ESB eCars pricing introduction

deadduck · 04-12-2019 08:59PM

JohnC. wrote: »

Wasn't there something posted not too long ago in the thread about numbers being reused for some reason, which is causing issues for some?

just had a quick look back through the thread and couldn't find that, but it would explain what's happened, i.e. my number was re-used for a new card for someone else.

i haven't used a public charging point in quite some time, so maybe they thought i wasn't using the public chargers at all anymore and re-issued my number to a new customer...

anyway, once i hear back from them i'll post again to let you know what the root of it was.

KCross · 04-12-2019 09:11PM

deadduck wrote: »

just had a quick look back through the thread and couldn't find that, but it would explain what's happened, i.e. my number was re-used for a new card for someone else.

i haven't used a public charging point in quite some time, so maybe they thought i wasn't using the public chargers at all anymore and re-issued my number to a new customer...

anyway, once i hear back from them i'll post again to let you know what the root of it was.

If there is an SCP near you you should plug in and start a charge using your card and see if it appears on your account afterwards.

Just let it charge for a few minutes and disconnect again. It will be free since its an SCP but at least you'll see if your card is registered properly.... maybe you mistyped the number or something?

deadduck · 04-12-2019 09:16PM

KCross wrote: »

If there is an SCP near you you should plug in and start a charge using your card and see if it appears on your account afterwards.

Just let it charge for a few minutes and disconnect again. It will be free since its an SCP but at least you'll see if your card is registered properly.... maybe you mistyped the number or something?

as ecars suspended my account (which i verified by trying to log in), i won't be able to see any activity for now

but when on the phone earlier i read out the number on the card to the ecars agent, and he verified it was the correct number...

Bixler3 · 06-12-2019 05:52PM

I was charging at a Circle K today and monitoring the charge duration on the ecars web site from my phone as it was raining.
When the timer got to 44:40 I swiped on the page and the car stopped charging almost immediately.

However when I checked my charge history it said I had charged for 46:08 and hit me with a €5 overcharge.

Has anybody else experienced this problem, I did report it to eCars but the young man on the phone was not too
hopeful for me?

Thanks in advance.

kennethsmyth · 06-12-2019 06:04PM

Bixler3 wrote: »

I was charging at a Circle K today and monitoring the charge duration on the ecars web site from my phone as it was raining.
When the timer got to 44:40 I swiped on the page and the car stopped charging almost immediately.

However when I checked my charge history it said I had charged for 46:08 and hit me with a €5 overcharge.

Has anybody else experienced this problem, I did report it to eCars but the young man on the phone was not too
hopeful for me?

Thanks in advance.

Not too hopeful, I’d be telling them about their issue and letting them know it will be a chargeback unless they refund and fix their systems. It’s a fiver but it’s yours, 45mins should be 45 mins, their system is incorrect.

kennethsmyth · 06-12-2019 06:06PM

kennethsmyth wrote: »

Not too hopeful, I’d be telling them about their issue and letting them know it will be a chargeback unless they refund and fix their systems. It’s a fiver but it’s yours, 45mins should be 45 mins, their system is incorrect.

I just saw you were watching it on the app so there should of been no discrepancies

06-12-2019 06:53PM

Good to know about the lengthy delay. Back during my continental trip in Summer 2018 I used the Fortum chargers and it took about 10 seconds from hitting the stop on the app before the charger actually stopped. So knowing above the 20 sec discrepency there is no reason to really wait until 44:50 before hitting the stop. I will make sure to stop at least one minute before the time.

You might not get the final 0.75 kWh during the last minute if your car still charges at 45 kW at that stage. L40 at the best charges at 10-20 kW in 45 minute mark so that last minute is a very small fraction of a kWh.

Bixler3 · 06-12-2019 06:55PM

kennethsmyth wrote: »

I just saw you were watching it on the app so there should of been no discrepancies

Just checked and they have refunded the overcharge, fair play, prompt action.

JohnC. · 06-12-2019 08:53PM

Are they maybe counting from when you unhook the charging cable head from the charge point rather than from starting the actual charge or something equally silly?

Bixler3 · 06-12-2019 09:08PM

JohnC. wrote: »

Are they maybe counting from when you unhook the charging cable head from the charge point rather than from starting the actual charge or something equally silly?

Perhaps, I just don't know, I'm gonna quit at 43 minutes in future to be sure.

Dempsey · 06-12-2019 11:39PM

I got charged money for using fast ac at a fast charge point. Is that right?

KCross · 07-12-2019 12:56AM

Dempsey wrote: »

I got charged money for using fast ac at a fast charge point. Is that right?

It’s a rapid charger, so yes.

What car do you have?
If it’s something like a leaf or an Ioniq you should be using SCP’s not FCP’s to charge on AC.

Dempsey · 07-12-2019 11:13AM

KCross wrote: »

It’s a rapid charger, so yes.

What car do you have?
If it’s something like a leaf or an Ioniq you should be using SCP’s not FCP’s to charge on AC.

Ive used fast ac on a fcp before and not charged for it

I have an egolf, the ccs and chademo was faulty on this one

McGiver · 07-12-2019 02:02PM

JohnC. wrote:

Are they maybe counting from when you unhook the charging cable head from the charge point rather than from starting the actual charge or something equally silly?

There's no way they can measure this, unlikely they have a sensor for it.

Black_Knight · 07-12-2019 02:53PM

Dempsey wrote: »

Ive used fast ac on a fcp before and not charged for it

I have an egolf, the ccs and chademo was faulty on this one

Was that before fees came into existence.

Any port on a rapid charger is billable now.

Dempsey · 08-12-2019 01:04AM

Black_Knight wrote: »

Was that before fees came into existence.

Any port on a rapid charger is billable now.

Nope, i know when charges came in!

The fcp in nenagh for one is still free for fast ac, im sure there is more if i looked

Black_Knight · 08-12-2019 03:44AM

Dempsey wrote: »

Nope, i know when charges came in!

The fcp in nenagh for one is still free for fast ac, im sure there is more if i looked

Is that in purpose though? AFAIK all fcp are supposed to be billable now. On the new site nenagh shows up at a 33c per kWh cost

innrain · 08-12-2019 10:07AM

Bixler3 wrote: »

I was charging at a Circle K today and monitoring the charge duration on the ecars web site from my phone as it was raining.
When the timer got to 44:40 I swiped on the page and the car stopped charging almost immediately.

However when I checked my charge history it said I had charged for 46:08 and hit me with a €5 overcharge.

Has anybody else experienced this problem, I did report it to eCars but the young man on the phone was not too
hopeful for me?

Thanks in advance.

Yes the timer in the app is not accurate.
Note the starting time and the time on the phone. Here is after about 15 minutes

e2XaqE8.png?1

and here is after about 40 mins
YFRdUib.png?1

Also my car's battery just expanded over 100kWh

McGiver · 08-12-2019 10:16AM

innrain wrote: »

Yes the timer in the app is not accurate.
Note the starting time and the time on the phone. Here is after about 15 minutes

and here is after about 40 mins

Also my car's battery just expanded over 100kWh

SOC incorrect? Or the kWh taken.

innrain · 08-12-2019 11:13AM

SOC. The correct value was 73%.

BigAl81 · 09-12-2019 11:08AM

Ha,

Clear as mud...

https://www.irishtimes.com/news/ireland/irish-news/esb-ecars-advises-electric-vehicle-owners-to-disregard-its-own-app-1.4108892

graememk · 09-12-2019 11:37AM

BigAl81 wrote: »

Ha,

Clear as mud...

https://www.irishtimes.com/news/ireland/irish-news/esb-ecars-advises-electric-vehicle-owners-to-disregard-its-own-app-1.4108892

I can't see why they can't remove the app from the app stores

Hell even replace the app with a shortcut to the website

Dardania · 09-12-2019 11:52AM

graememk wrote: »

I can't see why they can't remove the app from the app stores

Hell even replace the app with a shortcut to the website

Second option would be better - it's so annoying when service providers keep adding new apps instead of performing proper product management. My Foscam CCTV camera is like this (with regional differences too) and Nissan with their carwings, connect, connect ev et al.

Mickeroo · 09-12-2019 12:00PM

graememk wrote: »

Hell even replace the app with a shortcut to the website

You can just add the website to your Home Screen and it's the same thing.

spakman · 09-12-2019 12:56PM

card reader on charger not working, all agents busy, waiting for call back for 40 mins. disaster! is there a widespread problem today?

ELM327 · 09-12-2019 12:57PM

spakman wrote: »

card reader on charger not working, all agents busy, waiting for call back for 40 mins. disaster! is there a widespread problem today?

Use the website?

Silent Running · 09-12-2019 12:59PM

On a slow charger now and the machine is showing 2 minutes more than the timer on the website. For a system that applies a penalty for overstay, the timers should be exactly the same.

I know there's no charge for slow chargers, but there will be.

ELM327 · 09-12-2019 01:01PM

Silent Running wrote: »

On a slow charger now and the machine is showing 2 minutes more than the timer on the website. For a system that applies a penalty for overstay, the timers should be exactly the same.

I know there's no charge for slow chargers, but there will be.

Agree 100% here, you should tie the overstay to the timer on the display screen

Dempsey wrote: »

Nope, i know when charges came in!

The fcp in nenagh for one is still free for fast ac, im sure there is more if i looked

I've seen this too, the AC is not recording kWh delivered on some of the older units so it is free - as 0.0kWh was delivered according to the charger.

DrPhilG · 09-12-2019 01:04PM

So ecars still don't have the app out, 3 weeks after the charging system went live. No date being given.

The timers aren't synched up which will lead to loads of people having to call in about unfair overstay charges. This will in turn add to the wait times for remote starts/stops.

Who would ever have predicted that eCars would make a balls of things? They're normally so smooth and efficient?

Silent Running · 09-12-2019 01:08PM

DrPhilG wrote: »

So ecars still don't have the app out, 3 weeks after the charging system went live. No date being given.

The timers aren't synched up which will lead to loads of people having to call in about unfair overstay charges. This will in turn add to the wait times for remote starts/stops.

Who would ever have predicted that eCars would make a balls of things? They're normally so smooth and efficient?

Just to add insult to injury..
I'm at one of the brand new chargers installed about a month ago. It replaced an old unit which only had one side working for over 2 years. Now the new charger hasn't worked properly since it was installed... same side not working.

You couldn't make this up.

ESB eCars pricing introduction

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