GoMo Experience Great so far

Ive had zero issues myself with gomo over the last 2 weeks. Ordered sim card but didnt schedule port until i tried it, i was coming from Eir so speeds, coverage was exactly the same.

Scheduled port for Monday morning @ 9am and it happened on time.

Happy with the monthly savings!

we signed up a family member on Tues 12th last week, sim arrived on the Thurs 14th, the port date was set for 17th in the afternoon at 3pm, it went perfectly.






in saying that..............

there are a few of us thinking of dropping virgin mobile to go with Gomo, but still unsure as the Gomo "customer service" seems to be pretty sh!t / questionable based on what ive been reading here. I did notice some of the first time user issues were down to ppl themselves on initial set up but Gomo need to be more proactive and getting stuff sorted surely....?


anyone else switch from virgin media in Dublin area ? i do travel europe on hols a bit and want to know what coverage is like but prob to early to tell at this rate.

I've switched 2 numbers from Virgin with no issue. As said before wait until you receive the sim card before scheduling a port and verify the number on the sim is the same as the one assigned in your MyGoMo account.

I activated the sim and made sure it was working by testing it making and recieving calls and texts and checked the data connection. Once i was happy with all of this i scheduled the port during business hours and everything went smoothly for both sims

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I can't imagine there would be many issues now that roaming is part of standard data. In the past when I bought roaming data I had to connect to a specific network which never worked. There was never any signal to manually connect and it would revert to something else and I wouldn't be able to use my roaming data.

Now that it's standard, I haven't had any issues landing in whatever city and using data right away. Unless I missed it, Eir's website doesn't specify to connect to certain networks abroad. I suspect GoMo to be the same.

OSI wrote: »

Had no issues at all porting 3 accounts over to GoMo from Vodafone, Eir and Tesco. However I am finding the data coverage to be a lot more hit and miss than I had in the past. Even compared to the Eir account which doesn't make a lot of sense.

I was with Eir and data coverage isn't as good down the country with Gomo. My Mrs home house in rural Gealway was poor but I don't mind as I wouldn't need it there. It was better with Eir so I don't understand it

Pheonix10 wrote: »

Has anyone tried GoMo abroad yet? Wondering what network they use then? If there any issues it may be a concern as there is no 24/7 support...

I have used it in Spain. Phone connected automatically to Orange network upon landing. Very good service, great internet speed, calls and texts to/from Ireland worked without hassle.

yeah, im gonna pull the trigger and tell virgin mobile to get stuffed. all seems positive.

if it goes pear shaped, the cooling off period is 30 days so can just shop around again.

JTMan wrote: »

Don't cancel at the Virgin Media end.

Order a GoMo sim, port and the Virgin Media account will be auto cancelled.

And don't port until you've received the Gomo SIM and checked that it's number matches that allocated to you on the Gomo website.

Ported Saturday. Only scheduled at 2.15 for 2.30, alll sorted by about 2.40. No issues with inbound or outbound, data working as good as with Eir.

Regarding Data: My Experience is you will be slowed down when you have used between 50 and 60GB's of data not 80GB as advertised. And by 'slowed down' they mean completely crippled to 25Kb/s at best.

Also they seem to be slowing the sending of the sim so you can't cancel within your cooling off period, it's already passed by the time you get the sim!

Just a quick note about GoMo customer support -- which is getting slated on Social media. My experience with support has been very positive. Four sims ported over without issue, but support always responded (not instantly, but usually within a couple of hours) to any queations I had via Webchat AND Twitter DM.

Great!

Then, last weekend I came to port the fifth and final family member's number and at first couldn't schedule it. Support confirmed via Twitter DM that there was an issue with the confirm button on the Move My Number page, and that they were working on it. Tried again later and it worked so port scheduled for 10am on Sunday.

Port went ahead as planned, and appeared to work, but while the number could receive calle my daughter couldn't make or send texts. Mobile data was working though. Back on to support (Twitter DM again -- seems to be the most responsive channel, although I've always had a reply via webchat too when I've tried it), who promised to escalate it to the technical team. On Monday morning everything started to work properly -- I thought "Brilliant!" -- but a couple of hours later her sim stopped picking up a signal entirely. So back onto support -- who escalated the issue.

Turned out to be a more complex issue than it appeared on the surface, relating to blocks on the core network that weren't lifted as they should have been during the porting process. GoMo's support explained their team has no access to the core elements of the network, but that they were working with their partners to resolve the issue as soon as possible. They kept me in the loop at every stage of the investigation, and escalated the problem as necessary to find a solution.

Yesterday lunchtime everything suddenly started working for her, so she's delighted.

While it was a frustrating experience, and shouldn't have happened (it took from Sunday lunchtime to Wednesday lunchtime to resolve), I can't really fault the service from GoMo support throughout the process.

My experience is completely at odds with other reports online -- but then I was never expecting to be able to pick up the phone and ring GoMo, or to walk into a store if things went awry. My expectations were always for online only support (which I prefer anyway) and GoMo came through with flying colours in that regard.

It's easily the BEST support experience I've had with ANY mobile phone operator over the last 20 years.

All five of us on Gomo now -- less than €50 a month for the whole families calls, texts and data -- fantastic!