous account that had any issues with them or you requested to be closed?

Likewise, if you have had an account with any of the above on a sister site etc?

Eg, if you have an issue with a Coral Account your Ladbrokes account would be closed too.

Don't think BetVictor has any other sister sites?

It just doesn't make sense to close an account 2 days in, funded by personal bank account and while a bet is still running and unsettled?
As said before, there has to be more to this.

123456789j · 09-11-2020 2:39pm

okidoki987 wrote: »

Don't think BetVictor has any other sister sites?

It just doesn't make sense to close an account 2 days in, funded by personal bank account and while a bet is still running and unsettled?
As said before, there has to be more to this.

I tried multiple times to verify my passport and the photo image kept getting rejected. That could be the only reason. They accepted my proof of address no problem. I can’t even get through to them. Their live support has been no help. Twitter won’t reply and neither will their email.

ianburke · 09-11-2020 4:43pm

what was the treble?

could be many reasons - perhaps you are on the bookies' blacklist? my ladbrokes was verified and restricted to 1% in less than an hour. verified, logged in, placed two 50 cent bets on two random favorites and got the email within a few minutes. i had no other links to ladbrokes in any shape or form

123456789j · 09-11-2020 4:56pm

ianburke wrote: »

what was the treble?

could be many reasons - perhaps you are on the bookies' blacklist? my ladbrokes was verified and restricted to 1% in less than an hour. verified, logged in, placed two 50 cent bets on two random favorites and got the email within a few minutes. i had no other links to ladbrokes in any shape or form

50€ on btts in 3 premier league games. I’m on no bookies blacklist I would imagine. Never won big and have only been gambling small in the last few years

okidoki987 · 09-11-2020 6:46pm

123456789j wrote: »

50€ on btts in 3 premier league games. I’m on no bookies blacklist I would imagine. Never won big and have only been gambling small in the last few years

By the looks of that bet, not a reason for closing an account.

I would keep at them as the bet is a winner, you are owed the money.
They could could the account but would have to pay you out first and it is verified.
Send BV a mail and ask why the account is closed?
Then contact IBAS and see what they say.

callaway92 · 09-11-2020 9:50pm

callaway92 wrote: »

Any chance you have a previous account that had any issues with them or you requested to be closed?

Likewise, if you have had an account with any of the above on a sister site etc?

Eg, if you have an issue with a Coral Account your Ladbrokes account would be closed too.

Just to go back to this:

Did you ever have a previous account with BetVictor that was closed by them or closed by you for whatever reason?

ste551 · 09-11-2020 9:53pm

we are not getting the full story. Gambling is a terrible disease.
Your second account has been deleted. Any issues ring Joe Duffy

callaway92 · 09-11-2020 11:06pm

ste551 wrote: »

we are not getting the full story. Gambling is a terrible disease.
Your second account has been deleted. Any issues ring Joe Duffy

Pretty much along my thoughts too - Thought process is had previously self-excluded account and has tried a new account.

Opening accounts and throwing on €50 trebles willy-nilly immediately raises suspicions on my end and obviously on the Betting Sites’ end

123456789j · 09-11-2020 11:09pm

callaway92 wrote: »

Pretty much along my thoughts too - Thought process is had previously self-excluded account and has tried a new account.

Opening accounts and throwing on €50 trebles willy-nilly immediately raises suspicions on my end and obviously on the Betting Sites’ end

Jesus this and the previous poster have it so wrong. I appreciate any advice given but this is just not what has happened. I set up an account to make full use of their sign up offer ( as many people do). I bet small time, 5s, 10s, 20s. Managed to get the account up to about 150€ and decided to do that treble. That is not big time gambling. There are far bigger punters out there who have no difficulties.

This is the first (and last) time I’ll use betvictor.

123456789j · 09-11-2020 11:11pm

ste551 wrote: »

we are not getting the full story. Gambling is a terrible disease.
Your second account has been deleted. Any issues ring Joe Duffy

Not a second account for the record.

Grab All Association · 09-11-2020 11:22pm

Please take note that under the Lottery Act 1956 states that “no action shall lie for the recovery of any money or thing which is alleged to be won.”

They are under no obligation to pay you. I presume they’d have to refund your stake though.

ste551 · 09-11-2020 11:41pm

No one opens a betting account and makes a 50e treble. that's stupid money to put on a treble.
they have helped you by blocking your account. Im sure the paddy and boyles have already blocked you for your own safety

saabsaab · 09-11-2020 11:49pm

Grab All Association wrote: »

Please take note that under the Lottery Act 1956 states that “no action shall lie for the recovery of any money or thing which is alleged to be won.”

They are under no obligation to pay you. I presume they’d have to refund your stake though.

Still no harm getting a solicitor's view regarding verifying your identity as that seemed to be their stated issue?

hurleronditch · 09-11-2020 11:50pm

ste551 wrote: »

No one opens a betting account and makes a 50e treble. that's stupid money to put on a treble.
they have helped you by blocking your account. Im sure the paddy and boyles have already blocked you for your own safety

To be fair, the bet doesn’t scream smart punter at you, but at the same time it’s not like he’s put €10k on Trap 6 in the 4:07 at Perry Barr.

123456789j · 09-11-2020 11:54pm

ste551 wrote: »

No one opens a betting account and makes a 50e treble. that's stupid money to put on a treble.
they have helped you by blocking your account. Im sure the paddy and boyles have already blocked you for your own safety

No - that is just not true. Who are you to say for my own safety. I have gambled before and very reasonably. Paddy power and boyles don’t block people for their own safety either.

ste551 · 09-11-2020 11:56pm

even the biggest losers get a bet right sometimes.

50e on a treble should raise suspicions and it looks like the gambling site done you a favour in the long run

123456789j · 09-11-2020 11:57pm

ste551 wrote: »

No one opens a betting account and makes a 50e treble. that's stupid money to put on a treble.
they have helped you by blocking your account. Im sure the paddy and boyles have already blocked you for your own safety

I’m sorry but 50€ is not stupid money. It was three relatively short prices. The bet paid out at odds of 4/1. Nothing different to putting 50€ on a horse which is quite common for people. As I said, this was profit which I had used. I have yet to see any other bookmaker refuse customers for bets like that. The fact that I have close to 400€ in the account which I cannot access is what is annoying most. If I had lost 400, they wouldnt be acting in this manner.

Mysterypunter · 09-11-2020 11:59pm

123456789j wrote: »

Hi guys,

Wondering if I can get some help on this. I set up a betvictor account 2 days ago and managed to get winnings up to 100€. I also placed a 50€ treble which has just come in today ( worth 300€).

They asked for me to verify my account however after I had set the account up. I had no problem uploading my proof of address but they would not accept my passport despite the fact it was a clear photograph. I tried multiple versions (photos which I had used before for other accounts) and their system would not accept.

I have been through their live support for hours and have also tried to email them with my verification documents. I had yet to receive a response back until this morning where I have learned that they had closed my account. I received this email -

“In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site.

BetVictor reserves the right to suspend or close your account at any time where there is an unacceptable use of our services which is covered by Section 17 of our Terms and Conditions. “

At present I should have over 400€ in my account but I have not been able to get through to anyone at betvictor.

I am wondering if you have any advice as to how I should proceed. I have images and proof of my correspondence and of the bets and money in my account. There is no problem with my passport but there system will not accept.

Thanks.

They have no problem with verification when you are shovelling on the coal, its amazing how straight and proper they get when you try to draw a few quid.

petes · 10-11-2020 12:01am

Reckon that poster is anti gambling of any sort so wouldn't pay to much heed to their posts.

Any complaint websites you can use? Might be a third party website that deals with issues like these as it's probably talking to a brick wall at this stage.

ste551 · 10-11-2020 12:01am

123456789j wrote: »

I’m sorry but 50€ is not stupid money. It was three relatively short prices. The bet paid out at odds of 4/1. Nothing different to putting 50€ on a horse which is quite common for people. As I said, this was profit which I had used. I have yet to see any other bookmaker refuse customers for bets like that. The fact that I have close to 400€ in the account which I cannot access is what is annoying most. If I had lost 400, they wouldnt be acting in this manner.

I don't believe a word of your post. youre an addict.
Question: Is your paddy power account active?

123456789j · 10-11-2020 12:02am

ste551 wrote: »

even the biggest losers get a bet right sometimes.

50e on a treble should raise suspicions and it looks like the gambling site done you a favour in the long run

That is just not how it works or how it should work.

ste551 · 10-11-2020 12:06am

petes wrote: »

Reckon that poster is anti gambling of any sort so wouldn't pay to much heed to their posts.

Any complaint websites you can use? Might be a third party website that deals with issues like these as it's probably talking to a brick wall at this stage.

If I was anti gambling then im the best person to post. Silly post

123456789j · 10-11-2020 12:06am

ste551 wrote: »

I don't believe a word of your post. youre an addict.
Question: Is your paddy power account active?

Excuse me? Jesus Christ.

I do not have a paddy power account. I have a bet 365. s I mentioned, I set this account up because of a sign up offer. The offer was that if I deposited 10€ I would receive 40€ in free bets. I’m sorry but who are you to accuse me of that without even knowing who I am. I asked for simple advice and the majority of people here have been sound and very accommodating.

I don’t know what experiences you have had but my story is 100% true and genuine. If I was a big punter, I don’t think I would be looking on boards forums for such advice. No need to be an arsehole!

Mysterypunter · 10-11-2020 12:09am

123456789j wrote: »

That is just not how it works or how it should work.

50 quid is only a bet, it's not a sizable bet or a small bet, it's a bet, anyone on this site that thinks this is over the top is way off. I have mates that slate me for gambling, but some of them spend 200 quid a week on cocaine. Also some of them are the first people with the hand out when I win a few quid, betvictor are a weak bookie, generally in my experience the Irish bookies are better than the English ones.

phantasmagoria · 10-11-2020 12:10am

Don't stress too much about it. You will get paid out but it may take time to confirm account is verified. Some online bookmakers are like this and Bet Victor rings bells with me as a pain in the nads and one that asks you to jump through hoops. I've had to prove wealth in the past to a bookmaker! Worst case scenario my suggestion you can open up a dispute and then go down the IBAS route. Essentially you are in a position where you need to comply with their requests at times. Good luck.

123456789j · 10-11-2020 12:10am

petes wrote: »

Reckon that poster is anti gambling of any sort so wouldn't pay to much heed to their posts.

Any complaint websites you can use? Might be a third party website that deals with issues like these as it's probably talking to a brick wall at this stage.

Cheers mate. I’ve looked into it and seems it’s up to the individual bookmaker and if they are nice enough about it. IBAS is an option also. Tbh I will wait a few days now and see if they reply to me. The general consensus is to keep hounding them by the looks of it. They won’t want to lose a potential customer for the sake of a few hundred quid as they know they will more than likely get it back in the long run. The bookies always win as they say.

In the off chance I am paid out, I will be closing the account immediately. I have used the old solicitor action ****e so hopefully that is some help!

ste551 · 10-11-2020 12:11am

You've already had threads here banned for spanning the site. As disgusting as gambling establishments are ill take there word over yours

petes · 10-11-2020 12:14am

ste551 wrote: »

You've already had threads here banned for spanning the site. As disgusting as gambling establishments are ill take there word over yours

Irregardless of other threads, this is in a forum for gambling advice as in for people who have a bet and have an issue with said bet for example, not for your preaching.

deathbomber · 10-11-2020 12:16am

Grab All Association wrote: »

Please take note that under the Lottery Act 1956 states that “no action shall lie for the recovery of any money or thing which is alleged to be won.”

They are under no obligation to pay you. I presume they’d have to refund your stake though.

Is this for real? They are under no obligation to pay any bet? 50 euro treble, i fail to see how people think this is a big bet

123456789j · 10-11-2020 12:17am

ste551 wrote: »

You've already had threads here banned for spanning the site. As disgusting as gambling establishments are ill take there word over yours

I don’t know what you are talking about as I haven’t posted a boards thread since I was I college years ago. Even if I had, what has that got to do with anything. You must have some life if you are going on this trying to get a rise out of people genuinely looking for advice on a gambling thread.

ste551 · 10-11-2020 12:17am

petes wrote: »

Irregardless of other threads, this is in a forum for gambling advice as in for people who have a bet and have an issue with said bet for example, not for your preaching.

"gambling advice" is an irony in itself

my advice is , stop creating spam threads and stop creating betting accounts.

Work on yourself, you never know, you might like what you see. Better than any treble.

callaway92 · 10-11-2020 12:21am

ste551 wrote: »

I don't believe a word of your post. youre an addict.
Question: Is your paddy power account active?

Questions like this are legit. Not sure why people are lambasting ste551

How does he end up at BetVictor? Genuine question here.

Not gonna have the ‘best prices’ argument because I know that’s the easy defence.

There’s 100% more to this than meets the eye.

Looking at it with blinkers doesn’t help.

123456789j · 10-11-2020 12:21am

ste551 wrote: »

"gambling advice" is an irony in itself

my advice is , stop creating spam threads and stop creating betting accounts.

Work on yourself, you never know, you might like what you see. Better than any treble.

Here Ste. I’ve just clicked into your profile. You are commenting under other gambling threads and giving people stick. You have also accused some other poster of being me? Get a life. Calling me the ‘betvictor dude’. Stop reading and posting in the forums if you don’t have anything positive to contribute.

123456789j · 10-11-2020 12:24am

callaway92 wrote: »

Questions like this are legit. Not sure why people are lambasting ste551

How does he end up at BetVictor? Genuine question here.

Not gonna have the ‘best prices’ argument because I know that’s the easy defence.

There’s 100% more to this than meets the eye.

Looking at it with blinkers doesn’t help.

Mate I’m sorry, I’ll explain my reason. There was a bet promo which had come up on my Facebook. Bet 10 get 40 in free bets. Breeders cup racing was starting. I wanted to try get a few free bets and try not lose money. Nothing wrong with it in my eyes. If anything I see now why I’m best sticking to the top tier bookies.

Plenty of bookmakers advertise such free sign up offers. This looked the best around at the time. I don’t need to be getting stick. Believe what you want but I’m genuinely posting here.

callaway92 · 10-11-2020 12:25am

123456789j wrote: »

Mate I’m sorry, I’ll explain my reason. There was a bet promo which had come up on my Facebook. Bet 10 get 40 in free bets. Breeders cup racing was starting. I wanted to try get a few free bets and try not lose money. Nothing wrong with it in my eyes. If anything I see now why I’m best sticking to the top tier bookies.

Plenty of bookmakers advertise such free sign up offers. This looked the best around at the time. I don’t need to be getting stick. Believe what you want but I’m genuinely posting here.

Ok cool. And you 100% for sure never had a previous account with them? (Even forgetting a potential old account) ..And then opened this up to take advantage of the promo?

Something may have flagged on their end that you had a previously closed account etc.

Not accusing - just trying to get this ironed out.

123456789j · 10-11-2020 12:29am

callaway92 wrote: »

Ok cool. And you 100% for sure never had a previous account with them? (Even forgetting a potential old account) ..And then opened this up to take advantage of the promo?

Something may have flagged on their end that you had a previously closed account etc.

Not accusing - just trying to get this ironed out.

100% sure. As I have said, I only have a bet 365 account. The two companies are not linked either.

callaway92 · 10-11-2020 12:30am

123456789j wrote: »

100% sure. As I have said, I only have a bet 365 account. The two companies are not linked either.

I know they’re not linked. I’d know the industry to an extent (and many posters trying to help here would have a better knowledge).

Can you quote Section 17 of their TCs and Cs here so I can run-over that?

Bet Victor have closed my account

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