Number26/N26 Mastercard/Account now for Irish Residents

Elysium1 · 06-03-2020 01:42PM

Elysium1 wrote: »

Has anyone noticed their salary getting paid in later?

7.30, 8.30, 10.30 weird.

Does anyone know anything about N26’s customer data privacy standards? Do they sell it? Revolut do.

I’m looking at Bunq, they seem to have good privacy standards but are 8 quid per month.

On lunch now and no pay. My job says they paid and gave info., payslip etc. I’m following-up with N26. That’s really done it. I’ve never had to chase up a bank for my money in my life. Im also supposed to be stocking up for remaining at home because of the Coronavirus. F this for a game of marbles.

nellyJ · 06-03-2020 04:28PM

Same here. Never got paid today

Xenji · 06-03-2020 08:34PM

Elysium1 wrote: »

On lunch now and no pay. My job says they paid and gave info., payslip etc. I’m following-up with N26. That’s really done it. I’ve never had to chase up a bank for my money in my life. Im also supposed to be stocking up for remaining at home because of the Coronavirus. F this for a game of marbles.

Payslips for most employees are generated days before payment and it makes no difference if the employer says they have paid, it's up to the bank they use to divvy up the money to others accounts, N26 is the last stop in the chain and the delay more than likely happened further up the chain.

Elysium1 · 07-03-2020 11:29AM

I'm not quite as fluent in the whole chain so that wouldn't be quite so that wouldn't be as clear-cut to me, but in any case, I had suspicions as seen from earlier posts I put on here, in my last contract where I got paid weekly, the pay was coming in later and later.

Yesterday just nothing. More than likely N26. So I asked them and they asked for lots of payment details. By 3pm I hadn't hear back from the accounts of my last job (just switched) so I called them, and they said plainly and patiently, that all was good and paid on their side, and only people with this bank were reporting not being paid. At just after 4pm beep beep I got my pay and tax rebate which was also due.

If they were honest about it, I would have said one bad day in a few months isn't too bad, I'll wait it out. But getting fobbed off... and told about timelines for SEPA ...

I've 2 new other digital bank cards in the post as we speak.

Hope this helps others who might be wondering.

user1842 · 08-03-2020 10:56AM

Elysium1 wrote: »

I'm not quite as fluent in the whole chain so that wouldn't be quite so that wouldn't be as clear-cut to me, but in any case, I had suspicions as seen from earlier posts I put on here, in my last contract where I got paid weekly, the pay was coming in later and later.

Yesterday just nothing. More than likely N26. So I asked them and they asked for lots of payment details. By 3pm I hadn't hear back from the accounts of my last job (just switched) so I called them, and they said plainly and patiently, that all was good and paid on their side, and only people with this bank were reporting not being paid. At just after 4pm beep beep I got my pay and tax rebate which was also due.

If they were honest about it, I would have said one bad day in a few months isn't too bad, I'll wait it out. But getting fobbed off... and told about timelines for SEPA ...

I've 2 new other digital bank cards in the post as we speak.

Hope this helps others who might be wondering.

This is more than likely the Irish sending banks issue. N26 are connected to EBA Clearing's STEP2 payment clearing infrastructure that operates numerous clearing cycles (times during the day when they send bulk payments from bank to bank). N26 are mandated by law that once they receive the payment file from STEP2 they have to credit it to their customers accounts.

More than likely in this case the Irish bank delayed sending the file to STEP2. So rather than blaming N26 I would ask what bank your company is dealing with and why this bank is delaying sending certain payment files to the STEP2.

inel · 08-03-2020 02:17PM

On a different note, with the latest app update (android 3.41.1), you can now add money with debit card or Google Pay (similar to Revolut).

This feature is in Beta currently and you are allowed to only try it once, as they mention. Hopefully they will make it fully available soon? This is a nice to have addition.

Spocker · 08-03-2020 07:56PM

inel wrote: »

On a different note, with the latest app update (android 3.41.1), you can now add money with debit card or Google Pay (similar to Revolut).

This feature is in Beta currently and you are allowed to only try it once, as they mention. Hopefully they will make it fully available soon? This is a nice to have addition.

Just tried it there, min is €20, max is €150

Elysium1 · 09-03-2020 08:02PM

user1842 wrote: »

This is more than likely the Irish sending banks issue. N26 are connected to EBA Clearing's STEP2 payment clearing infrastructure that operates numerous clearing cycles (times during the day when they send bulk payments from bank to bank). N26 are mandated by law that once they receive the payment file from STEP2 they have to credit it to their customers accounts.

More than likely in this case the Irish bank delayed sending the file to STEP2. So rather than blaming N26 I would ask what bank your company is dealing with and why this bank is delaying sending certain payment files to the STEP2.

I've had bank accounts 3 with Irish major banks, 2 in the UK, 3 in Canada and I've never seen anything like it. There are various facts suggesting bad customer service and you've commented on none of them. I don't know why you're defending them.

Do you own shares?

I post here to share and learn experiences as a consumer. My experience of N26 of the last 2 months has been getting progressively worse. I hope this helps any other users interested in what it's like to use them.

I'll unsub now as I'm migrating away from them.

user1842 · 10-03-2020 09:14AM

Elysium1 wrote: »

I've had bank accounts 3 with Irish major banks, 2 in the UK, 3 in Canada and I've never seen anything like it. There are various facts suggesting bad customer service and you've commented on none of them. I don't know why you're defending them. Do you own shares?

I post here to share and learn experiences as a consumer. My experience of N26 of the last 2 months has been getting progressively worse. I hope this helps any other users interested in what it's like to use them.

I'll unsub now as I'm migrating away from them.

Im not defending them, im explaining how the euro area payment system works. If as you say this was a N26 problem then they would have breached the law (PSD2 is the EU directive). Please thus make a official complaint to the the supervisor of N26 and they can investigate: https://www.bafin.de/EN/Homepage/homepage_node.html

Syncpolice · 19-03-2020 10:47AM

Will driver licence do for ID?

Thanks

bennyx_o · 19-03-2020 11:59AM

Syncpolice wrote: »

Will driver licence do for ID?

Thanks

Nope, must be passport IIRC

Gumbo · 20-03-2020 02:02PM

N26 update of terms

At N26, transparency and simplicity is at the core of everything we do, and we believe that you should never be caught by surprise when it comes to your money.

That’s why we’re getting in touch—to update you on how our fees and services are changing on May 24, 2020. We’ve made changes to better reflect the costs of certain features so they remain clear and simple, and are only applicable to the customers who use them. These updates improve our products, while also encouraging an increasingly digital mindset. For more information, check out our blog post(new tab).

You won’t notice much of a difference, but here’s a brief summary:

Metal customers will now benefit from 8 free ATM withdrawals per month.

N26 You customers will continue to enjoy 5 free ATM withdrawals per month.

Customers with a standard N26 account, and who don’t use it as their primary account, will have 3 free ATM withdrawals per month.Those who use this account as their primary account will continue to have 5 free withdrawals, and can always access our CASH26 network of 14,550 European retailers.

To be more environmentally-conscious, we’ve revised our card replacement fees to encourage customers to only order them when needed. Replacing an N26 Standard, N26 Business, N26 You or N26 Business You card will now cost €10, or €30 with express delivery. Metal card replacement remains unchanged.

What does this mean for you?

If N26 is your primary account, you can still enjoy 5 free ATM withdrawals per month. As a reminder, this means that you get your salary paid directly into your N26 account, or you receive at least one payment of €1,000 or more for at least 2 consecutive months.

Want even more flexibility? Check out one of our premium plans for more ATM withdrawals, travel insurance, hand-picked partner offers, and many other exciting benefits.

You can review the full breakdown of our revised services and fees in the attachment below.

If you’re happy with these new terms, that’s great—you don’t have to do anything or take any further action.

However, if you don’t want to accept them, we’ll sadly be unable to still offer you an N26 account. Please let us know if you decide to reject the new changes via email before 24.05.2020 at terms@n26.com. We’ll then have to cancel your account—at no cost to you, of course. Bear in mind that your right to do this at any time without a notice period still remains the same.

If you have any further questions, feel free to reach out to Customer Support via chat in the N26 app, or the web app.

Kind regards,

Your N26 Team

Fireball81 · 20-03-2020 03:01PM

Might use an ATM 1 or 2 times a month so wont affect me.

Currently don't have my salary mandated to the N26 account but probably put more than a grand in most months anyway.

In a wider topic its hard to see how N26 and Revolute will be able to offer 100% free banking for ever - they have to be able to monetise it somehow, time will tell.

BillyBird · 23-03-2020 10:01AM

Gumbo wrote: »

To be more environmentally-conscious, we’ve revised our card replacement fees to encourage customers to only order them when needed. Replacing an N26 Standard, N26 Business, N26 You or N26 Business You card will now cost €10, or €30 with express delivery. Metal card replacement remains unchanged.

The price changes don't really impact me much given my usage pattern but this bit boils my pıss.

If you're going to raise the price of cards just do it.

Your customers are not so thick that they think debit cards are in any material way having an impact on the environment. Nobody thinks that the Great Pacific Garbage Patch is filled with debit cards ordered by eager N26 customers.

BillyBird · 23-03-2020 10:07AM

Fireball81 wrote: »

In a wider topic its hard to see how N26 and Revolute will be able to offer 100% free banking for ever - they have to be able to monetise it somehow, time will tell.

They make a % of every purchase you make - that's how they monetise it. (+ the various premium consumer/business offerings)
The question is whether they can make enough going that route.

Stuff like ATM withdraws is where it's pure cost to them, that's why they limit so much.

Bob24 · 23-03-2020 10:14AM

BillyBird wrote: »

They make a % of every purchase you make - that's how they monetise it. (+ the various premium consumer/business offerings)
The question is whether they can make enough going that route.

Stuff like ATM withdraws is where it's pure cost to them, that's why they limit so much.

I’d say they are also heavily monetising the data they have on spending patterns (possibly not at an individual level although it is possible and I haven’t carefully read the T&Cs, but certainly at an aggregate level).

Wheety · 23-03-2020 10:40AM

If I lost my card, I think I'd just close my account. €30 for a replacment is mad.

caviardreams · 23-03-2020 11:04AM

Wheety wrote: »

If I lost my card, I think I'd just close my account. €30 for a replacment is mad.

It's €10 for normal delivery - and you can still use it online without a physical card even if you never replace the card.

1huge1 · 23-03-2020 11:15AM

caviardreams wrote: »

It's €10 for normal delivery - and you can still use it online without a physical card even if you never replace the card.

Exactly, €30 is for express delivery, €10 is as much as would possibly spend on a replacement card, especially since I only pay using Google Pay these days anyway, the card just sits in my wallet as a backup.

Wheety · 23-03-2020 11:38AM

Ah, I missed that was express delivery.

Still, I've never paid for a replacment card before. But with no fees, I probably save more than €10 a year anyway.

Quackster · 23-03-2020 12:05PM

1huge1 wrote: »

Exactly, €30 is for express delivery, €10 is as much as would possibly spend on a replacement card, especially since I only pay using Google Pay these days anyway, the card just sits in my wallet as a backup.

Likewise, and I've my Curve card in my wallet so my N26 card is buried in the bottom of a drawer.

cookie1977 · 23-03-2020 01:25PM

BillyBird wrote: »

The price changes don't really impact me much given my usage pattern but this bit boils my pıss.

If you're going to raise the price of cards just do it.

Your customers are not so thick that they think debit cards are in any material way having an impact on the environment. Nobody thinks that the Great Pacific Garbage Patch is filled with debit cards ordered by eager N26 customers.

I'm not so sure it doesn't have a substantial environmental impact. I would say many people lose their card or, they end up being damaged or, due to fraud have enough concerns that they probably get a new card once a year to replace an old one. Think about all the customers with bank accound and a debit/credit card. think about those with more than one account of these types. Those cards add up.

The sooner these cards are gone the better!

BillyBird · 23-03-2020 02:08PM

cookie1977 wrote: »

I'm not so sure it doesn't have a substantial environmental impact. I would say many people lose their card or, they end up being damaged or, due to fraud have enough concerns that they probably get a new card once a year to replace an old one. Think about all the customers with bank accound and a debit/credit card. think about those with more than one account of these types. Those cards add up.

Even if I bought those numbers (I don't) it'd still be nothing in comparison to stuff like: milk jugs, non recyclable coffee cups, takeaway drink lids, water bottles, etc.

For example 7.7 billion plastic bottles are used in the UK each year. N26 has 3.5 million customers globally.

The environmental angle is nonsense to cover up a price increase. And it's not even that crazy a price increase.

cookie1977 · 23-03-2020 02:12PM

BillyBird wrote: »

Even if I bought those numbers (I don't) it'd still be nothing in compassion to stuff like: milk jugs, non recyclable coffee cups, takeaway drink lids, water bottles, etc.

For example 7.7 billion plastic bottles are used in the UK each year. N26 has 3.5 million customers globally.

The environmental angle is nonsense to cover up a price increase. And it's not even that crazy a price increase.

Every little helps as they say.

OU812 · 25-03-2020 11:44PM

Haven't read the whole thread so forgive me if this has been answered before.

After nearly €500 in banking fees last year between AIB & UB, I'm about to order N26 You for myself.

I have a number of accounts between the two banks, Utilities, Mortgage, Holiday fund etc... The transfers between them is what's costing me the most money.

If I open up a You account, I get 10 "Spaces". Do these virtual accounts have a BIC & IBAN so I can move my direct debits/standing orders to them?

So say for example, my main account is UB. I transfer an amount weekly to my AIB mortgage holding account. This costs me to send the month & to receive it (every damn week). Can I have a You account, transfer my funds to my "Mortgage Space" & then PTSB comes once a month to take it from there?

This would cut my bank charges down to about a quarter of what they currently are.

TheChizler · 26-03-2020 12:12AM

OU812 wrote: »

After nearly €500 in banking fees last year between AIB & UB, I'm about to order N26 You for myself.

Yikes, you'd actually save money by getting a loan for the €3000 balance to qualify for free banking with UB over keeping that up.

Also why not transfer once a month instead of 4 times and pay a quarter of the fees?

Now to not be one of those people who only suggests alternatives to what you're asking and actually answer the question... With N26 you only get one account number and IBAN. You can however schedule recurring transfers from savings spaces to your main space in time for direct debits and things. You get 5 spaces with the free account, no need to spend €120 a year to get the 10 spaces. I have my own finances divided up into about 10 categories but just one account for the outgoings and a spreadsheet to keep track of the breakdown. Only pay €24 in banking fees for the year, and tbh could get that down to nothing if I was bothered.

OU812 · 26-03-2020 01:28AM

TheChizler wrote: »

Also why not transfer once a month instead of 4 times and pay a quarter of the fees?

Get paid weekly, easier to manage. Used to be grand until the charges came in, now seeing the first annual statement, its out of hand.

OK, if the spaces don't have a separate IBAN, than it's not as useful to me for regular DD/SO.

Thanks

random_88 · 26-03-2020 09:28AM

OU812 wrote: »

Get paid weekly, easier to manage. Used to be grand until the charges came in, now seeing the first annual statement, its out of hand.

OK, if the spaces don't have a separate IBAN, than it's not as useful to me for regular DD/SO.

Thanks

You should have a look at bunq instead. It more closely offers what you’re looking for with multiple BIC/IBANs for separate accounts.

advertsfox · 26-03-2020 11:52AM

Option available now to use Google Pay (BETA) to top up your N26 account. You only get to use it once at the moment.

Accessible via N26 > Actions > Add Money > Google Pay

Didn't work from my TSB as the drop down for Verified by Visa wouldn't expand out but my TransferWise card did work.

OU812 · 26-03-2020 12:03PM

random_88 wrote: »

You should have a look at bunq instead. It more closely offers what you’re looking for with multiple BIC/IBANs for separate accounts.

Are they covered by a banking guarantee like Irish banks or N26?

Number26/N26 Mastercard/Account now for Irish Residents

Comments