Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Vodafone X - €20 Prepay Offers

Options
1…3233353738…62

Comments

  • Options
    #1022
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    Pauly26 wrote: »
    Ptsb is working again for me

    Just tried N26, and still not working :-/


  • Options
    #1023
    Rock Paper Scissors
    Registered Users Posts: 811 ✭✭✭Rock Paper Scissors


    BArra wrote: »
    any update on the verification text issue?

    No mate, I'm Still not receiving any sms verification codes.

    It's well over a week now

    I'll give it another few days and I'll be moving to tesco mobile


  • Options
    #1024
    matzen
    Registered Users Posts: 287 ✭✭matzen


    Bob24 wrote: »
    Just tried N26, and still not working :-/


    Same here which is a pain cos I switched phones and now can't activate the new one because I can't get into the app.


  • Options
    #1025
    BArra
    Registered Users Posts: 4,032 ✭✭✭BArra


    im on phone to vodafone, the agent says 085 numbers are effected by the verification text non receipt issue. no update on status.

    I am surprisingly an 085 number

    i am asking to speak to his manager to get a complaint reference number but im back on hold as he hasnt a clue it seems..


  • Options
    #1026
    matzen
    Registered Users Posts: 287 ✭✭matzen


    BArra wrote: »
    im on phone to vodafone, the agent says 085 numbers are effected by the verification text non receipt issue. no update on status.

    I am surprisingly an 085 number

    i am asking to speak to his manager to get a complaint reference number but im back on hold as he hasnt a clue it seems..


    I also have an 085 number. Was onto them for nearly an hour yesterday but the agent had no information about any issues with text messages. Oddly enough I was able to get a text verification message from Dropbox yesterday.


  • Advertisement
  • Options
    #1027
    BArra
    Registered Users Posts: 4,032 ✭✭✭BArra


    agent says manager wont speak to me straight away, and he will call me back. wont hold my breath


  • Options
    #1028
    daheff
    Registered Users Posts: 5,835 ✭✭✭daheff


    BArra wrote: »
    agent says manager wont speak to me straight away, and he will call me back. wont hold my breath

    Managers never do unless you kick up a big fuss

    People should vote with their feet. That’s how companies learn


  • Options
    #1029
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    matzen wrote: »
    I also have an 085 number.

    Same here. Might not be completely under Vodafone’s control then and might have to do with Eir dragging their feet to solve an issue related to porting and network signalling.


  • Options
    #1030
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    matzen wrote: »
    Same here which is a pain cos I switched phones and now can't activate the new one because I can't get into the app.

    Exact same situation. Still have the old phone at home but that’s annoying as I want to sell it.

    TBH N26 are not very helpful either. They should have an alternative way to pair a phone. They have ignored my emails and the support person on the online chat promised someone would call me to give the activation code but it never happened.


  • Options
    #1031
    Rock Paper Scissors
    Registered Users Posts: 811 ✭✭✭Rock Paper Scissors


    I am also an 085 number and have the sms issue

    Vodafone got back to me on Facebook and said the issue has been identified and that they are working on a fix.

    Almost 10 days for me now

    I messaged them back on FB demanding some free credit or some kind of compensation for the inconvenience and stress

    Worth a shot eh?

    :)


  • Advertisement
  • Options
    #1032
    flexcon
    Registered Users Posts: 1,618 ✭✭✭flexcon


    Just remember folks. Vodafone has HUGE enterprise clients. There is NO WAY this would be incompetence or allowed to continue for much longer. SMS verification is now huge for IT and security.

    I'm sure there is some explanation that may be out of their hands.


  • Options
    #1033
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    flexcon wrote: »
    Just remember folks. Vodafone has HUGE enterprise clients. There is NO WAY this would be incompetence or allowed to continue for much longer. SMS verification is now huge for IT and security.

    I'm sure there is some explanation that may be out of their hands.

    Quite possibly a commercial dispute with Eir I’d say (the fact that it is just for 085 number means it probably has to do with Eir and Vodafone’s interconnect for ported numbers).

    Nonetheless this is a massive issue and the resolution time is not acceptable. If an external entity is preventing VF from solving the issue, ComReg should be called in to blow its whistle.


  • Options
    #1034
    BArra
    Registered Users Posts: 4,032 ✭✭✭BArra


    no callback from the manager anywho.

    how long will they let this go on for? i want the 20e i topped up refunded as i cant use a basic part of the service i am paying for


  • Options
    #1035
    daheff
    Registered Users Posts: 5,835 ✭✭✭daheff


    BArra wrote: »
    no callback from the manager anywho.

    how long will they let this go on for? i want the 20e i topped up refunded as i cant use a basic part of the service i am paying for

    assuming you paid by credit card, ask for a charge back. tell vf beforehand why & screen shot it for backup


  • Options
    #1036
    Rock Paper Scissors
    Registered Users Posts: 811 ✭✭✭Rock Paper Scissors


    Just got €10 free credit from Vodafone customer service via Facebook.

    I told them I wanted something for the Inconvenience

    SMS verification codes still not working though


  • Options
    #1037
    JeffKenna
    Registered Users Posts: 4,512 ✭✭✭JeffKenna


    Since the app change have people been able to buy extra data? I must be blind but I can't find the option to buy extra minutes or data anywhere!


  • Options
    #1038
    OmegaGene
    Registered Users Posts: 8,707 ✭✭✭OmegaGene


    JeffKenna wrote: »
    Since the app change have people been able to buy extra data? I must be blind but I can't find the option to buy extra minutes or data anywhere!

    Select add ons from the menu and then buy add ons

    The internet isn’t for everyone



  • Options
    #1039
    ryaner777
    Registered Users Posts: 1,104 ✭✭✭ryaner777


    Can anyone access the offers section on the my Vodafone app?

    Trying to use the cinema tickets deal. Or is there an external site or link I could use?


  • Options
    #1040
    OmegaGene
    Registered Users Posts: 8,707 ✭✭✭OmegaGene


    ryaner777 wrote: »
    Can anyone access the offers section on the my Vodafone app?

    Trying to use the cinema tickets deal. Or is there an external site or link I could use?

    yes

    The internet isn’t for everyone



  • Options
    #1041
    StillThinking
    Registered Users Posts: 390 ✭✭StillThinking


    JeffKenna wrote:
    Since the app change have people been able to buy extra data? I must be blind but I can't find the option to buy extra minutes or data anywhere!


    I couldn't access it either, had to get on to customer care. I could see the option but as soon as I pressed it the page would refresh and it would disappear!


  • Advertisement
  • Options
    #1042
    StillThinking
    Registered Users Posts: 390 ✭✭StillThinking


    ryaner777 wrote:
    Can anyone access the offers section on the my Vodafone app?


    Nope I can't do this either!


  • Options
    #1043
    DopeTech
    Registered Users Posts: 6,755 ✭✭✭DopeTech


    StillThinking wrote: »
    Nope I can't do this either!

    Try offers.vodafone.com


  • Options
    #1044
    yosser hughes
    Registered Users Posts: 3,879 ✭✭✭yosser hughes


    ryaner777 wrote: »
    Can anyone access the offers section on the my Vodafone app?

    Trying to use the cinema tickets deal. Or is there an external site or link I could use?

    Has anyone actually won anything of significance on the ' Fantastic Friday's' thing?
    Just wondering.


  • Options
    #1045
    corks finest
    Registered Users Posts: 8,629 ✭✭✭corks finest


    yosser hughes wrote:
    Has anyone actually won anything of significance on the ' Fantastic Friday's' thing? Just wondering.

    Nothing,and never heard of anyone winning,and I'm also with them for broadband and entered also for that Friday competition,,,NADA


  • Options
    #1046
    DopeTech
    Registered Users Posts: 6,755 ✭✭✭DopeTech


    corks finest wrote: »
    Nothing,and never heard of anyone winning,and I'm also with them for broadband and entered also for that Friday competition,,,NADA

    Nothing here either not have I ever heard of the winners.


  • Options
    #1047
    BArra
    Registered Users Posts: 4,032 ✭✭✭BArra


    JeffKenna wrote: »
    Since the app change have people been able to buy extra data? I must be blind but I can't find the option to buy extra minutes or data anywhere!

    whats all this talk of a new app? mine looks the same as it always did?


  • Options
    #1048
    rizzee
    Registered Users Posts: 3,789 ✭✭✭rizzee


    I regularly have trouble using the app when on WiFi. Try using data instead.


  • Options
    #1049
    Quackster
    Moderators, Regional South Moderators Posts: 5,743 Mod ✭✭✭✭Quackster


    BArra wrote: »
    whats all this talk of a new app? mine looks the same as it always did?

    The app is the same but if you've been migrated over to the new system, when you log in on the app everything looks completely different. And much worse too IMO.

    And the option to purchase add-ons is missing?

    Speaking of Vodafone going to sh1te, anyone manage to live chat them today? Seems to be down all day.


  • Options
    #1050
    yosser hughes
    Registered Users Posts: 3,879 ✭✭✭yosser hughes


    corks finest wrote: »
    Nothing,and never heard of anyone winning,and I'm also with them for broadband and entered also for that Friday competition,,,NADA
    Sir Dosser wrote: »
    Nothing here either not have I ever heard of the winners.

    Yeah, I have to say I'm dubious about it. Sometimes they say they are giving away 100 rugby jerseys or something, but I know nobody who has won anything.


  • Advertisement
  • Options
    #1051
    Berberis
    Registered Users Posts: 783 ✭✭✭Berberis


    Since the app was updated I've had awful problems logging in and the offers section will not open at all.
    Got on to live chat and they were no help whatsoever


Advertisement