Eir rural FTTH thread III

Johnboy1951 · 08-01-2020 12:29AM

Stary wrote: »

Anyway, my question is how come, if I am (still) classed as being Amber, can an ISP jump on the back of the NBP rollout and basically undercut the whole NBP strategy. Did the NBP not realise that this could happen or am I missing something here?

There is nothing to prevent a commercial operator from competing in any area they wish.

Yes of course it was known.

AirBiscuit · 13-01-2020 07:18PM

Storm's taken out part of the line somewhere, a bunch of us in the village on different providers with no internet. Having to use patchy HSPA+ instead is giving me the shakes.

tuxy · 13-01-2020 07:24PM

AirBiscuit wrote: »

Storm's taken out part of the line somewhere, a bunch of us in the village on different providers with no internet. Having to use patchy HSPA+ instead is giving me the shakes.

Which village? People may be interested to know if they live in the same area.

Headshot · 15-01-2020 11:09PM

Guys quick question.

A neighbour of mine wants to get FTTH but Eir are saying he cannot get it where as other providers such as Airwire say it's available.

They want to go down the Eir route as they only recently went into a new contract with Eir and they want Eir TV

The funny thing there's a DP right outside their house on the pole.

Why are Eir saying they cannot get where as couple house up from them where I live, no problem getting it

edit

even on fibrerollout.ie it says fibre is available at the neighbours house

tuxy · 15-01-2020 11:11PM

Headshot wrote: »

Why are Eir saying they cannot get where as couple house up from them where I live, no problem getting it

Probably because Eir have made a mistake on their database.
Getting any kind of error corrected with Eir is usually challenging. The representatives are just not given the tools to deal with such situations.
Do Eir give the option to escalate the matter above the low level reps? It was possible when Eir had a forum on here but I'm not sure you can do it since that forum was removed.

Headshot · 15-01-2020 11:12PM

tuxy wrote: »

Probably because Eir have made a mistake on their database.
Getting any kind of error rectified with Eir is usually challenging. The representatives are just not given the tools to deal with such situations.

Damn, any idea how to go about it?

tuxy · 15-01-2020 11:15PM

Headshot wrote: »

Damn, any idea how to go about it?

Well there is a chance they will fix it when they get the next update from Open Eir in a week or so.
It is also possible that they have not updated their list in longer than usual and this is why this address is not there yet.
I don't know enough about how Eir's customer service works(or doesn't) to give advice.

Airwire: MartinL · 16-01-2020 11:37AM

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

cnocbui · 16-01-2020 11:39AM

Headshot wrote: »

Damn, any idea how to go about it?

Given this country, a letter from a solicitor might work.

Marlow · 16-01-2020 11:44AM

cnocbui wrote: »

Given this country, a letter from a solicitor might work.

No ... provider needs to submit to OpenEIR, OpenEIR needs to submit to network build team, they need to adjust the database (takes a month or more) and then the premise suddenly is listed.

Trying it any other way, will just prolong the process or result in the premise not being listed at all. OpenEIR have NO OBLIGATION to deliver broadband. Only phone services and basic internet (dial-up) are covered in the USO. They can deliver that using wireless, if they aren't bothered. And they still operate like they are an incumbent, even though they were privatised 20 years ago.

The issue is, that most of the mainstream large providers don't accommodate that mechanism, as they're not interested in complicated. They only want volume and easy.

/M

Grudle · 16-01-2020 12:33PM

Marlow wrote: »

No ... provider needs to submit to OpenEIR, OpenEIR needs to submit to network build team, they need to adjust the database (takes a month or more) and then the premise suddenly is listed.

Trying it any other way, will just prolong the process or result in the premise not being listed at all. OpenEIR have NO OBLIGATION to deliver broadband. Only phone services and basic internet (dial-up) are covered in the USO. They can deliver that using wireless, if they aren't bothered. And they still operate like they are an incumbent, even though they were privatised 20 years ago.

The issue is, that most of the mainstream large providers don't accommodate that mechanism, as they're not interested in complicated. They only want volume and easy.

/M

Hi, sightly off topic but is the process the same for VDSL? Having awful trouble getting FTTC activated on a phoneline, despite being in a fibre enabled area.

Thanks

Airwire: MartinL · 16-01-2020 01:03PM

Grudle wrote: »

Hi, sightly off topic but is the process the same for VDSL? Having awful trouble getting FTTC activated on a phoneline, despite being in a fibre enabled area.

Hi,

no: VDSL is a completely different process.

When you go to our availability check at http://airwire.ie/avail and type in your eircode, does it come back as "Available" or "Available" with speeds mentioned ?

Also, you being in a green shaded FTTC/VDSL enabled area does not mean, that you actually can get it. Especially on an existing phone line.

The issue with this is, that if the phone line is wired through a NGA cabinet, that is not yet enabled or directly to the exchange, then you can not get VDSL on that existing phone line. And that can not be fixed.

So, if that is the case, then it is down to how your broadband provider of choice orders the line. And even then, it is not always possible.

Grudle · 16-01-2020 02:14PM

Airwire: MartinL wrote: »

Hi,

no: VDSL is a completely different process.

When you go to our availability check at http://airwire.ie/avail and type in your eircode, does it come back as "Available" or "Available" with speeds mentioned ?

Also, you being in a green shaded FTTC/VDSL enabled area does not mean, that you actually can get it. Especially on an existing phone line.

The issue with this is, that if the phone line is wired through a NGA cabinet, that is not yet enabled or directly to the exchange, then you can not get VDSL on that existing phone line. And that can not be fixed.

So, if that is the case, then it is down to how your broadband provider of choice orders the line. And even then, it is not always possible.

Hi Martin,

It comes up as just available. There is a long story behind it that I won't clog this thread up with. I'll continue to pursue with the provider.

Thanks

Airwire: MartinL · 16-01-2020 06:55PM

Grudle wrote: »

It comes up as just available. There is a long story behind it that I won't clog this thread up with. I'll continue to pursue with the provider.

If you PM me your eircode and phone number, I can see, if there is anything obvious. But beyond that, we'd only put any effort in, if somebody places an order with us. For obvious reasons.

limktime · 16-01-2020 10:18PM

Airwire: MartinL wrote: »

If you PM me your eircode and phone number, I can see, if there is anything obvious. But beyond that, we'd only put any effort in, if somebody places an order with us. For obvious reasons.

Hi Martin,

I sent you a PM last week. I'm guessing you had no news on it. Any idea what's going on with it?

Thanks

Airwire: MartinL · 17-01-2020 10:45AM

limktime wrote: »

I sent you a PM last week. I'm guessing you had no news on it. Any idea what's going on with it?

Not yet, but it has been reported.

Headshot · 18-01-2020 12:19AM

Update on 500MB from Openeir:)

Upgrading is completely optional and at the Operators discretion.
The 300Mb product will remain in place for the foreseeable future.
The upgrade will be done through existing functionality on the UG that allows Operators to submit a batch of up to 1,000 migration orders per day.
These upgrades are initiated by the Operator and therefore the timing will be entirely in the Operators control.
A new set of UG Service Type codes will be created for the new 500Mb profile.
Any FTTH 300Mb to 500Mb upgrades initiated from the 500Mb profile launch until 31/12/2020, will be free. (Subject to notification and approvals)
The price for upgrades will revert to €2.50, from the 1st of Jan 2021.

Gonzo · 18-01-2020 12:42AM

Headshot wrote: »

Update on 500MB from Openeir:)

Upgrading is completely optional and at the Operators discretion.
The 300Mb product will remain in place for the foreseeable future.
The upgrade will be done through existing functionality on the UG that allows Operators to submit a batch of up to 1,000 migration orders per day.
These upgrades are initiated by the Operator and therefore the timing will be entirely in the Operators control.
A new set of UG Service Type codes will be created for the new 500Mb profile.
Any FTTH 300Mb to 500Mb upgrades initiated from the 500Mb profile launch until 31/12/2020, will be free. (Subject to notification and approvals)
The price for upgrades will revert to €2.50, from the 1st of Jan 2021.

so basically in order to get the 500Mb upgrade we would have to call the Eir Support team and request it?

Marlow · 18-01-2020 12:43AM

Gonzo wrote: »

so basically in order to get the 500Mb upgrade we would have to call the Eir Support team and request it?

It's a new product. The reason it was implemented like that is, that it would make a total mess of most providers provisioning systems, if it just replaced an existing profile.

/M

oscarBravo · 18-01-2020 12:54AM

Gonzo wrote: »

so basically in order to get the 500Mb upgrade we would have to call the Eir Support team and request it?

Not if you're not an eir customer.

Some providers will abandon the 300Mb/s product and just upgrade everyone to 500Mb/s. Maybe some will wait until the customer asks. It's really up to the provider.

johnnyboy08 · 22-01-2020 09:50PM

Eoin3 wrote: »

Managed to get fibre without being on the list.

Don't really know how we got it honestly. We had contacted a lot of different people, Eir, OpenEir, KN, sales people going door to door, sales people in stores etc. Number of them said they would look into it and follow up for us. One of them obviously got our Eircode added at some stage.

Makes for a nice Christmas present after many years of waiting

You're one of the lucky ones Eoin. Could you PM some contact details for openeir and KN? I tried the eir sales number last week and they didn't want to know because my property is earmarked for NBP.

johnnyboy08 · 22-01-2020 09:57PM

I had some phone line issues recently and had a guy from KN at the house to fix it. While there I asked him about running fibre from the nearest DP and he was saying it was no problem to do and the property was within the 3 pole loop. It needs eir to run the physical cable though. I was onto eir sales and they didn't want to know because my eircode is on the NBP list but is there a way to get eir to take another look if an engineer can see no reason why fibre cable can't be run? Just as pure coincidence an eir sales guy called to the door today, checked the eircode and said FTTH is planned but I don't know if that's planned under NBP or eir and have no idea of timeframe.

tuxy · 22-01-2020 10:03PM

johnnyboy08 wrote: »

I had some phone line issues recently and had a guy from KN at the house to fix it. While there I asked him about running fibre from the nearest DP and he was saying it was no problem to do and the property was within the 3 pole loop. It needs eir to run the physical cable though. I was onto eir sales and they didn't want to know because my eircode is on the NBP list but is there a way to get eir to take another look if an engineer can see no reason why fibre cable can't be run? Just as pure coincidence an eir sales guy called to the door today, checked the eircode and said FTTH is planned but I don't know if that's planned under NBP or eir and have no idea of timeframe.

Well it's physically possible they could connect you to FTTH home if that nearby DP is not registered to capacity with other addresses.
Your taking to the wrong Eir, they are just a service provider the same as any of the other ISPs
It's the Open Eir division that deals with this not Eir retail. Open Eir run the network.
Open Eir do not deal with the general public.
What Eoin3 managed to do is very unusual and we don't know how he went about it.

Airwire: MartinL · 23-01-2020 02:43AM

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

Headshot · 27-01-2020 08:41PM

OpenEir

"The planned launch for the new FTTH 500 Mb Profile is the 27th April 2020"

The Cush · 28-01-2020 02:00AM

Headshot wrote: »

OpenEir

"The planned launch for the new FTTH 500 Mb Profile is the 27th April 2020"

https://www.openeir.ie/WorkArea/DownloadAsset.aspx?id=6395

Gonzo · 28-01-2020 09:39PM

The Cush wrote: »

https://www.openeir.ie/WorkArea/DownloadAsset.aspx?id=6395

I didn't read the whole thing, just skimmed through it but see the 500 profile listed with 2 seperate dates.

NGA Bitstream Plus Standalone 500Mbps 27/04/2020
NGA Bitstream Plus Standalone 500Mbps 01/07/2020

What is the second date in July for?

I'm hoping that on the 27th of April I can contact Eir support and get upgraded from the 300 to 500 for free?

The Cush · 28-01-2020 10:20PM

Gonzo wrote: »

NGA Bitstream Plus Standalone 500Mbps 27/04/2020
NGA Bitstream Plus Standalone 500Mbps 01/07/2020

What is the second date in July for?

The wholesale price increases slightly from July 1st.

johnyhealy · 02-02-2020 08:42PM

Weirdly my house(and those around me) was showing as Available soon on airwire site for ages but is now gone to not available.
A rep from Dept of Comms has told me that my property and those around me should be able to order from providers as per Openeir.
When I called them/Check online it does not appear to be the case.
Has anyone aware of a lag between Openeir saying area is good to go and the providers?

Airwire: MartinL wrote: »

We have updated the database for OpenEIR FTTC/FTTH today.

It can be found at https://www.airwire.ie/avail

tuxy · 02-02-2020 08:48PM

johnyhealy wrote: »

Has anyone aware of a lag between Openeir saying area is good to go and the providers?

Yes open eir give all providers access to the updated list and then it is up to each provider to amend their own list. Airwire update every Thursday evening I think, some providers are much slower.

Eir rural FTTH thread III

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