PixelTrawler wrote: » Does VM still use dslite? If I upgrade from my current pack (I'm on a very old 120meg line that I never bothered upgrading yet). I've never been on dslite, its a really old account that predates their usage of it) will I end up on dslite by default? I know the boards VM forum is gone but is it still the case if you need an ip4 to bridge and to connect to work VPNs you just contact support and they move you onto one?
Tempora wrote: » We rang today and got an upgrade to the 500Mbps package and the sales guy was happy to include the new DOCSIS 3.1 modem with that. He seemed a little confused by which modem was which and stuff but confirmed that it was a "Hitron DOCSIS 3.1" modem and that it was black and being used for the Gigabit service. They don't appear to be calling it the SuperHub 4 here in Ireland.
Gonzo wrote: » The only reason for going for 1000 is double the upload.
Tempora wrote: » Either way I will be receiving the new modem tomorrow (well it's by Niteline so I guess it'll arrive some time between tomorrow and the heat death of the universe)
Tempora wrote: » There are a number of Hitron modems out there, it's true that yes the residential "business" service uses a Hitron Puma 6 modem however that modem is NOT DOCSIS 3.1 capable so would not be suitable for delivering reliable 1Gbps service, so I highly doubt that is the modem they're using. The sales guys do know the underlying brand of the modems, so I imagine this new 1Gbps DOCSIS 3.1 modem is simply a Hitron rebrand with a Puma 7.
Thor wrote: » Sadly my order was never put through for some reason, even though it was done over the phone. Just off the phone, it's put through now, so hopefully will have new modem soon.
allanroche wrote: » This happened to me too, I spent 4hrs waiting on the chat to get it sorted. Supposedly it was fixed today, but still no confirmation email or message from nightline so who knows!
Thor wrote: » Yeah me neither, he did say I would get confirmation within 48 hours. If memory serves, I normally get the confirmation in the evening on the same day .here's hoping that is the case. Let me know if you get any confirmation.
TobinIT wrote: I'm already on the 500mb Package,
TobinIT wrote: Anyone know why an engineer would need to call out to do the upgrade?
FaganJr wrote: » I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself Had the 500mb setup also. Deffo no need for an engineer
Gonzo wrote: » yep 1000 costs more than 500. The only reason for going for 1000 is double the upload. Most people on 1000 get between 650 and 800 so that extra download won't make any difference over 500. If you can get FTTH you can get all speeds between 150 and 1000.
belmulletman wrote: » Where did you see that VM upload on 1gbps is now 100mbps? On their site it's till 50mbps as per the 500mbps download package
ED E wrote: » Its 50, BK confirmed it in the previous page.
ED E wrote: » Yeah, its a total misstep. Over about 400Mb there's zero return for extra bw, you just can't use it. Upload though would make a noticeable impact to users. Crap STBs, higher latency, lower upload. They'll need to price cut to compete with 10GPON products.
bk wrote: » I think the Hitron is a different modem to the Superhub 4. The Hitron is what they give to business customers AFAIK:https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/ Unfortunately it looks like the Hitron still has a Puma 6 chipset.!
