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Cancel 3 contract for everyone!

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Comments

  • #812
    Cloudio9
    Registered Users, Registered Users 2 Posts: 1,344 ✭✭✭Cloudio9


    is 1800 the only method? can you write to them?


  • #813
    BlinkingLights
    Closed Accounts Posts: 892 ✭✭✭BlinkingLights


    Richardsons Muff wrote: »
    that 1800 phone line is impossible to get through to. It's either engaged or saying the number doesn't exist.

    Tried it on a landline and got the the "reorder tone" which in Ireland usually means there's a fault; typically a landline permanently off the hook, or the number is completely congested.

    Depending on what exchange type, model and how your call is routed, the exchange could give you a "reorder tone", or an unavailable message.

    The exchange just gets an error code sent back when it attempts to connect.. It will just play whatever tone or message it associates with that error type. Some are more sophisticated, others will just play that fast busy tone they use as a generic error message for everything.

    The Three network has announcements incorrectly playing that the number isn't in service etc etc when it's just a glitch like this. They're incorrect. Try another network or landline and you'll get correct message / tone.

    I'd say they're getting a LOT more calls then they expected.

    It you cannot get through at all, report it to ComReg as it's not acceptable to only provide one congested number to cancel on.


  • #814
    gabbo is coming
    Registered Users, Registered Users 2 Posts: 1,020 ✭✭✭gabbo is coming


    Anyone know if accounts for government employees impacted

    Personal account


  • #815
    Careful_now!
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭Careful_now!


    Are the other phone companies expected to increase their prices too? I've 2 bill pay phones with Tesco with over a year left on each, and would love to get out of it.


  • #816
    uncle_sam_ie
    Registered Users, Registered Users 2 Posts: 3,188 ✭✭✭uncle_sam_ie


    Cloudio9 wrote: »
    is 1800 the only method? can you write to them?

    You have to ring that number to get this done. Just keep ringing until you get through. There was a guy a few pages back that downloaded a redialer app and put the phone on speaker until he got through.


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  • #817
    jca
    Closed Accounts Posts: 8,539 ✭✭✭jca


    Richardsons Muff wrote: »
    that 1800 phone line is impossible to get through to. It's either engaged or saying the number doesn't exist.

    Just keep trying you'll get through to the endless music first and then to a person. I got through after about 14 dial attempts and a further 14 mins on the music. Interestingly it would only work from the phone on the 3 network, attempts from a phone on Vodafone just gave me the "invalid number" notification.


  • #818
    Dilbert75
    Registered Users, Registered Users 2 Posts: 4,723 ✭✭✭Dilbert75


    Wife is 3 months into a 24 month contract so this is great news.

    Also our daughter got a PAYG phone at Christmas. Does anyone know if the changes in terms on her plan will lead to them unlocking her phone without charge? Or is that too much to hope for?


  • #819
    massy086
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭massy086


    If anyone on the tread has an iPhone they wanna sell so they can upgrade send me a pm cheers


  • #820
    Magezer91
    Registered Users, Registered Users 2 Posts: 1 ✭Magezer91


    If i cancel my contract with three can i set up a new contract with them as i need a new phone badly!?


  • #821
    uncle_sam_ie
    Registered Users, Registered Users 2 Posts: 3,188 ✭✭✭uncle_sam_ie


    Magezer91 wrote: »
    If i cancel my contract with three can i set up a new contract with them as i need a new phone badly!?

    Yes, with three or any other network.


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  • #822
    Careful_now!
    Registered Users, Registered Users 2 Posts: 624 ✭✭✭Careful_now!


    One for me and one for the wife, but they are both in my name and I pay both of them.


  • #823
    my3cents
    Closed Accounts Posts: 9,762 ✭✭✭my3cents


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    Please read the other 50 plus pages of this thread before jumping in.

    Three are allowing people to keep and unlock almost new phones.


  • #824
    jca
    Closed Accounts Posts: 8,539 ✭✭✭jca


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    They changed the terms of the contract so people are allowed sail into the sunset as you put it.


  • #825
    BlinkingLights
    Closed Accounts Posts: 892 ✭✭✭BlinkingLights


    I'm not sure that only providing phone access to cancel is acceptable.
    Some customers may be deaf or not keen on using phone.

    You should be able to give notice by email or post.


  • #826
    Donutz
    Registered Users, Registered Users 2 Posts: 345 ✭✭Donutz


    J.pilkington wrote:
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.


    Your information is wrong. I was 1 day into contract and three let me sail off into the sunset with a sparkly new phone.


  • #827
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,898 ✭✭✭corcaigh07


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    Check your facts rather than making them up before jumping on that high horse.


  • #828
    brickysession
    Registered Users, Registered Users 2 Posts: 120 ✭✭brickysession


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    Strange that they let me do that very thing only yesterday and the lovely girl I dealt with told me that the 3 month old phone was mine to do with what I choose and the unlock code is on its way too.


  • #829
    ibFoxer
    Registered Users, Registered Users 2 Posts: 2,473 ✭✭✭ibFoxer


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    I'm not even with 3 and i know that you can, in fact, sail off into the sunset with almost new phones.

    Or, ride off on horseback, if one prefers.


  • #830
    brickysession
    Registered Users, Registered Users 2 Posts: 120 ✭✭brickysession


    I reckon Donedeal and Adverts.ie will be awash with cheaper than normal top end smartphones this week!!! :D


  • #831
    Aye Bosun
    Registered Users, Registered Users 2 Posts: 349 ✭✭Aye Bosun


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    I sailed off into the sunset yesterday, 5 weeks into a 24 month contract, with a iPhone se..believe it or not it's true!


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  • #832
    misschoo
    Registered Users, Registered Users 2 Posts: 303 ✭✭misschoo


    Yep I cancelled my contract yesterday no probs - received the unlocking code this morning! #WINNING


  • #833
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,790 Mod ✭✭✭✭KoolKid


    Do all customers have to be notified in writing?


  • #834
    Wheety
    Registered Users, Registered Users 2 Posts: 5,494 ✭✭✭Wheety


    I think J.pilkington gets the message by now :D
    KoolKid wrote: »
    Do all customers have to be notified in writing?

    If their contract was affected by the change. I understand that not every contract was. Writing could just be email or text. Doesn't have to be a letter.


  • #835
    jca
    Closed Accounts Posts: 8,539 ✭✭✭jca


    KoolKid wrote: »
    Do all customers have to be notified in writing?

    I got a letter from 3 on Friday. When my Vodafone home bb contract was changed allowing me to escape I was notified by email.


  • #836
    [Deleted User]
    Posts: 12,548 ✭✭✭✭ [Deleted User]


    Aye Bosun wrote: »
    I sailed off into the sunset yesterday, 5 weeks into a 24 month contract, with a iPhone se..believe it or not it's true!

    As great a deal as that is, I'd still be annoyed that it was wasted on an iPhone SE :pac:


  • #837
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    So much wrong with your post,this was asked on The Last Word a few days ago and basically 3 tried to circumvent European rules on roaming charges with a price rise and broke their side of the contract so even if somebody signed up a fortnight ago and got an iphone 7 they could walk away and keep the phone.


  • #838
    beauf
    Closed Accounts Posts: 22,461 ✭✭✭✭beauf


    You have to assume that they were prepared to take a hit on the phones, to keep their roaming rates. Thats where the money must be.


  • #839
    beauf
    Closed Accounts Posts: 22,461 ✭✭✭✭beauf


    Basil3 wrote: »
    As great a deal as that is, I'd still be annoyed that it was wasted on an iPhone SE :pac:

    Hardly a cheap phone.


  • #840
    quarryman
    Registered Users, Registered Users 2 Posts: 7,498 ✭✭✭quarryman


    J.pilkington wrote: »
    3 will not let you and your family sail into the sunset with almost new phones that you have not paid for. They are entitled and will likely ask for the return of them and bill you for any damage outside of normal wear and tear.

    I love boards.ie for the conviction of uninformed contributors to confidently make statements with zero evidence to back it up.


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  • #841
    Aye Bosun
    Registered Users, Registered Users 2 Posts: 349 ✭✭Aye Bosun


    Basil3 wrote: »
    As great a deal as that is, I'd still be annoyed that it was wasted on an iPhone SE :pac:

    It's all about size for me ;)


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