Eir rural FTTH thread III

dowling06

eiei0 wrote: »

Hi All what is the likelihood of getting an connection to a house not showing on the map, buddy of mine house is the next house on a road that has ftth there house is about 100 yards after the last house showing on the map, it's mainly older couples so they uptake would have been low, so there should be network capacity??

I'm in the same boat where our house hasn't been marked in green. Only a few houses on the road so dont think it is an issues with connections, just with the distance from the road. Funnily an OpenEir engineer approached my Dad when they installed it but he didn't know what they were offering and said we have broadband(satellite) already

Atomic Pineapple

tuxy wrote: »

No chance at all I would say.
Eir don't know who will or won't order so have to have the capacity for the houses that were in the roll out to connect if they decide to. The OLT in the exchange only has so many ports. They will not extend the network for one house, it would made no financial sense.

But reading through threads in this forum, there are cases of people stating that they are waiting for a port to come free in an exchange. Which means the network is over extended for number of ports in an exchange I would have thought? If a house is ordering a new connection, and it is right beside a FTTH enabled house, are Eir really going to install copper rather than running fibre to it!?

Marlow

Atomic Pineapple wrote: »

But reading through threads in this forum, there are cases of people stating that they are waiting for a port to come free in an exchange. Which means the network is over extended for number of ports in an exchange I would have thought? If a house is ordering a new connection, and it is right beside a FTTH enabled house, are Eir really going to install copper rather than running fibre to it!?

You are mixing and matching here. That's not how it works.

With FTTH the limitation of ports is on the DP (distribution point) outside on the poles or in the manholes. To run out of ports there is a rare incident, as there pretty much are enough port for the houses, that have been enabled. It only becomes an issue, when you try to add a new build or somebody got 2 connection to one house.

What you are referring to is ADSL or VDSL (FTTC) and that has nothing to do with this.

And yes, if a house has not been "enabled" under the 300k, then copper it is. New estates don't get copper at all. They are all done in fibre (as in FTTH now), but it takes time. Often over a year.

/M

Atomic Pineapple

Thanks Marlow, that is clearer.

As far as I'm aware, the estate we are in is around a year old and has had Virgin in it from the start, but still doesn't have Eir. We were told by the builders that Eir only come in when the full estate is completed.

I assume a new rural build will be essentially "left in the dark" in terms of getting fibre then?

Marlow

Atomic Pineapple wrote: »

As far as I'm aware, the estate we are in is around a year old and has had Virgin in it from the start, but still doesn't have Eir. We were told by the builders that Eir only come in when the full estate is completed.

Not quite true. OpenEIR will start enabling the estate, when the builder submits the plans for the estate to the OpenEIR new housing unit and it is clear, where these houses are going to be. Well not right away, but the estate doesn't have to be complete.

If the builder or developer doesn't submit those plans until they are finished building the estate, then yes .. it'll take another year after that. But that's not down to a problem with OpenEIR. That's down the builder/developer not submitting proactively.

Atomic Pineapple wrote: »

I assume a new rural build will be essentially "left in the dark" in terms of getting fibre then?

They will have to wait for the NBP, if they are outside of the rollout. If they are inside the rollout (not being the last house or beyond the last house of the buildout) and there is capacity, then providers MAY be able to get them added in. But it is not an easy process. And it is not documented.

/M

limktime

What are people's experiences when it comes to KN and installation dates? FTTH was "switched on" last Wednesday. I got an install date of today. Received the router in the post yesterday but KN rang yesterday evening saying they wouldn't be able to install today and that it would probably be Thursday. Neighbours either side of me got installed yesterday, both of which ordered with Eir, I didn't.

Do Eir get first preference from OpenEir/KN?

Is there any obligation on KN to install on Thursday or within a certain time frame or can they ring tomorrow evening and postpone again?

limnam

limktime wrote: »

What are people's experiences when it comes to KN and installation dates? FTTH was "switched on" last Wednesday. I got an install date of today. Received the router in the post yesterday but KN rang yesterday evening saying they wouldn't be able to install today and that it would probably be Thursday. Neighbours either side of me got installed yesterday, both of which ordered with Eir, I didn't.

Do Eir get first preference from OpenEir/KN?

Is there any obligation on KN to install on Thursday or within a certain time frame or can they ring tomorrow evening and postpone again?

Didn't have any issues with scheduling with Airwire. This is going back a good few months now.

Marlow

limktime wrote: »

Do Eir get first preference from OpenEir/KN?

KN doesn't even get told who the provider is. So no way, he can make priorities. It's not on the engineers sheet. either.

And Eir can not legally get preference. Nor do they. It'll often be the other way around, because Eir is such a mess.

/M

ED E

limktime wrote: »

Is there any obligation on KN to install on Thursday or within a certain time frame or can they ring tomorrow evening and postpone again?

In effect they do what they want.

limnam

Marlow wrote: »

KN doesn't even get told who the provider is. So no way, he can make priorities. It's not on the engineers sheet. either.

And Eir can not legally get preference. Nor do they. It'll often be the other way around, because Eir is such a mess.

/M

IIRC kn who called were able to tell it wasn't an eir order.

But couldn't tell who the provider was. I believe it was something to do with the sheet or something about the router. e.g. I think an airwire sheet will have something on the docket about no router.

Marlow

limnam wrote: »

IIRC kn who called were able to tell it wasn't an eir order.

But couldn't tell who the provider was. I believe it was something to do with the sheet or something about the router. e.g. I think an airwire sheet will have something on the docket about no router.

Correct.

That is, because MOST other providers are standalone orders (no phone service included) and they don't have routers for these.

Eir orders can be with phone or without and generally KN then supplies an Eir router with the order.

But that is literally the difference. And they are still not the wiser, because Eir could be either/or. Even though a standalone order on Eir would be rare.

That procedure is in place exactly so that they can't prioritise one provider over the other. It was required by the Dept of Comms and Comreg as part of OpenEIR being an ex-incumbent.

/M

tuxy

Yes there is no sign that Eir get priority and if there was the other ISPs would lodge a complaint.

Johnboy1951

Marlow wrote: »

Correct.

That is, because MOST other providers are standalone orders (no phone service included) and they don't have routers for these.

Eir orders can be with phone or without and generally KN then supplies an Eir router with the order.

Surely for FTTH Eir are not providing fibre and copper so I don't see how that could distinguish them from other providers on the sheet, as other providers also provide a phone service (VOIP) as does Eir on the FTTH connection.

But that is literally the difference. And they are still not the wiser, because Eir could be either/or. Even though a standalone order on Eir would be rare.

That procedure is in place exactly so that they can't prioritise one provider over the other. It was required by the Dept of Comms and Comreg as part of OpenEIR being an ex-incumbent.

/M

Marlow

Johnboy1951 wrote: »

Surely for FTTH Eir are not providing fibre and copper so I don't see how that could distinguish them from other providers on the sheet, as other providers also provide a phone service (VOIP) as does Eir on the FTTH connection.

Only based on the fact that a router is to be supplied on the order. And that is also the case for some other providers.

So if the router is supplied, they know. Otherwise they don't know. It's the only give away. The provider is not on the sheet for standalone.

/M

tuxy

Also, they get paid per installation. How easy that installation is probably their main concern they don't care who the provider is.

Marlow

tuxy wrote: »

Also, they get paid per installation. How easy that installation is probably their main concern they don't care who the provider is.

Very true that. And if the installation is not completed... no payment.

So this whole conspiracy thinking is pointless. Their planning is just overloaded and they are too busy. That is all. It is literally hell ... for all providers ... especially right now. Some just cope better.

/M

littlecopilot

Is it possible to get congestion on FTTH? Every evening my speeds are fluctuating from 5-20Mbps. Get around 280Mbps during the day. Have only noticed speed issues this week.

tuxy

littlecopilot wrote: »

Is it possible to get congestion on FTTH? Every evening my speeds are fluctuating from 5-20Mbps. Get around 280Mbps during the day. Have only noticed speed issues this week.

Of course it's possible but the issue is probably not between your home and the exchange. It could be anywhere else along and can also depend on what servers you are checking.

Expect some internet infrastructure to be pushed to its limits at the moment.

AirBiscuit

Today marks 1 year of having FTTH for me, good times.

Any update on the 500Mb/s profile?

fmannix10

littlecopilot wrote: »

Is it possible to get congestion on FTTH? Every evening my speeds are fluctuating from 5-20Mbps. Get around 280Mbps during the day. Have only noticed speed issues this week.

Definitely something wrong there it shouldnt be that slow. What provider do you use? I'm with Eir and I don't think I've never ever seen it drop under 930 Mb download on speedtest but I am probably on a pritty quite exchange. I think with this version of gpon for the last mile 2.5 Gbit down in shared with 32 customers but I'm not certain.

tuxy

fmannix10 wrote: »

Definitely something wrong there it shouldnt be that slow. What provider do you use? I'm with Eir and I don't think I've never ever seen it drop under 930 Mb download on speedtest but I am probably on a pritty quite exchange. I think with this version of gpon for the last mile 2.5 Gbit down in shared with 32 customers but I'm not certain.

If you picked the wrong server at the wrong time you could see those kind of speeds.

littlecopilot

fmannix10 wrote: »

Definitely something wrong there it shouldnt be that slow. What provider do you use? I'm with Eir and I don't think I've never ever seen it drop under 930 Mb download on speedtest but I am probably on a pritty quite exchange. I think with this version of gpon for the last mile 2.5 Gbit down in shared with 32 customers but I'm not certain.

Vodafone 300Mbps. Yeah there's something wrong as under 10Mbps is not right. Was with Eir last year and it was consistently 280-300Mbps all the time for 12 months. Also its back to normal in the morning so don't think there's anything wrong with my devices/cables or else it would be the same all the time.

I connected to Nordvpn there for the craic and got over 100Mbps. Turned it off and I'm back to under 10Mbps again. Not sure to be honest

tuxy

littlecopilot wrote: »

Vodafone 300Mbps. Yeah there's something wrong as under 10Mbps is not right. Was with Eir last year and it was consistently 280-300Mbps all the time for 12 months. Also its back to normal in the morning so don't think there's anything wrong with my devices/cables or else it would be the same all the time.

I connected to Nordvpn there for the craic and got over 100Mbps. Turned it off and I'm back to under 10Mbps again. Not sure to be honest

I think that would indicate a possible routing issue at peak times to some servers.

littlecopilot

tuxy wrote: »

I think that would indicate a possible routing issue at peak times to some servers.

Is it something they can fix if I ring them do you think? It's awful having FTTH with these speeds in the evenings.

tuxy

littlecopilot wrote: »

Is it something they can fix if I ring them do you think? It's awful having FTTH with these speeds in the evenings.

Yes report it if you can. Them fixing it would depend on how competent they are.
I had the a similar issue with Eir while on VDSL years ago and they would not acknowledge the problem.

Westnet: Paul

AirBiscuit wrote: »

Any update on the 500Mb/s profile?

It's supposed to be available from the 27th of this month, and will be priced the same as the 300Mb/s product. We'll be offering all our 300Mb/s customers a straight swap, which is a no-brainer for them.

tuxy

This could actually work out well for the ISPs
People who don't use much bandwidth may now be tempted to move from 150 to 500
Although I don't know exactly how small profit margins are, I would guess they are fairly tight.

Westnet: Paul

tuxy wrote: »

Although I don't know exactly how small profit margins are, I would guess they are fairly tight.

You have no idea... :pac:

tuxy

Westnet: Paul wrote: »

You have no idea... :pac:

No but I do understand how big companies like open eir really like to squeeze as much as they can from smaller ones.

Gilbey

littlecopilot wrote: »

Is it possible to get congestion on FTTH? Every evening my speeds are fluctuating from 5-20Mbps. Get around 280Mbps during the day. Have only noticed speed issues this week.

Am having the same issue with vodafone....have you had any joy getting it sorted...its only started since this covid19 thing...

tuxy

Gilbey wrote: »

Am having the same issue with vodafone....have you had any joy getting it sorted...its only started since this covid19 thing...

My guess would be that it's not a FTTH issue, it's an with their network and people with DSL will also be having problems too.

I wonder is it country wide or only in one location.

Marlow

tuxy wrote: »

My guess would be that it's not a FTTH issue, it's an with their network and people with DSL will also be having problems too.

I wonder is it country wide or only in one location.

Vodafone has always been highly contended (even pre the current situation) at peak times. Especially to places outside of Ireland/UK.

Mate of mine usually VPNs elsewhere to be able to make Skype calls to his parents elsewhere in Europe in the evening. And he works (or used to until a few months back) for Vodafone. He has just not changed yet as the connection is free.

/M

littlecopilot

Gilbey wrote: »

Am having the same issue with vodafone....have you had any joy getting it sorted...its only started since this covid19 thing...

Rang this evening. The fella I was talking to said it's more than likely a network thing with the amount of people now at home. Very little he can do. He said he put me on a different profile but made no difference. I'm gone back to pre-FTTH times which is extremely disappointing!

tuxy

The majority of other companies have managed. Obviously Vodafone were cutting corners and running their network at close to capacity before the large spike in usage. I'm with Airwire and there has maybe been a very slight reduction in speed 140Mbs now down to 120Mbps, things take a few extra seconds to download, hardly worth complaining about.

NSAman

Have a question. How long should I have to wait to get Openeir to solve a “ducting issue”

Ordered last August, pushed to November, then December, then january, then March, now august of this year.

houses on both sides have FTTH and I am wondering if this is unusual?

cnocbui

NSAman wrote: »

Have a question. How long should I have to wait to get Openeir to solve a “ducting issue”

Ordered last August, pushed to November, then December, then january, then March, now august of this year.

houses on both sides have FTTH and I am wondering if this is unusual?

Ducting on your land or elsewhere?

NSAman

cnocbui wrote: »

Ducting on your land or elsewhere?

Have no idea... no details are coming to me at all apart from”Ducting work”. I have asked and no information has been forthcoming.

cnocbui

Do you have a copper phone line, and if so, how does it get to the house?

tuxy

NSAman wrote: »

Have no idea... no details are coming to me at all apart from”Ducting work”. I have asked and no information has been forthcoming.

I believe only an installer who calls to you door would inform you that you need to do ducting on your own land.

This ducting work is probably needed on the roadside somewhere between the exchange and your house and will be up to open eir to complete.

NSAman

cnocbui wrote: »

Do you have a copper phone line, and if so, how does it get to the house?

Its a new purchase house, no phone line. Cabinet is at the end of the front field and closer to my house than either of the neighbours.

I know nothing is going to happen with the current situation, but I am surprised with such little information coming back from OpenEir to the ISP. If it requires underground ducting I am more than happy to instal that myself. Its not that difficult or expensive.

from what I understand, both houses have over ground wiring for the phones.

NSAman

tuxy wrote: »

I believe only an installer who calls to you door would inform you that you need to do ducting on your own land.

This ducting work is probably needed on the roadside somewhere between the exchange and your house and will be up to open eir to complete.

thanks for that.

When they were out last time (September) they said it was a little bit of work needed, but didnt specify what was needed..

I’m at a loss now as to what was needed to be done.

tuxy

NSAman wrote: »

thanks for that.

When they were out last time (September) they said it was a little bit of work needed, but didnt specify what was needed..

I’m at a loss now as to what was needed to be done.

Was it an installer that called or did you get taking to a random worker.
If work is needed to be done on your land they will tell you and then you have to organise and pay for it.
If it's on public land they pay for it but you have no control over the time-frame.

Who did you order with? The larger companies do not care about individual cases and may not even ask open eir for updates on what's happening. Airwire have helped some on here in the past.

A+-Guru

Not unusual, I am facing the same myself with similar wait times from start of my order last summer, and now with the whole COVID19 that will have an impact also I would presume.

all we can do is wait with fingers crossed, maybe the OpenEIR Civil crew work in specific areas and do a whole load in the same area, I do not know.

NSAman wrote: »

Have a question. How long should I have to wait to get Openeir to solve a “ducting issue”

Ordered last August, pushed to November, then December, then january, then March, now august of this year.

houses on both sides have FTTH and I am wondering if this is unusual?

A+-Guru

Not unusual, I am facing the same myself with similar wait times from start of my order last summer, and now with the whole COVID19 that will have an impact also I would presume.

all we can do is wait with fingers crossed, maybe the OpenEIR Civil crew work in specific areas and do a whole load in the same area, I do not know.

NSAman wrote: »

Have a question. How long should I have to wait to get Openeir to solve a “ducting issue”

Ordered last August, pushed to November, then December, then january, then March, now august of this year.

houses on both sides have FTTH and I am wondering if this is unusual?

A+-Guru

sorry for double post, it seems boards.ie was having some problems with loading

tuxy

A+-Guru wrote: »

all we can do is wait with fingers crossed, maybe the OpenEIR Civil crew work in specific areas and do a whole load in the same area, I do not know.

Open Eir outsource the work to companies like KN. It does look like they focus on only a small number of areas at a time before moving on. It's probably more efficient but does leave many areas waiting before wok is done.

The excuse they gave NSAman is confusing though, as I assume he would connect to the same DP as his Neighbours

JimmyVik

I was supposed to be getting FTTH 3 weeks ago.
They said they dont know when i'll be connected now.
Add the worst part is I can see the reel on the pole outside.
Theyve had issues for over a year keeping promising to connect me.
I finally thought they had it sorted but now the pandemic has effected it.

NSAman

tuxy wrote: »

Was it an installer that called or did you get taking to a random worker.
If work is needed to be done on your land they will tell you and then you have to organise and pay for it.
If it's on public land they pay for it but you have no control over the time-frame.

Who did you order with? The larger companies do not care about individual cases and may not even ask open eir for updates on what's happening. Airwire have helped some on here in the past.

Its a smaller local company who have asked. Payment is not the issue, i just need it to work from this house. I will ask them again if they know what is needed to make this happen.

KN arrived but said it would require some ducting. Sorry I didnt ask more questions at the time as I am not there all the time (living in the States). Even if it requires a payment that is not an issue. I simply cannot use the house or spend the time I want there without reliable high speed.

cnocbui

NSAman wrote: »

Its a new purchase house, no phone line. Cabinet is at the end of the front field and closer to my house than either of the neighbours.

I know nothing is going to happen with the current situation, but I am surprised with such little information coming back from OpenEir to the ISP. If it requires underground ducting I am more than happy to instal that myself. Its not that difficult or expensive.

from what I understand, both houses have over ground wiring for the phones.

When you say cabinet, do you mean a black fibre Distribution Point (DP) box up on a pole and not a large green cabinet at ground level? I'm just asking because a cabinet possibly implies fibre to the cabinet, whereas the box up the pole is definitely FTTH.

If there is a DP box on a pole near your property boundary, then the ducting referred to would almost certainly be ducting from your house to the pole, if your neighbours have FTTH connections via aerial slung cables running back to the DP box. Ducting required on your property is usually the customers job to sort out. Ducting is only required if your house is quite a distance back from the nearest pole, ruling out fibre being slung from the pole to the house, aerially, which I believe has a 50-60m limit.

If there is a DP box, then another question would be is it on your side of the road or across? If it's the latter, you might need a pole erected on your land for the fibre to be slung to and ducting laid to the pole. Usually a pole is OpenEir's job

A sketch, or photos, of the houses poles boundaries would help work out what's what.

NSAman

cnocbui wrote: »

When you say cabinet, do you mean a black fibre Distribution Point (DP) box up on a pole and not a large green cabinet at ground level? I'm just asking because a cabinet possibly implies fibre to the cabinet, whereas the box up the pole is definitely FTTH.

If there is a DP box on a pole near your property boundary, then the ducting referred to would almost certainly be ducting from your house to the pole, if your neighbours have FTTH connections via aerial slung cables running back to the DP box. Ducting required on your property is usually the customers job to sort out. Ducting is only required if your house is quite a distance back from the nearest pole, ruling out fibre being slung from the pole to the house, aerially, which I believe has a 50-60m limit.

If there is a DP box, then another question would be is it on your side of the road or across? If it's the latter, you might need a pole erected on your land for the fibre to be slung to and ducting laid to the pole. Usually a pole is OpenEir's job

A sketch, or photos, of the houses poles boundaries would help work out what's what.

Ok the line to next door, comes directly in front of the house from next door. It literally crosses my property. the pole itself is less and 30 meters from the house. the pole has one of those Black boxes on it.