Acceptable time to ring in the morning?

Sardonicat · 27-04-2019 04:09PM

Dial Hard wrote: »

Sardonicat wrote:

If you were shepherding 2 or 3 small kids into a car trying to get them to school and yourself to work you might. Most people are on a tight morning schedule and haven't got the time to spare in the morning.

So just don't answer. That's what voicemail is for.

Plenty of people can't take personal calls during business hours and would welcome a business ringing them slightly out of hours.

Just seems like a bit of a mountain out of a molehill, tbh. It's not like they were ringing you at 3am.

They weren't ringing me.

I would have requested they call me back at a given time and hung up. Personally, if I receive a call early in the day I will answer because I assume it's urgent.

fin12 · 27-04-2019 04:09PM

I worked in Social welfare before and we were told not to call anyone till after 10am.

Sardonicat · 27-04-2019 04:11PM

dartboardio wrote: »

8.30 is fine?..

I work in a call centre and we open at 8am. Inbound and outbound calls being made.

Dont answer if its not suitable i guess

Really ? I've worked in a call centre and we were inbound only til 9am.

JeffKenna · 27-04-2019 04:11PM

fin12 wrote: »

I worked in Social welfare before and we were told not to call anyone till after 10am.

I think we know what's going on with the OP now...

EmmetSpiceland · 27-04-2019 04:11PM

Most people are either in work or on their way at 8:30am, I don’t see any issue with someone calling at that time.

Not on a weekend though.

The Talking Bread · 27-04-2019 04:11PM

Shelflife wrote: »

I suppose its just to do with the traditional office hours of 9-5. Before 9 you were on your own time and after that it was time for work.

Maybe the logic is that they are trying to catch you when you aren't in work............... I mean does your work time involve answering private phone calls ............. You are very much contradicting yourself!

Charles Ingles · 27-04-2019 04:12PM

fin12 wrote: »

I worked in Social welfare before and we were told not to call anyone till after 10am.

That's early for someone unemployed who would be up before 10 on the dole

Mrs OBumble · 27-04-2019 04:12PM

JeffKenna wrote: »

Ask will they ring you back in a minute... Most people are in work at 9am.

And therefore unable to take calls because they are ... working!

Charles Ingles · 27-04-2019 04:14PM

Joe Duffy only man to sort this out

Sardonicat · 27-04-2019 04:15PM

dartboardio wrote: »

8.30 is fine?..

I work in a call centre and we open at 8am. Inbound and outbound calls being made.

Dont answer if its not suitable i guess

You need to make it clear in your voicemail that they are only to call you after 9pm if that is your wish. Other then that you have no right to complain as you didnt state a time.

So it's OK to ignore the time of day if a person doesn't state it on voicemail? Is that what they're saying in their training in your call centre?
I don't use voicemail as I've a very sick family member so don't want to miss any urgent calls. That's not a green light for businesses to call me outside of business hours.

iamwhoiam · 27-04-2019 04:18PM

My god some people have little to complain about . Seriously OP what on earth is wrong with 8:30 ? Just be thankful you got an appointment

Sardonicat · 27-04-2019 04:19PM

fin12 wrote: »

I worked in Social welfare before and we were told not to call anyone till after 10am.

Do they open before 10 am?

27-04-2019 04:23PM

Shelflife wrote:

So is 8.30 in the morning acceptable or should they have waited until after 9, personally Id never ring someone at 8.30 id wait until after 9.

I get calls from 7am right up to 11pm (sometimes even later) on a regular basis from clients. I put my phone on private mode from 7pm to 8:15am. On private mode my phone only rings if its family or friends.

If I get a missed call from someone late at night I deliberately return their call as early as possible.

I don't think 8:30am is too early. I do realise that some elderly people sleep later on in the mornings but even if I rang at 9am some elderly people don't get up till 10am.

27-04-2019 04:30PM

Charles Ingles wrote:

Joe Duffy only man to sort this out

Just don't phone him at 8:30am though

TheBeach · 27-04-2019 04:30PM

I start work at 8 but wait till after 9 to phone people.

The Talking Bread · 27-04-2019 04:33PM

TheBeach wrote: »

I start work at 8 but wait till after 9 to phone people.

There isn't a set rule? There are tens of thousands of different jobs requiring different objectives.

without getting into specifics.......... what job are you in that you would find it unnecesary to call until after 9.

wandererz · 27-04-2019 04:34PM

Options:
Switch phone off until 9am.
Direct calls to voicemail until 9am - with specific instructions to text, email or WhatsApp you if urgent.

Direct calls to voicemail until 9am - with specific instructions to feck off until 9am.

Make a GDPR request for all information they hold about you or your mother to see if you specifically agreed to calls at certain hours only.

Check their website or their building for opening times.

Pkiernan · 27-04-2019 04:45PM

fin12 wrote: »

I worked in Social welfare before and we were told not to call anyone till after 10am.

I thought you were only allowed to call when the Jeremy Kyle Show was on ad breaks.

wandererz · 27-04-2019 04:55PM

OP, You need to be more annoying assertive when you deal with people or businesses and make it clear from the start what your terms and conditions are.

Make sure you specify an acceptable end time for calls as well. Is it 5pm or 5.30pm?

Out of curiosity, are you in the 50+ age range? That would put your mom in the 70+ range (pre 1950's). Perhaps get a bus back to the last century - but only after 9am of course. Lodge a complaint with the time bureau if the timetable does not include suitable times.

Shelflife · 27-04-2019 05:02PM

iamwhoiam wrote: »

My god some people have little to complain about . Seriously OP what on earth is wrong with 8:30 ? Just be thankful you got an appointment

I wasn’t complaining , merely curious, why should I be thankful for giving someone my business ?

Sittingpretty · 27-04-2019 05:03PM

Shelflife wrote: »

Not sure where you arrived at that conclusion, I never complained about the call I merely expressed suprise that they called before 9am, It wasnt an emergency health issue but simply arranging an appointment for 5 weeks time.

As I said I personally wouldnt ring before 9am unless it was an urgent matter.

I worked as a medical secretary for many years, if you’re in clinic during the day you’re dealing with patients face to face and on the phone from 9 am onwards as well as handing a consultant or multiple consultants every whim. Sometimes I would come in early to make such calls to arrange appointments so I didn’t get the usual office hours calls and voicemails with the inevitable (“I rang you an hour ago and you still haven’t come back to me!” and the classic “don’t you know I’m a PRIVATE patient?!?!”)

TLDR 8:30am is perfectly acceptable to receive a call from consulting rooms.

ToddyDoody · 27-04-2019 05:07PM

Anyone remember when local radiostations would dial random numbers in the phonebook to ask for 'the phrase that pays...' (a nominal amount of money) The phrase would be something like 'i listen to terrible fm all day every day'.

I remember a woman getting a call on the big happy breakfast show at 07.30, and absolutely eating the hosts for waking her up.

27-04-2019 05:23PM

ToddyDoody wrote:

Anyone remember when local radiostations would dial random numbers in the phonebook to ask for 'the phrase that pays...' (a nominal amount of money) The phrase would be something like 'i listen to terrible fm all day every day'.

"the red hot sounds of Sunshine 101"

27-04-2019 05:42PM

I had a few months of tests before Christmas. Most of my consultant appointments were about 8-8.30am , medical secretary was always there at that time making and taking calls.
I regularly got phone calls at 6pm from consultant himself when they were finally finished operations, ward visits etc.

Nothing extraordinary or bad mannered about it !! OP you need to “get with” the times. Whether you are paying these consultants or not (and you think that allows you the privilege of phone calls after 9am???) you should be glad you can access this kind of medical care and attention.

Believe it or not the consultants don’t need your “business”, they’re all snowed under and have huge waiting lists which are frequently disrupted by emergencies.
Count yourself lucky, you’ve little to complain about .

Widdensushi · 27-04-2019 06:00PM

I guess leo varadkar wasn't talking about the OP

Shelflife · 27-04-2019 06:01PM

Deleted User wrote: »

I had a few months of tests before Christmas. Most of my consultant appointments were about 8-8.30am , medical secretary was always there at that time making and taking calls.
I regularly got phone calls at 6pm from consultant himself when they were finally finished operations, ward visits etc.

Nothing extraordinary or bad mannered about it !! OP you need to “get with” the times. Whether you are paying these consultants or not (and you think that allows you the privilege of phone calls after 9am???) you should be glad you can access this kind of medical care and attention.

Believe it or not the consultants don’t need your “business”, they’re all snowed under and have huge waiting lists which are frequently disrupted by emergencies.
Count yourself lucky, you’ve little to complain about .

Again I never said it was bad mannered, and never suggested that I be awarded the privilege of calls after 9 ( seriously privilege ???)

I’m very glad I can access this medical care , should I doff my hat and tug my forelock? Maybe avert my gaze as well ?

Private consultants are in the business of providing medical care, believe it or not they do need our business and we can choose to go to consultant A or consultant B .

27-04-2019 06:08PM

Shelflife wrote: »

Again I never said it was bad mannered, and never suggested that I be awarded the privilege of calls after 9 ( seriously privilege ???)

I’m very glad I can access this medical care , should I doff my hat and tug my forelock? Maybe avert my gaze as well ?

Private consultants are in the business of providing medical care, believe it or not they do need our business and we can choose to go to consultant A or consultant B .

Perhaps ........but in cases of urgent medical tests and diagnostics most people want to go to the consultant who can see them quickest. They’re not browsing a catalogue of Consultants deciding who will have the best phone manner. When I said lucky I mean you’re lucky you are not a medical emergency needing quick diagnostics for a lump.

Believe me in that case you wouldn’t be too worried whether they rang you at midnight !

The Talking Bread · 27-04-2019 06:09PM

Shelflife wrote: »

Again I never said it was bad mannered, and never suggested that I be awarded the privilege of calls after 9 ( seriously privilege ???)

I’m very glad I can access this medical care , should I doff my hat and tug my forelock? Maybe avert my gaze as well ?

Private consultants are in the business of providing medical care, believe it or not they do need our business and we can choose to go to consultant A or consultant B .

Well for you. Most people seeking certain consultancy appointments have to get on their hands and knees and beg Consultant A to take them, never mind having all the options of alternatively going to Consultant B, Consultant C etc if they have the bad manners to be calling them before 9.

Irish Guitarist · 27-04-2019 06:09PM

I assume this is some kind of medical consultant. If so any annoyance I felt at being phoned up early would be offset by knowing the consultation was sorted out.

nthclare · 27-04-2019 06:11PM

How dare they do this to the OP.

Did they know it was your good self?

Will you sue them?

Acceptable time to ring in the morning?

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