Virgin 1Gb now available.

irishgeo · 24-08-2020 09:33AM

PixelTrawler wrote: »

Does VM still use dslite? If I upgrade from my current pack (I'm on a very old 120meg line that I never bothered upgrading yet).
I've never been on dslite, its a really old account that predates their usage of it) will I end up on dslite by default?

I know the boards VM forum is gone but is it still the case if you need an ip4 to bridge and to connect to work VPNs you just contact support and they move you onto one?

They still use it and it's much easier to change now as it's not compatible with a lot of systems needed to work from home.

bk · 24-08-2020 10:58AM

Tempora wrote: »

We rang today and got an upgrade to the 500Mbps package and the sales guy was happy to include the new DOCSIS 3.1 modem with that. He seemed a little confused by which modem was which and stuff but confirmed that it was a "Hitron DOCSIS 3.1" modem and that it was black and being used for the Gigabit service. They don't appear to be calling it the SuperHub 4 here in Ireland.

I think the Hitron is a different modem to the Superhub 4. The Hitron is what they give to business customers AFAIK:

https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/

Unfortunately it looks like the Hitron still has a Puma 6 chipset.

Gonzo wrote: »

The only reason for going for 1000 is double the upload.

Not even that, unfortunately the 1gig looks to have the same 50Mb/s upload speed as the 500 product!

FaganJr · 24-08-2020 02:48PM

Anyone have the new modem up and running?

Tempora · 24-08-2020 04:41PM

I'm paying €99/month on the new contract, it's the Virgin Full House package.

There are a number of Hitron modems out there, it's true that yes the residential "business" service uses a Hitron Puma 6 modem however that modem is NOT DOCSIS 3.1 capable so would not be suitable for delivering reliable 1Gbps service, so I highly doubt that is the modem they're using. The sales guys do know the underlying brand of the modems, so I imagine this new 1Gbps DOCSIS 3.1 modem is simply a Hitron rebrand with a Puma 7.

Either way I will be receiving the new modem tomorrow (well it's by Niteline so I guess it'll arrive some time between tomorrow and the heat death of the universe) and I'll post whatever info I can get.

My current modem has no DSLite support (EPC3925) so I am curious if activating the new modem will enable DSLite and I'll have to ring them up and get it disabled or if it'll stick with the current IPv4-only setup.

Rattlehead_ie · 24-08-2020 05:20PM

Tempora wrote: »

Either way I will be receiving the new modem tomorrow (well it's by Niteline so I guess it'll arrive some time between tomorrow and the heat death of the universe)

Was meant to be getting mine between 12-2pm today. *Looks at watch*:rolleyes:

bk · 24-08-2020 05:27PM

Tempora wrote: »

There are a number of Hitron modems out there, it's true that yes the residential "business" service uses a Hitron Puma 6 modem however that modem is NOT DOCSIS 3.1 capable so would not be suitable for delivering reliable 1Gbps service, so I highly doubt that is the modem they're using. The sales guys do know the underlying brand of the modems, so I imagine this new 1Gbps DOCSIS 3.1 modem is simply a Hitron rebrand with a Puma 7.

Hitron do make a variety of DOCSIS3.1 modems, though I'm not sure if they are using these for business customers or not on the 1Gig service. At least some of the Hitron DOCSIS 3.1 modems use Puma 6.

It will be interesting to see what you end up with, let us know.

Thor · 24-08-2020 05:52PM

Sadly my order was never put through for some reason, even though it was done over the phone.

Just off the phone, it's put through now, so hopefully will have new modem soon.

allanroche · 24-08-2020 06:34PM

Thor wrote: »

Sadly my order was never put through for some reason, even though it was done over the phone.

Just off the phone, it's put through now, so hopefully will have new modem soon.

This happened to me too, I spent 4hrs waiting on the chat to get it sorted. Supposedly it was fixed today, but still no confirmation email or message from nightline so who knows!

Thor · 24-08-2020 06:48PM

allanroche wrote: »

This happened to me too, I spent 4hrs waiting on the chat to get it sorted. Supposedly it was fixed today, but still no confirmation email or message from nightline so who knows!

Yeah me neither, he did say I would get confirmation within 48 hours.

If memory serves, I normally get the confirmation in the evening on the same day .here's hoping that is the case.

Let me know if you get any confirmation.

DecTenToo · 24-08-2020 07:22PM

Same here. Ordered Thursday and contacted them today. Order's are being processed but I've yet to get the normal email confirmation. It'll turn up eventually.

allanroche · 24-08-2020 08:38PM

Thor wrote: »

Yeah me neither, he did say I would get confirmation within 48 hours.

If memory serves, I normally get the confirmation in the evening on the same day .here's hoping that is the case.

Let me know if you get any confirmation.

Got an email saying “We’re sorry to hear you wish to cancel some of your Virgin Media service.” Let’s hope that’s a positive!

robbie_63 · 24-08-2020 08:56PM

I placed the upgrade order online on the 21st and got an order confirmation straight away,

Got an email the next day with a scheduled installation date of the 1st Sept,

Anyone know why an engineer would need to call out to do the upgrade?

I'm already on the 500mb Package,

FaganJr · 24-08-2020 09:36PM

TobinIT wrote:

I'm already on the 500mb Package,

TobinIT wrote:

Anyone know why an engineer would need to call out to do the upgrade?

I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself

Had the 500mb setup also.

Deffo no need for an engineer

robbie_63 · 24-08-2020 09:45PM

That's what I assumed it would just be a new box and away you go,

I didn't think anything else was needed cabling wise,

Will try and contact them tomorrow and see what they need to do

Thor · 24-08-2020 09:48PM

Yeah I'm doing self install as well.

The originally asked If I wanted an tech to install it.

Self install is too easy, unless you want a new cable installed.

robbie_63 · 24-08-2020 09:51PM

I got an email saying they couldn't offer Self Install as some work may need to be done to the cables at your premises

I'll chase them tomorrow for some answers, maybe they just have to do some additional work at the cabinet side

Thor · 24-08-2020 09:55PM

FaganJr wrote: »

I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself

Had the 500mb setup also.

Deffo no need for an engineer

So,

Hows it looking.

Pics of modem by any chance. Any model info

belmulletman · 24-08-2020 11:45PM

Looking at the thread, it seems anyone who ordered on Thursday when it launched, it didn't actually process. I ordered at 9.02am on Thursday. Was told the modem would be with me on Friday or Saturday. Nothing back, Twitter DM'd today (tired calling ,but gave up after 50+mins), and then it processed, Modem due tomorrow.

Tempora · 24-08-2020 11:46PM

FaganJr wrote: »

I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself

Had the 500mb setup also.

Deffo no need for an engineer

If we could get pictures of your new mini box (internet/phone) that would be very helpful! Try to take pictures of any label with model numbers/name/etc.

belmulletman · 24-08-2020 11:48PM

Gonzo wrote: »

yep 1000 costs more than 500. The only reason for going for 1000 is double the upload. Most people on 1000 get between 650 and 800 so that extra download won't make any difference over 500. If you can get FTTH you can get all speeds between 150 and 1000.

Where did you see that VM upload on 1gbps is now 100mbps? On their site it's till 50mbps as per the 500mbps download package

ED E · 25-08-2020 12:16AM

belmulletman wrote: »

Where did you see that VM upload on 1gbps is now 100mbps? On their site it's till 50mbps as per the 500mbps download package

Its 50, BK confirmed it in the previous page.

Thor · 25-08-2020 12:23AM

ED E wrote: »

Its 50, BK confirmed it in the previous page.

Still off they printed 100mb first, only to change it to 50mb.

I think I would use the 14day cooling off period to keep the new modem, but return to 500mb if the upload speed is only 50mb

I care more about upload then download at this stage..

ED E · 25-08-2020 12:27AM

Yeah, its a total misstep.

Over about 400Mb there's zero return for extra bw, you just can't use it. Upload though would make a noticeable impact to users. Crap STBs, higher latency, lower upload. They'll need to price cut to compete with 10GPON products.

Tempora · 25-08-2020 12:30AM

ED E wrote: »

Yeah, its a total misstep.

Over about 400Mb there's zero return for extra bw, you just can't use it. Upload though would make a noticeable impact to users. Crap STBs, higher latency, lower upload. They'll need to price cut to compete with 10GPON products.

I'm not sure if SIRO/OpenEir are deliberately avoiding areas with high VM subscribers because of competition or what, I'm in Blackrock/Stillorgan area and still no sign of SIRO/OpenEir any time soon. In the meantime I guess VM will continue to extort us for their crap technology.

lotas · 25-08-2020 09:41AM

bk wrote: »

I think the Hitron is a different modem to the Superhub 4. The Hitron is what they give to business customers AFAIK:

https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/

Unfortunately it looks like the Hitron still has a Puma 6 chipset.!

That is the one i have here in the house from the business class service... Never had any issues with it...

belmulletman · 25-08-2020 09:46AM

I'm due my Modem later today, will share pics / details, but yes, the Hitron is buisness. This is the SuperHub 4 that they are now sending out with the DOCSIS 3.1 stuff to support 1gig

lotas · 25-08-2020 09:49AM

Checked the Hitron website and that is listed as DOCSIS3.0, not 3.1... They do have a couple of 3.1 modems, and the following (https://www.hitrontech.com/product/coda-5519/) which would be closer to what VM would give out... and it has 2.5GbE ports too... Full datasheet here: https://www.hitrontech.com/wp-content/uploads/2020/07/1d9820be667d47ed88fc961d33279e35.pdf

lotas · 25-08-2020 09:54AM

digging though the spec sheet, looks like it has IPv6 support, Wifi 6 and can (theorethicly) do 5Gb/s down and 700Mb/s up on DOCSIS3.1... still, i would prefer this one: https://www.hitrontech.com/wp-content/uploads/2020/04/2c84eb49d21589e98fc2077c4f2ee435.pdf

I know its slower, but having all the wifi stuff, voip stuff, etc, is usless for me... and probably 80% of business customers (maybe more)... they just want a modem...

belmulletman · 25-08-2020 10:00AM

This is the SuperHub 4 - https://www.ispreview.co.uk/index.php/2020/01/virgin-media-uk-to-extend-hub-4-broadband-router-availability.html

Rattlehead_ie · 25-08-2020 11:17AM

So its the Arris TG3492LG which is Puma 7 by all accounts.
I havent hooked it up just yet, so Ill post an update once I get it all sorted and online.

Virgin 1Gb now available.

Comments