GoMo FAQs

bradlente · 23-06-2020 09:04PM

august12 wrote: »

Are you sure the dongle is unlocked, which means it can work with any network sim, If it's locked to a specific network, then disabling the sim pin won't work, go into settings on your mobile and disable the sim pin which basically means, turning off this feature where your mobile will not request the pin number every time you use the phone, then try it in the dongle, if it doesn't work, then possibly locked to a specific network and the only way to verify this, is to find someone with that network sim.

I was told it was unlocked but it's a Meteor dongle anyway. I don't get a message about the dongle being locked at all, just the sim request from Windows, and after that it just says no connection while showing a few bars on screen. The 'broadband to go' software isn't working atall either, thinking it's either incompatible with Windows 10 or 64bit or both.

westyIrl · 23-06-2020 09:41PM

bradlente wrote: »

I was told it was unlocked but it's a Meteor dongle anyway. I don't get a message about the dongle being locked at all, just the sim request from Windows, and after that it just says no connection while showing a few bars on screen. The 'broadband to go' software isn't working atall either, thinking it's either incompatible with Windows 10 or 64bit or both.

What APN are you using on the dongle?

august12 · 23-06-2020 10:01PM

bradlente wrote: »

I was told it was unlocked but it's a Meteor dongle anyway. I don't get a message about the dongle being locked at all, just the sim request from Windows, and after that it just says no connection while showing a few bars on screen. The 'broadband to go' software isn't working atall either, thinking it's either incompatible with Windows 10 or 64bit or both.

Can you access the dongle, turn on wifi on your mobile and type 192.168.1.1, this is usually the ip address for a modem, you should be able to check if it's automatically selected the Gomo network, can't remember at present what that is by the way.

DopeTech · 24-06-2020 03:14AM

bradlente wrote: »

This isn't the case btw, bought a meteor/unlocked dongle for this purpose and it doesn't work. Probably because gomo is a phone Sim, not a broadband Sim, so it won't work in broadband dongles.

The Huawei e180 is a 3g dongle so your speeds won't be great.

Did you try the W10 driver from here?

https://huawei-drivers.ru/huawei-e180-driver-windows-download.html

New Home · 24-06-2020 04:38PM

Anyone else gone down to H+ instead of 4g today? I haven't gone over the limit, btw.

jgbyr · 24-06-2020 04:43PM

New Home wrote: »

Anyone else gone down to H+ instead of 4g today? I haven't gone over the limit, btw).0

Yea, we're having a similar issue, North Co. Cork area. Connection has been slower than usual for the past week actually.

New Home · 24-06-2020 05:09PM

I've been lucky, it's been only today for me. Hopefully it'll go back to normal soon.

cherryghost · 24-06-2020 06:47PM

Aquos76 wrote: »

Who specifically? I’ve had some from PTSB, 3DPtsb and instagram in the last few days.

Yes, PTSB, and MyGov

jgbyr · 24-06-2020 07:39PM

cherryghost wrote: »

Yes, PTSB, and MyGov

I got some today from MyGov & AIB

kn · 25-06-2020 07:18AM

Aquos76 wrote: »

I assume that he meant its the wrong answer for him is all, not that we were wrong, that was the way I interpreted his reply anyway, he was hoping these calls were included is all.

But who expects international calls to be included in a national all calls, texts and 80GB package?

bradlente · 25-06-2020 01:21PM

westyIrl wrote: »

What APN are you using on the dongle?

I don't know or know how to check.

august12 wrote: »

Can you access the dongle, turn on wifi on your mobile and type 192.168.1.1, this is usually the ip address for a modem, you should be able to check if it's automatically selected the Gomo network, can't remember at present what that is by the way.

Besides plugging it into my laptop, putting the sim in, and inputting the unlock code, there's nothing else I can do with it to get more info currently. I did all that and tried the ip address from my mobile with wifi on but just get 'site can not be reached'.

DopeTech wrote: »

The Huawei e180 is a 3g dongle so your speeds won't be great.

Did you try the W10 driver from here?

https://huawei-drivers.ru/huawei-e180-driver-windows-download.html

I don't mind low speeds, any speed would be something. It's a Huawei e173 but I'll have a look around that site anyways, thanks.

edit-theres no space on the dongle, so not sure how to install a driver on it or what folder to put it in

DopeTech · 25-06-2020 02:06PM

bradlente wrote: »

I don't know or know how to check.

Besides plugging it into my laptop, putting the sim in, and inputting the unlock code, there's nothing else I can do with it to get more info currently. I did all that and tried the ip address from my mobile with wifi on but just get 'site can not be reached'.

I don't mind low speeds, any speed would be something. It's a Huawei e173 but I'll have a look around that site anyways, thanks.

edit-theres no space on the dongle, so not sure how to install a driver on it or what folder to put it in

Try the drivers from here.
https://huawei-drivers.ru/huawei-e173-driver-windows-download.html

The driver gets install on the laptop, not on the dongle itself.

Ten Pin · 25-06-2020 02:34PM

Besides plugging it into my laptop, putting the sim in, and inputting the unlock code, there's nothing else I can do with it to get more info currently. I did all that and tried the ip address from my mobile with wifi on but just get 'site can not be reached'.

Accessing 192.168.1.1 needs to be via a browser on the laptop that the dongle is plugged into...AFAIK the E180 does not have wireless chip so it will only give connection via USB

august12 · 25-06-2020 02:56PM

Ten Pin wrote: »

Accessing 192.168.1.1 needs to be via a browser on the laptop that the dongle is plugged into...AFAIK the E180 does not have wireless chip so it will only give connection via USB

I have learned something new today.

bradlente · 25-06-2020 03:35PM

DopeTech wrote: »

Try the drivers from here.
https://huawei-drivers.ru/huawei-e173-driver-windows-download.html

The driver gets install on the laptop, not on the dongle itself.

Thanks, installed this then got a prompt to enter an APN and its working now, very slow but working nonetheless.

200motels · 29-06-2020 11:37PM

Can I ask how do you turn on notifications for voicemail with gomo.

antimatterx · 30-06-2020 07:40PM

Does anyone know what I can do here.

My cousin signed my Granny up to gomo with an email that no one has access to. No one had access to the password eitheir. My Granny has the Sim, but needs to activate the account through email before she can continue using it?

Any suggestions?

JTMan · 30-06-2020 08:14PM

antimatterx wrote: »

Does anyone know what I can do here.

My cousin signed my Granny up to gomo with an email that no one has access to. No one had access to the password eitheir. My Granny has the Sim, but needs to activate the account through email before she can continue using it?

Any suggestions?

Contact support.

antimatterx · 01-07-2020 12:02PM

Would anyone happen to have a customer service number. They only allow you to access contact us if you're signed in, and my grandmother doesn't know her login details so I can't obtain a number.

I have to update her payment method, but I have a feeling it won't be easy to resolve.

august12 · 01-07-2020 12:32PM

antimatterx wrote: »

Would anyone happen to have a customer service number. They only allow you to access contact us if you're signed in, and my grandmother doesn't know her login details so I can't obtain a number.

I have to update her payment method, but I have a feeling it won't be easy to resolve.

Is it a Gmail account, can you go to the email providers website and request forgotten password, is it linked to her mobile number.

antimatterx · 01-07-2020 12:42PM

august12 wrote: »

Is it a Gmail account, can you go to the email providers website and request forgotten password, is it linked to her mobile number.

It's her daughters email, which apparently she doesn't have access to. Its such a mess.

KildareP · 01-07-2020 12:45PM

antimatterx wrote: »

It's her daughters email, which apparently she doesn't have access to. Its such a mess.

They do not have phone support.

Go here:
https://gomo.ie/help-support/
and the chat option should pop up along the right.

(Or at least it did for me just now and I wasn't logged in nor did it ask me to log in)

antimatterx · 01-07-2020 12:50PM

KildareP wrote: »

They do not have phone support.

Go here:
https://gomo.ie/help-support/
and the chat option should pop up along the right.

(Or at least it did for me just now and I wasn't logged in nor did it ask me to log in)

Awesome. Thank you.

antimatterx · 01-07-2020 01:35PM

Does it take a while to receive gomo emails to gmail?

DopeTech · 01-07-2020 04:59PM

antimatterx wrote: »

Does it take a while to receive gomo emails to gmail?

No delay with mine

antimatterx · 01-07-2020 05:29PM

Got access to the account. Thanks for the help everyone.

stockshares · 03-07-2020 11:19AM

Hi, I'm thinking of moving to Gomo from Three.

Do I need to Port my number when ordering the Sim or can I port after the Sim arrives.

Im concerned that if I port when ordering I could get stuck in limbo if there is a delay in porting.

I'm also concerned about their customer service. How good or bad is it?

Thanks

MarkR · 03-07-2020 11:43AM

I'd wait to receive the sim before porting. As for customer service, I've heard it's bad, but I've never had to use it. Once you have your phone set up, it should be fairly solid.

kippy · 03-07-2020 12:01PM

stockshares wrote: »

Hi, I'm thinking of moving to Gomo from Three.

Do I need to Port my number when ordering the Sim or can I port after the Sim arrives.

Im concerned that if I port when ordering I could get stuck in limbo if there is a delay in porting.

I'm also concerned about their customer service. How good or bad is it?

Thanks

Wait till you get the SIM..then verify that the SIM you got matches the SIM details in your GoMo account.
Make sure the GoMo sim works in your phone before porting.
Make sure you arrange a port for a weekday morning if possible.
That's about all you can do to ensure a smooth port.

stockshares · 03-07-2020 12:14PM

MarkR wrote: »

I'd wait to receive the sim before porting. As for customer service, I've heard it's bad, but I've never had to use it. Once you have your phone set up, it should be fairly solid.

kippy wrote: »

Wait till you get the SIM..then verify that the SIM you got matches the SIM details in your GoMo account.
Make sure the GoMo sim works in your phone before porting.
Make sure you arrange a port for a weekday morning if possible.
That's about all you can do to ensure a smooth port.

Thanks lads

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