GoMo Experience Great so far

kippy · 09-11-2019 7:19pm #1

So, I've often said that you'll really only hear the "negatives" online - particularily when you are researching a new product etc as people tend to only want to vent about a bad experience and not necessarily talk about a "standard" or "good" experience. There are a few threads in here that you can see around bad experiences with GoMo.

I ordered 3 SIMS for three different people on the 15th of October, under the same debit card. All three arrived at their addresses within 4-5 or so business days, and all online accounts were successfully setup/updated etc.
I ported to one SIM (from 3 PAYG) on the Sunday of the Bank Holiday weekend. Absolutely no issues.
I've ported the other two today - having changed the dates and times of the port on the online accounts today also. No issues with either port (from EIR PAYG) - all great.
I got two notifications that payment was not taken in the past few days from my card for two of the three SIMS which appears to be a safety check with unintended consequences - which I assume will be sorted in a day or two.

So for what I was spending on one SIM per month, I am now spending on three and with a percentage more of everything.

That's my spiel and I suspect it's the experience of the vast majority of those that have gone with GoMo.

I've been a customer of O2, Vodafone, 3, Meteor, iD, Virgin Media, Eir and now GoMo over the past 20 years or so and have generally found them all to be of a similiar standard if and when there has been an issue. The prime differentiator for me has been cost and thankfully, it is great to see greater and greater competition in the marketplace.

O'Prez · 09-11-2019 8:08pm

It's been seamless for me too. Got my SIM on day 10 of the stated 10 business days delivery time. Opted to port my number the same day the SIM arrived. Chose 1pm and by 1:15pm my 3 SIM had stopped working. Popped in the GoMo SIM and everything worked: calls, texts, 4G with absolutely nothing for me to do except set up voice mail. Customer service through live chat and Facebook messenger is a waste of time though. Twitter was the only channel through which I got a response and I only contacted them because my account details updated online the day before the SIM arrived so was a bit concerned there might have been a SIM-related disaster having read some of the horror stories on here. Coverage (voice and 4G) is much the same as 3 but at a fraction of the cost and includes a call package that really can't be beaten.

Oige1981 · 09-11-2019 9:35pm

O'Prez wrote: »

It's been seamless for me too. Got my SIM on day 10 of the stated 10 business days delivery time. Opted to port my number the same day the SIM arrived. Chose 1pm and by 1:15pm my 3 SIM had stopped working. Popped in the GoMo SIM and everything worked: calls, texts, 4G with absolutely nothing for me to do except set up voice mail. Customer service through live chat and Facebook messenger is a waste of time though. Twitter was the only channel through which I got a response and I only contacted them because my account details updated online the day before the SIM arrived so was a bit concerned there might have been a SIM-related disaster having read some of the horror stories on here. Coverage (voice and 4G) is much the same as 3 but at a fraction of the cost and includes a call package that really can't be beaten.

Likewise mine amazing also - I also done a thread saying how fantastic it is - the cost is amazing - will keep an eye on the bill hopefully it never goes above the 9.99 unless of course I ring other numbers on 4G the speed is amazing!

Ohmeha · 10-11-2019 5:27pm

Seemless experience for me too moving from Vodafone on their X plan. Signed up in the first week, got my SIM in the post after 9 days, and scheduled my port for last Thursday 7th, I was ported over within 20 minutes. Straight away getting decent 4G speeds (marginally slower than Vodafone) and fine call coverage in Dublin actually some improvement compared to some Vodafone blackspots in Dublin

Saving myself €140 per year for an unnoticeable difference in coverage so far with unlimited calls/texts/better data allowance, we'll see how it goes over the next year

morgana · 11-11-2019 1:42pm

Yup. Another positive voice - activation took about 10 hours, all good since. Ported number seamlessly today. Speeds at home are pretty much the same as Tesco Mobile, and much better out and about (in Mallow for instance).

This is it · 11-11-2019 1:45pm

Porting etc was ll perfect. I do have issues with speeds but that just transferred from Eir so it's no different but less than half the price. Very happy.

drunk_monk · 11-11-2019 2:18pm

I have to agree with the above. My simm arrived last Friday and I requested to port the next day at midday and bang on time I was ported over. Speeds are the same I was getting with Virgin but a lot cheaper. Very happy with GoMo

funnyname · 11-11-2019 3:25pm

Ordered on 30/10, arrived 7/11, tested it out on spare phone, ported today at 2pm.

Reception seems to as Vodafone (payg), did a speed test on 4g and got

21down
14 up
Ping 51
Jitter 1

Happy out so far

WildIreland · 12-11-2019 1:50pm

Ordered 5 sims (one for all the family). All arrived within the 10 day window, four ported over without issue this morning, waiting for daughter to come home from college to port the final one.

Flawless experience so far. Service seems great. Solid 3G at home (very rural), decent enough data and call coverage inside our old stone built schoolhouse. Full bar 4G coverage today in Cork with great bandwidth (see speedtest attached).

So far can't fault the service, and certainly can't fault the price.

dockysher · 12-11-2019 3:22pm

I was thinking of getin gomo sim and using an old phone in flat to mobile hopspot off. So would hav broadband essentially for 10 euro a month. Im in Galway city. Only rely use broadbrand fr netflix of streamin da odd match, would tis work well?

selfbuilder1 · 12-11-2019 4:34pm

I can confirm that GoMo throttles the speed when you reach 80GB. My speed is now 0.2Mbps more or less unusable. I was getting speeds of 30Mbps before I hit the 80GB limit

daheff · 12-11-2019 6:08pm

had little or no issues so far. Does what it says on the tin for me.

biggest issue I have is my phone is dying as I'm using data constantly....so more charging.

dockysher · 12-11-2019 6:15pm

selfbuilder1 wrote: »

I can confirm that GoMo throttles the speed when you reach 80GB. My speed is now 0.2Mbps more or less unusable. I was getting speeds of 30Mbps before I hit the 80GB limit

Thanks. I doubt ww would be hitting the 80gb, only 2 of us in flat nd just netflix or browsing or odd stream of match or ufc. Neone know what speed like in galway city with gomo
?

kippy · 12-11-2019 7:45pm

dockysher wrote: »

Thanks. I doubt ww would be hitting the 80gb, only 2 of us in flat nd just netflix or browsing or odd stream of match or ufc. Neone know what speed like in galway city with gomo
?

Speeds depend on a few factors.

Easy hit 80 gig between two people if tethered to two laptops etc watching a good bit of netflix on non mobile devices. Have you any idea of how much data you both use currently?
You might be able get this from your current ISP.

Lissavane · 12-11-2019 8:29pm

selfbuilder1 wrote: »

I can confirm that GoMo throttles the speed when you reach 80GB. My speed is now 0.2Mbps more or less unusable. I was getting speeds of 30Mbps before I hit the 80GB limit

That's interesting - first confirmation I've seen that the 80 GB throttling limit is implemented. I'd have expected a reduced speed that would be at least usable for email and basic surfing - apparently not so.

It would be interesting to hear what others' experiences are. I'm nowhere near the limit yet.

dockysher · 12-11-2019 8:31pm

I connected virgin media to get my broadband usage but they refuse to give it to me since I canceled my account with them. I canceled it after my 12 months were up cause it was too expensive.

Heres what they told me:

For reading the GB and MBs used for a service. It needs to check for the information stored in the modem to the line system. Your account is terminated now so you cant check this.

kippy · 12-11-2019 9:27pm

dockysher wrote: »

I connected virgin media to get my broadband usage but they refuse to give it to me since I canceled my account with them. I canceled it after my 12 months were up cause it was too expensive.

Heres what they told me:

For reading the GB and MBs used for a service. It needs to check for the information stored in the modem to the line system. Your account is terminated now so you cant check this.

This may be of use to estimate usage:
https://help.netflix.com/en/node/87

Gotya · 12-11-2019 10:49pm

Edit- Wrong thread*

PropJoe10 · 12-11-2019 10:57pm

Zero problems so far. Delighted with this, great value!

two wheels good · 12-11-2019 11:49pm

What's the contract duration? (Yes, I did trawl the FAQs).
When can a customer cancel the service without penalties?

This is it · 12-11-2019 11:51pm

two wheels good wrote: »

What's the contract duration? (Yes, I did trawl the FAQs).
When can a customer cancel the service without penalties?

30 day rolling

Rega · 13-11-2019 12:00pm

Ordered my sim (and unlock code from Three) on the 31st of October.

Got it on the 11th of November.

Tested it yesterday in my phone (Huawei P10 Plus).
Reception and data was all good at home and in work.

Set it to port from my expired Three Billpay account at 7am this morning.
At 8am I got a text from Three saying the port had been accepted.
Soon after I swapped sims and got a welcome text from Gomo.

Perfect since.

ebeanz · 15-11-2019 7:24pm

I ordered 3 sims on the 1st November which arrived in about 8 days. I had 3 port times scheduled and all of them went through within minutes. Ported from an O2 legacy account, Three and Vodaphone and all of us are happy, we’ve saved €25 a month and I now get free calls and texts so an additional saving there.

redoctober · 16-11-2019 11:55am

I ordered 29th October. Sim hadn't arrived after 10 days. Tried to contact them. Little response. I read the horror stories online and was afraid I'd have the same experience. Sim arrived yesterday after 13 working days. Ported this morning. Everything seems good so far. Speeds better for me than three as signal was awful in my area.

Nutgrover · 16-11-2019 9:42pm

How to access the voice mail on GoMo? The voice mail tel. number is +44 7782 333 123. Then, I was prompted for my phone number or # if that's for the number I'm calling from, so I pressed #. Then, I was prompted for the PIN. I entered the PIN of the SIM card - not accepted. Entered my phone PIN - not accepted. Tried 1234# and 0000#. No luck. What PIN is it?? Go Mo has no customer service helpline. I filled in the online form and after 3 working days got no response, so I'm trying posting this issue here. Are you able to access your voice mail on Go Mo? How?? What PIN do you use - the one for your SIM card or some different one? If the different one, how did you obtain it (given my experience of GoMo online form being non-responsive)??!!?

Voice mail may seem not important but not when my clients and potential clients left them for me and now they're thinking I'm ignoring them!

Thanks in advance and awaiting in despair

Nutgrover

Jeff2 · 16-11-2019 9:57pm

Nutgrover wrote: »

How to access the voice mail on GoMo? The voice mail tel. number is +44 7782 333 123. Then, I was prompted for my phone number or # if that's for the number I'm calling from, so I pressed #. Then, I was prompted for the PIN. I entered the PIN of the SIM card - not accepted. Entered my phone PIN - not accepted. Tried 1234# and 0000#. No luck. What PIN is it?? Go Mo has no customer service helpline. I filled in the online form and after 3 working days got no response, so I'm trying posting this issue here. Are you able to access your voice mail on Go Mo? How?? What PIN do you use - the one for your SIM card or some different one? If the different one, how did you obtain it (given my experience of GoMo online form being non-responsive)??!!?

Voice mail may seem not important but not when my clients and potential clients left them for me and now they're thinking I'm ignoring them!

Thanks in advance and awaiting in despair
Nutgrover

You need to setup voicemail first be phoning 171 and they will ask you to input a pin.

The pin is up of your choice so remember it as you need it to access your voicemail from another phone.

BTW +44 is a UK number.

Lissavane · 16-11-2019 10:00pm

Nutgrover wrote: »

How to access the voice mail on GoMo? The voice mail tel. number is +44 7782 333 123. Then, I was prompted for my phone number or # if that's for the number I'm calling from, so I pressed #. Then, I was prompted for the PIN. I entered the PIN of the SIM card - not accepted. Entered my phone PIN - not accepted. Tried 1234# and 0000#. No luck. What PIN is it?? Go Mo has no customer service helpline. I filled in the online form and after 3 working days got no response, so I'm trying posting this issue here. Are you able to access your voice mail on Go Mo? How?? What PIN do you use - the one for your SIM card or some different one? If the different one, how did you obtain it (given my experience of GoMo online form being non-responsive)??!!?

Voice mail may seem not important but not when my clients and potential clients left them for me and now they're thinking I'm ignoring them!

Thanks in advance and awaiting in despair
Nutgrover

Where did you get the number +44 7782 333 123 and what makes you think it's the Gomo voicemail number? +44 is a UK area code.

Lennyzip · 17-11-2019 1:38am

Jeff2 wrote: »

You need to setup voicemail first be phoning 171 and they will ask you to input a pin.

The pin is up of your choice so remember it as you need it to access your voicemail from another phone.

BTW +44 is a UK number.

Didn't need a pin to setup mine . Sounds odd .Just dialed 171 and followed the instructions. Although when I get a voicemail I get a notification of unknown voicemail number . I just ignore the notification and listen to the voice mail.

Dayo93 · 17-11-2019 2:10am

Done 2 sims now, porting has been flawless.

17-11-2019 2:17am

arrived as expected, ported over no bother, data coverage is certainly no worse than i was having with 3 and its half the cost of my old rolling topup with ten times the data allowance before throttling kicks in, which I'll never get to.

couldnt ask for more

DaveyDave · 18-11-2019 12:40am

No issues with my port, my mam and sister followed shortly with no issues. The girlfriend ported the other day also no issues.

No issues with signals in West Dublin or in and around the city centre.

A colleague of mine recently signed a 2 year contract to get an S10. €350 for the phone and €40 a month, total of €1,310. Before he bought it I told him to buy one on Amazon unlocked for €650 and keep his Sim Only for the same price. Now that GoMo is out it would have cost €890. Could have saved €420!

JTMan · 18-11-2019 12:02pm

DaveyDave wrote: »

A colleague of mine recently signed a 2 year contract to get an S10. €350 for the phone and €40 a month, total of €1,310. Before he bought it I told him to buy one on Amazon unlocked for €650 and keep his Sim Only for the same price. Now that GoMo is out it would have cost €890. Could have saved €420!

This is the point that so many people miss. One, especially now, is far better off financially getting an unlocked phone and paying a tenner a month for unlimited usage.

neilthefunkeone · 18-11-2019 12:09pm

Ive had zero issues myself with gomo over the last 2 weeks. Ordered sim card but didnt schedule port until i tried it, i was coming from Eir so speeds, coverage was exactly the same.

Scheduled port for Monday morning @ 9am and it happened on time.

Happy with the monthly savings!

kippy · 18-11-2019 12:49pm

JTMan wrote: »

This is the point that so many people miss. One, especially now, is far better off financially getting an unlocked phone and paying a tenner a month for unlimited usage.

It's been the case for a long time.
And bigger saving still if you don't buy into the marketing hype of the far more expensive phones.

beauf · 18-11-2019 2:36pm

I had no issues. Speeds and signal is generally worse than my three and VM Sims though.

MrMusician18 · 18-11-2019 2:38pm

I've had a pretty good experience as well.. They're are some coverage dead zones in our apartment, which is a bit of a bummer though

Banzai600 · 18-11-2019 4:27pm

we signed up a family member on Tues 12th last week, sim arrived on the Thurs 14th, the port date was set for 17th in the afternoon at 3pm, it went perfectly.

in saying that..............

there are a few of us thinking of dropping virgin mobile to go with Gomo, but still unsure as the Gomo "customer service" seems to be pretty sh!t / questionable based on what ive been reading here. I did notice some of the first time user issues were down to ppl themselves on initial set up but Gomo need to be more proactive and getting stuff sorted surely....?

anyone else switch from virgin media in Dublin area ? i do travel europe on hols a bit and want to know what coverage is like but prob to early to tell at this rate.

Stone Deaf 4evr · 18-11-2019 5:34pm

Have been switched over for just under 3 weeks now, no hassles, was with Eir previously and service is essentially the same.
was paying 60 a month for 2 plans for myself and my wife, that €480 a year saving will go nicely towards a holiday or taxing the car!

Paulzx · 18-11-2019 5:39pm

I've switched 2 numbers from Virgin with no issue. As said before wait until you receive the sim card before scheduling a port and verify the number on the sim is the same as the one assigned in your MyGoMo account.

I activated the sim and made sure it was working by testing it making and recieving calls and texts and checked the data connection. Once i was happy with all of this i scheduled the port during business hours and everything went smoothly for both sims

peewee3ie · 19-11-2019 11:39am

I have order 2 sims and also ported over 2 numbers and I did set a date for the port and all went to plan on the day of the port. I waited for the day so I could work out which sims will be which number.

I did move from vodafone to gomo and very happy with it. just as with any mobile network there is places I had coverage and there is places with no coverage with both networks and also coverage with one network where the other has none.

I was paying VF around 70 a month for 2 numbers and now paying 20 a month for 2 numbers and saving 50 also getting alot more data from GoMo than vodafone was give any of the 2 numbers.

I am happy out

0gac3yjefb5sv7 · 19-11-2019 1:17pm

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

testtech05 · 19-11-2019 1:22pm

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I used it in Bristol in the UK a couple of weeks back, cant remember exactly which network it connected me to but the speeds over there were excellent.

I'm very happy with the switch so far, thankfully I haven't had a reason to contact support though as that seems to be the main issue with GoMo people are having!!

DaveyDave · 19-11-2019 1:46pm

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I can't imagine there would be many issues now that roaming is part of standard data. In the past when I bought roaming data I had to connect to a specific network which never worked. There was never any signal to manually connect and it would revert to something else and I wouldn't be able to use my roaming data.

Now that it's standard, I haven't had any issues landing in whatever city and using data right away. Unless I missed it, Eir's website doesn't specify to connect to certain networks abroad. I suspect GoMo to be the same.

Banzai600 · 19-11-2019 3:08pm

seems good so far, i reckon i might just do it. Id be saving 15e pm = 180.00 a year.

all above seems positive.

baldbear · 19-11-2019 7:44pm

OSI wrote: »

Had no issues at all porting 3 accounts over to GoMo from Vodafone, Eir and Tesco. However I am finding the data coverage to be a lot more hit and miss than I had in the past. Even compared to the Eir account which doesn't make a lot of sense.

I was with Eir and data coverage isn't as good down the country with Gomo. My Mrs home house in rural Gealway was poor but I don't mind as I wouldn't need it there. It was better with Eir so I don't understand it

jonnny68 · 19-11-2019 8:26pm

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

Yeah i was in Manchester and it connected straight away and the speeds were very good.

Cabaal · 20-11-2019 9:42am

Moved two mobiles to GoMo this week, no problems.
Well worth the move, between the two mobiles its saving 50e a month

20-11-2019 11:32am

New SIM took a week to arrive which is understandable due to demand.

Setup the porting as soon as it came and it ported within an hour of the allocated time. No problems.

buzz77 · 21-11-2019 1:03am

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I have used it in Spain. Phone connected automatically to Orange network upon landing. Very good service, great internet speed, calls and texts to/from Ireland worked without hassle.

Lennyzip · 21-11-2019 9:11pm

Ordered a sim for a mate Tuesday . Arrived today . Maybe they are finally getting on top of things or things have settled down . Who knows but that is some turn around in the process . He's not porting so will see how he gets on .

Banzai600 · 22-11-2019 2:58pm

yeah, im gonna pull the trigger and tell virgin mobile to get stuffed. all seems positive.

if it goes pear shaped, the cooling off period is 30 days so can just shop around again.

GoMo Experience Great so far

Comments