Imagine LTE Rural Broadband

prionnsias · 22-08-2020 9:06am

I have imagine coming to my area at the end of next month, I’m thinking of signing up with them. I’m currently getting 10 down and 1 up with Eir I can’t imagine they would be any worse than that.

irishfeen · 22-08-2020 9:08am

prionnsias wrote: »

I have imagine coming to my area at the end of next month, I’m thinking of signing up with them. I’m currently getting 10 down and 1 up with Eir I can’t imagine they would be any worse than that.

If you are getting 10 down and 1 up at peak times too then stay where you are!

We have imagine because we have no other choice and at peak times we would sometimes nowhere near come near 10 down.

mr_edge_to_you · 22-08-2020 9:31am

We’re with imagine 7 months now. Service is fantastic. I’m 20km from Dublin Airport, been here for 11 years and the only other option was the Vodafone mobile broadband which was ok but expensive and I don’t know how it would’ve held up working from home.

Also, I got an email yesterday with a referral discount of €100 off the installation. It may be generic but happy to share it with anyone if they want it.

Wing126 · 22-08-2020 11:09am

prionnsias wrote: »

I have imagine coming to my area at the end of next month, I’m thinking of signing up with them. I’m currently getting 10 down and 1 up with Eir I can’t imagine they would be any worse than that.

Check your area for the NBI. - https://nbi.ie/ - https://twitter.com/natbroadbandirl - If you contact them they'll tell you when surveying will start in your area.

They're starting surveys around the country and personally they've done a survey in my area and I've been told to expect work to start in around February.

If you can still hack it with Eir until the NBI get's to your area, you'll get FTTH and much better speeds than with Imagine. Worst thing would be to sign into an 18mth contract with Imagine, only for FTTH to pass your area 6 months into it.

As irishfeen says, I'm with Imagine because I can only get 1mb down from Eir. And with Imagine at peak times, I'll be lucky to get near 10mb.

Underhauled · 22-08-2020 11:27am

I finally ditched imagine. We had speeds down to less than 1mb down. With VF FTTH now. So far so good.

Imagine are a disgrace.

mossie · 22-08-2020 11:35am

irishfeen wrote: »

If you are getting 10 down and 1 up at peak times too then stay where you are!

We have imagine because we have no other choice and at peak times we would sometimes nowhere near come near 10 down.

I have to say my experience with Imagine is much different. I have been with them since last December also no real choice had 4 down 1 up DSL. Apart from a spell in April / May where it was going as low as 20 down and 1 up it's been vey good. A few weeks ago I got a text that they were doing some work on the network and since then it's been averaging over 85 down and 7 up at peak so I'm very happy with it. I know not everyone has the same experience though.

prionnsias · 22-08-2020 11:56am

I think I’ll give them a go. I have direct line of sight to the mast and I’m about 1.5km from the mast. I’m also getting installation for €50 with a 12 month contract. I’ve contacted NBI to see when they would be surveying my area but I’m just getting a generic response. I’d hold out for NBI if I was able to get a rough idea for a survey date but that could be years down the line.

joe123 · 22-08-2020 1:12pm

Wing126 wrote: »

Check your area for the NBI. - https://nbi.ie/ - https://twitter.com/natbroadbandirl - If you contact them they'll tell you when surveying will start in your area.

Unfortunately thats not the case. 95% of people will be told "we don't know when surveying is due to start but keep an eye out for updates " Only the lucky few in 1st phase rollout will get any form of time frame. Im likely going to have to look at lightnet fixed wirelees once my adsl contract ends with Vodafone as the service is abysmal.

Was going to wait it out for NBI after initially being told surveying had taken place. I since found out this was incorrect info.

NBI for some could be 3-7 years away

alfa_aficionado · 22-08-2020 7:09pm

I finally managed to get a different reply from the standard "not supported" when speaking to Imagine technical support today about getting them to switch their supplied router into modem-only (or bridge) mode - unfortunately they said my current device doesn't support it and that I would need to upgrade to a Gemtek Cat 12 device at a cost of €100!

Has anyone else, who successfuly got the router portion switched off, been told this?

Would it potentially mean faster download speeds? (I signed up when they were advertising up to 70Mbs whereas they now advertise up to 150Mbs - mind you I never get anywhere near 70Mbs - it's usually more like 20-40)

Gonzo · 22-08-2020 7:55pm

Underhauled wrote: »

I finally ditched imagine. We had speeds down to less than 1mb down. With VF FTTH now. So far so good.

Imagine are a disgrace.

congratulations and welcome to the world of proper future proofed fibre broadband. The sooner more Imagine customers get moved to FTTH the better. Imagine will never change, they will always sell a marketing lie.

I've noticed they have dropped the 5g references completely and are now referring to their rollout as ' fibre powered hubs' with terabyte connection!

mossie · 23-08-2020 12:36pm

Gonzo wrote: »

congratulations and welcome to the world of proper future proofed fibre broadband. The sooner more Imagine customers get moved to FTTH the better. Imagine will never change, they will always sell a marketing lie.

I've noticed they have dropped the 5g references completely and are now referring to their rollout as ' fibre powered hubs' with terabyte connection!

Unfortunately for many customers FTTH is a distant hope. I'm outside Eir's coverage area and God alone knows when NBI will get to me. I am "in the intervention area and will be surveyed in due course" so for now Imagine is my only option and, to be fair, I have had no issues since I signed up. Would love FTTH but realistically it's not happening anytime soon.

Gonzo · 23-08-2020 3:17pm

mossie wrote: »

Unfortunately for many customers FTTH is a distant hope. I'm outside Eir's coverage area and God alone knows when NBI will get to me. I am "in the intervention area and will be surveyed in due course" so for now Imagine is my only option and, to be fair, I have had no issues since I signed up. Would love FTTH but realistically it's not happening anytime soon.

hang in there it will come, I believe some NBI areas will be getting switched on within the next 6 months so there is light at the end of the tunnel. Every Imagine home that get's passed by FTTH is definite sign of progress.

Unfortunately there is another issue and that is homes that are already passed by FTTH and people in those areas not knowing it's available and fall victim to Imagine's powerful marketing strategy and order Imagine while a much better connection is available to them and for cheaper.

Tommy Lagahan · 23-08-2020 7:44pm

Gonzo wrote: »

hang in there it will come, I believe some NBI areas will be getting switched on within the next 6 months so there is light at the end of the tunnel.

Light at the end of the optical cables you could say?

Bit patchy here this evening, speedtests are good but youtube is buffering.

The Ayatolla · 23-08-2020 10:21pm

Anyone know if you can replace the Imagine supplied router with your own?

Do they use PPPOE and is there a standardised login credentials and settings?

I have their 4G LTE package.

mossie · 24-08-2020 7:50am

The Ayatolla wrote: »

Anyone know if you can replace the Imagine supplied router with your own?

Do they use PPPOE and is there a standardised login credentials and settings?

I have their 4G LTE package.

As far as I'm aware you must use their supplied router.

Quin_Dub · 24-08-2020 10:19am

alfa_aficionado wrote: »

I finally managed to get a different reply from the standard "not supported" when speaking to Imagine technical support today about getting them to switch their supplied router into modem-only (or bridge) mode - unfortunately they said my current device doesn't support it and that I would need to upgrade to a Gemtek Cat 12 device at a cost of €100!

Has anyone else, who successfuly got the router portion switched off, been told this?

Would it potentially mean faster download speeds? (I signed up when they were advertising up to 70Mbs whereas they now advertise up to 150Mbs - mind you I never get anywhere near 70Mbs - it's usually more like 20-40)

Yes - I had to change the router to allow Bridge Mode.

They've given me full admin access to the Router so I can make changes as needed.

I had admin access to the old one and it didn't support Bridge mode.

Working well so far - Got it done about 3 weeks ago.

Wing126 · 24-08-2020 11:42am

Quin_Dub wrote: »

Yes - I had to change the router to allow Bridge Mode.

They've given me full admin access to the Router so I can make changes as needed.

I had admin access to the old one and it didn't support Bridge mode.

Working well so far - Got it done about 3 weeks ago.

By Full admin access, did they just give you the admin username and password, or was there something else that needed to be done?

Quin_Dub · 24-08-2020 11:58am

Wing126 wrote: »

By Full admin access, did they just give you the admin username and password, or was there something else that needed to be done?

Just gave me the login details.

They didn't set anything up . I enabled Bridge mode in the new router and configured my own kit from there.

They replaced both the router in the house and the Receiver on the roof.

Wing126 · 24-08-2020 12:03pm

Quin_Dub wrote: »

Just gave me the login details.

They didn't set anything up . I enabled Bridge mode in the new router and configured my own kit from there.

They replaced both the router in the house and the Receiver on the roof.

Any chance you could share the admin login via PM? As far as I know, they just use a generic username and password for everyone. I know the User access details are the same for a lot of people anyway.

alfa_aficionado · 24-08-2020 1:08pm

Quin_Dub wrote: »

Yes - I had to change the router to allow Bridge Mode.

They've given me full admin access to the Router so I can make changes as needed.

I had admin access to the old one and it didn't support Bridge mode.

Working well so far - Got it done about 3 weeks ago.

Did they charge you? Did you have to extend your contract?

Have you noticed any speed increases?

Quin_Dub · 24-08-2020 1:17pm

alfa_aficionado wrote: »

Did they charge you? Did you have to extend your contract?

Have you noticed any speed increases?

Cost was €100 for the "Service call" - Which was just added to the next bill.

No new contract required.

I was having an issue with upload speeds being really poor , that has improved since the change , but download hasn't really changed

alec76 · 24-08-2020 2:15pm

Quin_Dub wrote: »

They replaced both the router in the house and the Receiver on the roof.

Could you share router model they've gave you ? Thank you.

Quin_Dub · 24-08-2020 2:21pm

alec76 wrote: »

Could you share router model they've gave you ? Thank you.

GemTek WVRTM-130ACN on the back of the unit.

The little manual that was in the box says WLTGG-123 LTE CPE

Ketron · 26-08-2020 11:10am

Quin_Dub wrote: »

Yes - I had to change the router to allow Bridge Mode.

They've given me full admin access to the Router so I can make changes as needed.

I had admin access to the old one and it didn't support Bridge mode.

Working well so far - Got it done about 3 weeks ago.

I've just signed up for this, I'm going to request that router as I'll need bridged mode straight off the bat.

I've requested a static IP and I've been told that there is a DHCP lease for the external IP on the device, and it wont change unless the box is off for at least 24hours? What are people experience with this? Can you request a binding?

mossie · 26-08-2020 11:43am

Ketron wrote: »

I've just signed up for this, I'm going to request that router as I'll need bridged mode straight off the bat.

I've requested a static IP and I've been told that there is a DHCP lease for the external IP on the device, and it wont change unless the box is off for at least 24hours? What are people experience with this? Can you request a binding?

My IP seems to be the same all the time and I never asked for a static one.

Ketron · 26-08-2020 11:53am

mossie wrote: »

My IP seems to be the same all the time and I never asked for a static one.

Deadly thanks!

Just hope I can get reasonable throughput now. Currently I have 20/2 Mb/s on a different provider which is reasonable stable. I'll be keeping a close eye on it so fingers crossed!

The Ayatolla · 30-08-2020 10:45am

Anyone know the login details to go in and disable their own WiFi networks ? I'm using my own router on top of this.

IP address is 192.168.15.1:2000 right ?

alec76 · 30-08-2020 12:08pm

The Ayatolla wrote: »

Anyone know the login details to go in and disable their own WiFi networks ?

IP address is 192.168.15.1:2000 right ?

Those details are not public,might be not the same to every user,so you have to contact Customer Care to get them .

Wing126 · 31-08-2020 11:53am

Anyone had a call out from Imagine lately? I'm due one tomorrow to have my router replaced, but the wording of the text makes it sound like i'm signing up as a new customer. Is that the same for everyone?

1jcdub · 31-08-2020 12:31pm

I'm living in Carstown on Drogheda. The house is recently built and the eircode / Google maps are setup since last November. We're within a efibre area. But we're not on the openeir list for the area. We tried copper from the cabinet but we were getting least that 2mb download. I have a 4g modem with an eir SIM. I'm getting between 4 and 7 mb download speeds. Just enough to run the cameras and a bit of Netflix. Although Netflix is hit or miss in the evening. It's slightly better since I changed the modems DNS settings.
So imagine 5g has come into the area, and it's available from the end of September with speeds of up to 150mb. Can another share their experience of the 5g service?

Thanks

1jcdub · 31-08-2020 12:32pm

I'm living in Carstown on Drogheda. The house is recently built and the eircode / Google maps are setup since last November. We're within a efibre area. But we're not on the openeir list for the area. We tried copper from the cabinet but we were getting least that 2mb download. I have a 4g modem with an eir SIM. I'm getting between 4 and 7 mb download speeds. Just enough to run the cameras and a bit of Netflix. Although Netflix is hit or miss in the evening. It's slightly better since I changed the modems DNS settings.
So imagine 5g has come into the area, and it's available from the end of September with speeds of up to 150mb. Can another share their experience of the 5g service?

Thanks

Quin_Dub · 31-08-2020 12:53pm

Wing126 wrote: »

Anyone had a call out from Imagine lately? I'm due one tomorrow to have my router replaced, but the wording of the text makes it sound like i'm signing up as a new customer. Is that the same for everyone?

I had my router and receiver replaced a couple of weeks back.

No new contract involved.

Wing126 · 31-08-2020 1:38pm

Quin_Dub wrote: »

I had my router and receiver replaced a couple of weeks back.

No new contract involved.

The wording for my callout text says

"Hi, your home is now due to be connected to our broadband service"

Was that similar to what you had?

I also an email saying "What to expect on the day of your install"

So I'm just a wee bit confused is all. It doesn't reflect that I'm an existing customer.

joujoujou · 31-08-2020 2:52pm

1jcdub wrote: »

[...] Can another share their experience of the 5g service?

Thanks

5G with Imagine? They do not provide 5G yet, just LTE.

Gonzo · 31-08-2020 3:27pm

1jcdub wrote: »

Can another share their experience of the 5g service?

Thanks

Imagine don't have a 5g service, they are also not fibre, they don't give you 'gigabyte connection' either or any of the other buzzwords they use to fool customers.

What you get is 4g LTE, it's basically mobile broadband nothing more nothing less. They claim it goes as fast as 150 megs but most people here generally get between 5 megs and 100 megs depending on the time of day and number of users online at once. You might be lucky and be on an empty mast but you could also be very unlucky and end up on a crowded mast with a connection speed that's barely able to open a google homepage.

Quin_Dub · 31-08-2020 3:28pm

Wing126 wrote: »

The wording for my callout text says

"Hi, your home is now due to be connected to our broadband service"

Was that similar to what you had?

I also an email saying "What to expect on the day of your install"

So I'm just a wee bit confused is all. It doesn't reflect that I'm an existing customer.

Sounds very similar to the wording of what I received.

Ultimanemo · 31-08-2020 10:33pm

1jcdub wrote: »

Can another share their experience of the 5g service?

Imagine never had 5G and most likely "never will".
They are lying
They have LTE "4g".

1jcdub · 31-08-2020 11:22pm

Ultimanemo wrote: »

Imagine never had 5G and most likely "never will".
They are lying
They have LTE "4g".

Apparently it's suppose to be a newer technology to 4g. They said they'll carry out a speed test prior to installation. I'll report back if or when it happens.

joujoujou · 01-09-2020 3:17pm

Perhaps they advertised it as "newer", in fact it is not. 4G, aka LTE.

Wing126 · 01-09-2020 4:27pm

So, my router and receiver were replaced this morning, the engineers also connected me to a high site that's closer to me, and so far it's been a significant improvement. Have been testing throughout the day since 9am and getting consistently above 30Mb, highest being 70Mb.

Thought I'd share the experience. Pleasantly surprised by this, but will need to see if it keeps up, I remember when I first signed up in 2016, I had great speeds for about a week. No new contract signed either, which is a relief, I was a wee bit worried they'd make me sign one, NBI will be rolling around my area early next year, so I will want to ditch Imagine for that sweet sweet FTTH.

AH2016 · 03-09-2020 3:19pm

Had 2 x vans from NBI outside my door today.

They knocked to just say they would be surveying but wont need access to the house. Gave me a little form saying they are surveying is all.

I asked for a rough timescale on how long from surveying to works and they said they are unsure and can't even give a timeline.

Great to see them here though. One step closer to getting rid of Imagine.

Quin_Dub · 03-09-2020 3:26pm

AH2016 wrote: »

Had 2 x vans from NBI outside my door today.

They knocked to just say they would be surveying but wont need access to the house. Gave me a little form saying they are surveying is all.

I asked for a rough timescale on how long from surveying to works and they said they are unsure and can't even give a timeline.

Great to see them here though. One step closer to getting rid of Imagine.

Which county is that if you don't mind the question?

Every time I check the website for my area it just says "Surveys will start soon"

AH2016 · 03-09-2020 3:51pm

Quin_Dub wrote: »

Which county is that if you don't mind the question?

Every time I check the website for my area it just says "Surveys will start soon"

It was county Longford. They kept fairly tight lipped on how long things take

Wing126 · 03-09-2020 6:00pm

AH2016 wrote: »

It was county Longford. They kept fairly tight lipped on how long things take

I'd say once they've surveyed it, they'll be able to tell you how long it will take. Like they need to figure out how many poles will need to be installed, where your fibre cabinet will be etc.

Interesting that they knocked your house and told you they were surveying though. When they were surveying my place, they didn't come near my house!

Wing126 · 03-09-2020 7:39pm

Anyone have the login details for the Gemtek 130 Router?

AH2016 · 04-09-2020 9:07am

Wing126 wrote: »

I'd say once they've surveyed it, they'll be able to tell you how long it will take. Like they need to figure out how many poles will need to be installed, where your fibre cabinet will be etc.

Interesting that they knocked your house and told you they were surveying though. When they were surveying my place, they didn't come near my house!

They had to come onto my property to survey the pole. The dogs were out at the side of the house so that is why they knocked.

mossie · 04-09-2020 12:11pm

Wing126 wrote: »

Anyone have the login details for the Gemtek 130 Router?

I think it's unique to each one so mine wouldn't work for you. Just contact them and they'll give it to you.

LiquidZeb · 05-09-2020 1:52am

Hi lads, just wondering is the 1-7 am unlimited data still in effect? Thanks for any information.

mossie · 05-09-2020 2:01am

LiquidZeb wrote: »

Hi lads, just wondering is the 1-7 am unlimited data still in effect? Thanks for any information.

AFAIK yes, not 100% sure but I think so

bennyineire · 05-09-2020 8:24am

LiquidZeb wrote: »

Hi lads, just wondering is the 1-7 am unlimited data still in effect? Thanks for any information.

Yes it is, I only got a reminder email about this last week

Imagine LTE Rural Broadband

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