Eir rural FTTH thread

raydator · 22-09-2017 12:35PM

pmc8 wrote: »

Ftth will be available in my area soon lots of work being done by kn,so I thought I'd check eirs site for pricin and I can't see any option for just broadband without the eir talk.is there any cheaper option than the 75 a month ? .

€75 is for the 1000mb broadband only, they do cheaper packages.

vintagevrs · 22-09-2017 12:40PM

It is 75 a month after the 1st 12 months, but in reality its €52.50 a month for the first 12 months. After 12 months, you are out of contract and may be able to get another deal come the time.

150Mb
Price Breakdown
Promotional price

€35 for 6 months

After 6 months€70

After 12 months€75

Contract Length :12 months

300mb
Price Breakdown
Promotional price

€43 for 6 months

After 6 months€78

After 12 months€83

Contract Length
12 months

1GB

Price Breakdown

Promotional price

€55 for 6 months

After 6 months€90

After 12 months€95

Contract Length12 months

d31b0y · 22-09-2017 12:45PM

Where'd you get that info? All Eir contracts I saw were 18 months.
Also, you can only avail of those prices if you take a phone. Without a phone, it's full price all the time.

vintagevrs · 22-09-2017 12:53PM

https://www.eir.ie/broadband/

raydator · 22-09-2017 12:59PM

d31b0y wrote: »

Where'd you get that info? All Eir contracts I saw were 18 months.
Also, you can only avail of those prices if you take a phone. Without a phone, it's full price all the time.

If you really want to go with Eir, considering the FUP and charges, then use the Live chat option or call to get the FTTH broadband only price(if they are still doing it).

I only signed up in July and got the following offer.

Bundle Name: Standalone Fibre
Your Bundle Includes: eir Fibre Extreme 1000Mb
Contract Length: 12 Months
Promotional Price: €60.00 per month
Regular Price: €75.00 per month
Your Add Ons: eir Sport and BT Sports Pack €0.00 per month
Your Promotional Discounts: Promotion - 15 Euro off for 3 months €15.00 x 3 months ending October 2017

You may get a good deal on the lower speeds.

Have a look at Net1.ie, will cost a little more and its a 24 month contract, but they have a 2TB FUP and no additional changes.

d31b0y · 22-09-2017 01:14PM

vintagevrs wrote: »

https://www.eir.ie/broadband/

Hmm, I signed up on the 1 of June but it failed. It's still on the to do list but I have to bury ducting. I just checked and it's definitely an 18 month contract. I think I will be cancelling my order and reapplying. They refused to give me any discount at all.

raydator - fully aware of the FUP and implications. Thanks for the breakdown on pricing. I'll use that to leverage a better deal from them, although I am contemplating paying the install fee with DigiWeb and going with them. I would have said the DigiWeb FUP is better.

Unlimited Data: Digiweb operates an uncongested network and 1TB on this plan is considered fair use in any 30 day period prior to the 1st of the month. We do not throttle or cap service, however, if a customer exceeds the stated fair usage allowance for data on more than 2 occasions in any 90 day period, then Digiweb reserve the right to terminate or suspend the customer’s service. Digiweb will proactively contact customers in advance of any suspension or termination of service.

All on the long finger till I get my ducting complete of course...

raydator · 22-09-2017 01:34PM

d31b0y wrote: »

Hmm, I signed up on the 1 of June but it failed. It's still on the to do list but I have to bury ducting. I just checked and it's definitely an 18 month contract. I think I will be cancelling my order and reapplying. They refused to give me any discount at all.

raydator - fully aware of the FUP and implications. Thanks for the breakdown on pricing. I'll use that to leverage a better deal from them, although I am contemplating paying the install fee with DigiWeb and going with them. I would have said the DigiWeb FUP is better.

All on the long finger till I get my ducting complete of course...

Just be careful, as if you go over twice in any given 90 days they have the right to terminate your contact, AND I believe, they still look for payment for the remainder of the contract lenght.. (could be worng).

rob808 · 22-09-2017 02:10PM

raydator wrote: »

If you really want to go with Eir, considering the FUP and charges, then use the Live chat option or call to get the FTTH broadband only price(if they are still doing it).

I only signed up in July and got the following offer.

Bundle Name: Standalone Fibre
Your Bundle Includes: eir Fibre Extreme 1000Mb
Contract Length: 12 Months
Promotional Price: €60.00 per month
Regular Price: €75.00 per month
Your Add Ons: eir Sport and BT Sports Pack €0.00 per month
Your Promotional Discounts: Promotion - 15 Euro off for 3 months €15.00 x 3 months ending October 2017

You may get a good deal on the lower speeds.

Have a look at Net1.ie, will cost a little more and its a 24 month contract, but they have a 2TB FUP and no additional changes.

How much is there install charge for Net1.

Gonzo · 22-09-2017 02:23PM

raydator wrote: »

If you really want to go with Eir, considering the FUP and charges, then use the Live chat option or call to get the FTTH broadband only price(if they are still doing it).

I only signed up in July and got the following offer.

Bundle Name: Standalone Fibre
Your Bundle Includes: eir Fibre Extreme 1000Mb
Contract Length: 12 Months
Promotional Price: €60.00 per month
Regular Price: €75.00 per month
Your Add Ons: eir Sport and BT Sports Pack €0.00 per month
Your Promotional Discounts: Promotion - 15 Euro off for 3 months €15.00 x 3 months ending October 2017

You may get a good deal on the lower speeds.

Have a look at Net1.ie, will cost a little more and its a 24 month contract, but they have a 2TB FUP and no additional changes.

When will you be moving to Net1?

Really interested to see how you get on, what Net 1's network is like, speedtests etc.

If all is good then I expect a lot of us here will follow over to Net 1 as soon as our Eir contract's are up. A 2tb FUP with no excess charges for going over means no more watching the clock and that is worth much peace of mind.

raydator · 22-09-2017 02:32PM

I'm waiting to get confirmation from ASAI in writing about my complaint before asking Eir to break my contract. Once that happens I will be jumping ship.

TBH, I'm hoping it does not come to that and I heard on the grapevine that Eir are currently reviewing their FTTH FUP.

KeRbDoG · 22-09-2017 05:05PM

rob808 wrote: »

How much is there install charge for Net1.

I contacted Net1.ie asking if there was an installation charge for their FTTH 1000 product

Net1.ie wrote:

No installation charge!

frozenfrozen · 22-09-2017 05:17PM

net1 sound like the best option by a long shot. Is there any catch?

KeRbDoG · 22-09-2017 05:25PM

frozenfrozen wrote: »

net1 sound like the best option by a long shot. Is there any catch?

24 month contract instead of a 12 month with Eir and unsure how good/bad their network is

tsue921i8wljb3 · 22-09-2017 06:14PM

Net1 used to engage on Facebook but the responses were often sarcastic and passive agressive. I would not be joining them for their customer care. That said if the FTTH product works well you should have no need to engage with them.

Blogin · 22-09-2017 07:22PM

A salesman called to the door. Said if I didn't order soon all ports would be gone.

Is there any truth in this. Have people tried to get ftth and been told all ports gone ?

Avada · 22-09-2017 07:27PM

Blogin wrote: »

A salesman called to the door. Said if I didn't order soon all ports would be gone.

Is there any truth in this. Have people tried to get ftth and been told all ports gone ?

Don't listen to or order from door to door sales. He's just using pressure techniques.

It is technically possible, but unlikely.

oscarBravo · 22-09-2017 07:58PM

Blogin wrote: »

A salesman called to the door. Said if I didn't order soon all ports would be gone.

Is there any truth in this. Have people tried to get ftth and been told all ports gone ?

FTTH ports are allocated by Eircode at the network design stage. The eir salesman at your door lied to you, but in fairness that's a safe assumption no matter what he told you. Some of the things they're telling people around here would make Donald Trump blush.

Peppa Cig · 22-09-2017 08:04PM

KeRbDoG wrote: »

frozenfrozen wrote: »

net1 sound like the best option by a long shot. Is there any catch?

24 month contract instead of a 12 month with Eir and unsure how good/bad their network is

Same network?

Open eir FTTH just packaged via another retailer?

Westnet: Paul · 22-09-2017 08:24PM

Peppa Cig wrote: »

Same network?

Open eir FTTH just packaged via another retailer?

It's not quite that simple. open eir provide a layer-2 connection from the customer's premises to the ISP's network, and it's up to the ISP to get the traffic out to the world.

Most retailers operate on a similar model where the traffic is aggregated in Dublin. Others (like us) get the traffic handed off regionally, which can have its advantages.

Pangea · 22-09-2017 08:48PM

Well I've spent the most of the day on the phone to Eir trying to get my fibre up and running again, An awful experience that led me going in circles. They hadn't a clue To cut a long story short they said my account was ceased and told me to call loyalty, when I did he put me through to a technician again, he unceased it and he said that I will have to order the fibre again. He couldn't give me an explanation. I explained that I got a bill a few days ago for my old account by mistake and that I since asked Eir to cancel my old account, he agreed with me when I said they must have cancelled my new fibre account by mistake . What a cock up! Anyways I put twenty euro in my phone this morning and now I'm left with five euro. Is 1901 free to call??

rob808 · 22-09-2017 09:09PM

Pangea wrote: »

Well I've spent the most of the day on the phone to Eir trying to get my fibre up and running again, An awful experience that led me going in circles. They hadn't a clue To cut a long story short they said my account was ceased and told me to call loyalty, when I did he put me through to a technician again, he unceased it and he said that I will have to order the fibre again. He couldn't give me an explanation. I explained that I got a bill a few days ago for my old account by mistake and that I since asked Eir to cancel my old account, he agreed with me when I said they must have cancelled my new fibre account by mistake . What a cock up! Anyways I put twenty euro in my phone this morning and now I'm left with five euro. Is 1901 free to call??

The 1901 free it was when they pass you onto support which isn't free cost you money.

tsue921i8wljb3 · 22-09-2017 09:16PM

oscarBravo wrote: »

FTTH ports are allocated by Eircode at the network design stage. The eir salesman at your door lied to you, but in fairness that's a safe assumption no matter what he told you. Some of the things they're telling people around here would make Donald Trump blush.

As a competitor what can you do about such practices? Would Comreg be interested or is the door to door sales sector completely unregulated?

Pangea · 22-09-2017 09:20PM

rob808 wrote: »

The 1901 free it was when they pass you onto support which isn't free cost you money.

Typical, would it be free from an eir landline? I can't seem to find the costs online

oscarBravo · 22-09-2017 09:23PM

Allison Puny Appetite wrote: »

As a competitor what can you do about such practices? Would Comreg be interested or is the door to door sales sector completely unregulated?

Hard to say. The attitude seems to be that if a salesman lies to customers, it will cause reputational damage to their own company - but that's cold comfort to the competitor who has lost business in the meantime due to being lied about.

The problem is that each incident is treated as an isolated case of a salesman gone rogue, but when the same lies are being repeated by rogues the length and breadth of the country, that excuse wears thin.

Avada · 22-09-2017 09:47PM

Allison Puny Appetite wrote: »

As a competitor what can you do about such practices? Would Comreg be interested or is the door to door sales sector completely unregulated?

The reality of door to door is it is impossible to prove that they lie, its your word against there's. I'm surprised any big company still uses them tbh, the reputational damage is unbelievable.

rob808 · 22-09-2017 09:48PM

Pangea wrote: »

Typical, would it be free from an eir landline? I can't seem to find the costs online

it free calling the 1901 it just when you ring support it cost you.

tsue921i8wljb3 · 22-09-2017 09:50PM

Avada wrote: »

The reality of door to door is it is impossible to prove that they lie, its your word against there's. I'm surprised any big company still uses them tbh, the reputational damage is unbelievable.

Record them?

Avada · 22-09-2017 09:55PM

Allison Puny Appetite wrote: »

Record them?

It's possible alright.

Personally I'd like rid of them. I worked for one of the providers in customer service. Cleaning up their messes was soul destroying.

tsue921i8wljb3 · 22-09-2017 10:00PM

Avada wrote: »

It's possible alright.

Personally I'd like rid of them. I worked for one of the providers in customer service. Cleaning up their messes was soul destroying.

I can only imagine the carnage they could cause when they are predominantly speaking to a non technical public.

Pangea · 23-09-2017 10:52AM

Just rang Eir again regarding my problem. It turns out my new account wasn't ceased but the problem arose when I was migrated to the new FTTH system from the old system not everything carried over, she said the system got confused. Next step is to ring sales on Monday and ask them to electronically enable my account and my broadband will be active in 24 hours or so.

Eir rural FTTH thread

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