GoMo FAQs

Bikerman2019 · 03-07-2020 02:44PM

MarkR wrote: »

I'd wait to receive the sim before porting. As for customer service, I've heard it's bad, but I've never had to use it. Once you have your phone set up, it should be fairly solid.

Think ryanair for customer service. When you get the sim, it will be live, already working. Then go to the site and move your number across. There is a chat option which appears on the webpage but it does not appear to be there all the time.

I had starting issues with one of my sims, but now it is fixed, its fine. At 9.99 each, I cannot complain.

stockshares · 03-07-2020 06:16PM

Bikerman2019 wrote: »

Think ryanair for customer service. When you get the sim, it will be live, already working. Then go to the site and move your number across. There is a chat option which appears on the webpage but it does not appear to be there all the time.

I had starting issues with one of my sims, but now it is fixed, its fine. At 9.99 each, I cannot complain.

Thanks, I ordered one earlier so hopefully it will arrive in a couple of days. Can you only contact customer service by online chat?

westyIrl · 03-07-2020 06:36PM

stockshares wrote: »

Thanks, I ordered one earlier so hopefully it will arrive in a couple of days. Can you only contact customer service by online chat?

Yes. Some people get results on twitter/facebook also.

Jim

New Home · 04-07-2020 09:14AM

I dealt with their customer service a few times and I found them excellent, much better than Vodafone. I know I was probably lucky, but I really couldn't fault them.

stockshares · 04-07-2020 09:22AM

New Home wrote: »

I dealt with their customer service a few times and I found them excellent, much better than Vodafone. I know I was probably lucky, but I really couldn't fault them.

That's good to hear. I never really considered customer service before when choosing Utility companies but I learned to appreciate good customer service when I had a major problem with a previous bill (not from a phone company).

pg17 · 04-07-2020 12:15PM

stockshares wrote: »

I'm also concerned about their customer service. How good or bad is it?

Thanks

I contacted customer service two times on Chat and the service was spot on each time.

paddy19 · 04-07-2020 12:30PM

pg17 wrote: »

I contacted customer service two times on Chat and the service was spot on each time.

Use chat twice. Excellent.
Can't understand why people want to get on the phone, chat gives you a time stamped record of what was discussed and agreed.

On the phone you end up waiting and no record.

New Home · 04-07-2020 01:47PM

Because the chat function with Vodafone is the pits, they cut you off mid conversation with no warning and no answer. I haven't found this to be the case with GoMo, though.

stockshares · 04-07-2020 07:51PM

paddy19 wrote: »

Use chat twice. Excellent.
Can't understand why people want to get on the phone, chat gives you a time stamped record of what was discussed and agreed.

On the phone you end up waiting and no record.

Chat can be the better option but it depends on the company. Threes's chat is dreadful. You have to fill out a form before commencing which is tedious and unnecessary.

New Home wrote: »

Because the chat function with Vodafone is the pits, they cut you off mid conversation with no warning and no answer. I haven't found this to be the case with GoMo, though.

Vodafone have one good contact option and that is to request a callback. This is always on time and does away with having to wait on a rep. The callback option is buried in the menu though but once you find it its great. The reps from that section know their stuff and have a great manner.

New Home · 04-07-2020 10:36PM

stockshares wrote: »

Chat can be the better option but it depends on the company. Threes's chat is dreadful. You have to fill out a form before commencing which is tedious and unnecessary.

Vodafone have one good contact option and that is to request a callback. This is always on time and does away with having to wait on a rep. The callback option is buried in the menu though but once you find it its great. The reps from that section know their stuff and have a great manner.

Vodafone's best kept secret, it would seem. Good to know.

_Godot_ · 05-07-2020 07:06PM

I still can't get verification on gomo, and now can't get into my paypal account because it requires me to receive a text to reset my passport (no option to reset it by email alone or to be called with the reset code).

KOR101 · 05-07-2020 07:59PM

I had a voice message left for me but I didn't get notified about it until a week later. Has anyone else experienced a delay like this?

Sheep Shagger · 05-07-2020 08:28PM

KOR101 wrote: »

I had a voice message left for me but I didn't get notified about it until a week later. Has anyone else experienced a delay like this?

I don't seem to be getting any notifications for missed calls or voice messages. It looks like my phone settings attached are correct.

I switched to gomo last week and also received a security update (have a Samsung note 9), not sure if it is my phone or a gomo problem.

Anyone else?

DopeTech · 05-07-2020 08:33PM

Sheep Shagger wrote: »

I don't seem to be getting any notifications for missed calls or voice messages. It looks like my phone settings attached are correct.

I switched to gomo last week and also received a security update (have a Samsung note 9), not sure if it is my phone or a gomo problem.

Anyone else?

That's nothing to do with gomo

New Home · 05-07-2020 08:44PM

I had something similar happening with my phone, I only found out today that the message app had its own settings - if your phone is anything like mine, you have to open one of the text messages you've received, click on the three dots beside the sender's name, then on details and from there into notifications. Mine was set to "don't wake phone/don't ring/don't vibrate/don't show pop up notification", despite the general phone settings having been set up as "show notifications".

06-07-2020 06:01AM

My contract ran out last month, I had never heard of GoMo until yesterday, there isn't some too-good-to-be-true thing going on here is there? 13 quid for unlimited usage?

kn · 06-07-2020 06:56AM

Scarlet Early Victor wrote: »

My contract ran out last month, I had never heard of GoMo until yesterday, there isn't some too-good-to-be-true thing going on here is there? 13 quid for unlimited usage?

No. No catches. It does what it says on the tin and those of us who got in early got it for a tenner a month!

06-07-2020 07:07AM

kn wrote: »

No. No catches. It does what it says on the tin and those of us who got in early got it for a tenner a month!

I'll be signing up so. The savings every month will more than offset the cost of buying a new phone every couple of years.

orm0nd · 06-07-2020 09:09AM

Scarlet Early Victor wrote: »

I'll be signing up so. The savings every month will more than offset the cost of buying a new phone every couple of years.

Depending on your requirements.check out 48.ie as well

august12 · 06-07-2020 09:51AM

Scarlet Early Victor wrote: »

My contract ran out last month, I had never heard of GoMo until yesterday, there isn't some too-good-to-be-true thing going on here is there? 13 quid for unlimited usage?

It's capped at 80gb per month.

The Mighty Quinn · 06-07-2020 10:14AM

Can anybody be of any help...

I signed up to GoMo, got my SIM card. All set to transfer over today. I was with Vodafone.
I think I saw somewhere on the GoMo literature that when the current network cuts off, I know i'm transferred over, change the SIM then.

So I changed over the sim, put in the PIN. Now I'm being asked for a SIM network unlock NCK.
I cannot make or take any calls. I thought this was something GoMo took care of, but obviously not.

I was 2 years on contract with Vodafone, which expired this month.

Gooser14 · 06-07-2020 10:21AM

The Mighty Quinn wrote:

So I changed over the sim, put in the PIN. Now I'm being asked for a SIM network unlock NCK. I cannot make or take any calls. I thought this was something GoMo took care of, but obviously not.

Your phone is locked to the Vodafone network. You should have got the unlock code from Vodafone before porting your number. Contact Vodafone.

The Mighty Quinn · 06-07-2020 10:22AM

Gooser14 wrote: »

Your phone is locked to the Vodafone network. You should have got the unlock code from Vodafone before porting your number. Contact Vodafone.

Ahhh bollocks. How long does this take do you know. I've no phone basically now:(

Ten Pin · 06-07-2020 10:58AM

How long does this take do you know. I've no phone basically now:(

It could take anything from a few hours to a week...there's a possibility they might not supply it as you're not a Vodafone customer any more but try it anyway.

The other option is to look for an unlock code on eBay...the cost depends on the handset model.

The Mighty Quinn · 06-07-2020 01:02PM

Ten Pin wrote: »

It could take anything from a few hours to a week...there's a possibility they might not supply it as you're not a Vodafone customer any more but try it anyway.

The other option is to look for an unlock code on eBay...the cost depends on the handset model.

Found a site that offered it for 12 euro. So tried that, says i'll have code within 24 hours.

The ebay ones I can find are for 40 eur. Hopefully I don't need to buy a second one and this works.

DopeTech · 06-07-2020 01:49PM

The Mighty Quinn wrote: »

Found a site that offered it for 12 euro. So tried that, says i'll have code within 24 hours.

The ebay ones I can find are for 40 eur. Hopefully I don't need to buy a second one and this works.

What phone is it?

The Mighty Quinn · 06-07-2020 01:50PM

Huawei P20

Quackster · 06-07-2020 05:12PM

The Mighty Quinn wrote: »

Huawei P20

Unlock codes for Huawei handsets locked to Irish networks tend to be pretty expensive, €30- €50 range, so I wouldn't be getting my hopes up about getting one for €12. Hope you prove be wrong though!

The Mighty Quinn · 06-07-2020 05:24PM

Quackster wrote: »

Unlock codes for Huawei handsets locked to Irish networks tend to be pretty expensive, €30- €50 range, so I wouldn't be getting my hopes up about getting one for €12. Hope you prove be wrong though!

Ahh crap. If something seems too good to be true and all that.
If it works, I'll share the site I got the code from... when... if... I get it.

august12 · 06-07-2020 05:44PM

The Mighty Quinn wrote: »

Ahh crap. If something seems too good to be true and all that.
If it works, I'll share the site I got the code from... when... if... I get it.

I wonder is this 12 euro to confirm you can get a code but possibly another 30 to give you the code, do please update us.

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