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iD Mobile Gone bust

  • 06-03-2018 4:18pm
    #1
    Registered Users Posts: 1,387 ✭✭✭ redcup342


    https://www.idmobile.ie/home-march-2018

    Search around for a new provider.

    Since they are changing the terms of the agreement then you get to keep your phone ;)
    Get any unlock codes out of them now before they disappear.


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Comments

  • Closed Accounts Posts: 2,053 Wynter Jolly Dollar


    It says in their FAQ that 'iD Mobile customers that have an outstanding balance on an equipment contract for a phone or mobile broadband device should note that the contract is not affected and therefore they will need to continue to make payments until this outstanding balance is cleared.'


  • Closed Accounts Posts: 32,688 ✭✭✭✭ Kassandra Grumpy Walkway


    According to the FAQ payments for phones will continue.


  • Registered Users Posts: 3,155 ✭✭✭ cruizer101


    Not accord to their FAQ
    What happens if customers have recently purchased a handset (phone) from iD Mobile?
    Customers who have paid in full for their handset will not be required to pay any further balances to iD Mobile.
    iD Mobile customers that have an outstanding balance on an equipment contract for a phone or mobile broadband device should note that the contract is not affected and therefore they will need to continue to make payments until this outstanding balance is cleared. iD Mobile customers will no longer be charged for mobile services but the Provisional Liquidator will contact relevant iD Mobile customers to advise of an alternative means of payment under the continuing equipment contracts.

    https://www.idmobile.ie/faq-march-2018

    Edit: Doh, Beaten to it. From recollection the way there contracts worked was you built it up separately based on the phone you wanted the minutes etc so I could well believe the phone part was separate to the usage part


  • Registered Users Posts: 912 ✭✭✭ bmm


    cruizer101 wrote: »
    Not accord to their FAQ
    What happens if customers have recently purchased a handset (phone) from iD Mobile?

    Well IDmobile , its not as simple as that as you have broken the contract, not me ! If you don't honour the contract, neither will I . Sue me !!


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  • Registered Users Posts: 12 ✭✭✭ YUAND


    The continuation of payments for phones is appalling and leaves people ridiculously out of pocket when getting a new plan e.g. if I get a Vodafone €30 sim-only plan I still have to pay that plus my iD phone payment moving me up to €50-60! Ridiculous!


  • Registered Users Posts: 1,799 ✭✭✭ peteb2


    YUAND wrote:
    The continuation of payments for phones is appalling and leaves people ridiculously out of pocket when getting a new plan e.g. if I get a Vodafone €30 sim-only plan I still have to pay that plus my iD phone payment moving me up to €50-60! Ridiculous!

    How is it ridiculous? That was how you chose to pay for the phone.


  • Registered Users Posts: 12 ✭✭✭ YUAND


    peteb2 wrote: »
    How is it ridiculous? That was how you chose to pay for the phone.

    It was how I chose to pay a functioning company for the phone but why should I be paying a bankrupt company for a phone that I can't even use on their service anymore for the next 20 odd months. I wonder what the liquidator will come back with in terms of payment collection.


  • Registered Users Posts: 1,799 ✭✭✭ peteb2


    YUAND wrote:
    It was how I chose to pay a functioning company for the phone but why should I be paying a bankrupt company for a phone that I can't even use on their service anymore for the next 20 odd months. I wonder what the liquidator will come back with in terms of payment collection.


    Request your unlock code and move network. But you agree to buy phone a certain way.


  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 61,702 Mod ✭✭✭✭ L1011


    bmm wrote: »
    Well IDmobile , its not as simple as that as you have broken the contract, not me ! If you don't honour the contract, neither will I . Sue me !!

    You had two contracts, a credit plan for a phone and a unconnected service plan if I remember this setup right. The first is not broken and if the value outstanding is high enough the liquidator well might sue


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  • Registered Users Posts: 777 ✭✭✭ Unthought Known


    L1011 wrote: »
    You had two contracts, a credit plan for a phone and a unconnected service plan if I remember this setup right. The first is not broken and if the value outstanding is high enough the liquidator well might sue

    Just checked my emails. The phone was listed separately on the one contract, but I, I'm sure like other customers, have one direct debit and one monthly payment. Personally I can see why they would ask me to continue the monthly amount for the phone, but it does leave a bad taste as this means I must only go with a sim-free plan. This means I will end up paying a higher net monthly amount through no fault of my own.


  • Registered Users Posts: 912 ✭✭✭ bmm


    L1011 wrote: »
    You had two contracts, a credit plan for a phone and a unconnected service plan if I remember this setup right. The first is not broken and if the value outstanding is high enough the liquidator well might sue

    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!


  • Registered Users Posts: 777 ✭✭✭ Unthought Known


    Just checked my emails. The phone was listed separately on the one contract, but I, I'm sure like other customers, have one direct debit and one monthly payment. Personally I can see why they would ask me to continue the monthly amount for the phone, but it does leave a bad taste as this means I must only go with a sim-free plan. This means I will end up paying a higher net monthly amount through no fault of my own.

    Actually, T&C's state they reserve the right to request payment in full.


  • Registered Users Posts: 36,084 ✭✭✭✭ ED E


    Called it (not really, but writing was totally on the walls with this one)

    This means I will end up paying a higher net monthly amount through no fault of my own.

    It doesnt.


  • Closed Accounts Posts: 391 ✭✭ nailer54321


    Virgin media do they same, you can purchese a phone over12/24/ months then you add on what package you want which is seperate to you mobile phone.


  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 61,702 Mod ✭✭✭✭ L1011


    bmm wrote: »
    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!

    Your wishful thinking there does not come close to reality.

    A service contract and a debt repayment are two completely different things. Default on a debt is not the same as cessation of a service.


  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 61,702 Mod ✭✭✭✭ L1011


    Just checked my emails. The phone was listed separately on the one contract, but I, I'm sure like other customers, have one direct debit and one monthly payment. Personally I can see why they would ask me to continue the monthly amount for the phone, but it does leave a bad taste as this means I must only go with a sim-free plan. This means I will end up paying a higher net monthly amount through no fault of my own.

    A SIM free plan elsewhere is likely to be very similar in price to the iD plan you were on, which was itself inherently a SIM free as the phone was charged separately.

    You have already chosen to go for a plan + buy phone setup, albeit buying the phone on a monthly payment; rather than a subsidy-plan.


  • Moderators, Education Moderators, Technology & Internet Moderators Posts: 34,638 Mod ✭✭✭✭ AlmightyCushion


    L1011 wrote: »
    A SIM free plan elsewhere is likely to be very similar in price to the iD plan you were on, which was itself inherently a SIM free as the phone was charged separately.

    You have already chosen to go for a plan + buy phone setup, albeit buying the phone on a monthly payment; rather than a subsidy-plan.

    Not to mention it's usually cheaper to buy the phone separately and go sim only, then get a phone and plan on contract.
    For example, you can get the Nokia 6 with 3 and an unlimited plan for 60 a month on a 24 month contract. Total cost - €1440
    The same plan sim only is €30 a month. The phone on it's own from three is only €200. Total cost for 24 months service - €920


  • Registered Users Posts: 5,746 ✭✭✭ SteM


    bmm wrote: »
    Even Steven , the judge may find!

    Well if you're going to quote legalize like that then I'm convinced.


  • Registered Users Posts: 777 ✭✭✭ Unthought Known


    ED E wrote: »

    It doesnt.

    It does.


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  • Registered Users Posts: 777 ✭✭✭ Unthought Known


    L1011 wrote: »
    A SIM free plan elsewhere is likely to be very similar in price to the iD plan you were on, which was itself inherently a SIM free as the phone was charged separately.

    You have already chosen to go for a plan + buy phone setup, albeit buying the phone on a monthly payment; rather than a subsidy-plan.

    I understand that and would normally agree. However, ID allowed me to increase data and reduce texts/minutes which suited me. I have looked and I will have to now make the choice between paying more or settling for less as I cannot find a SIM only plan that offers 30GB of data for the same price I pay now.


  • Registered Users Posts: 17,242 ✭✭✭✭ namloc1980


    bmm wrote: »
    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!

    30 days notice in line with the terms and conditions. Liquidators aren't in the business of apologising plus what use is that anyway, the business is bust end of. As for compensation, they aren't collecting any bills for February and March.


  • Closed Accounts Posts: 3,379 ✭✭✭ CeilingFly


    bmm wrote: »
    Well IDmobile , its not as simple as that as you have broken the contract, not me ! If you don't honour the contract, neither will I . Sue me !!

    You can simply return the phone.

    But take it from me, liquidators are quite different to dealing with a company as a customer.

    They don't give a sh1te - you are not a customer of theirs, you never will be, they have no interest in "being nice".

    Straight to debt collection agency if you refuse to engage. Most debt collection agencies also act as private credit reference agencies and even if they don't take legal action, you suddenly find yourself blacklisted by many companies.

    Is it worth it?


  • Registered Users Posts: 2,602 ✭✭✭ iba


    So I'm on a sim only with them. I pay 15 euro a month for the 30gb plan.

    I hardly ever use text or make calls, it's the internet I need.

    Anyone know which company has any sort of comparative plan?


  • Closed Accounts Posts: 3,379 ✭✭✭ CeilingFly


    bmm wrote: »
    No court in the land would find in favour of the liquidator. Especially considering the way the customers have been treated . Very little notice, no apology , no compensation. The customers have to suck up all the downside of this windup. IDmobile has broken one half of the contract and the customer has broken the other half! Even Steven , the judge may find!

    courts go by legal interpretation - if such situation went to court, there's no option but to award against you as its clear in the terms and conditions people signed.

    Maybe read those T&c's before making wrong assumptions


  • Registered Users Posts: 17,242 ✭✭✭✭ namloc1980


    https://www.carphonewarehouse.ie/id-switchers

    iba wrote: »
    So I'm on a sim only with them. I pay 15 euro a month for the 30gb plan.

    I hardly ever use text or make calls, it's the internet I need.

    Anyone know which company has any sort of comparative plan?


  • Registered Users Posts: 1,273 ✭✭✭ august12


    Can you hand back the phone?


  • Registered Users Posts: 17,242 ✭✭✭✭ namloc1980


    august12 wrote: »
    Can you hand back the phone?

    No according to the terms and conditions. The terms and conditions also allow iD (the liquidator) to sell or transfer your equipment contract to any third party. I wonder how many people actually read the T's&C's?


  • Closed Accounts Posts: 2,053 Wynter Jolly Dollar


    iba wrote:
    Anyone know which company has any sort of comparative plan?

    Three do all you can eat (unlimited, fair use policy of 60gb but you don't get charged if you go over, they just threaten to 'throttle' but I've never had it happen) for E20 prepay every 28 days. Only three to three calls are included but you have the E20 credit to spend.

    30gb three sim only plan is E30, eir is E25 for six months, then E35.

    If 15gb would do you, lycamobile is E15


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  • Registered Users Posts: 174 ✭✭ JAMCAR


    Three do all you can eat (unlimited, fair use policy of 60gb but you don't get charged if you go over, they just threaten to 'throttle' but I've never had it happen) for E20 prepay every 28 days. Only three to three calls are included but you have the E20 credit to spend.


    Is Tethering available on 3


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