Three Fiascos

Shaunie Delyer · 22-05-2017 5:51pm #1

I am currently enduring a nightmare with 3 Ireland mobile. I am trying to find formal complaint information so I can continue my battle with this contemptuous company. It is a pointless procedure going to the Three thread and asking a question, it is also a waste of your valuable time. So I'm hoping Joe or Josephine Public will be able to throw me a bone.. as such.

PLEASE DO NOT DIRECT ME TO THE 3 WEBSITE. It is cleaverly designed to make you go round in circles.

The type of information I am looking for is

Three Ireland customer care email address
Three Ireland procedure for making a format complaint
Three Ireland Director/CEO/shareholders name and/or email address
Any other relevant information.

I don't believe I'm asking for anything that's not in the public domain, I'm just not too sure where that information is.
I hope someone can be of help.
Thanks in advance.

Neon_Lights · 22-05-2017 5:53pm

Shaunie Delyer wrote: »

I am currently enduring a nightmare with 3 Ireland mobile. I am trying to find formal complaint information so I can continue my battle with this contemptuous company. It is a pointless procedure going to the Three thread and asking a question, it is also a waste of your valuable time. So I'm hoping Joe or Josephine Public will be able to throw me a bone.. as such.

PLEASE DO NOT DIRECT ME TO THE 3 WEBSITE. It is cleaverly designed to make you go round in circles.

The type of information I am looking for is
Three Ireland customer care email address

Three Ireland procedure for making a format complaint

Three Ireland Director/CEO/shareholders name and/or email address

Any other relevant information.

I don't believe I'm asking for anything that's not in the public domain, I'm just not too sure where that information is.
I hope someone can be of help.
Thanks in advance.

Go to comreg

Shaunie Delyer · 22-05-2017 5:57pm

I've been to comreg. I'm looking for additional information and confirmation on the information I already got.

L1011 · 22-05-2017 6:51pm

Customerfirst@three.ie but the name is a lie. All my complaint by post I sent to the hq on John Rogersons Quay and they were replied to from Limerick. Had to take them to court as the 'care' staff will not move an inch.

Shaunie Delyer · 22-05-2017 8:19pm

Thanks L1011
They certainly don't like to make things easy.

Neon_Lights · 23-05-2017 11:55am

Freepeoplesearchtool.com

CeilingFly · 23-05-2017 12:42pm

Shaunie Delyer wrote: »

I've been to comreg. I'm looking for additional information and confirmation on the information I already got.

If comreg are not interested then you probably don't have a valid complaint.

I never understand how people get worked up over a phones service whether its three, vodafone, meteor ot whoever.

1 - READ the terms and conditions BEFORE you sign up.

2 - if not happy, just switch to a new provider.

You usually find that the issue is with the customer who couldn't be bothered reading the terms and conditions and them are surprised when they are quoted.

I'm a mobile phone customer (various networks) for 29 years now. Still to have one issue with any of them because I read and understand what I am signing up to.

L1011 · 23-05-2017 2:18pm

CeilingFly wrote: »

If comreg are not interested then you probably don't have a valid complaint.

Comreg will not take a complaint until you have exhausted the operators formal complaints procedure. They do not tell you how to do this

Their contact centre staff are disinterested in doing anything and it can take some pressure to get someone who will actually investigate a complaint.

njs030 · 23-05-2017 2:21pm

op hasn't said what the complaint is which would lead me to wonder they don't want to hear opinions on how valid it is.

Email accounts aren't in the public domain afaik but directors names are usually found in the financial information of a company.

beauf · 23-05-2017 2:27pm

I've never found comreg in anyway useful.

pxdf9i5cmoavkz · 23-05-2017 2:32pm

I hope a lesson has been learned.

Never, ever, sign up for a cellular contract.

srsly78 · 23-05-2017 2:36pm

beauf wrote: »

I've never found comreg in anyway useful.

Comreg can be useful if you have a valid complaint. I complained about Vodafone engaging in fraud, got my bill waived for 18 months as compensation.

optogirl · 23-05-2017 2:43pm

Shaunie Delyer wrote: »

I am currently enduring a nightmare with 3 Ireland mobile. I am trying to find formal complaint information so I can continue my battle with this contemptuous company. It is a pointless procedure going to the Three thread and asking a question, it is also a waste of your valuable time. So I'm hoping Joe or Josephine Public will be able to throw me a bone.. as such.

PLEASE DO NOT DIRECT ME TO THE 3 WEBSITE. It is cleaverly designed to make you go round in circles.

The type of information I am looking for is
Three Ireland customer care email address

Three Ireland procedure for making a format complaint

Three Ireland Director/CEO/shareholders name and/or email address

Any other relevant information.

I don't believe I'm asking for anything that's not in the public domain, I'm just not too sure where that information is.
I hope someone can be of help.
Thanks in advance.

Have DMd some director info

CeilingFly · 23-05-2017 2:47pm

optogirl wrote: »

Have DMd some director info

Do you really think a director is interested in a rant from some customer who THINKS he has an issue.

Any reason why the op can't post the issue?

optogirl · 23-05-2017 2:48pm

CeilingFly wrote: »

Do you really think a director is interested in a rant from some customer who THINKS he has an issue.

Any reason why the op can't post the issue?

OP asked for director info so I obliged.

ben.schlomo · 23-05-2017 3:31pm

And yet another thread randomly appears in here!!!!!!!

Shaunie Delyer · 23-05-2017 5:07pm

@ CeilingFly you make quite a lot of assumptions without having ANY information.

1 - What makes you think I did not read the T's & C's?
2 - The length of time you are paying bills is irrevelent and useless information.
3 - Attacking other posters because they tried to help is contemptuous at the very least.
4 - The OP did not post the issue because it's irrevelant.
5 - Your rant is NOT helpfull in ANY way and I would appreciate if you didn't make any more posts in this thread. Thank you.

Discussing the issue I have with Three Ireland will not help me in any way that I'm aware of. I don't believe discussing an on going issue in an open forum would be the correct thing to do.

As it happens comreg gave my the wrong email add. and I was getting mail bounces. The address I should have had is customer.care at three.ie.

I appreciate the help and am open to opinions, however I don't need validation.. as such.

srsly78 · 23-05-2017 5:44pm

Just go through the process with Comreg. If your complaint is valid they will rule in your favour and you will get compensation.

L1011 · 23-05-2017 8:46pm

ben.schlomo wrote: »

And yet another thread randomly appears in here!!!!!!!

Moved to a more appropriate forum

CeilingFly · 23-05-2017 9:18pm

Shaunie Delyer wrote: »

@ CeilingFly you make quite a lot of assumptions without having ANY information.

1 - What makes you think I did not read the T's & C's?
2 - The length of time you are paying bills is irrevelent and useless information.
3 - Attacking other posters because they tried to help is contemptuous at the very least.
4 - The OP did not post the issue because it's irrevelant.
5 - Your rant is NOT helpfull in ANY way and I would appreciate if you didn't make any more posts in this thread. Thank you.

Discussing the issue I have with Three Ireland will not help me in any way that I'm aware of. I don't believe discussing an on going issue in an open forum would be the correct thing to do.

As it happens comreg gave my the wrong email add. and I was getting mail bounces. The address I should have had is customer.care at three.ie.

I appreciate the help and am open to opinions, however I don't need validation.. as such.

Your post shows anger

When you get to my age you'll realise that getting worked up about small issues in life is not worth it.

State your issue and people may advise.

Looking for directors names shows your task will be fruitless

Time · 25-05-2017 6:48pm

CeilingFly wrote: »

Your post shows anger

When you get to my age you'll realise that getting worked up about small issues in life is not worth it.

State your issue and people may advise.

Looking for directors names shows your task will be fruitless

Nonsense, i can personally vouch for the fact that contacting Robert Finnegan, Threes CEO, gets results. It was the only way i got an issue resolved with them, short of suing them, which papers had been prepared for.

Once i spoke to his office it was directed to the Head of Customer care who dealt with the matter personally. All resolved within 2 days, after several months getting nowhere prior to that.

O/P i'm sure that i can't post Robert Finnegan email here, but i can tell you that the contact details three use are Firstname.Surname@three.ie. I'm sure that will help you figure it out.

njs030 · 25-05-2017 7:17pm

Time wrote: »

Nonsense, i can personally vouch for the fact that contacting Robert Finnegan, Threes CEO, gets results. It was the only way i got an issue resolved with them, short of suing them, which papers had been prepared for.

Once i spoke to his office it was directed to the Head of Customer care who dealt with the matter personally. All resolved within 2 days, after several months getting nowhere prior to that.

O/P i'm sure that i can't post Robert Finnegan email here, but i can tell you that the contact details three use are Firstname.Surname@three.ie. I'm sure that will help you figure it out.

Only if the person has a valid issue to begin with.

Time · 25-05-2017 7:34pm

notjustsweet wrote: »

Only if the person has a valid issue to begin with.

Well we can only take OP at face value, and i'm going to assume that they aren't going to Director level first, and have made a reasonable attempt to resolve the matter.

CeilingFly · 25-05-2017 7:44pm

Time wrote: »

short of suing them, which papers had been prepared for.

Yeah right, you went to the expense of having legal papers prepared for suing them.

I really really believe you.

For the op, if you post details people can advise you, but ranting and raving and thinking sending an email to a director will suddenly cure everything, is ridiculous.

L1011 · 25-05-2017 7:46pm

CeilingFly wrote: »

Yeah right, you went to the expense of having legal papers prepared for suing them.

I really really believe you.

For the op, if you post details people can advise you, but ranting and raving and thinking sending an email to a director will suddenly cure everything, is ridiculous.

Small Claims procedure is suing a company. Costs 20 quid.

Your posting style is incredibly inflammatory - tone it down.

Time · 26-05-2017 2:15pm

CeilingFly wrote: »

Yeah right, you went to the expense of having legal papers prepared for suing them.

I really really believe you.

For the op, if you post details people can advise you, but ranting and raving and thinking sending an email to a director will suddenly cure everything, is ridiculous.

Well actually yes I did, I was going to sue them in the small Small claims court, as I'm sure you know that's inexpensive. The paperwork had been lodged with the registrar, and I withdrew the case once they resolved it.

Any further hostile toned comments or questions on that?

EDIT (10 hours later): Thought not @CeilingFly

MOH · 02-06-2017 5:09pm

CeilingFly wrote: »

If comreg are not interested then you probably don't have a valid complaint.

I never understand how people get worked up over a phones service whether its three, vodafone, meteor ot whoever.

1 - READ the terms and conditions BEFORE you sign up.

2 - if not happy, just switch to a new provider.

You usually find that the issue is with the customer who couldn't be bothered reading the terms and conditions and them are surprised when they are quoted.

I'm a mobile phone customer (various networks) for 29 years now. Still to have one issue with any of them because I read and understand what I am signing up to.

Reading the terms and conditions doesn't really help you when a provider unilaterally changes them, insists that they're right to do so despite being provided with a copy of the original conditions, claims that they no longer have a copy of your original contract, continues to collect a direct debit after being repeatedly told in writing it's been cancelled (resulting in double payments), sets up a new direct debit without your permission, and ignores repeated data protection requests.

Neon_Lights · 02-06-2017 9:42pm

CeilingFly wrote: »

Do you really think a director is interested in a rant from some customer who THINKS he has an issue.

Any reason why the op can't post the issue?

yes actually it used to happen loads when i worked in virgin media

L1011 · 02-06-2017 9:46pm

Neon_Lights wrote: »

yes actually it used to happen loads when i worked in virgin media

Once upon a lifetime ago, I actually worked on the team (about 40 people!) who handled technical complaints made via the Chair, directors and CEO of BT. Only customer care team that wasn't in India - still not in the UK, but BT were in outsource everything mode there and looked for the cheapest "not India" option as really over half the complaints had "I won't speak to someone in India" or equivalent in them.

Complaints to senior management are generally handled differently to complaints made otherwise. In 3's case, they simply don't handle complaints made otherwise, or via the courts for that matter, so directors might get something done.

Neon_Lights · 02-06-2017 10:39pm

L1011 wrote: »

Once upon a lifetime ago, I actually worked on the team (about 40 people!) who handled technical complaints made via the Chair, directors and CEO of BT. Only customer care team that wasn't in India - still not in the UK, but BT were in outsource everything mode there and looked for the cheapest "not India" option as really over half the complaints had "I won't speak to someone in India" or equivalent in them.

Complaints to senior management are generally handled differently to complaints made otherwise. In 3's case, they simply don't handle complaints made otherwise, or via the courts for that matter, so directors might get something done.

Generally its the ones that come in via linkedin, especially if you know one of their golf buddies or something. Its not what you know its who you know

njs030 · 02-06-2017 11:04pm

MOH wrote: »

Reading the terms and conditions doesn't really help you when a provider unilaterally changes them, insists that they're right to do so despite being provided with a copy of the original conditions, claims that they no longer have a copy of your original contract, continues to collect a direct debit after being repeatedly told in writing it's been cancelled (resulting in double payments), sets up a new direct debit without your permission, and ignores repeated data protection requests.

What company was this?
Were you using the service or within terms of a previously agreed contract time?

MOH · 08-06-2017 4:02pm

notjustsweet wrote: »

What company was this?
Were you using the service or within terms of a previously agreed contract time?

Meteor. Absolute clowns for the sake of €30. Sorry, rest of this is off topic for 3, but I'd never trust any mobile phone company.

I signed up on an 18 month contract, they increased the price after 12 months and when I queried it said that had been the real price all along, but with a €5 discount for the first 12 months. Nothing in the T+C of my plan mentioned this, nothing online, nor did the confirmation email I got when I signed up. And taking a fiver off the higher price didn't give the original price anyway, regardless of whether you included VAT or not. They also kept referring to my plan by a slightly different name to the one I signed up for.

I gave them copies of everything I had received from them, plus links to cached pages from archive.org listing their plans and T+Cs at the time I signed up, they still kept overcharging me. They regularly ignored emails. When I asked them for a copy of my contract they said they didn't have one!

Eventually I notified them and my bank I was cancelling my DD and manually continued to pay them the correct original amount every month. After 3 months they initiated a new DD for the original amount so I ended up paying twice, I had to blacklist them with my bank to prevent any future DDs.

They ignored emails requesting escalation, a data protection request and repeated email follow-ups on it. Eventually escalated the whole thing in writing to their director of customer services who said I'd sent the DP request to the wrong department, and didn't address most of my other issues. She never responded to my follow up letter asking about the other issues, especially the unauthorised DD. They also ignored the second data protection request I submitted which included the fee.

Unfortunately by that stage it had been going on for 5 months, I'd some fairly stressful personal stuff to deal with and I didn't have the energy to take it any further. And by the time I got a chance to follow up on it I figured too long had passed to refer it to ComReg, and I didn't even know where to start with the DD thing.

Needs Must · 08-06-2017 4:11pm

The op comes across as a crank.

dudara · 08-06-2017 4:34pm

@Needs must - please try to post some helpful advice to the OP

dudara

Three Fiascos

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