revolut proof of identity ?.

bassy · 07-10-2019 5:57pm #1

hi just signed up to revolut and deposited 10 euro to get the revolut card,but I have no way of proving my identity as I have no license or passport.
I have tried my pps card but its not being accepted as proof of identity,any other way I can prove my identity ?.

listermint · 07-10-2019 5:58pm

bassy wrote: »

hi just signed up to revolut and deposited 10 euro to get the revolut card,but I have no way of proving my identity as I have no license or passport.
I have tried my pps card but its not being accepted as proof of identity,any other way I can prove my identity ?.

Nope.

Would suggest you get either formal identification. Passport most likely. Everyone should have a passport.

bassy · 07-10-2019 6:00pm

listermint wrote: »

Nope.

Would suggest you get either formal identification. Passport most likely. Everyone should have a passport.

no point in paying 80 euro for a passport I will never use,may I ask whats formal id ?.

tedpan · 07-10-2019 6:27pm

I think a national identity card should work. Revolut says 'government issued photo id'

bassy · 07-10-2019 6:37pm

tedpan wrote: »

I think a national identity card should work. Revolut says 'government issued photo id'

hi tedpan is a national identity card not a pps card?,i have tried the pps card with my pic and name on it.but there not accepting it.

Midnight_EG · 07-10-2019 6:42pm

bassy wrote: »

hi tedpan is a national identity card not a pps card?,i have tried the pps card with my pic and name on it.but there not accepting it.

A PPS card is not a form of identification, its stupid but that's the rules.

hawkelady · 07-10-2019 6:42pm

They will only accept a passport in Ireland. Why won’t you get one ? Have you ever been abroad on a holiday ???

Dravokivich · 07-10-2019 6:44pm

I think they only accept passports for ireland. I tried to use my drivers license and it still prompted me for passport. Only did it a couple of months ago.

We dont have a national I'd card.

bassy · 07-10-2019 6:47pm

the were well able to accept the 10 euros I transferred from my bank account to revolut account to apply for the revolut card.now seems I cannot transfer back the 10 euros from my revolut account to my bank acc.

Dravokivich · 07-10-2019 6:50pm

Contact them for a refund, if its not going to happen without your account being verified.

tedpan · 07-10-2019 7:28pm

bassy wrote:

the were well able to accept the 10 euros I transferred from my bank account to revolut account to apply for the revolut card.now seems I cannot transfer back the 10 euros from my revolut account to my bank acc.

That's disappointing mate. Hope you get sorted

bassy · 07-10-2019 7:48pm

there a disaster to try to contact,there chat app is a automated set up.the have no email for contact.

bassy · 07-10-2019 7:49pm

Dravokivich wrote: »

Contact them for a refund, if its not going to happen without your account being verified.

whats the best way to contact them?,the have no email contact.
there chat in the revolut app is automated.

Jacovs · 07-10-2019 7:53pm

I had similar issue. They didnt accept my passport, drivers license or GNIB card. No other ID I can possibly use. Asked for the account to be closed and €10 refunded but never saw the €10 yet and its been 2 months.

Cant transfer funds without verifying ID so couldnt get the €10 back myself.
Cant access the in-app chat without verifying ID.

Nightmare to deal with if everything doesnt go 100% right.

Dravokivich · 07-10-2019 7:54pm

Could you not do a charge back then?

bassy · 07-10-2019 7:57pm

ye a joke of a set up in regards to customer support its zero support...…………………………………..

bassy · 07-10-2019 11:01pm

Jacovs wrote: »

I had similar issue. They didnt accept my passport, drivers license or GNIB card. No other ID I can possibly use. Asked for the account to be closed and €10 refunded but never saw the €10 yet and its been 2 months.

Cant transfer funds without verifying ID so couldnt get the €10 back myself.
Cant access the in-app chat without verifying ID.

Nightmare to deal with if everything doesnt go 100% right.

just been chatting to a rep on revolut app the customer support and its passport only accepted so I requested for them to transfer my 10 euro back to my bank acc and its being processed now,can take up to 5 days to have it back,where as when I lodged it the took it straight away lol.

im gonna delete my revolut app and do one up in my mums name as she has a passport,so that's how im gonna operate the revolut now.

unkel · 08-10-2019 3:36pm

Sorry to barge in on this thread, but it is relevant to the thread title. I've had my Revolut for years, KYC (passport) done at the start.

Now in recent weeks they keep bugging me about having to do KYC again? I think they might have changed headquarters to a different country or something like that? What happens if I don't bother doing this KYC stuff again? I feel I shouldn't have to.

Qrt · 08-10-2019 3:38pm

bassy wrote: »

there a disaster to try to contact,there chat app is a automated set up.the have no email for contact.

If you ask the automated chat “I need to talk to a person” you’ll get a real person.

The high horse brigade · 08-10-2019 3:39pm

WTF? Who hasn't got a passport these days

makeorbrake · 08-10-2019 3:40pm

unkel wrote: »

Sorry to barge in on this thread, but it is relevant to the thread title. I've had my Revolut for years, KYC (passport) done at the start.

Now in recent weeks they keep bugging me about having to do KYC again? I think they might have changed headquarters to a different country or something like that? What happens if I don't bother doing this KYC stuff again? I feel I shouldn't have to.

Yeah, I had to do it again also. Don't quote me on this but I think it's to do with Brexit. As they're London based - once the UK leaves, then new KYC needed in the european context ...i think that's the deal.

GBX · 08-10-2019 3:42pm

I had good help from them via Twitter. Give then a shout there.

www.twitter.com/RevolutApp

whomitconcerns · 08-10-2019 3:42pm

What would be the benefit of a revolut card If You never travel? Having no passport I assume that, that is the case?

Fian · 08-10-2019 3:43pm

unkel wrote: »

Sorry to barge in on this thread, but it is relevant to the thread title. I've had my Revolut for years, KYC (passport) done at the start.

Now in recent weeks they keep bugging me about having to do KYC again? I think they might have changed headquarters to a different country or something like that? What happens if I don't bother doing this KYC stuff again? I feel I shouldn't have to.

Although they are not a bank they are regulated. Tbh if they feel that they are obliged to renew KYC checks in order to comply with anti money laundering regulations they are not going to be flexible - they will need you to do it or they will close the account. No financial service provider is going to continue to provide services if they feel they are in breach of anti money-laundering KYC obligations. Bear in mind we are on 5th AML directive in recent years, not to mention that they may well have transferred to a non-uk eu based institution for brexit reasons.

The high horse brigade · 08-10-2019 3:44pm

whomitconcerns wrote: »

What would be the benefit of a revolut card If You never travel? Having no passport I assume that, that is the case?

Pay in sterling on Amazon and other stores. Disposable virtual visa cards. Works with Google/Apple pay. I use mine all the time

Grumpypants · 11-10-2019 8:04am

I've had a bunch of problems but eventually got verified. Then brecit came and they needed me to verify again. Then in the last few weeks they decided a driving licence wasn't okay and i'd to do it all again with a passport.

Main issue glare. Found putting it on a place with no overhead light worked.

Torsevt · 11-10-2019 8:13am

Will they accept an expired passport

I'm with them a long time but I'm getting daily messages looking for new ID

el diablo · 14-10-2019 11:58pm

unkel wrote: »

Sorry to barge in on this thread, but it is relevant to the thread title. I've had my Revolut for years, KYC (passport) done at the start.

Now in recent weeks they keep bugging me about having to do KYC again? I think they might have changed headquarters to a different country or something like that? What happens if I don't bother doing this KYC stuff again? I feel I shouldn't have to.

I'm also getting bombarded with messages asking me to submit another form of ID. Been ignoring them for many months and my account still works. So is it true they won't accept Irish driving licences as a form of ID?

bassy · 15-10-2019 12:06am

el diablo wrote: »

I'm also getting bombarded with messages asking me to submit another form of ID. Been ignoring them for many months and my account still works. So is it true they won't accept Irish driving licences as a form of ID?

passport only as far as im aware.

el diablo · 15-10-2019 12:10am

bassy wrote: »

passport only as far as im aware.

Hmm ok, I've already uploaded my Irish passport.

bassy · 15-10-2019 12:17am

el diablo wrote: »

Hmm ok, I've already uploaded my Irish passport.

should be all good in seconds so,as I opened a account with my mums details this evening and within seconds of adding her passport it was verified.

Masala · 15-10-2019 8:53am

Anyone having problems with their request to Update App??

ddub11 · 07-04-2020 8:33pm

Hi, i been trying to set up a revolut account and im have issue regarding identity.

So i set up my account and put 60 euro in and it seems my pps card is not acceptable id,all i have is an out of date passport which they say is not acceptable.

So is there a way around this and if not can i move my money back to my bank (no id verified)or will i have to request them to refund me /
Thanks guys.

el diablo · 08-04-2020 4:07am

ddub11 wrote: »

Hi, i been trying to set up a revolut account and im have issue regarding identity.

So i set up my account and put 60 euro in and it seems my pps card is not acceptable id,all i have is an out of date passport which they say is not acceptable.

So is there a way around this and if not can i move my money back to my bank (no id verified)or will i have to request them to refund me /
Thanks guys.

No driving licence?

ddub11 · 08-04-2020 11:54am

el diablo wrote: »

No driving licence?

Ye i have a licence,do you think thats acceptable?i was thinking its passport or nothing.

08-04-2020 12:01pm

I signed up with them back when an EU driving licence was accepted.
Now they are pestering me for a Passport.
If the driving licence was OK before Brexit then it should still be OK.
So they can forget about it.

Gooser14 · 08-04-2020 12:10pm

65535 wrote:

I signed up with them back when an EU driving licence was accepted. Now they are pestering me for a Passport. If the driving licence was OK before Brexit then it should still be OK. So they can forget about it.

Make sure you have no money on your Revolut card because your account will eventually be locked if you don't provide a copy of your passport.

el diablo · 08-04-2020 5:49pm

ddub11 wrote: »

Ye i have a licence,do you think thats acceptable?i was thinking its passport or nothing.

Best to contact customer support and see what they say.

ddub11 · 08-04-2020 6:04pm

el diablo wrote: »

Best to contact customer support and see what they say.

Was on to them today ,update passport only.

Thats fair enough but it does give the option of using a government issued id card and imo my pps card is exactly that,its got my photo and address and pps number so they should accept it.

Guess i need to get the passport updated.

makeorbrake · 08-04-2020 6:08pm

ddub11 wrote: »

Thats fair enough but it does give the option of using a government issued id card and imo my pps card is exactly that,its got my photo and address and pps number so they should accept it.

I would say you need to be more assertive on this point. I recently went through KYC/AML with another entity and they refused to recognise the national identity card that I presented with - as exactly that. When challenged, they backed down. I don't know where revolut's customer service team are based out of - but there's a good chance they have no notion of what the PPS card is - and that it is government issued.

ddub11 · 08-04-2020 11:20pm

makeorbrake wrote: »

I would say you need to be more assertive on this point. I recently went through KYC/AML with another entity and they refused to recognise the national identity card that I presented with - as exactly that. When challenged, they backed down. I don't know where revolut's customer service team are based out of - but there's a good chance they have no notion of what the PPS card is - and that it is government issued.

Agree with you on this,i did explain to them that the pps card is government issued etc and should be accepted but they were adamant that it can not be used.

I do think they should update their website with regards to Irish applicants and not give the option of government ID card if they are not going to accept what is in effect an Irish ID card it would imo save a lot of time when trying to sat up an account.

Gooser14 · 08-04-2020 11:43pm

What's a PPS card? I am familiar with the Public Services Card (PSC) but have never heard of a PPS card. The problem with the PSC is it doesn't have your DoB on it.

ddub11 · 09-04-2020 4:44pm

Gooser14 wrote: »

What's a PPS card? I am familiar with the Public Services Card (PSC) but have never heard of a PPS card. The problem with the PSC is it doesn't have your DoB on it.

Same thing,some call it a pps card.Not sure how age comes into it.

I have an out of date passport which has my picture and age,alrite its no good for travelling but in terms of ID its still my passport with my picture and details.

Qrt · 10-04-2020 10:25pm

ddub11 wrote: »

Not sure how age comes into it

Your Date of Birth is probably the most important identifier a person has, after their name of course. You need to be 18 to have your own revolut account afaik.

ddub11 · 13-04-2020 4:53pm

Qrt wrote: »

Your Date of Birth is probably the most important identifier a person has, after their name of course. You need to be 18 to have your own revolut account afaik.

Fair enough but even an out of date passport has all my details on including date of birth.

I mean just bacause its out of date (no good for travelling)it should still be good enough for revolut as the details are all correct.

Quandary · 12-06-2020 7:12pm

ddub11 wrote: »

Fair enough but even an out of date passport has all my details on including date of birth.

I mean just bacause its out of date (no good for travelling)it should still be good enough for revolut as the details are all correct.

Did you have any luck?

I have exactly the same problem as you did. Expired passport and they won't accept psc or drivers licence.

Nightmare to deal with.

Tweeter · 05-11-2020 12:49am

Same problem here, passport has expired and no intention of getting a new one until it's safe to travel.
Tried to explain this to revolut that my identity hasn't changed just because my passport expired. Couldn't get through to the dumb bastard on the chat, just kept to their script, "sorry, there's nothing I can do, you have to have a valid passport"
Shocking poor service to be honest.
Fingers crossed they can come up with an alternative

Bigboldworld · 05-11-2020 12:53am

I’m having a similar issue on this however a little different, I was asked for id and submitted my passport last week which they accepted however yesterday I get another email from revolut asking for my ID again? Anyone else have the same issue

Tweeter · 05-11-2020 1:06am

Obviously no as they won't accept my expired passport.

They're requesting id verification because of Brexit, however I did explain to them that I already revalidated my id because of the possibility of Brexit previously, but they weren't having any of it.

It's quite pathetic to be honest, can't think of any other service that requires multiple validations of who you are. Identities don't change.

It's similar I suppose to calling a service provider and validating that you're the account holder (name, address, DOB, etc), then transferred to another department only to have the dumb bastards ask for the same details again (plus your original question)

runswithascript · 12-11-2020 6:57pm

I had a hell of a time getting verified, multiple GovID uploads thinking there was some issue with the lighting or focus, then driver's license rejected multiple times, then had to upload passport which took I think 4 or 5 days - I thought perhaps I may have triggered something that delayed verification by my previous attempts.

If you are signing up because Revolut is common and it is easy to exchange money I cannot help, but if another reason is to use it as a main bank account look at N26 - it is a very similar service only there is no charge for a card although a small deposit may be required, and your money is insured by the ECB up to €100,000 (there is no insurance with Revolut), they also allow up to 3 ATM withdrawls per month free and offer instant SEPA transfers although currently just incoming. Another account I opened and am considering for my main is with Bitwala, similar to N26 only this time they allow depositing ETH and BTC with interest rates ~4% you be should be so inclined (though you can get higher on the Celcius without - ECB insurance)

Should this thread not be in some other forum with other banking queries?

Kenny Logins · 12-11-2020 7:11pm

Same here. Tried the old passport but they're still spamming me with reminder emails.

revolut proof of identity ?.

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