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Eir rural FTTH thread

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Comments

  • #3962
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,084 ✭✭✭✭Johnboy1951


    Deleted User wrote: »
    yes, it's in the telephony settings section.
    Eir will also be providing a VOIP service service at the end of this month that will allow you to move your landline number to the FTTH modem.

    Thanks.
    It is good to know that eir have not locked the modem to their own service, which allows the user to choose whichever provider they wish.

    I would not wish to change provider if/when FTTH arrives in this area.
    I have been with them for years and very happy with cost Vs service.


  • #3963
    knipex
    Registered Users, Registered Users 2 Posts: 2,018 ✭✭✭knipex


    Who is reselling the Eir FTTH product ?

    Is it only Pure Telecom ?


  • #3964
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,411 Mod ✭✭✭✭Gonzo


    knipex wrote: »
    Who is reselling the Eir FTTH product ?

    Is it only Pure Telecom ?

    Pure Telecom and Digiweb resell Eir's FTTH products acrosss Ireland and in some regions there may be a 3rd local reseller such as Net1 in Louth and Westnet in Mayo.

    It is unlikely that Vodafone will resell Eir's FTTH and they are gonna lose some business here as Vodafone customers will be required to change provider in order to get FTTH. Sky has not offered FTTH here yet either.


  • #3965
    Counie88
    Registered Users, Registered Users 2 Posts: 11 ✭Counie88


    So, after contacting eir again and stating clearly that I did not want the copper phone line just the FTTH.
    The customer care agreed I was correct then put me through to the 'loyalty' team who had to then cancel my current order because if they put in the line and did the fibre test it would come up negative. So now I have to wait 24 hours for the cancellation to go through and re order again. What a joke!!


  • #3966
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,084 ✭✭✭✭Johnboy1951


    Counie88 wrote: »
    So, after contacting eir again and stating clearly that I did not want the copper phone line just the FTTH.
    The customer care agreed I was correct then put me through to the 'loyalty' team who had to then cancel my current order because if they put in the line and did the fibre test it would come up negative. So now I have to wait 24 hours for the cancellation to go through and re order again. What a joke!!

    At least you should now get the correct service ;)


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  • #3967
    Shadow Play
    Registered Users, Registered Users 2 Posts: 7 ✭Shadow Play


    We got FTTH installed on Tuesday afternoon and it worked fine until sometime between Wednesday morning and Wednesday afternoon, when it suddenly stopped working. At the moment, the 'Internet' light on the modem is not illuminated and the same goes for the 'LOS' light on the wall unit that KN installed. A few calls to Eir and I have been told differing things;

    1) "It is normal for the service to work straight after installation, only to stop working until my order/account is authenticated, which can take up to 48 hours after cessation of service". We are switching from FTTC, so it is not like I am coming from another planet here! Also, a neighbour also had it installed and did not report the same issue.

    2) "The modem is probably damaged and needs to be replaced".

    However, we had a KN worker in here earlier to check things out and he happened to have a brand new F2000 modem (same as ours) with him. We tried it out and the exact same thing happened - No 'Internet' light and no 'LOS' light, which proves that the modem is not the issue. The KN worker said everything is working as it should up to the modem, so the problem is definitely on Eir's side. I've tried hard resetting the modem and wall unit and it made no difference. Checked all the cables etc...

    I'm at a bit of a loss as to what is going on. I rely on this to run my business and regularly send/receive large files, which are rapidly eating into my Three data allowance on my phone (currently used as a hotspot).

    Can anyone here let me know if they had a period of downtime following installation while they were authenticated? I'm getting paranoid that it is just me.

    Cheers!


  • #3968
    long_b
    Registered Users, Registered Users 2 Posts: 4,982 ✭✭✭long_b


    Not near my house but on a blue line from the Curragh Camp exchange - this is a splitter box, yes?


  • #3969
    [Deleted User]
    Posts: 31,118 ✭✭✭✭ [Deleted User]


    long_b wrote: »
    Not near my house but on a blue line from the Curragh Camp exchange - this is a splitter box, yes?
    Yes that's a fibre splitter box.


  • #3970
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,411 Mod ✭✭✭✭Gonzo


    long_b wrote: »
    Not near my house but on a blue line from the Curragh Camp exchange - this is a splitter box, yes?

    looks very similar to the ones here.


  • #3971
    yammagamma
    Registered Users, Registered Users 2 Posts: 165 ✭✭yammagamma


    question on how long after fibre cables installed on poles and fibrerollout site showing exchange cabinet as live does it actually usually go live as fibre installed outside my house on monday but i have rang eir,digiweb and vodafone and all say nothing is showing as available at my area , also cabling is looped a few times at next doors pole and other houses but not at mine ???


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  • #3972
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,411 Mod ✭✭✭✭Gonzo


    yammagamma wrote: »
    question on how long after fibre cables installed on poles and fibrerollout site showing exchange cabinet as live does it actually usually go live as fibre installed outside my house on monday but i have rang eir,digiweb and vodafone and all say nothing is showing as available at my area , also cabling is looped a few times at next doors pole and other houses but not at mine ???

    after wiring is complete its a wait time between 1 to 4/5 months depending on how early or late your route is completed in relation to the other routes in the exchange.


  • #3973
    Mick 6
    Registered Users, Registered Users 2 Posts: 4 ✭Mick 6


    Finally got up and running today in Croom. Opted for the 150 Meg package. Only getting high twenties in download at the moment. Apparently when transferring from old provider it can take a while to get un throttled (was with Vodafone) can anyone validate this story I got from tec support?
    What an epic job for the guys from KNN who were brilliant. Started with the wrong DPN number on the box opposite my house which took over an hour of a very persistent cork installer to get sorted fair play to him. Anyone else would have moved on to next job.
    I had rope pulled in on all the ducts so the lads gladly used them to get in attic. I would highly recommend putting rope inside duct as mine had gotten blocked ane took a lot of time to clear before they came. 8mm nylon rope is good. My neibour had duct blocked so had to abandon install.
    Had to change my plan on the location of the ONT as they can only go inside house by 1 Metre max with fibre. Then cat5 to eir router.
    I would advise anyone to plan to have the fibre termination just inside the wall of the house & you need AC power plug near by.
    I'll post speeds if I get speed issue sorted.


  • #3974
    The Cush
    Registered Users, Registered Users 2 Posts: 16,053 ✭✭✭✭The Cush


    Mick 6 wrote: »
    Had to change my plan on the location of the ONT as they can only go inside house by 1 Metre max with fibre.

    This install went all the way to the attic with fibre, depends on the installer I guess - http://www.boards.ie/vbulletin/showpost.php?p=102848760&postcount=3828

    attachment.jpg

    And here also - http://www.boards.ie/vbulletin/showthread.php?p=102910947

    The only reference I can find in their IPM is the pre-terminated fibre patch cord between ODP and ONT usually being 1 meter in length.


  • #3975
    long_b
    Registered Users, Registered Users 2 Posts: 4,982 ✭✭✭long_b


    Mick 6 wrote: »
    Finally got up and running today in Croom. Opted for the 150 Meg package. Only getting high twenties in download at the moment. Apparently when transferring from old provider it can take a while to get un throttled (was with Vodafone) can anyone validate this story I got from tec support?
    What an epic job for the guys from KNN who were brilliant. Started with the wrong DPN number on the box opposite my house which took over an hour of a very persistent cork installer to get sorted fair play to him. Anyone else would have moved on to next job.
    I had rope pulled in on all the ducts so the lads gladly used them to get in attic. I would highly recommend putting rope inside duct as mine had gotten blocked ane took a lot of time to clear before they came. 8mm nylon rope is good. My neibour had duct blocked so had to abandon install.
    Had to change my plan on the location of the ONT as they can only go inside house by 1 Metre max with fibre. Then cat5 to eir router.
    I would advise anyone to plan to have the fibre termination just inside the wall of the house & you need AC power plug near by.
    I'll post speeds if I get speed issue sorted.

    Cat 5???


  • #3976
    oscarBravo
    Technology & Internet Moderators Posts: 28,850 Mod ✭✭✭✭oscarBravo


    long_b wrote: »
    Cat 5???

    Cat5e will do gigabit to 30m.


  • #3977
    long_b
    Registered Users, Registered Users 2 Posts: 4,982 ✭✭✭long_b


    oscarBravo wrote: »
    Cat5e will do gigabit to 30m.

    Not in my house it won't!! Cat 6 or gtfo!


  • #3978
    [Deleted User]
    Posts: 31,118 ✭✭✭✭ [Deleted User]


    long_b wrote: »
    Cat 5???
    It's a short 1.5m patch lead that's provided with the router, good for 1Gb.


  • #3979
    Mick 6
    Registered Users, Registered Users 2 Posts: 4 ✭Mick 6


    oscarBravo wrote: »
    Cat5e will do gigabit to 30m.

    Yes that's all they had cat 5. Only going 12 Meters to the router. The rest of my network is all cat 6.


  • #3980
    The Cush
    Registered Users, Registered Users 2 Posts: 16,053 ✭✭✭✭The Cush


    Gonzo wrote: »
    then you may have to wait till the exchange is live or ring up Eir when the area goes live as I doubt your phone number will ever return a positive answer.
    plodder wrote: »
    They are basically trying to build a new (fibre) network, but locating premises using a completely different old (copper) network. It's a mess. I'm not the biggest fan of Eircode (as one or two here already know :) ) but this is just the kind of thing it should be useful for.

    http://www.boards.ie/vbulletin/showthread.php?p=102848556

    According to Section 4 of their recently revised NGA IPM, the new FTTH network is an independent network recorded against addresses and assigned new separate ARD_IDs (address reference database IDs) and eircode linked (accessible if eircode licensed) and not matched against the copper network ARD_IDs/CLI (caller line ID/telephone no.). So a premises can have separate copper and FTTH ARD_ID/eircode, once verified these ARD_IDs will be automatically or can be manually linked or merged to a single ARD_ID/eircode.

    Eircodes and copper ARD_IDs or CLIs won't match on the system until they're indexed/verified . The document states, over time the FTTH ARD_IDs will be gradually merged with the copper ARD_IDs which have been matched to eircodes.

    untitled2.jpg
    Gonzo wrote: »
    Eir also have a check using address system if you don't have a number, but it really needs updating as the check by address system doesn't have an Eircode option and is really only usefull if you live in a housing estate or built up area, for most rural areas you can only check by townland and road rather than premises.

    All the internet suppliers should have an Eircode checker at this stage but they don't. Digiweb's online checker doesn't even work anymore.

    All operators that have access to the open-eir Unified Gateway will have access to eircode information via the Advance PreQual file provided they have signed an NDA and are eircode licensed. The NDA appears be the reason we no longer have access to Digiweb's online checker. (section 4.1, NGA IPM)

    The problem with eircodes and telephone nos. (CLI) not matching I assume is down to the information I posted above, eircodes must be indexed/verified against the copper ARD_ID or CLI of the premises.


  • #3981
    Mick 6
    Registered Users, Registered Users 2 Posts: 4 ✭Mick 6


    FTTH off my Croom connection just kicked in fully again by itself. (Just after connecting it was less than 40 down)
    I paid for 150 Meg.
    Speed test reported as follows 143.77 up, 28.78 down, 8ms Ping.


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  • #3982
    [Deleted User]
    Posts: 31,118 ✭✭✭✭ [Deleted User]


    Mick 6 wrote: »
    FTTH off my Croom connection just kicked in fully again by itself. (Just after connecting it was less than 40 down)
    I paid for 150 Meg.
    Speed test reported as follows 143.77 up, 28.78 down, 8ms Ping.
    just repeated the speedtest here and getting similar results just a better latency of 4ms, probably due to it being late at night.

    But having said that, the figures are not too different from times when tested in the early evening.


  • #3983
    yammagamma
    Registered Users, Registered Users 2 Posts: 165 ✭✭yammagamma


    has any1 here got digiwebs FTTH installed with there fritz router ? i see there charging 199 euro for the install and its a 18 month contract but i was with them years ago on metro and i found there customer service good


  • #3984
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,411 Mod ✭✭✭✭Gonzo


    yammagamma wrote: »
    has any1 here got digiwebs FTTH installed with there fritz router ? i see there charging 199 euro for the install and its a 18 month contract but i was with them years ago on metro and i found there customer service good

    They are gonna find it difficult to sell their FTTH product with a 200 euro up front fee while Eir and I think Pure Telecom have no sign up fee's involved.

    The Eir sales reps were around my road yesterday and skipped my house, presumably because I have already ordered.


  • #3985
    yammagamma
    Registered Users, Registered Users 2 Posts: 165 ✭✭yammagamma


    i rang a eir shop yesterday and guy told me all there fibre is under ground so that wasnt there cables being put up on posts probally esb system siro and i then spent 20 minutes on eir webchat to someone in india who wanted the house owners full name and address so would rather pay the 200 euro for digiweb and get a professional company do the install/run the isp , just trying to find where old phone line enters house as i see ducting going underground at the pole outside


  • #3986
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,005 ✭✭✭Peppa Cig


    Gonzo wrote: »
    yep, enter a number from a blue line route thats due to be completed within the next few months and then it gives you an option to input an eircode or to continue checking without eircode.

    use the checker here https://www.eir.ie/broadband/


    Fibre line/splitters etc installed on road.
    Exchange due to be live spring/summer 2017.
    Phone number checker says FTTH may be available
    Eir code check fails
    Would this indicate should be available soon?


  • #3987
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,411 Mod ✭✭✭✭Gonzo


    Peppa Cig wrote: »
    Fibre line/splitters etc installed on road.
    Exchange due to be live spring/summer 2017.
    Phone number checker says FTTH may be available
    Eir code check fails
    Would this indicate should be available soon?

    you could be anything up to another 6 months depending on how early your route is in the development and how much Eir plan to make live in one go..

    Some parts of Dunshaughlin were complete by mid November with most of Dunshaughlin completed by early December and then 2 final routes completed early February, our exchange finally got a live date of March 8th and the reps where only going around this week getting customers to sign up,

    I'm waiting 3 months now since road was fibred and spliced and there is still a technical issue with my order, currently waiting for the order to go through so that I can get a new install date.

    Much patience is required, even after you see the crew cabling your road.


  • #3988
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,005 ✭✭✭Peppa Cig


    Gonzo wrote: »
    you could be anything up to another 6 months depending on how early your route is in the development and how much Eir plan to make live in one go..

    Some parts of Dunshaughlin were complete by mid November with most of Dunshaughlin completed by early December and then 2 final routes completed early February, our exchange finally got a live date of March 8th and the reps where only going around this week getting customers to sign up,

    I'm waiting 3 months now since road was fibred and spliced and there is still a technical issue with my order, currently waiting for the order to go through so that I can get a new install date.

    Much patience is required, even after you see the crew cabling your road.


    It was the Eir checker for phone number that gave me renewed hope as up till now it said not available, but sounds like it could be still months away.....


  • #3989
    yammagamma
    Registered Users, Registered Users 2 Posts: 165 ✭✭yammagamma


    re splitters , where are they installed as i dont see any up yet along my route and why would there be a couple of loops of cable on my neighbours post but none on mine,, and you just sank my heart saying it could be another 6 months i was like a 5 year old on xmas eve all week after seeing the fibre cable put up on monday


  • #3990
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,411 Mod ✭✭✭✭Gonzo


    yammagamma wrote: »
    re splitters , where are they installed as i dont see any up yet along my route and why would there be a couple of loops of cable on my neighbours post but none on mine,, and you just sank my heart saying it could be another 6 months i was like a 5 year old on xmas eve all week after seeing the fibre cable put up on monday

    it can take up to 6 months, but could be much less if your route is one of the last being worked on before going live. I can just use my area as an example, perhaps our area has had a longer development process than most, work started here on 1st April 2016, almost a year ago now.


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  • #3991
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,411 Mod ✭✭✭✭Gonzo


    yammagamma wrote: »
    re splitters , where are they installed as i dont see any up yet along my route and why would there be a couple of loops of cable on my neighbours post but none on mine,, and you just sank my heart saying it could be another 6 months i was like a 5 year old on xmas eve all week after seeing the fibre cable put up on monday

    splitters are only installed on every 4th or 5th pole.Each splice box would accommodate 4 to 8 properties.


This discussion has been closed.
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