GoMo FAQs

PopTarts · 12-01-2020 12:37PM

Has anyone had any issues with roaming? Due to be in Spain and Germany next week and was wondering if I’d have any issues? Will I just connect automatically like before with Eir? Thanks

Ten Pin · 12-01-2020 12:54PM

Has anyone had any issues with roaming? Due to be in Spain and Germany next week and was wondering if I’d have any issues? Will I just connect automatically like before with Eir? Thanks

You might need to manually connect to one of the available networks if it doesn't do so automatically.

Nigel Fairservice · 12-01-2020 01:57PM

PopTarts wrote: »

Has anyone had any issues with roaming? Due to be in Spain and Germany next week and was wondering if I’d have any issues? Will I just connect automatically like before with Eir? Thanks

It worked fine for me in Sweden n December. Took an hour to connect to a local network though. Will be in Germany next week so it'll hopefully work fine there too.

king2 · 12-01-2020 06:10PM

are numbers porting ok at the moment?

Slippin Jimmy · 12-01-2020 07:39PM

There's no reason why they shouldn't be.

kippy · 12-01-2020 09:53PM

king2 wrote: »

are numbers porting ok at the moment?

Once you:
-Verify the phone number on your GoMo account is the same as the phone number on the SIM you received.
-Ensure you select the correct network and contract type you are porting from.
-Arrange the time for the port to be during the normal working day.
-Ensure the phone you are planning to put the GoMo SIM in isn't network locked or if it is that it's Eir it's locked to. (Not something GoMo can sort if it is a problem)

You should be one of the 98 percent plus (at a guess) who port without issue.

SCOOP 64 · 12-01-2020 10:33PM

I tried to port last week,24 hrs after port time nothing, spoke to chat on line they told me my port had frozen so cancel port then port again, did this and this time ported with in 20 minutes, so can go wrong but quickly rectified.

rayvron · 13-01-2020 01:43AM

hi, please help out here! im a old guy whose totally not tech savvy!I got 2 sims for gomo, when applied on the 9th Jan they said 12th was earliest date i could activate. so today when my 3 network disappeared i put in the new gomo sim, ive checked the account and it has my old number which i wanted to keep, but...i cant make or recieve any calls!! am i doing something wrong? so confusing, im expecting hospital texts and worried now, can anyone help please and thankyou!

king2 · 13-01-2020 02:47AM

rayvron wrote: »

hi, please help out here! im a old guy whose totally not tech savvy!I got 2 sims for gomo, when applied on the 9th Jan they said 12th was earliest date i could activate. so today when my 3 network disappeared i put in the new gomo sim, ive checked the account and it has my old number which i wanted to keep, but...i cant make or recieve any calls!! am i doing something wrong? so confusing, im expecting hospital texts and worried now, can anyone help please and thankyou!

Did You enter a Sim Code when You switched on Your Phone after installing the new Sim? The Sim Code is a 4 digit number under a scratch panel on the Card the Sim is attached to when You receive it.

Curb Your Enthusiasm · 13-01-2020 03:40AM

"customer service"

Let this be a lesson to everyone that you may or may not be left stranded with no phone service in select countries which apparently Gomo don't know who they have service "agreements" with.

This has now happened in Georgia, Armenia and probably will also happen to me in Azerbaijan.

Support just don't seem to know much at all.

tuxy · 13-01-2020 03:52AM

I actually figured as much. If I travelled even semi frequently I would not use GOMO as my phone provider.

cookie1977 · 13-01-2020 08:41AM

They're the Ryanair of networks. But I'm happy with that for only 10 euro/month.

I was paying 60 to Vodafone so I expected high quality customer service and network quality. Was it better? Yes. Did I get 6 times better service and quality? No...

Masala · 13-01-2020 08:51AM

Question.... when you port over will all Contacts and Phone Favourites remain as is...??? Or do I need to copy contacts to phone and then reimport to Sim..??

dubrov · 13-01-2020 08:53AM

You can save your contacts to your Google account. I think this is the default setup for Google.
Then just log in on your new phone and all your contacts will appear.

cookie1977 · 13-01-2020 08:53AM

Masala wrote: »

Question.... when you port over will all Contacts and Phone Favourites remain as is...??? Or do I need to copy contacts to phone and then reimport to Sim..??

Depends on where you store the contacts. Contacts stored on your sim would be lost if you change sim.

Most people with smartphones have contacts connected to their email account so they aren't lost when you change sim.

Masala · 13-01-2020 09:48AM

cookie1977 wrote: »

Depends on where you store the contacts. Contacts stored on your sim would be lost if you change sim.

Most people with smartphones have contacts connected to their email account so they aren't lost when you change sim.

Was asking for moving my wife.... who would not be savvy in the ways of Google etc. She just makes calls and sends messages!!! So- how can i ensure all contacts are saved to the phone rather than the sim???

Many thanks

cookie1977 · 13-01-2020 09:49AM

Masala wrote: »

Was asking for moving my wife.... who would not be savvy in the ways of Google etc. She just makes calls and sends messages!!! So- how can i ensure all contacts are saved to the phone rather than the sim???

Many thanks

Copy them to phone memory before porting. Or pen and paper.

ChewyLouie · 13-01-2020 03:17PM

When does the billing start - when ordered or when the sim is put into the phone and activated?

Wondering if it would be possible to order now at the €9.99/mth rate and hold the SIM for a few months without activating until another contract is complete.

shmeee · 13-01-2020 03:27PM

ChewyLouie wrote: »

When does the billing start - when ordered or when the sim is put into the phone and activated?

Wondering if it would be possible to order now at the €9.99/mth rate and hold the SIM for a few months without activating until another contract is complete.

You pay €9.99 the day you order (covers cost of the Sim Card and Postage / admin fees).

And then on the 8th of the following month, €9.99 is charged to your card. This re-occurs then every month. (Was 10th of Dec and Jan on my last 2 bills)

So you will be paying monthly anyway, if you activate the sim or not. The Sim is active technically as comes with a new number until you port over.

xraylady · 13-01-2020 03:34PM

Does anyone know if it is possible to block premium calls with GoMo?

kippy · 13-01-2020 03:37PM

xraylady wrote: »

Does anyone know if it is possible to block premium calls with GoMo?

Not yet, but it appears they are adding the functionality to the site (the view wasnt there a few weeks ago) so I would expect this feature to be enabled soon.
https://my.gomo.ie/account_details/barrings

Yggr of Asgard · 13-01-2020 03:40PM

xraylady wrote: »

Does anyone know if it is possible to block premium calls with GoMo?

You can contact customer service who will set this for you.

xraylady · 13-01-2020 03:42PM

kippy wrote: »

Not yet, but it appears they are adding the functionality to the site (the view wasnt there a few weeks ago) so I would expect this feature to be enabled soon.
https://my.gomo.ie/account_details/barrings

Thanks, I see that.. Will keep an eye over next while.

tuxy · 13-01-2020 04:47PM

Masala wrote: »

Was asking for moving my wife.... who would not be savvy in the ways of Google etc. She just makes calls and sends messages!!! So- how can i ensure all contacts are saved to the phone rather than the sim???

Many thanks

If it's a smart phone the contacts are probably saved on google or icloud so you don't have to do anything when switching sim or even phone.

If some numbers are missing when you switch sims you can still put the old sim back in even if it's deactivated and search google on how to copy sim contacts from sim to phone.

JD_85 · 13-01-2020 07:31PM

Bit late to the party here so i apologise for not having time to read through all the pages but seriously considering signing up before the deadline tomorrow. I’ve been with eir for years, no problems network wise. I’m in the outskirts of Dublin City. I use an iPhone, not locked to any network. Currently paying 30 a month on a 30 day rolling contract so this is a no brainer to me, if it’s as simple as it sounds? Order the sim, port my number over, and eir will automatically cancel my contract, I don’t even have to ring them? Has anyone had any problems in this regard?

Slippin Jimmy · 13-01-2020 07:50PM

This is it wrote: »

Their customer care is awful. But then again, it's one of the reasons it's so cheap.

Their live chat never seems to be online when I log into my account either.

tuxy · 13-01-2020 07:52PM

Yeah I feel like I dodged a bullet because everything works for me.
Texts, Calls, Data for €10! but it could have gone so wrong......

Slippin Jimmy · 13-01-2020 07:56PM

This is it wrote: »

I get them on Facebook chat if I need to. Fire off a message and an hour or two later your phone will ping when they write back. Not ideal but it works

I don't have a FB account anymore. I see they are on twitter too. Be handy if they had a Whatsapp number.

DopeTech · 13-01-2020 07:58PM

Slippin Jimmy wrote: »

Be handy if they had a Whatsapp number.

Now you're talking! Would be very handy but I suspect it'll never happen. Virgin media do it and it works very well for most queries.

kippy · 13-01-2020 08:35PM

The vast majority of those who have moved over have had no issues whatsoever.
There are a few things you can do/check prior to porting that reduce your chances of having porting issues outlined elsewhere in the thread.

I've ported over from eir, three, Vodafone, Tesco on about 8 different phones/numbers at this stage. Biggest issue on a couple of changeovers was transferring contacts from a really old phone with larger SIM but that's not a GoMo issue as such.
Service has been great on all devices, decent coverage in rural areas and I'd say a combined monthly saving of 210 euro across the 8 numbers.

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