Cancel 3 contract for everyone!

Ericaa · 03-03-2017 03:49PM

sibergoth wrote: »

what do you say when you talk to them? just want to cancel the account ? they don't question it or say anything about the contract end ???

Nope, they just do what you say! Got out of my two year contract and downgraded to a sim only plan. There was no questions asked and it was just done then and there

(contract will be officially finished in 30 days)

sibergoth · 03-03-2017 03:50PM

Ericaa wrote: »

Nope, they just do what you say! Got out of my two year contract and downgraded to a sim only plan. There was no questions asked and it was just done then and there (contract will be officially finished in 30 days)

fair enough so!

rawn · 03-03-2017 04:06PM

I can't get through at all, keep getting the disconnected number beeps? Anyone else?

Areas · 03-03-2017 04:11PM

Called last night, was holding for about 5 minutes. Went from my €40.66 (soon to be €45) plan to the €30 a month rolling contract with unlimited everything. Going to wait till the S8 comes out and see if it affects the price of the other phones. My S5 is grand and works fine so in no rush to get a new phone. Thanks OP!

1986kennyd · 03-03-2017 04:11PM

rawn wrote: »

I can't get through at all, keep getting the incorrect number beeps? Anyone else?

Yea i've been getting the same all day.

uncle_sam_ie · 03-03-2017 04:18PM

Areas wrote: »

Called last night, was holding for about 5 minutes. Went from my €40.66 (soon to be €45) plan to the €30 a month rolling contract with unlimited everything. Going to wait till the S8 comes out and see if it affects the price of the other phones. My S5 is grand and works fine so in no rush to get a new phone. Thanks OP!

When will it show on their website that your contract info has changed?

Soups123 · 03-03-2017 04:19PM

BigCon wrote: »

As far as I can make out, all of 3's bill pay plans are increasing in price from next month.
This means you can leave your contract if affected, without penalty.
You can check if your plan is increasing here:
http://www.three.ie/customer-agreement/phone/
I'm just off the phone to 1800 818 021 and cancelled my contract (they're a bit pushy but you just have to stick to your guns that you don't agree to the price hike).

Savage, I'm now contract free on 3 phones and phone unlocked with €30 per month now for each

what the hell! · 03-03-2017 04:24PM

It wasn't so easy for me to switch- I must be giving them a nice bit of money ha! She offered me 10% discount but that would only keep my plan at the current price. Still switched to sim only.

rawn · 03-03-2017 04:25PM

Soups123 wrote:

Savage, I'm now contract free on 3 phones and phone unlocked with â‚¬30 per month now for each

Did you just get off the phone with them? I still can't connect

Areas · 03-03-2017 04:38PM

uncle_sam_ie wrote: »

When will it show on their website that your contract info has changed?

No idea, didn't ask! I know mine hasn't changed yet today. I'm guessing it'll be there on Monday, if not, I'll call them.

AprilMayJune · 03-03-2017 04:39PM

I've been trying to get a connection to the phone line for 20 mins now can't even get through to go on hold! I really feel for the staff working there they must be run off their feet.

noel100 · 03-03-2017 04:41PM

You can ring 1913 as well
Might be better luck

BlinkingLights · 03-03-2017 04:44PM

rawn wrote: »

I can't get through at all, keep getting the disconnected number beeps? Anyone else?

A "rapid engaged tone" could mean lots of things:

Phone's permanently off the hook, routing error, congestion, invalid number.

Doooo deeee doooo (in that ear piercing, nails down a blackboard off key way) is definitely wrong number.

dolly16 · 03-03-2017 04:46PM

Tried ringing first time - dead line.
Tried again - On hold for 8 minutes and someone answered then, changed me straight away to the lower plan within a minute.
All done! Thanks OP

WantedChaos · 03-03-2017 04:47PM

After around 20 attepts of rining and failing I finally got the music and 10 mins on hold got through.Was on the phone 2 minutes and swapped over to the 30 monthly cancel any time it was clear they have been having these calls constantely.He said to unlock phone i need to just go into a 3 store.

So can i go in now at any time to get it unlocked?

My next bill will be normal 55 after that down to 30!

K622 · 03-03-2017 04:47PM

Cannot get through on 1800 number so I rang 1913.
They advised the cannot cancel without penalty. I am required to ring 1800 number to do so. The rep also advised they have to offer a plan change or cancellation. She advised do my research so I can tell them to either cancel and which Network I will be moving number to... or which Three Plan I want to move to.

She was very informative and courteous... but she was from the peoples republic of Cork :-).

Ericaa · 03-03-2017 04:55PM

WantedChaos wrote: »

So can i go in now at any time to get it unlocked?

I was able to put an unlock request online, I wonder why he said to go in store?

rawn · 03-03-2017 04:58PM

BlinkingLights wrote:

Doooo deeee doooo (in that ear piercing, nails down a blackboard off key way) is definitely wrong number.

I get that exact tone some of the time, the rest of the time it's the rapid beep. Definitely the correct number. Must be traffic issue

pl4ichjgy17zwd · 03-03-2017 04:59PM

I called 083 333 3333 this morning and just followed the options (I think it was 5 for 'other options' or 'anything else', then 2 for 'considering leaving 3')

I did call at 8:30 on the dot when they opened but there was no dropped line, disconnection, anything.

WantedChaos · 03-03-2017 05:00PM

Ericaa wrote: »

I was able to put an unlock request online, I wonder why he said to go in store?

Could I do the same and out a request online do you think? I asked him and he said he cant i need to go in store!

uncle_sam_ie · 03-03-2017 05:02PM

noel100 wrote: »

You can ring 1913 as well
Might be better luck

No, I did that and they just give you the 1800-818-021 to ring.

Also, they won't do it for you in one of their stores.

If you want to get this done you have to ring that number.

Ericaa · 03-03-2017 05:03PM

WantedChaos wrote: »

Could I do the same and out a request online do you think? I asked him and he said he cant i need to go in store!

I just went to the online chat thing to ask how long I have to wait after submitting a cancellation to apply for an unlock code, and he actually applied for me. Asked me for my IMEI and an email address and said that I'd hear back in two business days!

uncle_sam_ie · 03-03-2017 05:04PM

Get the unlock code when you talk to them on the phone. He told me it can take up to 14 days to get the email for the unlock code.

Ericaa · 03-03-2017 05:07PM

uncle_sam_ie wrote: »

Get the unlock code when you talk to them on the phone. He told it it can take up to 14 days to get the email for the unlock code.

He told me two days for the email! I don't mind either way as I'm not changing networks any time soon.

uncle_sam_ie · 03-03-2017 05:12PM

Ericaa wrote: »

He told me two days for the email! I don't mind either way as I'm not changing networks any time soon.

They said that before when I unlock an older phone up to 14 days but, it only took 4 days.

WantedChaos · 03-03-2017 05:13PM

Ericaa wrote: »

I just went to the online chat thing to ask how long I have to wait after submitting a cancellation to apply for an unlock code, and he actually applied for me. Asked me for my IMEI and an email address and said that I'd hear back in two business days!

Hmm...thats very good.Dont really plan on changing networks but would like to unlock so i have the option.Might ring back up and just request the unlock.

muggles · 03-03-2017 05:26PM

I got through on 1913 yesterday. Requested unlock code over the phone and was told it would be emailed to me. Indeed it has been - four time so far today and counting!!:P

alig123aileen · 03-03-2017 05:27PM

rang three for cancellation of my existing plan and they cancelled it no problem and I moved to virgin media @ 5euro a month 30 day SIM requested. Unlock code requested yesterday and got the unlock code today by email. Item on the radio yesterday said all phone companies- Meteor and Vodafone will do same in the next week or so as they are all trying to circumvent new European guidelines on roaming.

RexHamilton · 03-03-2017 05:44PM

I called three and asked if my contract was to be changed and the guy on the other end of the line said my account wasn't going to be affected. I'm on the 3 Open Complete extra 24 month contract. Due to run out in November but if I could get out now I would. He said my account wouldn't be affected and quickly moved on to asking me for money to pay my current bill ( in fairness my bill is a couple of days over due ðŸ™ˆ)

Anyone know if it really is all contracts to be hiked and if your man on the phone was just pawning me off until he could try get my bill paid or if there are some contracts that it's not affecting?

Ericaa · 03-03-2017 05:48PM

RexHamilton wrote: »

I called three and asked if my contract was to be changed and the guy on the other end of the line said my account wasn't going to be affected. I'm on the 3 Open Complete extra 24 month contract. Due to run out in November but if I could get out now I would. He said my account wouldn't be affected and quickly moved on to asking me for money to pay my current bill ( in fairness my bill is a couple of days over due ðŸ™ˆ)

Anyone know if it really is all contracts to be hiked and if your man on the phone was just pawning me off until he could try get my bill paid or if there are some contracts that it's not affecting?

You can check what contracts are being affected here: http://www.three.ie/customer-agreement/

Cancel 3 contract for everyone!

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