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“The Book People” Clearance sale plus extra 35% off code

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    #302
    Hococop
    Registered Users Posts: 5,737 ✭✭✭Hococop


    For a while I was happy a few that ordered after me got them as atleast they were being delivered, now I'm getting annoyed people who ordered after me are getting theirs haha


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    #303
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    and have arrived - colleagues are jealous :) €45 for two boxes full of books.


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    #304
    Uncle Pierre
    Registered Users Posts: 1,475 ✭✭✭Uncle Pierre


    Just found this thread and have some renewed hope now myself too. Placed an order on 8th of March and no sign of it yet, but if other people's experiences are anything to go by, will hopefully hear something soon.


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    #305
    kaji
    Registered Users Posts: 646 ✭✭✭kaji


    Yay, I can finally say I got a shipment email too! It went into my junk folder. It says out for delivery today, I wonder if they'll just drop it outside the door?


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    #306
    griffdaddy
    Registered Users Posts: 3,412 ✭✭✭griffdaddy


    Anyone here with the initials JM waiting for a Book People delivery from parcel motel? They got sent to mine by accident. I'll contact Parcel Motel but thought it might be quicker here.


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    #307
    jfk247
    Registered Users Posts: 101 ✭✭jfk247


    got 3 out of my 15 books delivered at lunch...invoice docket said despatch 2 of 2, so others definitely on their way.


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    #308
    Uncle Pierre
    Registered Users Posts: 1,475 ✭✭✭Uncle Pierre


    CYHSN wrote: »
    Just recieved my shipment email today :cool: Placed on 8 March, order no: 252857**, only 1 book missing.

    Well, if order numbers have any relevance, mine is 252859** (order placed on the same day - March 8). Hopefully they'll get it to it soon....


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    #309
    Jofspring
    Registered Users Posts: 4,012 ✭✭✭Jofspring


    Uncle Pierre wrote: »
    Well, if order numbers have any relevance, mine is 252859** (order placed on the same day - March 8). Hopefully they'll get it to it soon....

    Order numbers don't seem to be relevant. I ordered on March 3rd and nothing yet and people that ordered after have already received there's. I'd say it's just grab an order sheet from a pile and go from there.


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    #310
    jfk247
    Registered Users Posts: 101 ✭✭jfk247


    my order number from the 6th March, 2 days before your was 252743**...so some 10k orders in between and only got a fifth of my order today.

    cling onto whatever you can but they are getting through them bit by bit. as other post, it may be grab one, pack one, ship one, onto the next.


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    #311
    Uncle Pierre
    Registered Users Posts: 1,475 ✭✭✭Uncle Pierre


    Ah sure, at least it's a sign they should get to it sometime. I'd started to give up hope. Mailed them about two weeks ago and no reply yet, but can see now they must be being inundated with mail and phone queries anyway.

    Only thing is, ours includes about €50 worth of books for a six-year-old who loves reading but who's already been through just about everything we have in the house for him, so the sooner these things come, the better.....


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    #312
    Caranica
    Registered Users Posts: 10,050 ✭✭✭✭Caranica


    Hococop wrote: »
    For a while I was happy a few that ordered after me got them as atleast they were being delivered, now I'm getting annoyed people who ordered after me are getting theirs haha

    I agree. It's not really fair if stuff I ordered will be out of stock by the time they get to mine because someone who ordered a week later got it. Still no sign of an email. Sent them one during the week but not expecting a reply anytime soon


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    #313
    Jofspring
    Registered Users Posts: 4,012 ✭✭✭Jofspring


    Caranica wrote: »
    I agree. It's not really fair if stuff I ordered will be out of stock by the time they get to mine because someone who ordered a week later got it. Still no sign of an email. Sent them one during the week but not expecting a reply anytime soon

    That's my only worry too. Just hoping it all comes.


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    #314
    [Deleted User]
    Posts: 18,749 ✭✭✭✭ [Deleted User]


    bubblypop wrote: »
    Email today, order dispatched.
    Ordered on 4th March.
    Delighted, all books included

    Delivered today. Great value. Only sorry I didn't get more!
    Thanks OP


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    #315
    ofthelord
    Registered Users Posts: 407 ✭✭ofthelord


    I ordered the 4th March and still no sign of my order - order number 252569**. No email from them yet notifying of delivery.


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    #316
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    Caranica wrote: »
    I agree. It's not really fair if stuff I ordered will be out of stock by the time they get to mine because someone who ordered a week later got it. Still no sign of an email. Sent them one during the week but not expecting a reply anytime soon

    Any decent online store will have a stock control system that will be 95%+ accurate. Even if you check on orders above, its only the odd item that is out of stock.


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    #317
    LizT
    Registered Users Posts: 29,089 ✭✭✭✭LizT


    Got my order today, I placed my order on March 2nd and delivered through parcel motel. Delighted because I’d forgotten what I ordered so it was a nice treat.


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    #318
    Blablacat
    Registered Users Posts: 8 ✭Blablacat


    I ordered from them on 3rd March and still haven't received anything. Did email but got no response. As a matter of interest, what can I actually do about it if my stuff doesn't arrive?


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    #319
    Cakerbaker
    Registered Users Posts: 850 ✭✭✭Cakerbaker


    Blablacat wrote: »
    I ordered from them on 3rd March and still haven't received anything. Did email but got no response. As a matter of interest, what can I actually do about it if my stuff doesn't arrive?

    If they don’t send anything / don’t refund you if the items are out of stock then you could start a chargeback through your credit card.


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    #320
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Cakerbaker wrote: »
    If they don’t send anything / don’t refund you if the items are out of stock then you could start a chargeback through your credit card.

    Or they could make a one minute phone call. Details are in the order confirmation email.

    Amazing how people don't think of the simplest answer


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    #321
    Cakerbaker
    Registered Users Posts: 850 ✭✭✭Cakerbaker


    Darc19 wrote: »
    Or they could make a one minute phone call. Details are in the order confirmation email.

    Amazing how people don't think of the simplest answer

    If you read the thread you’d see that many people have called the number and have been told the staff in the phone don’t have access to what’s going on in the warehouse. People have emailed and haven’t received replies either.


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    #322
    Cape Clear
    Registered Users Posts: 2,611 ✭✭✭Cape Clear


    Darc19 wrote: »
    Or they could make a one minute phone call. Details are in the order confirmation email.

    Amazing how people don't think of the simplest answer

    But least likely to happen.


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    #323
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Cakerbaker wrote: »
    If you read the thread you’d see that many people have called the number and have been told the staff in the phone don’t have access to what’s going on in the warehouse. People have emailed and haven’t received replies either.

    And if you read those posts you'll find that the phone was answered quickly and they got assurance that their order was in the system and that they were getting through the backlog as quickly as possible.

    I don't know how speaking to a warehouse person could add anything. If anything, speaking to someone that has access to the online system and can give you an assurance that the order will be processed is way better.

    BTW, I'm still waiting for my order. Am I concerned? No, not in the slightest.

    On this thread about 60% have received their books, seems to be a 98% fulfillment rate and refunds received in a timely way for the odd book that was out of stock.

    The one and only issue is the delay.


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    #324
    Cakerbaker
    Registered Users Posts: 850 ✭✭✭Cakerbaker


    Darc19 wrote: »
    And if you read those posts you'll find that the phone was answered quickly and they got assurance that their order was in the system and that they were getting through the backlog as quickly as possible.

    I don't know how speaking to a warehouse person could add anything. If anything, speaking to someone that has access to the online system and can give you an assurance that the order will be processed is way better.

    I was simply pointing out that if they don’t get their order, don’t get a refund (which they probably will seeing as people are getting refunds for items now out of stock), they still have avenues available to them to get their money back.


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    #325
    Uncle Pierre
    Registered Users Posts: 1,475 ✭✭✭Uncle Pierre


    Darc19 wrote: »
    I don't know how speaking to a warehouse person could add anything.

    I do. Seems that the person on the phone can just say "it's being processed" but can't give any indication of when it might be sent. A person in the warehouse might be able to give some idea of how far down the list that particular order is.


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    #326
    Darc19
    Registered Users Posts: 3,817 ✭✭✭Darc19


    Uncle Pierre wrote: »
    I do. Seems that the person on the phone can just say "it's being processed" but can't give any indication of when it might be sent. A person in the warehouse might be able to give some idea of how far down the list that particular order is.

    This is not a small mom and pop store. They were getting 5,000+ orders a day. The warehouse is simply a packing warehouse in North Wales. All admin is done from Surrey.

    And due to coronavirus, the admin staff are working from home, so they don't have the access to the information that they normally would have.

    People need to simply understand the restrictions companies have in the current situation.


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    #327
    Cakerbaker
    Registered Users Posts: 850 ✭✭✭Cakerbaker


    Darc19 wrote: »
    This is not a small mom and pop store. They were getting 5,000+ orders a day. The warehouse is simply a packing warehouse in North Wales. All admin is done from Surrey.

    And due to coronavirus, the admin staff are working from home, so they don't have the access to the information that they normally would have.

    People need to simply understand the restrictions companies have in the current situation.

    People understand it’s not a mom and pop store. However, it is a business that went bust and is now being run by administrators. The website does state delays of up to 7 weeks can be expected but my order took 9 weeks to dispatch. Orders seem to be setting sent out in no particular order.

    So while people can be understanding of the difficult situation they are in, it’s also understandable that people may be frustrated at the longer than expected delays (perhaps they could update the 7 week delay as stated on their website to a more realistic 9/10 week delay which seems to be what a lot of people here are experiencing) and it’s also understandable that people may be worried about the money they’ve paid and wondering how they can get it back if their order can’t be fulfilled.


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    #328
    dball
    Registered Users Posts: 1,850 ✭✭✭dball


    Result for label number: PM000324XXX
    Result PM0000XX70
    StatusDate/TimeFranchise location
    Your parcel is on the way! Our courier loaded it onto their van.

    16/05/2020

    08:02:27

    getting excited now


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    #329
    pullandbang
    Hosted Moderators Posts: 4,948 ✭✭✭pullandbang


    pullandbang wrote: »
    What was the email address they sent from?
    I've emailed 'contact_centre@thebookpeople.co.uk' twice to no avail.

    I asked this question a few days ago but no one responded.

    Anyone care to share the email address that they're getting replies from?


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    #330
    DrFunkatron
    Registered Users Posts: 51 ✭✭DrFunkatron


    pullandbang wrote: »
    I asked this question a few days ago but no one responded.

    Anyone care to share the email address that they're getting replies from?

    I got one reply from tbpsales@thebookpeople.co.uk weeks after emailing them


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    #331
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    When I rang them the week before last it was answered very quickly and the girl that took the query gave my assurance that my order was being processed and that the expect all orders to be dispatched. She did apologise that she could not be more specific as she was working from home and did not have access to the warehouse system. My order arrived yesterday.
    I had my order number and account reference ready and the phone number was the one on the order confirmation. It was the account reference that she went by.


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