Guide - Getting the most out of your high speed Virgin Media (UPC) 240mb/s service

Dalmatia · 20-12-2016 08:37PM

ok got ip4

Dalmatia · 20-12-2016 10:47PM

all working

thanks for all your help.

jca · 20-12-2016 11:25PM

Dalmatia wrote: »

all working thanks for all your help.

Good stuff. The Tplink are a great job.

degsie · 21-12-2016 12:07AM

Dalmatia wrote: »

all working thanks for all your help.

Glad you got it sorted. Enjoy your speeds!

k123456 · 21-12-2016 10:25AM

jca wrote: »

Dalmatia wrote: »

http://192.168.0.1 = when i put this in search im getting connected to virgin media hub asking my password not the password from tp link.

ok, have you changed the address of the Tplink to 192.168.1.1 as per the guide? If so, thats what you need to enter the admin of the Tplink. Getting back to the VM hub. Two things have to be done before the Modem mode option will be available. 1)You need to have an Ipv4 ip address, contacting the reps on here will get that sorted.
2) If your hub is transmitting the Horizion Wi Free wireless signal, it needs to be disabled. That needs to be done by VM who can do it here as well. When both of these things are done, a factory reset of the VM hub will then give you the option to use modem mode.

How do we contact the Reps please

degsie · 21-12-2016 11:06AM

k123456 wrote: »

How do we contact the Reps please

http://www.boards.ie/ttforum/1546

Dalmatia · 21-12-2016 03:56PM

quick question. As above when i got Ipv4 and took off WIFI do I really need to reset my virgin media hub as I read it would go to factory reset. Would I loose all settings as I have VHub now in modem mode. Not sure "" When both of these things are done, a factory reset of the VM hub will then give you the option to use modem mode.""" - thanks

jca · 21-12-2016 10:55PM

Dalmatia wrote: »

quick question. As above when i got Ipv4 and took off WIFI do I really need to reset my virgin media hub as I read it would go to factory reset. Would I loose all settings as I have VHub now in modem mode. Not sure "" When both of these things are done, a factory reset of the VM hub will then give you the option to use modem mode.""" - thanks

If the hub is in modem mode you don't need to do anything. Factory resetting it while in modem mode will return it to router mode. Another thing, when its in modem mode its address changes to 192.168.100.1

dpjmie · 13-01-2017 07:58PM

HI Guys,

I had the Cisco Router Previously with the Archer C9 and they worked brilliantly. When we upgraded to the HUB 3.0 it didn't work out of the box and the Archer C9 displayed "No Internet Connection". I would have presumed it would be a straight swap out, but clearly I was wrong. I tried it in "Modem Mode" also, but it didn't seem to work. I have disconnected the C9 for the moment but the wireless speeds are too hit and miss and I would like to swap back. Can someone point me in the right direction please?

Thanks in advance,
Dpjmie

ED E · 14-01-2017 12:08PM

My guess would be you're on DSLite. Virgin need to turn it off so bridging works.

dpjmie · 14-01-2017 12:11PM

ED E wrote: »

My guess would be you're on DSLite. Virgin need to turn it off so bridging works.

Thanks Ed,

Will give them a shout either today or Monday to check... on the old cisco you could see it list dslite in the status page, is there nothing on the hub to let you know??

Cheers in advance
Dpjmie

degsie · 14-01-2017 12:17PM

dpjmie wrote: »

Thanks Ed,

Will give them a shout either today or Monday to check... on the old cisco you could see it list dslite in the status page, is there nothing on the hub to let you know??

Cheers in advance
Dpjmie

http://test-ipv6.com

HappyDaze007 · 23-01-2017 09:19AM

Hi folks, I'm hoping someone can help...
We were on the 120 download with the old technicolour box but the wifi on it was useless, so I went out and bought a netgear nighthawk ac1900 router.
To cut a long story short, gave up trying to get the technicolour into modem mode with over 20 calls to UPC/ virgin media... the last call was to cancel the contract as I wasn't happy but got roped in to the 240 download and the new media hub at a great price..
I've been put back on to ipv4 and have the hub in modem mode but are getting weird speed results..... upload is 24 down load is around 30 or 40..? This can't be right...? Or is it...??

Please help...

Damien360 · 23-01-2017 01:19PM

HappyDaze007 wrote: »

Hi folks, I'm hoping someone can help...
We were on the 120 download with the old technicolour box but the wifi on it was useless, so I went out and bought a netgear nighthawk ac1900 router.
To cut a long story short, gave up trying to get the technicolour into modem mode with over 20 calls to UPC/ virgin media... the last call was to cancel the contract as I wasn't happy but got roped in to the 240 download and the new media hub at a great price..
I've been put back on to ipv4 and have the hub in modem mode but are getting weird speed results..... upload is 24 down load is around 30 or 40..? This can't be right...? Or is it...??

Please help...

I bought the exact same hub and have the exact same VM modem as you. Will pm you later with details of what I did.

Turned off wireless on VM. Turned off DHCP on VM. Kept its IP 192.168.0.1

Set new box range in 192.168.1.1 with its gateway as VM Ip above.

Use 5GHz and 2.4GHz and wired DHCP to new box.

HappyDaze007 · 23-01-2017 02:24PM

Damien360 wrote: »

I bought the exact same hub and have the exact same VM modem as you. Will pm you later with details of what I did.

Turned off wireless on VM. Turned off DHCP on VM. Kept its IP 192.168.0.1

Set new box range in 192.168.1.1 with its gateway as VM Ip above.

Use 5GHz and 2.4GHz and wired DHCP to new box.

Many thanks for your reply, much appreciated.. it feels like there's light at the end of the tunnel... see I'm not great with computers at all.... everything I know now is what I've learnt through tough times of trying to get it all set up..

I should add that I've been trying to set up ip cctv system up since last June..!

What sort of speeds are you getting now if you don't mind me asking..

Damien360 · 23-01-2017 03:03PM

HappyDaze007 wrote: »

Many thanks for your reply, much appreciated.. it feels like there's light at the end of the tunnel... see I'm not great with computers at all.... everything I know now is what I've learnt through tough times of trying to get it all set up..

I should add that I've been trying to set up ip cctv system up since last June..!

What sort of speeds are you getting now if you don't mind me asking..

Wireless 5GHz on 100M VM, can get 70-80

2.4GHz floats around 40

I use home plugs for all wired devices and can get 60-70 on most devices. It can vary by device. Laptop gets highest.

Damien360 · 23-01-2017 06:06PM

Damien360 wrote: »

I bought the exact same hub and have the exact same VM modem as you. Will pm you later with details of what I did.

Turned off wireless on VM. Turned off DHCP on VM. Kept its IP 192.168.0.1

Set new box range in 192.168.1.1 with its gateway as VM Ip above.

Use 5GHz and 2.4GHz and wired DHCP to new box.

Seems it not as I remembered.

Netgear IP 192.168.0.2

All the rest the same

192.168.0.1 to access VM
Routerlogin.net to find Netgear
Setting up wireless on netgear is simple.
I also use parental control via openDNS.
Set up an account (it is free) and change DNS primary and secondary to the IP address given in Opendns page.

The netgear also has a nice app that works on android and apple called GENIE

VM settings

Netgear setting

HappyDaze007 · 31-01-2017 09:05AM

Would the setting be the same on a virgin media hub 3....??
Totally lost with all this...
probably best get someone into sort all this out... would it be expensive to get a professional in..?

08-02-2017 09:37AM

HappyDaze007 wrote: »

Would the setting be the same on a virgin media hub 3....??
Totally lost with all this...
probably best get someone into sort all this out... would it be expensive to get a professional in..?

Where are you based? I'd gladly look over it for you if you're nearby?

HappyDaze007 · 10-02-2017 10:19PM

Karsini wrote: »

Where are you based? I'd gladly look over it for you if you're nearby?

Pm sent

TheDoc · 31-03-2017 10:51AM

The TP Link Archer 8 has been a brilliant buy, not a hitch since I got it and wonderful speeds and uptime, until last night.

Everything in the house is fine, bar world of warcraft on my PC, which is hitting pings of over 2000ms every so often. Absolutely freaked since I took today of work to play and it keeps happening.

Just did a reset on the ARcher and noticed for whatever reason it reset my SSID's and wifi stuff back to factory settings. Probably what the reset does I assume. Went through some config changes and fingers crossed this messing stops

jca · 31-03-2017 12:10PM

TheDoc wrote: »

The TP Link Archer 8 has been a brilliant buy, not a hitch since I got it and wonderful speeds and uptime, until last night.

Everything in the house is fine, bar world of warcraft on my PC, which is hitting pings of over 2000ms every so often. Absolutely freaked since I took today of work to play and it keeps happening.

Just did a reset on the ARcher and noticed for whatever reason it reset my SSID's and wifi stuff back to factory settings. Probably what the reset does I assume. Went through some config changes and fingers crossed this messing stops

I couldn't see how it could be the fault of the C8 if every other device was working properly. I don't game myself but wasn't there a problem with the VM hub that was sorted with a firmware update?

Gingervitis · 31-03-2017 03:40PM

Hi,
I've been on to Virgin multiple times, but I haven't been able to get to the bottom of the problem.

I have a pair of Tenda P1000 KIT AV1000 Gigabit Powerline Adapters, connected to my Virgin Media Smart Hub 3.0 via Cat6 cables. The Hub is in the hall of the house, and my PC is upstairs. The maximum speed I can get is 60Mbps. I am living in Limerick city and signed on to the 240Mb plan. My PC has a Reaktek GBE Family Controller ethernet card, and I can see the network is connected at 1.0Gbps. The wireless LAN is about 40Mbps. The only way to get 200+Mbps is to directly connect the Smart Hub into an ethernet port of a laptop.

Is this due to the electrical wiring in the house?

Johnboy1951 · 31-03-2017 04:27PM

Gingervitis wrote: »

Hi,
I've been on to Virgin multiple times, but I haven't been able to get to the bottom of the problem.

I have a pair of Tenda P1000 KIT AV1000 Gigabit Powerline Adapters, connected to my Virgin Media Smart Hub 3.0 via Cat6 cables. The Hub is in the hall of the house, and my PC is upstairs. The maximum speed I can get is 60Mbps. I am living in Limerick city and signed on to the 240Mb plan. My PC has a Reaktek GBE Family Controller ethernet card, and I can see the network is connected at 1.0Gbps. The wireless LAN is about 40Mbps. The only way to get 200+Mbps is to directly connect the Smart Hub into an ethernet port of a laptop.

Is this due to the electrical wiring in the house?

It is most likely due to using electrical wiring for something it was never designed to do.
After that it can be affected by the way the premises is wired and connected.

If you want full speed anywhere in the premises you must connect using proper cable ...... Cat5e or Cat6 or better.

The high horse brigade · 31-03-2017 09:56PM

Gingervitis wrote: »

Hi,
I've been on to Virgin multiple times, but I haven't been able to get to the bottom of the problem.

I have a pair of Tenda P1000 KIT AV1000 Gigabit Powerline Adapters, connected to my Virgin Media Smart Hub 3.0 via Cat6 cables. The Hub is in the hall of the house, and my PC is upstairs. The maximum speed I can get is 60Mbps. I am living in Limerick city and signed on to the 240Mb plan. My PC has a Reaktek GBE Family Controller ethernet card, and I can see the network is connected at 1.0Gbps. The wireless LAN is about 40Mbps. The only way to get 200+Mbps is to directly connect the Smart Hub into an ethernet port of a laptop.

Is this due to the electrical wiring in the house?

Homeplugs are completely hit or miss

jca · 31-03-2017 10:13PM

The high horse brigade wrote: »

Homeplugs are completely hit or miss

Mostly miss.

ED E · 31-03-2017 10:37PM

jca wrote: »

Mostly miss.

That's an unfair representation. Its very dependent on the mains loops they're on but in most dwellings they're fine. Eir only have to replace a minority of their TV installs with ethernet runs.

jca · 31-03-2017 11:21PM

ED E wrote: »

That's an unfair representation. Its very dependent on the mains loops they're on but in most dwellings they're fine. Eir only have to replace a minority of their TV installs with ethernet runs.

They're fine as you say but they never deliver the speeds they promise. I have two sky boxes and a smart TV running off homeplugs everything works ok but connecting my laptop to one to get a speedtests only gives about 80 meg. I will get around to putting in a gigabit switch and hardwiring them in properly.

ED E · 01-04-2017 12:54AM

Totally true, but its very similar to the link rate vs gPut that we've seen in WLAN for a decade or more. Maybe a little worse at 150/1000 vs 120/300 but way off the mark either way.

Gingervitis · 05-04-2017 02:50PM

So, given that I can't go drilling holes to run cable through the house I'm a tenant of, is there anyway to downgrade my service to 120Mbps, as I'm essentially wasting over 50% of my bandwidth?

Guide - Getting the most out of your high speed Virgin Media (UPC) 240mb/s service

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