Eir rural FTTH thread III

limnam · 18-02-2020 04:19PM

stuchyg wrote: »

Got a call from KN yesterday stating that their engineer and tech can fix the problem. 113 euro over the 12 month of my contract. They stated that the survey lists three blockages so I purposefully pointed out that it needs a new duct and she said they can fix it. Has anyone had kn out for work that would require digging up a section of paving

they pretty much won't leave until the cable is in. 113e sounds fairly reasonable.

Without knowing your exact situation. They have a mole which can go underground to lay new ducting so they may not need to dig up anything

babi-hrse · 18-02-2020 11:30PM

Usually blockages are dogleg at base of etu. They will cut into the ground with a consaw there if they cannot get round it. Stick a cat and Genny (a large toner and probe) connect to copper line and go for a walk around the grounds waving it around to trace exact path of ducting if they find it takes a sharp bend they will dig there. Usually they want to intercept blockage in the grass rather than cutting into finished surfaces.

lfc200 · 20-02-2020 08:16PM

lfc200 wrote: »

Anyone any experience on how long after openeir complete ground works that the providers system updates to show fibre as being available?

Back story: In new estate, my street was the only one not connected for broadband, eircode was however showing as available for fibre.
Placed order, open eir out to install no dp in place. This happened 3 times, eventually got escalated up and given a target completion date of Feb 28th. Work was done last week, KN engineer came to our door and all the neighbours to let us know it was completed.
Been trying provider since, all they are saying is nothing has been updated on their end to show any improvement on target completion date..

So my neighbours on both sides of my house got installed today with different providers. I'm in a semi d and the house connected to mine went with same provider as myself and got connected. KN engineer says I'm definitely on the same dp as my neighbour and is at a loss why my order wont go through. Don't understand the complexities of this myself but I am at a bit of a loss.

cnocbui · 20-02-2020 08:56PM

lfc200 wrote: »

So my neighbours on both sides of my house got installed today with different providers. I'm in a semi d and the house connected to mine went with same provider as myself and got connected. KN engineer says I'm definitely on the same dp as my neighbour and is at a loss why my order wont go through. Don't understand the complexities of this myself but I am at a bit of a loss.

Connections are linked to Eircodes. If you have the same Eircode as your neighbour, then that could be the problem as it's only one connection per Eircode, as far as I have been able to guess from this thread

Marlow · 20-02-2020 09:14PM

cnocbui wrote: »

Connections are linked to Eircodes. If you have the same Eircode as your neighbour, then that could be the problem as it's only one connection per Eircode, as far as I have been able to guess from this thread

Incorrect. There is absolutely no problem to order more than one connection to the same Eircode.

It's only an issue, when all ports are full.

/M

jeepster_ie · 20-02-2020 09:45PM

Im ordering FTTH soon and looking for some advice on the install.

The existing phone line is coming the gable of the bungalow nearest the pole. Where I want the ONT installed is in the room at the further away gable, like 15 metres further away. I was hoping the installer would connect the cable there and drill a hole into the attic. I would push the cable into an existing hole in the ceiling. Assuming thats all ok, the power sockets are directly below where the line would coming in - the line would be coming the same wall as where the power sockets are. So if I just push the cable directly into the ceiling hole, it will be going pretty close to 90 degrees.

My understanding is you cant have the cable going at 90 degrees so would they just put slack on the cable in the attic or is this likely to be a problem?

Thanks.

lfc200 · 20-02-2020 09:49PM

Marlow wrote: »

Incorrect. There is absolutely no problem to order more than one connection to the same Eircode.

It's only an issue, when all ports are full.

/M

Different eircode for the connected house anyway.
Just rang provider again, they've said they've emailed openeir for update so will see what next few days bring me.

alec76 · 21-02-2020 08:25AM

jeepster_ie wrote: »

Im ordering FTTH soon and looking for some advice on the install.

The existing phone line is coming the gable of the bungalow nearest the pole. Where I want the ONT installed is in the room at the further away gable, like 15 metres further away.

He’ll probably just pin the cable along the outside wall and bring it around the house to the point you need it and drill the wall there .

jrochie · 22-02-2020 07:00PM

Hi guys,

Hopefully not asking a question that has been covered here before. Fibre was rolled out to our earlier last year but unfortunately didn't come as far as my house, about 450m short, so we are now showing amber on the map and down as being covered by the NBP.

My question basically is there any other options available to us? If it was possible to roll out more cable, another 700 metres or so would cover about another 7-10 houses that would bite any providers hand off for a decent connection. We are maxing out at 4Mbit ADSL lines right now that are completely unreliably.

Can we approach OpenEir / KN / anyone about extending the fibre to us? Could we offer to pay for the additional work & materials ourselves?

We are facing down the barrel of probably another few years without a decent connection otherwise and it feels like the ADSL connections are deteriorating weekly at this point. I understand there is more to it than just rolling out more fibre cabling but we are desperate!

For reference, last hour with fibre connection is at V93 X5K2 and we would be located all around V93 E2N2

limnam · 22-02-2020 07:09PM

jrochie wrote: »

Hi guys,

Hopefully not asking a question that has been covered here before. Fibre was rolled out to our earlier last year but unfortunately didn't come as far as my house, about 450m short, so we are now showing amber on the map and down as being covered by the NBP.

My question basically is there any other options available to us? If it was possible to roll out more cable, another 700 metres or so would cover about another 7-10 houses that would bite any providers hand off for a decent connection. We are maxing out at 4Mbit ADSL lines right now that are completely unreliably.

Can we approach OpenEir / KN / anyone about extending the fibre to us? Could we offer to pay for the additional work & materials ourselves?

We are facing down the barrel of probably another few years without a decent connection otherwise and it feels like the ADSL connections are deteriorating weekly at this point. I understand there is more to it than just rolling out more fibre cabling but we are desperate!

For reference, last hour with fibre connection is at V93 X5K2 and we would be located all around V93 E2N2

Would you have a chat with the closest neighbour and look at sharing a link?

ED E · 22-02-2020 07:15PM

jrochie wrote: »

Hi guys,

Hopefully not asking a question that has been covered here before. Fibre was rolled out to our earlier last year but unfortunately didn't come as far as my house, about 450m short, so we are now showing amber on the map and down as being covered by the NBP.

My question basically is there any other options available to us? If it was possible to roll out more cable, another 700 metres or so would cover about another 7-10 houses that would bite any providers hand off for a decent connection. We are maxing out at 4Mbit ADSL lines right now that are completely unreliably.

Can we approach OpenEir / KN / anyone about extending the fibre to us? Could we offer to pay for the additional work & materials ourselves?

We are facing down the barrel of probably another few years without a decent connection otherwise and it feels like the ADSL connections are deteriorating weekly at this point. I understand there is more to it than just rolling out more fibre cabling but we are desperate!

For reference, last hour with fibre connection is at V93 X5K2 and we would be located all around V93 E2N2

To put it briefly, no. You can't contact anyone or arrange anything. The rollout is the rollout.

If your fixed line is that bad look at LTE options on all three MNOs (Eir, VF, 3). You may need a pole to get good line of sight.

Meteor/Eir have fvck all.

Three

Vodafone

Sorry about the terrain on one. All are only marking LTE equipped sites (4G). You'd need to do your own testing to see what congestion is like on all of them. Eir/Meteor would be the last Id try.

cnocbui · 22-02-2020 08:10PM

jrochie wrote: »

Hi guys,

Hopefully not asking a question that has been covered here before. Fibre was rolled out to our earlier last year but unfortunately didn't come as far as my house, about 450m short, so we are now showing amber on the map and down as being covered by the NBP.

My question basically is there any other options available to us? If it was possible to roll out more cable, another 700 metres or so would cover about another 7-10 houses that would bite any providers hand off for a decent connection. We are maxing out at 4Mbit ADSL lines right now that are completely unreliably.

Can we approach OpenEir / KN / anyone about extending the fibre to us? Could we offer to pay for the additional work & materials ourselves?

We are facing down the barrel of probably another few years without a decent connection otherwise and it feels like the ADSL connections are deteriorating weekly at this point. I understand there is more to it than just rolling out more fibre cabling but we are desperate!

For reference, last hour with fibre connection is at V93 X5K2 and we would be located all around V93 E2N2

If you have line of sight to a relative's house or someone you are on good terms with, who is in the FTTH zone, you could perhaps come to an arrangement with them where they get a connection and you tap into it using a dedicated microwave link to their house.

jrochie · 22-02-2020 09:46PM

ED E wrote: »

If your fixed line is that bad look at LTE options on all three MNOs (Eir, VF, 3). You may need a pole to get good line of sight.

LTE not an option either for most of us because of area. 5g with Imagine has bee rolled out in the area but also not looking like it will be an option, one house possible with a 20ft pole may be able to pick up.

Microwave might possibly be an option, although irony with where its been rolled out in the area is the last two houses connected are holiday homes and don't really know who is there anymore! Rural Ireland isn't what it used to be

Out of curiosity, was it ever released how the commercial viability of area's were decided? I'm sure there is technical aspects I'm overlooking when I give out about them stopping so close to my house!

cnocbui · 22-02-2020 10:41PM

jrochie wrote: »

LTE not an option either for most of us because of area. 5g with Imagine has bee rolled out in the area but also not looking like it will be an option, one house possible with a 20ft pole may be able to pick up.

Microwave might possibly be an option, although irony with where its been rolled out in the area is the last two houses connected are holiday homes and don't really know who is there anymore! Rural Ireland isn't what it used to be

Out of curiosity, was it ever released how the commercial viability of area's were decided? I'm sure there is technical aspects I'm overlooking when I give out about them stopping so close to my house!

I think it would have been all done to a formula to determine least cost to reach the target number of households. I doubt there is a technical aspect to it other than the 10 Km limit I seem to recall someone mentioning.

stuchyg · 24-02-2020 09:49AM

Had my install last Thurs and all went well. Max download speed I seem to be receiving though is 50mb and up to 30 upload.

I realise speeds advertised as 150 download would be up to and including but should I be seeing more than 50.

limnam · 24-02-2020 10:05AM

How are you doing the test?

What do you get hardwired directly into the router and what's the NIC in use?

Robxxx7 · 24-02-2020 10:18AM

jrochie wrote: »

LTE not an option either for most of us because of area. 5g with Imagine has bee rolled out in the area but also not looking like it will be an option, one house possible with a 20ft pole may be able to pick up.

Microwave might possibly be an option, although irony with where its been rolled out in the area is the last two houses connected are holiday homes and don't really know who is there anymore! Rural Ireland isn't what it used to be

Out of curiosity, was it ever released how the commercial viability of area's were decided? I'm sure there is technical aspects I'm overlooking when I give out about them stopping so close to my house!

I live near you and thought you're particular area was covered .. obviously not .

I know mobile operators are not much of an option where you are and Imagine are the same (due to the topology of the area) -- have you tried Ivertec BB ? They might be an option as their Mast site is in a different location than that of Imagine i believe

stuchyg · 24-02-2020 01:39PM

limnam wrote: »

How are you doing the test?

What do you get hardwired directly into the router and what's the NIC in use?

Speedtest app on phone, IL try hardwired later, suppose it would be a truer reflection of speed

cnocbui · 24-02-2020 03:24PM

stuchyg wrote: »

Speedtest app on phone, IL try hardwired later, suppose it would be a truer reflection of speed

If you are on WiFi, you could be being limited by the router bandwidth as in you might be connected via a 2.4Ghz frequency AP. If you can, select a 5Ghz frequency access point and try again.

Even with hardwired, you need to check that the ethernet card and cable are fast enough.

stuchyg · 24-02-2020 03:34PM

cnocbui wrote: »

If you are on WiFi, you could be being limited by the router bandwidth as in you might be connected via a 2.4Ghz frequency AP. If you can, select a 5Ghz frequency access point and try again.

Even with hardwired, you need to check that the ethernet card and cable are fast enough.

Cheers, IL have a look at the router settings later and try again. Must say as well the KN lads were quite good that came to the house. They said the old ducting was too far down so they installed all new ducting and installed into house including cutting up and relaying the path. All for 114 quid

jrochie · 24-02-2020 07:07PM

Robxxx7 wrote: »

I live near you and thought you're particular area was covered .. obviously not .

I know mobile operators are not much of an option where you are and Imagine are the same (due to the topology of the area) -- have you tried Ivertec BB ? They might be an option as their Mast site is in a different location than that of Imagine i believe

Might try Ivertec alright, not sure where their mast but worth a look.

Really looked like we would be covered when they started rolling out but unfortunately they gave up the ghost on us, so close you could nearly touch!

Imagine would be much better served if they did more of a check on locations before they started advertising, lots of signs up around the area but they are all in blackspots where you can't actually pick up their service!

Robxxx7 · 24-02-2020 07:51PM

jrochie wrote: »

Might try Ivertec alright, not sure where their mast but worth a look.

Really looked like we would be covered when they started rolling out but unfortunately they gave up the ghost on us, so close you could nearly touch!

Imagine would be much better served if they did more of a check on locations before they started advertising, lots of signs up around the area but they are all in blackspots where you can't actually pick up their service!

I think the Ivertec mast is over towards Glenbeigh direction... but give them a shout and I’ll sure they will let you know either way ...

Imagine have gone over board on the advertising in the area even in my area where we have had FTTH for nearly 2 years..

Hopefully Ivertec have some good news for you

stuchyg · 24-02-2020 09:21PM

cnocbui wrote: »

If you are on WiFi, you could be being limited by the router bandwidth as in you might be connected via a 2.4Ghz frequency AP. If you can, select a 5Ghz frequency access point and try again.

Even with hardwired, you need to check that the ethernet card and cable are fast enough.

So I logged in to the router settings and all devices are on 2.4ghz, I somehow managed to get my phone onto 5ghz and got 140mb download speed. Can I simply knock off the 2.4 GHz option on the router and then everything will be forced to run through 5ghz.

Apologies if this is a stupid question but I haven't had much cause to mess around with router settings in the past

limnam · 24-02-2020 09:26PM

stuchyg wrote: »

So I logged in to the router settings and all devices are on 2.4ghz, I somehow managed to get my phone onto 5ghz and got 140mb download speed. Can I simply knock off the 2.4 GHz option on the router and then everything will be forced to run through 5ghz.

Apologies if this is a stupid question but I haven't had much cause to mess around with router settings in the past

I wouldn't turn off 2.4GHZ unless every device you have is 5GHZ capable.

Plus 2.4 is much better at distance etc, going through walls so if you're futher away from the router.

A lot of smart devices are unable to use 5ghz also. So I'd be careful in disabling it

pocpaul · 24-02-2020 09:27PM

Hi all,

I was wondering if any of you could give me some advice please regarding Eir and getting a broadband line down.

I recently had a Sky engineer round to put the lines in so we could get broadband. He reported back there was no line down in our part of the estate - we have a new home in an existing estate that does have access to fiber.

My neighbors just next door have broadband and I am showing on Open Eir's rollout map as being in a green area not far from a fiber cabinet.

My builder advised that he is still waiting for an update in terms of when this will be complete. The Sky engineer reported back to me that he was told it would be 'in the future'.

I've been onto Eir & Open Eir and no one can seem to tell me when this is due to be completed. Just to add I called Eir this morning and explained all to the customer service agent and she said no worries give me a minute while I pop you on hold. I was on hold for an hour 10mins and a new guy came on and asked what I was looking for, literally had no notes on why I was waiting... He asked for my Eircode which I gave but as they don't have it showing on their system it's as if it doesn't exist so all for noting.

We have been in the house now since last year and would be so appreciate for any update but don't seem to be getting anywhere going direct to Eir customer support. Any advice would be great. Open Eir said I shouldnt have called them at all and Sky seem to have no other update other than 'in the future'.

babi-hrse · 25-02-2020 01:59PM

Eir would have nothing to do with it if your going with sky.
Sky would have to chase with open eir.
They're not likely to get any answers other than soon until the line goes live.
What does the airwire checker say.
Is your new build a part of a newer row of builds in a new housing estate.

jrochie · 25-02-2020 11:12PM

Robxxx7 wrote: »

I think the Ivertec mast is over towards Glenbeigh direction... but give them a shout and I’ll sure they will let you know either way ...

Imagine have gone over board on the advertising in the area even in my area where we have had FTTH for nearly 2 years..

Hopefully Ivertec have some good news for you

It gets even better for us. Letters in the door from Vodafone to a few houses today, ADSL is through Vodafone, stating they are upgrading their services to fibre in our area and will be shutting down their dsl service in 4 weeks. Option is to switch to fibre or we will loss our service completely.

Not sure if Eir or Sky will still offer the service, guess I’ve a few calls to make!

leck · 25-02-2020 11:26PM

Is the map at https://fibrerollout.ie/rollout-map/ up-to-date?

I looked at that and my house is shown in a fibre coverage area (green) but when I use the Checker page using my landline number and eircode I get "Broadband with speed up to 15Mb/s is available at your address". Eir have been busy around here for a number of weeks, popping into and out of manholes.

oscarBravo · 25-02-2020 11:39PM

leck wrote: »

Is the map at https://fibrerollout.ie/rollout-map/ up-to-date?

I find the DCCAE map easier to use and more useful in most regards.

stuchyg · 26-02-2020 12:19AM

leck wrote: »

Is the map at https://fibrerollout.ie/rollout-map/ up-to-date?

I looked at that and my house is shown in a fibre coverage area (green) but when I use the Checker page using my landline number and eircode I get "Broadband with speed up to 15Mb/s is available at your address". Eir have been busy around here for a number of weeks, popping into and out of manholes.

I had the same issue. I rang eir and whoever I spoke to checked the line speed on their end and could see I was able to get fibre and organised the engineering survey etc. Ring your provider and query it with them.

Eir rural FTTH thread III

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