Virgin 1Gb now available.

+353 89 600 0016

denisor wrote: »

I have ordered this Netgear Orbi RBK853 AX6000 WiFi 6 3 piece system, do you happen to have any opinion on how you would install this in a 3 storey property? I assume 1 hub per floor?
Do you know if each hub should have a dedicated ethernet wire to it from the Virgin modem or can these things work as well as extenders?

Sorry if this sounds dumb, but I am replacing an aged Airport Extreme and Express network and they worked well as wireless extenders.

What is the square footage?

I would do as you say, but you could always move around later. Arranging a mesh system placement is pretty much trial and error.

When you so get your mesh system set up, do let us know how you get on with it, and also how fast it was on WiFi 6 devices

denisor wrote: »

Not yet! Was asked today to give it another 24/48 hours. Will let you know when it happens.

I spoke to tech support yesterday as mine was provision yet. So went back to old modem.

That died today, and I even got a text message to say, bla bla bla, bring back your net but switching it off and back on. They actually meant switch modems.

new mode was online within 5 minutes, but it has restarted a few times.

Absolutely wont be keeping this service. Happy to have the new modem over the last puma 6 crap. If the upload was 100Mb I would have kept it.

Hi everyone. It's been like 3 days of hell trying to get this fixed. Here is a summary of what happened:

Saturday: Upgraded to 500Mb full house package from old 360Mb package and was sent a new modem

Tuesday:
- New modem arrived, connected it, didn't work.
- First call: was told it was still activating and they'd call back before 5PM.
- Tried plugging in old modem but it had been deactivated.
- They did not call back before 5PM. Side note: Literally never believe them when they say they'll call you back, I have been told this multiple times and I have NEVER received a call back, despite giving them my correct mobile number each time.

Wednesday:
- First call of the day: Sent back and forth between sales and tech support with each blaming the other for why my order was "pending", ..., technician visit booked for Thursday 12PM-4PM, call back promised later today
- No call back by 3PM so second call started: Now I was told by the guy that my modem was not able to be seen from their side (I assume through SNMP/whatever management protocol they use) and that I should just wait for the technician the next day, that it was probably a signal issue. This of course made zero sense since things were working fine with the old modem, but anyway.

Thursday:
- Technician arrived at 3:30PMish, nice guy, put on a mask, gloves and plastic covers on his shoes. He plugged in the signal analyzer and confirmed that the signal was fine.
- He rang their internal line and even he had to wait 5 minutes, he asks the lady on the other end to pull up the customer account and verify why he can't connect with the modem.
- She figures out after a few minutes that due to the upgrade the package needs to be "reloaded", she does this and says to him that things should start working in 10 minutes. This verifies my suspicion that the previous people I had gotten through to at tech support simply didn't understand the problem/have the access to fix it.
- Tech heads outside and says he'll swap out the wiring while he's here since it's so old.
- Internet comes up and I figure I'll set things up properly once he's gone, and he heads off.
- Plug myself into the modem and *gasp* NO MODEM MODE
- Getting into the info area of the modem I determine they have enabled DS-Lite/IPv6 when they "reloaded the package"
- I ring tech support again and speak to a nice lady and tell her "I need an IPv4 address for my VPN", I recommend using this wording and not talking about DSLite/online gaming/etc. since you'll just end up confusing most of the first line techs.
- She puts in the change request and it goes through after a few minutes and she instructs me to reset the modem using the reset pin on the back.
- I reset it but for some reason the settings page is now a UPC branded page and my default settings password won't work (wtf?). She is equally confused by this and I offer to reset it again for luck.
- On second reset I get Virgin branded settings, login, enable modem mode, it restarts one last time and I see an IPv4 address get pulled directly by my Asus RT-AC68U router.

So yeah, if I had a choice I would be with Airwire/etc. on SIRO/OpenEir but sadly I do not have that luxury so I guess I just pray this piece of **** modem keeps working for now. I wish we could get legislation here forcing ISPs to allow you to use your own equipment (Germany have this for example).

Finally I will say that everyone I spoke to with Virgin was very polite and clearly doing their best to be helpful, they clearly have a confusing system they have to work with and probably have not received adequate training. The poor tech at my house also had to take a call during the visit from another tech, and he had to explain to that tech how to change another customer's LG TV to the correct HDMI port. He looked pretty exasperated by the whole thing. I felt his pain.

GeneralInter wrote: »

Thanks Tempora, I am at the start of the process. My order is pending since yesterday so I look forward to all the tribulations you went through

Lots of people in this thread seem to have had zero issues so I get the feeling I ordered before they fixed the "reloading package" bug. Hopefully it will be a much smoother journey for you!

UPC page may stem from its origin. Some of LG group use Virgin some Cello some UPC.

Anyone else having intermittent connection loss on the 1 gig service? it even effects local lan. wifi goes down too, usually only lasts about 30 seconds or so. Have tried rebooting the router and did a reset, same issue

arden wrote: »

Anyone else having intermittent connection loss on the 1 gig service? it even effects local lan. wifi goes down too, usually only lasts about 30 seconds or so. Have tried rebooting the router and did a reset, same issue

I did have one 5 minute outage in the last 48 hours. Better than it was, but still not as good as I'd like it to be. Otherwise it has been consistent.

I am still waiting on my my order to be processed over a week later. Apparently it was only processed Friday but I am still waiting on the message from Nightline about my equipment etc.

Bit of a farce now considering some people have had it all sorted within a day.

I got the modem on Wednesday, I plugged in no service seemingly the box wasn't provisioned. Finally got onto to VM in Limerick this morning and the box had failed to provision itself. So I cancelled the service and went back onto 500mb and got it half price for 6 months for the inconvenience. It seems they had issues with some boxes according to VM.

Engineer called out to mine yesterday to complete upgrade from 500-1gb

Cant say I've noticed any improvement in Wi-Fi range with the new hub so will be installing a mesh system in the next few days hopefully

TobinIT wrote: »

Engineer called out to mine yesterday to complete upgrade from 500-1gb

Cant say I've noticed any improvement in Wi-Fi range with the new hub so will be installing a mesh system in the next few days hopefully

Which one you going for?

TobinIT wrote: »

Have the TP-Link Deco M5 on Order from Harvey Norman so will hopefully pick that up over the weekend

I have one. You wont see any more than 360 or such over Wifi. The satellites give even less. Connected to a satellite in my home office, I am getting about 170 wifi, even though deco m5 is receiving the full 500

degsie wrote: »

Surprised how many people don't understand the intricacies of wireless systems. Not only do you need to understand the effect of local interference and the basic construction of your house, you also have to take into account the position of transmitters/receivers and the ability of devices to harness the wireless signal.

Seems like most folk expect 100% efficiency, that is a pipe-dream.

I understand very much. And I know some mesh systems offer greater WiFi speeds than others.
Did you know that?