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iD Mobile Gone bust

  • 06-03-2018 5:18pm
    #1
    redcup342
    Registered Users, Registered Users 2 Posts: 1,387 ✭✭✭


    https://www.idmobile.ie/home-march-2018

    Search around for a new provider.

    Since they are changing the terms of the agreement then you get to keep your phone ;)
    Get any unlock codes out of them now before they disappear.


«13

Comments

  • #2
    pl4ichjgy17zwd
    Closed Accounts Posts: 2,053 ✭✭✭pl4ichjgy17zwd


    It says in their FAQ that 'iD Mobile customers that have an outstanding balance on an equipment contract for a phone or mobile broadband device should note that the contract is not affected and therefore they will need to continue to make payments until this outstanding balance is cleared.'


  • #3
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    According to the FAQ payments for phones will continue.


  • #4
    cruizer101
    Registered Users, Registered Users 2 Posts: 3,205 ✭✭✭cruizer101


    Not accord to their FAQ
    What happens if customers have recently purchased a handset (phone) from iD Mobile?
    Customers who have paid in full for their handset will not be required to pay any further balances to iD Mobile.
    iD Mobile customers that have an outstanding balance on an equipment contract for a phone or mobile broadband device should note that the contract is not affected and therefore they will need to continue to make payments until this outstanding balance is cleared. iD Mobile customers will no longer be charged for mobile services but the Provisional Liquidator will contact relevant iD Mobile customers to advise of an alternative means of payment under the continuing equipment contracts.
    https://www.idmobile.ie/faq-march-2018

    Edit: Doh, Beaten to it. From recollection the way there contracts worked was you built it up separately based on the phone you wanted the minutes etc so I could well believe the phone part was separate to the usage part


  • #5
    Skerries
    Registered Users, Registered Users 2 Posts: 12,551 ✭✭✭✭Skerries


    comparison sites

    https://switcher.ie/mobiles/

    http://www.moneyguideireland.com/irish-mobile-sim-only-plans-compared.html

    https://www.comreg.ie/compare/#/services
    Untitled Image




  • #6
    bmm
    Registered Users, Registered Users 2 Posts: 912 ✭✭✭bmm


    cruizer101 wrote: »
    Not accord to their FAQ
    What happens if customers have recently purchased a handset (phone) from iD Mobile?

    Well IDmobile , its not as simple as that as you have broken the contract, not me ! If you don't honour the contract, neither will I . Sue me !!


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  • #7
    YUAND
    Registered Users Posts: 12 ✭YUAND


    The continuation of payments for phones is appalling and leaves people ridiculously out of pocket when getting a new plan e.g. if I get a Vodafone €30 sim-only plan I still have to pay that plus my iD phone payment moving me up to €50-60! Ridiculous!


  • #8
    peteb2
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭peteb2


    YUAND wrote:
    The continuation of payments for phones is appalling and leaves people ridiculously out of pocket when getting a new plan e.g. if I get a Vodafone €30 sim-only plan I still have to pay that plus my iD phone payment moving me up to €50-60! Ridiculous!

    How is it ridiculous? That was how you chose to pay for the phone.


  • #9
    YUAND
    Registered Users Posts: 12 ✭YUAND


    peteb2 wrote: »
    How is it ridiculous? That was how you chose to pay for the phone.

    It was how I chose to pay a functioning company for the phone but why should I be paying a bankrupt company for a phone that I can't even use on their service anymore for the next 20 odd months. I wonder what the liquidator will come back with in terms of payment collection.


  • #10
    peteb2
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭peteb2


    YUAND wrote:
    It was how I chose to pay a functioning company for the phone but why should I be paying a bankrupt company for a phone that I can't even use on their service anymore for the next 20 odd months. I wonder what the liquidator will come back with in terms of payment collection.


    Request your unlock code and move network. But you agree to buy phone a certain way.


  • #11
    L1011
    Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    bmm wrote: »
    Well IDmobile , its not as simple as that as you have broken the contract, not me ! If you don't honour the contract, neither will I . Sue me !!

    You had two contracts, a credit plan for a phone and a unconnected service plan if I remember this setup right. The first is not broken and if the value outstanding is high enough the liquidator well might sue


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  • #12
    Unthought Known
    Registered Users, Registered Users 2 Posts: 854 ✭✭✭Unthought Known


    L1011 wrote: »
    You had two contracts, a credit plan for a phone and a unconnected service plan if I remember this setup right. The first is not broken and if the value outstanding is high enough the liquidator well might sue

    Just checked my emails. The phone was listed separately on the one contract, but I, I'm sure like other customers, have one direct debit and one monthly payment. Personally I can see why they would ask me to continue the monthly amount for the phone, but it does leave a bad taste as this means I must only go with a sim-free plan. This means I will end up paying a higher net monthly amount through no fault of my own.


  • #13
    bmm
    Registered Users, Registered Users 2 Posts: 912 ✭✭✭bmm


    L1011 wrote: »
    You had two contracts, a credit plan for a phone and a unconnected service plan if I remember this setup right. The first is not broken and if the value outstanding is high enough the liquidator well might sue

    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!


  • #14
    Unthought Known
    Registered Users, Registered Users 2 Posts: 854 ✭✭✭Unthought Known


    Unthought Known wrote: »
    Just checked my emails. The phone was listed separately on the one contract, but I, I'm sure like other customers, have one direct debit and one monthly payment. Personally I can see why they would ask me to continue the monthly amount for the phone, but it does leave a bad taste as this means I must only go with a sim-free plan. This means I will end up paying a higher net monthly amount through no fault of my own.

    Actually, T&C's state they reserve the right to request payment in full.


  • #15
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Called it (not really, but writing was totally on the walls with this one)

    Unthought Known wrote: »
    This means I will end up paying a higher net monthly amount through no fault of my own.

    It doesnt.


  • #16
    nailer54321
    Closed Accounts Posts: 391 ✭✭nailer54321


    Virgin media do they same, you can purchese a phone over12/24/ months then you add on what package you want which is seperate to you mobile phone.


  • #17
    L1011
    Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    bmm wrote: »
    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!

    Your wishful thinking there does not come close to reality.

    A service contract and a debt repayment are two completely different things. Default on a debt is not the same as cessation of a service.


  • #18
    L1011
    Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    Unthought Known wrote: »
    Just checked my emails. The phone was listed separately on the one contract, but I, I'm sure like other customers, have one direct debit and one monthly payment. Personally I can see why they would ask me to continue the monthly amount for the phone, but it does leave a bad taste as this means I must only go with a sim-free plan. This means I will end up paying a higher net monthly amount through no fault of my own.

    A SIM free plan elsewhere is likely to be very similar in price to the iD plan you were on, which was itself inherently a SIM free as the phone was charged separately.

    You have already chosen to go for a plan + buy phone setup, albeit buying the phone on a monthly payment; rather than a subsidy-plan.


  • #19
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,100 Mod ✭✭✭✭AlmightyCushion


    L1011 wrote: »
    A SIM free plan elsewhere is likely to be very similar in price to the iD plan you were on, which was itself inherently a SIM free as the phone was charged separately.

    You have already chosen to go for a plan + buy phone setup, albeit buying the phone on a monthly payment; rather than a subsidy-plan.

    Not to mention it's usually cheaper to buy the phone separately and go sim only, then get a phone and plan on contract.
    For example, you can get the Nokia 6 with 3 and an unlimited plan for 60 a month on a 24 month contract. Total cost - €1440
    The same plan sim only is €30 a month. The phone on it's own from three is only €200. Total cost for 24 months service - €920


  • #20
    SteM
    Registered Users, Registered Users 2 Posts: 6,859 ✭✭✭SteM


    bmm wrote: »
    Even Steven , the judge may find!

    Well if you're going to quote legalize like that then I'm convinced.


  • #21
    Unthought Known
    Registered Users, Registered Users 2 Posts: 854 ✭✭✭Unthought Known


    ED E wrote: »

    It doesnt.

    It does.


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  • #22
    Unthought Known
    Registered Users, Registered Users 2 Posts: 854 ✭✭✭Unthought Known


    L1011 wrote: »
    A SIM free plan elsewhere is likely to be very similar in price to the iD plan you were on, which was itself inherently a SIM free as the phone was charged separately.

    You have already chosen to go for a plan + buy phone setup, albeit buying the phone on a monthly payment; rather than a subsidy-plan.

    I understand that and would normally agree. However, ID allowed me to increase data and reduce texts/minutes which suited me. I have looked and I will have to now make the choice between paying more or settling for less as I cannot find a SIM only plan that offers 30GB of data for the same price I pay now.


  • #23
    namloc1980
    Registered Users, Registered Users 2 Posts: 18,329 ✭✭✭✭namloc1980


    bmm wrote: »
    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!

    30 days notice in line with the terms and conditions. Liquidators aren't in the business of apologising plus what use is that anyway, the business is bust end of. As for compensation, they aren't collecting any bills for February and March.


  • #24
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    bmm wrote: »
    Well IDmobile , its not as simple as that as you have broken the contract, not me ! If you don't honour the contract, neither will I . Sue me !!

    You can simply return the phone.

    But take it from me, liquidators are quite different to dealing with a company as a customer.

    They don't give a sh1te - you are not a customer of theirs, you never will be, they have no interest in "being nice".

    Straight to debt collection agency if you refuse to engage. Most debt collection agencies also act as private credit reference agencies and even if they don't take legal action, you suddenly find yourself blacklisted by many companies.

    Is it worth it?


  • #25
    iba
    Registered Users Posts: 2,629 ✭✭✭iba


    So I'm on a sim only with them. I pay 15 euro a month for the 30gb plan.

    I hardly ever use text or make calls, it's the internet I need.

    Anyone know which company has any sort of comparative plan?


  • #26
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    bmm wrote: »
    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!

    courts go by legal interpretation - if such situation went to court, there's no option but to award against you as its clear in the terms and conditions people signed.

    Maybe read those T&c's before making wrong assumptions


  • #27
    namloc1980
    Registered Users, Registered Users 2 Posts: 18,329 ✭✭✭✭namloc1980


    https://www.carphonewarehouse.ie/id-switchers

    iba wrote: »
    So I'm on a sim only with them. I pay 15 euro a month for the 30gb plan.

    I hardly ever use text or make calls, it's the internet I need.

    Anyone know which company has any sort of comparative plan?


  • #28
    august12
    Registered Users, Registered Users 2 Posts: 1,275 ✭✭✭august12


    Can you hand back the phone?


  • #29
    namloc1980
    Registered Users, Registered Users 2 Posts: 18,329 ✭✭✭✭namloc1980


    august12 wrote: »
    Can you hand back the phone?

    No according to the terms and conditions. The terms and conditions also allow iD (the liquidator) to sell or transfer your equipment contract to any third party. I wonder how many people actually read the T's&C's?


  • #30
    pl4ichjgy17zwd
    Closed Accounts Posts: 2,053 ✭✭✭pl4ichjgy17zwd


    iba wrote:
    Anyone know which company has any sort of comparative plan?

    Three do all you can eat (unlimited, fair use policy of 60gb but you don't get charged if you go over, they just threaten to 'throttle' but I've never had it happen) for E20 prepay every 28 days. Only three to three calls are included but you have the E20 credit to spend.

    30gb three sim only plan is E30, eir is E25 for six months, then E35.

    If 15gb would do you, lycamobile is E15


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  • #31
    JAMCAR
    Registered Users Posts: 180 ✭✭JAMCAR


    Wynter Jolly Dollar wrote:
    Three do all you can eat (unlimited, fair use policy of 60gb but you don't get charged if you go over, they just threaten to 'throttle' but I've never had it happen) for E20 prepay every 28 days. Only three to three calls are included but you have the E20 credit to spend.


    Is Tethering available on 3


  • #32
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


  • #33
    JAMCAR
    Registered Users Posts: 180 ✭✭JAMCAR


    In what way,


  • #34
    glen123
    Registered Users, Registered Users 2 Posts: 579 ✭✭✭glen123


    JAMCAR wrote: »
    In what way,

    It's not monitored.


  • #35
    pl4ichjgy17zwd
    Closed Accounts Posts: 2,053 ✭✭✭pl4ichjgy17zwd


    Their official line over on the three forum was that it's 'not supported' ie if you have a problem they won't help but that if you don't go over your data allowance they don't charge.

    This is different to the t&cs which say it's not permitted. But as above it doesn't seem to be monitored except for people who aren't on all you can eat plans and go over their data.


  • #36
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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  • #37
    iba
    Registered Users Posts: 2,629 ✭✭✭iba


    Wynter Jolly Dollar wrote: »
    Three do all you can eat (unlimited, fair use policy of 60gb but you don't get charged if you go over, they just threaten to 'throttle' but I've never had it happen) for E20 prepay every 28 days. Only three to three calls are included but you have the E20 credit to spend.

    30gb three sim only plan is E30, eir is E25 for six months, then E35.

    If 15gb would do you, lycamobile is E15

    Thanks for your detailed reply.

    15gb would probably actually do.

    ID really was so much cheaper than everyone else


  • #38
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    JAMCAR wrote: »
    Is Tethering available on 3

    Yes, and I used it for over a year with no issues.

    Now use their mobile bb cos it's handier and has a 750gb allowance, but never had any issue with tethering.


  • #39
    august12
    Registered Users, Registered Users 2 Posts: 1,275 ✭✭✭august12


    CeilingFly wrote:
    Now use their mobile bb cos it's handier and has a 750gb allowance, but never had any issue with tethering.


    How much is this?


  • #40
    pl4ichjgy17zwd
    Closed Accounts Posts: 2,053 ✭✭✭pl4ichjgy17zwd


    iba wrote:
    ID really was so much cheaper than everyone else

    I believe Carphone Warehouse are doing some deal for ID customers, with Eir, might be worth looking at too


  • #41
    listermint
    Registered Users, Registered Users 2 Posts: 34,104 ✭✭✭✭listermint


    iba wrote: »
    Thanks for your detailed reply.

    15gb would probably actually do.

    ID really was so much cheaper than everyone else

    Eir is 15 EUR pm for 12 months with 15gb of data and had 4g unlike lyca.

    Rolling 30 day contracts.

    Go into an eir store .


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  • #42
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    august12 wrote: »
    How much is this?

    €30/month and comes with decent modem


  • #43
    El Inho
    Registered Users Posts: 3,655 ✭✭✭El Inho


    Hey guys,

    Wrote up a piece on this if yizzer interested

    https://goosed.ie/id-mobile-liquidation/


  • #44
    foxatron
    Registered Users Posts: 253 ✭✭foxatron


    I switched from ID to Eir today. My 4g with ID used to come in between 4 and 8mbs, My eir 4g today ranged from 28 to 60mbs. Cant complain about that!


  • #45
    iba
    Registered Users Posts: 2,629 ✭✭✭iba


    foxatron wrote: »
    I switched from ID to Eir today. My 4g with ID used to come in between 4 and 8mbs, My eir 4g today ranged from 28 to 60mbs. Cant complain about that!

    And cost with ID? And cost now?


  • #46
    1874
    Registered Users, Registered Users 2 Posts: 2,404 ✭✭✭1874


    Will hold out till near the end, looks like Virgin Medias offering isnt too bad for existing customers, probbaly go that route myself, tesco or 3 next options, but Tesco isnt 4G and 3 I think has limits on actual call usage?, may as well avail of as much of the free usage till the end, just dont forget to port or do it too late or you could lose your number


  • #47
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


  • #48
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Was with VM for a while. Their data coverage was dire.
    Moved to eir.


  • #49
    L1011
    Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    Virgin have significant issues with bulk SMS providers. Doesn't sound like an issue until you realise that most 2FA/MFA systems won't work - so you may not be able to use your work VPN, your bank, Google if you get locked out, etc, etc.


  • #50
    iba
    Registered Users Posts: 2,629 ✭✭✭iba


    L1011 wrote: »
    Virgin have significant issues with bulk SMS providers. Doesn't sound like an issue until you realise that most 2FA/MFA systems won't work - so you may not be able to use your work VPN, your bank, Google if you get locked out, etc, etc.

    Can you explain all your abbreviations please and 'bulk SMS providers'.


  • #51
    368100
    Closed Accounts Posts: 2,067 ✭✭✭368100


    YUAND wrote: »
    It was how I chose to pay a functioning company for the phone but why should I be paying a bankrupt company for a phone that I can't even use on their service anymore for the next 20 odd months. I wonder what the liquidator will come back with in terms of payment collection.

    But you're paying phone and tarriff currently....all it means is youre paying phone to Id and tariff to whoever youre going to


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