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GoMo FAQs

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Comments

  • #1982
    kippy
    Registered Users, Registered Users 2 Posts: 19,819 ✭✭✭✭kippy


    Ten Pin wrote: »
    That's probably a customer service issue, business customers on other networks would be expecting to get any issues resolved in a timely manner. Gomo customers are pretty much on their own if any problem arises.

    Probably related to billing and customer service as you say.
    That said there have been a good few on this thread with issues who have gotten them sorted with customer service.


  • #1983
    august12
    Registered Users, Registered Users 2 Posts: 1,274 ✭✭✭august12


    Can anyone help me here, the first screenshot is a Gomo sim in a TP link router and the current speeds, the second screenshot is a Gomo sim in a mobile, I cannot work out what the issue is with the mobile sim, everything was working fine up to about a month ago then 4g connection was dropping, I've removed the sim, switched phone off and on, deleted the APN settings, I'm not sure what the problem is but if it was a mast issue, would I be correct in thinking both sims would have the same issue, or could the sims be picking up a signal from different masts, any advice please??


  • #1984
    stockshares
    Registered Users, Registered Users 2 Posts: 2,772 ✭✭✭stockshares


    august12 wrote: »
    Can anyone help me here, the first screenshot is a Gomo sim in a TP link router and the current speeds, the second screenshot is a Gomo sim in a mobile, I cannot work out what the issue is with the mobile sim, everything was working fine up to about a month ago then 4g connection was dropping, I've removed the sim, switched phone off and on, deleted the APN settings, I'm not sure what the problem is but if it was a mast issue, would I be correct in thinking both sims would have the same issue, or could the sims be picking up a signal from different masts, any advice please??

    Have you tried the Sim that is in the Router in the Phone?
    If it works in the phone it would mean the original phone SIM is damaged.

    Otherwise make sure your Mobile Network settings is set to Automatically select Network so that it picks up a 4g signal and not 3g.

    Remember to re enter your Apn also.


  • #1985
    august12
    Registered Users, Registered Users 2 Posts: 1,274 ✭✭✭august12


    stockshares wrote: »
    Have you tried the Sim that is in the Router in the Phone?
    If it works in the phone it would mean the original phone SIM is damaged.

    Otherwise make sure your Mobile Network settings is set to Automaticalkybselect Network so that it picks up a 4g signal and not 3g.
    I haven't tried that, will do, thanks, and I have network set to automatic.


  • #1986
    stockshares
    Registered Users, Registered Users 2 Posts: 2,772 ✭✭✭stockshares


    august12 wrote: »
    I haven't tried that, will do, thanks, and I have network set to automatic.

    I'm not the most knowledgeable so hopefully some of the Mods will help you if you can't get it sorted.

    Make sure your Apn is correct also.


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  • #1987
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,329 Mod ✭✭✭✭Sheep Shagger


    Can anyone view their bill when they login via the website - does nothing when I click on it.

    Signed up with them 22/6 and got my first bill 5/7 which was debited today, trying to see what the billing period covers as was not expecting the first bill so soon.


  • #1988
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Sheep Shagger wrote: »
    Can anyone view their bill when they login via the website - does nothing when I click on it.

    Signed up with them 22/6 and got my first bill 5/7 which was debited today, trying to see what the billing period covers as was not expecting the first bill so soon.

    They open fine for me. Try a different browser.


  • #1989
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,329 Mod ✭✭✭✭Sheep Shagger


    DopeTech wrote: »
    They open fine for me. Try a different browser.

    Thanks that worked.

    Final q, 1890 calls are supposed to be the price of a local call in all bundles regardless of network. For Gomo I think that means free - can anyone confirm?


  • #1990
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Sheep Shagger wrote: »
    Thanks that worked.

    Final q, 1890 calls are supposed to be the price of a local call in all bundles regardless of network. For Gomo I think that means free - can anyone confirm?
    *National calls include calls to Irish Mobiles and Landlines, 0818, 076, 1850 and
    1890 numbers and calls to Northern Ireland landlines using the 048 prefix (in
    place of 004428)

    https://gomo.ie/wp-content/uploads/mobile_pt12.2-3.pdf

    Jim


  • #1991
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,329 Mod ✭✭✭✭Sheep Shagger


    westyIrl wrote: »
    https://gomo.ie/wp-content/uploads/mobile_pt12.2-3.pdf

    Jim

    Thanks, saw that but that's for out of bundle charges.

    I tbought gomo was unlimited calls?


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  • #1992
    Jabari Shy Window
    Posts: 13,104 ✭✭✭✭ Jabari Shy Window


    What is the process for transferring a number over to GoMo from a bill pay phone (am with Three at the moment). Should I ring Three to cancel the contract or does it get cancelled anyway in transferring the number over? I'm way beyond the 24 months or whatever and bill has always been paid so owe them nothing.


  • #1993
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,329 Mod ✭✭✭✭Sheep Shagger


    Scarlet Early Victor wrote: »
    What is the process for transferring a number over to GoMo from a bill pay phone (am with Three at the moment). Should I ring Three to cancel the contract or does it get cancelled anyway in transferring the number over? I'm way beyond the 24 months or whatever and bill has always been paid so owe them nothing.

    As you are out of contract you can just tell Gomo to port your number via the website and they'll kill the contract with your existing network.

    Make sure you get any unlocking codes before you leave your old network if applicable.


  • #1994
    Jabari Shy Window
    Posts: 13,104 ✭✭✭✭ Jabari Shy Window


    Sheep Shagger wrote: »
    As you are out of contract you can just tell Gomo to port your number via the website and they'll kill the contract with your existing network.

    Make sure you get any unlocking codes before you leave your old network if applicable.

    Grand thanks makes life easier. Have asked for the unlock code so will wait until today arrives and then start the transfer. Thanks.


  • #1995
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Sheep Shagger wrote: »
    Thanks, saw that but that's for out of bundle charges.

    I tbought gomo was unlimited calls?

    Sorry I didn't read through it fully. :o. These charges are if you exceeded your FUP which is impossible with the exception of data. Either way, 1890 numbers are included on all plans since last December courtesy of Comreg.
    Geo-Linking Condition: from 1 December 2019, a call to an 1850, 1890, 0818 or 076 NGN will cost no more than the cost of calling a landline number. This means that if landline calls are included in your “bundle of call minutes” then NGN calls will also be “in bundle”. No separate charge will apply for any NGN call (unless you have used up your bundle of call minutes).

    https://www.comreg.ie/comreg-introduces-measures-to-address-consumer-confusion-and-high-costs-of-using-non-geographic-numbers

    The 048 is the only thing missing but I'm quite sure that falls into the irish landline category also.

    Jim


  • #1996
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,329 Mod ✭✭✭✭Sheep Shagger


    westyIrl wrote: »
    Sorry I didn't read through it fully. :o. These charges are if you exceeded your FUP which is impossible with the exception of data. Either way, 1890 numbers are included on all plans since last December courtesy of Comreg.



    https://www.comreg.ie/comreg-introduces-measures-to-address-consumer-confusion-and-high-costs-of-using-non-geographic-numbers

    The 048 is the only thing missing but I'm quite sure that falls into the irish landline category also.

    Jim

    Cheers, as I thought. Just wanted to make sure I was reading it correctly.


  • #1997
    EGriff
    Registered Users, Registered Users 2 Posts: 1,906 ✭✭✭EGriff


    Is there an outage? I am in north Cork and have no service since yesterday, the 3 people I know on GoMo have no service either.


  • #1998
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,622 Mod ✭✭✭✭New Home


    Check on downdetector.ie, look for Eir. I'm ok, but I'm nowhere near Cork.


  • #1999
    august12
    Registered Users, Registered Users 2 Posts: 1,274 ✭✭✭august12


    EGriff wrote: »
    Is there an outage? I am in north Cork and have no service since yesterday, the 3 people I know on GoMo have no service either.
    Ive had rubbish service for last month, have been on to chat service a few times and their magic solution to problem, try a different phone for 24 hours even though I have perfect service in other areas, so it's a site specific issue, my last chat agent disconnected our chat, I'm not impressed, tried using the email contact yesterday and that failed, I have now used the messenger service and will await a response to that,


  • #2000
    EGriff
    Registered Users, Registered Users 2 Posts: 1,906 ✭✭✭EGriff


    It just came back, that is the first problem I have had with them since launch week so I’m pretty happy overall. I do keep hearing customer service is non existent though.


  • #2001
    august12
    Registered Users, Registered Users 2 Posts: 1,274 ✭✭✭august12


    EGriff wrote: »
    It just came back, that is the first problem I have had with them since launch week so I’m pretty happy overall. I do keep hearing customer service is non existent though.
    Have just had a response through messenger which is the best option if trying to contact them and at least one has a message trail, they don't know what's wrong though which now means I will have to look elsewhere for mobile service.


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  • #2002
    OffalyMedic
    Registered Users, Registered Users 2 Posts: 1,491 ✭✭✭OffalyMedic


    Not sure if GoMo related or phone related but I have a OnePlus5 that upgraded to Android 10 during the week and now I've stopped receiving texts like activation numbers (banking online etc), updates from likes of ParcelMotel. Any ideas on if I need to change settings or what the problem is?


  • #2003
    PopTarts
    Registered Users, Registered Users 2 Posts: 2,273 ✭✭✭PopTarts


    I’m having trouble with them too. A lot of calls aren’t coming through and seem to be going straight to voicemail. I’m also not getting any notification that a voicemail has been left? Any reason for this?


  • #2004
    Benicetomonty
    Registered Users, Registered Users 2 Posts: 1,684 ✭✭✭Benicetomonty


    Signed up this day last week having left eir and havent had mobile data since. Webchat reps perfectly nice but they clearly have no idea what the problem is. Looking like will be a very short relationship.


  • #2005
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Benicetomonty wrote: »
    Signed up this day last week having left eir and havent had mobile data since. Webchat reps perfectly nice but they clearly have no idea what the problem is. Looking like will be a very short relationship.

    Have you checked the APNs are set and correct?

    https://www.boards.ie/vbulletin/showpost.php?p=113963443&postcount=1936

    Have you data roaming enabled?

    Have you a spare phone you could try the SIM in to rule out the phone settings being at fault?


  • #2006
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 97,710 Mod ✭✭✭✭Capt'n Midnight


    DopeTech wrote: »
    It's been pretty much issue free for me since October when I signed up. You get 80GB data, and unlimited any Irish network calls and sms for €12.99. It just takes it from your debit card once a month. Very easy to set up and port over to.
    You get a warning text at about 64GB.

    And ig you go over 80GB you don't get charged more or cut off.

    Instead your connection gets throttled back to 200Kb/s so you could still get up to 2GB a day until the next billing period. No worries about being gouged on "out of plan data" charges or having to buy top ups.

    If you need 160GB get you a dual SIM phone and set up a second SIM.
    After that all you need to do is swipe down and tap Mobile Data 2. Or ask other members of your household to setup a WiFi hotspot for a while.


    It won't suit everyone and having decent mobile phone signal is essential .


  • #2007
    Benicetomonty
    Registered Users, Registered Users 2 Posts: 1,684 ✭✭✭Benicetomonty


    DopeTech wrote: »
    Have you checked the APNs are set and correct?

    https://www.boards.ie/vbulletin/showpost.php?p=113963443&postcount=1936

    Have you data roaming enabled?

    Have you a spare phone you could try the SIM in to rule out the phone settings being at fault?

    Data enabled. No other phone, and dont think I should have to inconvenience/harrass relatives looking for one. APNs Im struggling with. Have a galaxy android and have went in to settings to try and enter those settings. Ive saved the first set but still no data. If anybody wants to talk me through an even more foolproof process re the APN id be very grateful.


  • #2008
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,935 ✭✭✭Ten Pin


    Settings>Mobile Data>Access Point Names

    Then touch '+' to add a new APN

    Enter a Name: Gomo (shouldn't matter what this is once it's not blank

    Enter APN
    Either...
    data.myeirmobile.ie
    Or...
    data.mymeteor.ie
    ...if one doesn't work try the other.

    Check that MCC is 272
    Check that MNC is 03 (zero three not O three)

    Save


    If still no data, toggle airplane mode.
    If still no data, restart phone.


    Are calls and text working?


  • #2009
    Jabari Shy Window
    Posts: 13,104 ✭✭✭✭ Jabari Shy Window


    Signed up to this last week, number transferred over without any hassle. I know EU roaming is included but is post Brexit UK also included?


  • #2010
    Benicetomonty
    Registered Users, Registered Users 2 Posts: 1,684 ✭✭✭Benicetomonty


    Ten Pin wrote: »
    Settings>Mobile Data>Access Point Names

    Then touch '+' to add a new APN

    Enter a Name: Gomo (shouldn't matter what this is once it's not blank

    Enter APN
    Either...
    data.myeirmobile.ie
    Or...
    data.mymeteor.ie
    ...if one doesn't work try the other.

    Check that MCC is 272
    Check that MNC is 03 (zero three not O three)

    Save


    If still no data, toggle airplane mode.
    If still no data, restart phone.


    Are calls and text working?

    Calls and texts seem to be grand. Tried all of the above and still no joy with data unfortunately. Thanks for suggestions though, if theres anything I might be doing wrong or any other ideas, Im all ears!


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  • #2011
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,329 Mod ✭✭✭✭Sheep Shagger


    Scarlet Early Victor wrote: »
    Signed up to this last week, number transferred over without any hassle. I know EU roaming is included but is post Brexit UK also included?

    Post Brexit hasn't been confirmed for any network yet I don't think?


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