OnePlus 5

Ok coming from a one plus one to a 5.Did not realise its a nano sim so need to get that sorted. Have not rooted waiting for decent rom so living with Adds 😡😡

Also simple problem my back button on OP 1 is bottom right but on op5 it's bottom left how can you change this?

Also I was using L launcher, not available now, looking for suggestions for others

Cheers

Anyone noticed any bluetooth issues? Noticing slight pauses every now and then when playing music.

emmetkenny wrote: »

Settings - Buttons - Swap Buttons

Cheers that worked

Left button on OP1 brought up launcher settings but on OP5 bringing up recent. Is it agian back into setings and adjust it there still mucking around

The high horse brigade wrote:

I'm struggling also. How do I set one of the buttons to open menu

There should be an option in the buttons menu to enable menu if you long press or double tap the recent apps button

Anyone else cases peeling have a sandstone case just over a week and coating is peeling and bubbling away already. Not impressed with durability.

Flaccus wrote: »

How good is One Plus support when it come to warranty ? Are they easy to deal with ? Typically how long would you be waiting for a repair ?

Also wondering is there any common fit and finish or build quality issues people are seeing. So far the only thing I have come accross is 2 users with loose buttons. Lol.

I got a one plus 5 on day 1 release. First charge and the dash charger broke. Stopped charging. The USB cable still worked when plugged into a laptop to charge it but no dash charge.

I emailed them and customer care rep went into chat with me and I explained the problem. They referred me to another agent and I had to send a picture of the charger. They took their time, told me the replacement would be 2-4 weeks and I was only allowed two replacements of accessories in warranty.

I kicked up about the outrageous amount of time for a replacement considering I ordered it on a Thursday or whatever the launch day was and had it on the Monday after. They ignored my issue and just kept repeating themselves about 2-4 weeks. I tried escalating it beyond that rep but they just kept ignoring my emails and questions and would reply saying we understand you are annoyed and it'll be 2-4 weeks.

I logged another issue with customer care but they never emailed me back. My charger arrived this morning. So it was actually only a week which is reasonable to get a replacement but it was the poor customer care. Even the replies were at times badly written, I'm no English professor and I'm sure I'll leave a wake of errors myself but this bordered on pigeon English. Bad taste in my mouth after dealing with them.

As for the phone. Overall I like it. There is some more finish work they could have done. The screenshot system for example is poor. You can't take a screen record either. You have to download an app to do it. As for the screenshot, it's an awkward power button + down volume. Perhaps with a rejigging of controls it'd be easier. The camera is okay, dual cameras and fuzzy background portrait mode was kinda a gimmick but as I said it's alright.

Running multiple apps and switching between is seamless so far and no performance issues. I can't really comment on the battery charge and life as charging with usb cable is extremely slow but enough to get me through the day.

Button pressing in the pocket is happening more often than my last phone. I didn't like the vibration and button click sounds for everything and having to go into multiple settings to get rid of them. I thought a more central control for that would have been standard.

All in all it seems like a decent phone for the price of it combined with the specs. The s8 is slightly higher spec and a more polished product with a better screen. Pros and cons for all phones on market though. I am dreading the thought of having a problem with the device and having to use the customer care again but fingers crossed!

Paddy_Irishman wrote: »

I got a one plus 5 on day 1 release. First charge and the dash charger broke. Stopped charging. The USB cable still worked when plugged into a laptop to charge it but no dash charge.

I emailed them and customer care rep went into chat with me and I explained the problem. They referred me to another agent and I had to send a picture of the charger. They took their time, told me the replacement would be 2-4 weeks and I was only allowed two replacements of accessories in warranty.

I kicked up about the outrageous amount of time for a replacement considering I ordered it on a Thursday or whatever the launch day was and had it on the Monday after. They ignored my issue and just kept repeating themselves about 2-4 weeks. I tried escalating it beyond that rep but they just kept ignoring my emails and questions and would reply saying we understand you are annoyed and it'll be 2-4 weeks.

I logged another issue with customer care but they never emailed me back. My charger arrived this morning. So it was actually only a week which is reasonable to get a replacement but it was the poor customer care. Even the replies were at times badly written, I'm no English professor and I'm sure I'll leave a wake of errors myself but this bordered on pigeon English. Bad taste in my mouth after dealing with them.

As for the phone. Overall I like it. There is some more finish work they could have done. The screenshot system for example is poor. You can't take a screen record either. You have to download an app to do it. As for the screenshot, it's an awkward power button + down volume. Perhaps with a rejigging of controls it'd be easier. The camera is okay, dual cameras and fuzzy background portrait mode was kinda a gimmick but as I said it's alright.

Running multiple apps and switching between is seamless so far and no performance issues. I can't really comment on the battery charge and life as charging with usb cable is extremely slow but enough to get me through the day.

Button pressing in the pocket is happening more often than my last phone. I didn't like the vibration and button click sounds for everything and having to go into multiple settings to get rid of them. I thought a more central control for that would have been standard.

All in all it seems like a decent phone for the price of it combined with the specs. The s8 is slightly higher spec and a more polished product with a better screen. Pros and cons for all phones on market though. I am dreading the thought of having a problem with the device and having to use the customer care again but fingers crossed!

To be honest if you came across in chat to One Plus as you have in the early part of this post you seem a bit rude. You completely over reacted.

Ryath wrote: »

Anyone else cases peeling have a sandstone case just over a week and coating is peeling and bubbling away already. Not impressed with durability.

Yes my friend who is returning his 5 as he notices the 'jelly' effect when scrolling, commented that the coating is wearing very quickly. Saw it today and it is indeed peeling. So he is sending it back as well. Personally I think the official snap on cases are a little bit flimsy for what they are charging, especially the wood ones. I'd either go for their silicone case or bumper case (though strictly not a bumper as it has a back to it) or probably an orzly which is a lot cheaper
https://www.amazon.co.uk/OnePlus-Case-Orzly-FlexiCase-Anti-Scratch/dp/B072MZCQB6/ref=sr_1_1?ie=UTF8&qid=1499704134&sr=8-1&keywords=oneplus+5+spigen

emmetkenny wrote: »

To be honest if you came across in chat to One Plus as you have in the early part of this post you seem a bit rude. You completely over reacted.

To be fair you have no idea how the interaction actually went down. My chat with care representative and then the email exchange and if I my post came off like that it was down to pure frustration and disappointment.

In hindsight they replaced the accessory in a fairly straightforward manner and turn around was decent. If th customer rep had handled it better it wouldn't have escalated to what I thought was going to be a major issue. Also seems the feeling on the web is that they have a poor customer care department and you should either get used to it or not own the phone which seemed silly to me.

So I'm on the verge of ordering either a One Plus 5 or HTC U11. Pretty neck in neck so far. Has anyone had any annoying build quality issues that caused them to send the 5 back ? I'm not seeing many negative reports on XDA, one guy with a loose button and someone had one where the rear camera had the paint chipped around it. Also the OnePlus website says the 8GB model ships within 8 days. Anyone have an idea whether it takes the full 8 days or do they ship alot sooner. I also assume priority shipping is the way to go. Asking cause on hols soon and would like to get it before I go. Thanks.

Flaccus wrote: »

Not a great experience so for you . Then again, english would not be the reps first language so I wouldn't expect them to be perfect or judge them on their english ability. I guess the turnaround time on the charger was just the maximum delivery time they quote and the time you did in fact get it in was pretty good. I probably would not have escalated, especially as they were satisfied with a pic and did not ask you to post it in first so they could analyse it.

I know you mentioned some issues around the software and the camera but how is the build quality and fit and finish. Any issue with loose buttons, dead or stuck pixels on the screen, speaker issues ?

Sorry meant to reply. The camera is middle to low in the road I'd suggest but for daily snapping it's fine. Pictures in poorly lit areas and the quality takes a sharp nose dive. That's probably true for a lot of phones. The button layout is good so far. No bulging buttons but as I said had it switch off in my pocket once so far and that never happened before.

Screen wise I think it's very good. Haven't noticed any pixel or jelly problems being described. Speaker is good and loud. Good range.

In another post you mentioned somebody complained about a chip in the camera. It's possible they were mistaken. There is a dot half way on the camera rectangle which at first glance I thought was a chip but I googled it and it's part of the design! Separates the camera's.

Only other thing I can think of is when I got the phone they never included a little metal bar to open the sim compartment. I had to use one that the wife had gotten with her i7.

Paddy_Irishman wrote: »

Sorry meant to reply. The camera is middle to low in the road I'd suggest but for daily snapping it's fine. Pictures in poorly lit areas and the quality takes a sharp nose dive. That's probably true for a lot of phones. The button layout is good so far. No bulging buttons but as I said had it switch off in my pocket once so far and that never happened before.

Screen wise I think it's very good. Haven't noticed any pixel or jelly problems being described. Speaker is good and loud. Good range.

In another post you mentioned somebody complained about a chip in the camera. It's possible they were mistaken. There is a dot half way on the camera rectangle which at first glance I thought was a chip but I googled it and it's part of the design! Separates the camera's.

Only other thing I can think of is when I got the phone they never included a little metal bar to open the sim compartment. I had to use one that the wife had gotten with her i7.

Thanks mate. Sounds like an all round great phone with the only minus being poor low light performance. Most of my shots are during normal light and I think the lack of OIS won't matter so much to me as I rarely take videos. Just trying to decide whether the U11 is worth the extra for the better camera and waterproofing.

Also wondering how soon the 5 will ship. Site says within 8 days. Hopefully I won't get one of the returns. Seems at least half the people on the XDA poll are returning !!