Garmin ransomware attack

robinph · 23-07-2020 6:30pm #1

All Garmin services, and even their production lines, are currently shut down due to what is believed to be a ransomware attack:

https://www.google.com/amp/s/www.runnersworld.com/uk/news/amp33402834/garmin-connect-is-down/

MY BAD · 23-07-2020 6:44pm

No Kudos today

crisco10 · 23-07-2020 7:13pm

I feel naked. That run I did this morning hasn’t happened yet.

Murph_D · 23-07-2020 7:27pm

crisco10 wrote: »

I feel naked. That run I did this morning hasn’t happened yet.

Manual Strava upload is your friend.

Murph_D · 23-07-2020 7:28pm

robinph wrote: »

All Garmin services, and even their production lines, are currently shut down due to what is believed to be a ransomware attack:

https://www.google.com/amp/s/www.runnersworld.com/uk/news/amp33402834/garmin-connect-is-down/

Nothing in link about ransomware (although I wouldn’t be surprised).

crisco10 · 23-07-2020 7:46pm

Murph_D wrote: »

Manual Strava upload is your friend.

I may just yet be resorting to that... lol

opus · 23-07-2020 8:07pm

Murph_D wrote: »

Nothing in link about ransomware (although I wouldn’t be surprised).

Here you go - Garmin services and production go down after ransomware attack

I recently started a marathon training plan just to get some structure back in my running & did the week's longish run today, does this mean I get zero benefit from it now

MY BAD · 23-07-2020 8:22pm

lulublue22 · 24-07-2020 9:16am

MY BAD wrote: »

Did one of my first ever speed sessions yesterday - I’m getting fierce antsy that I can’t see it on strava yet. ðŸ˜

robinph · 24-07-2020 9:54am

lulublue22 wrote: »

Did one of my first ever speed sessions yesterday - I’m getting fierce antsy that I can’t see it on strava yet. ðŸ˜

Here are more detailed details on uploading to Strava than you could possibly need:

https://www.dcrainmaker.com/2020/07/how-to-upload-your-garmin-workout-during-the-outage.html

Seems to think that Strava does spot duplicate entries as well and delete them.

robinph · 24-07-2020 9:55am

Murph_D wrote: »

Nothing in link about ransomware (although I wouldn’t be surprised).

Yes, spotted that after. Was a bunch of other articles I was seeing mentioning it and some technical sites/ blogs/ reddit/ etc... but I then went and picked the link to the RW page for some reason to link to.

lulublue22 · 24-07-2020 10:53am

robinph wrote: »

Here are more detailed details on uploading to Strava than you could possibly need:

https://www.dcrainmaker.com/2020/07/how-to-upload-your-garmin-workout-during-the-outage.html

Seems to think that Strava does spot duplicate entries as well and delete them.

Thanks for that

Stark · 24-07-2020 11:21am

Glad I didn't go for a run yesterday now.

Glencarraig · 24-07-2020 2:09pm

MY BAD wrote: »

No Kudos today

Great time to be injured, no races and f**k all to go on Garmin or Strava !!!

FarmerBob · 24-07-2020 3:01pm

People who post their runs to social media are going mad

robinph · 24-07-2020 3:10pm

Could really do with it being back up for Sunday as I'm off doing a solo point to point run along some trails I don't know and always prefer to have the tracking on when doing that.

Also means that people know when to order my food for me.

tunney · 24-07-2020 4:38pm

Not going to be back until Monday/Tuesday - at best. The fear is the online backups were targeted as well as the live system. Evil Corp seem to be a very nasty outfit.

rovers_runner · 24-07-2020 5:09pm

tunney wrote: »

Not going to be back until Monday/Tuesday - at best. The fear is the online backups were targeted as well as the live system. Evil Corp seem to be a very nasty outfit.

As long as you have a sub with another service like Strava you are grand. May have to restore all files to garmin connect but Strava etc. will be fine.

Trampas · 24-07-2020 5:53pm

Think of the people worrying about not able to see how well they slept. Probably up all night due to it

Maybe dcm behind it so people will be forced to use their app for the virtual race

crisco10 · 24-07-2020 10:34pm

Imagine if there’d been a boards TT tomorrow! Chaos ted.

Peterx · 24-07-2020 10:37pm

robinph wrote:

Could really do with it being back up for Sunday as I'm off doing a solo point to point run along some trails I don't know and always prefer to have the tracking on when doing that.

WhatsApp has a handy location option. Doesn't track your route but shows your current position

rizzee · 25-07-2020 2:42pm

Plugged my Forerunner 45 in to upload an entry to Strava...getting USB device not recognised and it's after factory resetting the watch by itself. It's only a replacement one I recieved a month ago after the previous one having a battery issue... feck sake.

Trampas · 25-07-2020 5:08pm

Been reported $10 million is price been asked for

average_runner · 25-07-2020 5:38pm

Give garmin a break. This is massive and very damaging to them. For one I am happy they took servers offline.

Runs will sync up later and we are not running to show everyone, we are or should be running for ourselves.

MY BAD · 25-07-2020 5:48pm

average_runner wrote: »

we are or should be running for ourselves.

I don't think pilots who use Garmin for downloading flight paths have that option

robinph · 25-07-2020 6:07pm

MY BAD wrote: »

I don't think pilots who use Garmin for downloading flight paths have that option

I believe all their stuff is back up and running again, or the downloads that they need to keep upto date with were not from Garmin anyway.

Damo 2k9 · 25-07-2020 6:52pm

Seems to be seriously bad from what I have read. Reports that employees personal PC’s that had VPN set up on them for presumably WFH, have been hit by the ransomware as well.

If their back ups are goosed as well, they might be in serious trouble, as the US Government has sanctioned Evil Corp in the past so they’d have to (possibly) break that sanction to pay the ransom.

robinph · 25-07-2020 6:56pm

robinph wrote: »

I believe all their stuff is back up and running again, or the downloads that they need to keep upto date with were not from Garmin anyway.

Well seems to be a bit up and down over the last couple of days, but nothing that will cause planes to fall out of the sky.

https://status.flygarmin.com/

No idea what any of the different services are on that page.

tunney · 25-07-2020 7:34pm

Yup they won't be allowed pay the ransom, so if no air gapped back ups......

https://techcrunch.com/2020/07/25/garmin-outage-ransomware-sources/?guccounter=1

Damo 2k9 · 25-07-2020 8:07pm

They have released an ‘update’ that doesn’t really give an update on anything.

Pouring one out for the Sysadmin’s and security staff in Garmin, I’d say its absolute carnage internally.....

robinph · 25-07-2020 8:47pm

This does suggest that they probably haven't lost any data. Hopefully just a case of having to wait until the backups are restored:

https://www.garmin.com/en-GB/outage/

tunney · 25-07-2020 9:05pm

robinph wrote: »

This does suggest that they probably haven't lost any data. Hopefully just a case of having to wait until the backups are restored:

https://www.garmin.com/en-GB/outage/

FREQUENTLY ASKED QUESTIONS
Was any Garmin Connect customer data lost during the outage?

Although Garmin Connect is not accessible during the outage, activity and health and wellness data collected from Garmin devices during the outage is stored on the device and will appear in Garmin Connect once the user syncs their device.

They don't actually answer the question.
They talk about data on device, not data on servers.

Dipsomaniac · 25-07-2020 9:43pm

They do say the following though.

Was my data impacted as a result of the outage?
Garmin has no indication that this outage has affected your data, including activity, payment or other personal information.

I hope this means your activity data as in your runs etc and not tracking of how you interact with the site etc.

robinph · 25-07-2020 9:48pm

Dipsomaniac wrote: »

They do say the following though.
I hope this means your activity data as in your runs etc and not tracking of how you interact with the site etc.

Could be that we lose a couple of days from last week that didn't make it as far as a clean backup copy. But then just drag it back from Strava and you'll never know it was gone.

MY BAD · 25-07-2020 10:11pm

robinph wrote: »

Could be that we lose a couple of days from last week that didn't make it as far as a clean backup copy. But then just drag it back from Strava and you'll never know it was gone.

If lost your recent uploaded runs from Garmin and they are already uploaded on Strava I think you could use tapiriik.com to put them back onto Garmin

TFBubendorfer · 26-07-2020 1:33pm

MY BAD wrote: »

If lost your recent uploaded runs from Garmin and they are already uploaded on Strava I think you could use tapiriik.com to put them back onto Garmin

My Garmin 245 still has all the runs I did since I started using it 2 months ago stored on the watch, so none of that will be necessary. It will simply automatically re-upload anything that's not on their system already once they come back online.

Trampas · 26-07-2020 8:03pm

Just realised I do up my speed sessions on app and send to phone. As like to have my range in it also might be 4 of x and 4 of y. I guess I’ll have to reuse the ones I’ve on watch already

robinph · 26-07-2020 8:09pm

Claims that some parts of the system that we might be interested in are starting to reappear online intermittently. Not had anything myself but some claims of the ConnectIQ platform being available and others have seen runs sync as well.

Trampas · 27-07-2020 6:31am

robinph wrote: »

Claims that some parts of the system that we might be interested in are starting to reappear online intermittently. Not had anything myself but some claims of the ConnectIQ platform being available and others have seen runs sync as well.

Mine has just synced and activities are available on app

robinph · 27-07-2020 9:37am

I've had a couple of activities upload so far, but it's still working on another couple that haven't gone through yet. Some of the charts are now loading as well.

Getting there ...slowly.

lulublue22 · 27-07-2020 9:41am

My app is opening ( didn’t yesterday) but has not updated. Still getting the server maintenance blurb.

pansophelia · 27-07-2020 10:07am

lulublue22 wrote: »

My app is opening ( didn’t yesterday) but has not updated. Still getting the server maintenance blurb.

I’m getting the blurb too but it updated despite that.

Lazare · 27-07-2020 11:43am

I'm getting that too within the app but everything has uploaded.

MY BAD · 27-07-2020 12:06pm

All my runs have been automatically uploaded and synced with Strava

Van.Bosch · 27-07-2020 1:17pm

MY BAD wrote: »

All my runs have been automatically uploaded and synced with Strava

Same here, some gaps in steps for a few days.

Anyone done a run today to see if that syncs perfectly?

crisco10 · 27-07-2020 1:42pm

Did a manual sync and it seems to have worked. Activities appearing, but app still has warning up.

lulublue22 · 27-07-2020 2:15pm

Just back from a run still not syncing. 235 can be a bit glitchy anyhow.
ETA -uploaded now it was the watch being finicky.

token56 · 27-07-2020 5:02pm

Van.Bosch wrote: »

Same here, some gaps in steps for a few days.

Anyone done a run today to see if that syncs perfectly?

I did a workout this morning and it synced as normal to my phone and Strava when I got back. Didn't have to do anything manual.

Swashbuckler · 27-07-2020 5:18pm

All my runs since last week have synced including today's .

robinph · 27-07-2020 6:45pm

Think all my stuff is now synced. Missing some Connect IQ data fields charts from the most recent run, but that could be due to something else not working properly and I didn't notice.

Don't have any data for HR, steps or sleep for the last few days and guess that's all gone.

opus · 27-07-2020 10:03pm

I've a few runs to do for a training plan this week so would be handy if the workout sync comes back soon so that I can switch off my brain & let the watch keep me on pace. Not the end of the world if it doesn't of course.

Garmin ransomware attack

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