Virgin 1Gb now available.

bob11 wrote: »

Is the remote control for the new 360tv box infra-red or wireless ?
I have hidden my Horizon box behind a panel with other amps and gear, and the wireless remote on the Horizon works great. If the new 360tv remote is infra red, I may have to rethink my set-up ..

It's definitely wireless - at a guess it's Bluetooth (has integrated voice commands), but still has an infrared panel, presumably for legacy device control (TV, Stereo). I was really surprised to see that it picked up both my TV and Samsung Sound bar (identified devices correctly) presumably using HDMI CEC, and everything worked without any configuration. It's a HUGE improvement on the Horizon box. We don't watch a lot of TV any more, but the box is really good. Has Netflix and Amazon apps, if you don't have them on a smart TV already. If you still watch a lot of television on your horizon box, it's definitely worth the upgrade.

FINALLY... got mine up and running. Clocking just over 900mb down and 50mb up.

Have gone back to hub3 for now as new modem isn't provisioned.

739.86 mbps download
51.62 mbps upload

seems hub3 is pushing it as much as it can.

Krusty_Clown wrote: »

This is plugged directly into the router (speeds up to 1Gb during test):



Speedtest.net isn't quite so positive, showing 600/51 for a ping of 30ms, but if I ping Google's DNS I'm consistently getting 7ms/8ms.

The WAN network is suffering from bufferbloat, your latency under heavy network load should only be a few ms extra if any....this site tests for bufferbloat and gives a rating http://www.dslreports.com/speedtest

fast.com can be a bit generous as well

deravarra wrote: »

After how long?

And that speed is wired connection?

Ordered last thursday, re-ordered on Monday, modem on Tuesday and a day of dicking around by VM to provision it, so that long!
That's wired. I use the Deco mesh for my wifi and it's not as fast as that. I tried the wifi in the modem, but even thought my house is only a 3 bed, the layout and wall thickness doesn't work in it favour, but even in the same room as the modem, I was getting maybe 600 or 700 off the wifi on the new box.

Has anyone got it in writing from VM that the up should be 100mb?

New 1GB modem installed yesterday, but have only been able to get 500mbps from it over Cat6 wire and Wifi, just checked with VM on Whatsapp, and they say it hasnt been provisioned at 1GB yet and to give it 48hours.

Mind me asking if any of you managed to expedite activation?

got the modem yesterday. dead as a dodo. No service from it, went back to the old modem and it's now getting 794 mbps and 53 upload. as for their support/tech support non existent. just onto VM seemingly they sent the box out unprovisioned, so use the old box till its sorted.. dreadful customer service.

PGL wrote: »

I currently have the 500MB broadband with the white Hub 3.0 modem, but in the past month or so have found the wifi signal to be very unreliable in some parts of the house, where for example Zoom calls have been freezing and cutting out altogether. Nothing has changed in my house in terms of connections, usage etc. VM could not provide any explanation when I called them up. Have others had similar recent problems with VM wifi? FYI: I am based in West Dublin.

I am also just wondering is there a cost for existing customers to upgrade to the new 1GB broadband and would it result in a significant improvement in the wifi signal?

anyone?

micks_address wrote: »

I'd suggest you would be better spending your money on a wifi mesh system. The vm router has a bad rep for wifi. I've Google WiFi and it's great. Three hubs around the house and coverage everywhere

thanks for the tip - looks a bit on the pricey side, but might need to bite the bullet. Does anyone know if the new VM router for the 1GB broadband will be better than the hub 3.0 router for sending the wifi signal around the home?

Placed the order last Thursday. Got everything today.
After Arris did the upgrade and all I reconfigure it on modem mode. For some reasons I had to do that 2 times. First time, after a couple of reloads it turned back to router mode.
Speed is the same 500+50 as before. But at least is working with no big downtime. I do expect in few hours/tomorrow to see the speed increasing.
Sales people told me over chat that upload it will be 100mbps. But what I'm reading here doesn't look too promising. Let's see.

arden wrote: »

Yup, the tech support guys and sales guys seem to be having issues communicating with whoever made the decision to set it to 50, casue they both said 100 to me initially too. The website says 50 and I was redirected to there after a long chat on the phone about it, very disappointing! was really hoping for the 100, especially with working from home full time now, its handy for moving large files.

Last Thursday I'm fairly sure the site was calling 100. Later that day it became 50.
I'm also not that interested on download, some additional upload would be great.

micks_address wrote: »

I'd suggest you would be better spending your money on a wifi mesh system. The vm router has a bad rep for wifi. I've Google WiFi and it's great. Three hubs around the house and coverage everywhere

Make sure it's a WiFi 6 mesh system. WiFi 5 not likely to give you anywhere near your paid for speeds. WiFi 6 with a WiFi 6 card and/or devices can give you speeds of ~ 850 Mbps.

Netgear orbi WiFi 6 Rbk 852 is capable of doing as much, but are pricey