Eir rural FTTH thread

Johnboy1951 · 04-01-2017 06:53PM

Shyboy wrote: »

So my FTTH saga goes on. After our exchange in Turloughmore, County Galway went live on 28th Dec (although I think it really went live earlier this week), Eir kept on telling me that it is not available on my line as yet.

So, I talk to a few neighbours who have been able to order it from Eir and I call Eir back. They now tell me that, yes, FTTH is available in my area but unfortunately, my line is not passing on their system for it, even though both houses either side of me are?

Does Eir still run a line prequal test on lines every so often, and by any chance do I have to wait for that to update?

:mad:

This is surely not FTTH if there is any reference to copper line ..... seems it might be FTTC? In which case it is possible your copper line is not going to the cabinet.

Gonzo · 04-01-2017 07:41PM

Shyboy wrote: »

So my FTTH saga goes on. After our exchange in Turloughmore, County Galway went live on 28th Dec (although I think it really went live earlier this week), Eir kept on telling me that it is not available on my line as yet.

So, I talk to a few neighbours who have been able to order it from Eir and I call Eir back. They now tell me that, yes, FTTH is available in my area but unfortunately, my line is not passing on their system for it, even though both houses either side of me are?

Does Eir still run a line prequal test on lines every so often, and by any chance do I have to wait for that to update?

:mad:

could it just be a database error, I hope i'm not gonna end up in same boat. Surely once the fiber goes to the pole that your line is on you should instantly pass once live?

irishkopite 2011 · 04-01-2017 07:56PM

Shyboy wrote: »

So my FTTH saga goes on. After our exchange in Turloughmore, County Galway went live on 28th Dec (although I think it really went live earlier this week), Eir kept on telling me that it is not available on my line as yet.

So, I talk to a few neighbours who have been able to order it from Eir and I call Eir back. They now tell me that, yes, FTTH is available in my area but unfortunately, my line is not passing on their system for it, even though both houses either side of me are?

Does Eir still run a line prequal test on lines every so often, and by any chance do I have to wait for that to update?

:mad:

Find out what address your neighbours gave to eir, this might got be the issue. E.g. If you say bog road and your neighbours don't.

Shyboy · 04-01-2017 08:19PM

Gonzo wrote: »

could it just be a database error, I hope i'm not gonna end up in same boat. Surely once the fiber goes to the pole that your line is on you should instantly pass once live?

I hope so...to be honest, the people who I have spoken to at Eir really don't seem to understand FTTH technology, they seemed to be getting it confused with FTTC. They tried to tell me that some lines don't pass as they are not connected to the cabinet. I tried to explain that there is no cabinet involved (at least in our area), we are all wired with fibre right back to the exchange.

Funnily enough, the neighbours either side of me who's lines are passing, will be wired to the box on the pole which is directly outside my house...and I am the one who cannot currently get it...

KeRbDoG · 04-01-2017 08:57PM

Have you tried the "Talk to..." Eir forum here on boards? They might be able to help

04-01-2017 09:10PM

KeRbDoG wrote: »

Have you tried the "Talk to..." Eir forum here on boards? They might be able to help

+1
and Post a few photos of the FTTH installation outside your house.

Gonzo · 04-01-2017 09:26PM

Deleted User wrote: »

+1
and Post a few photos of the FTTH installation outside your house.

that would be a very good idea, this really shouldn't happen tho. Once the fiber is wired to the pole outside your front gate you should be able to get FTTH. This was a very planned project, Open Eir planned what routes/houses would get FTTH before we ever saw the blue line map. This is not like FTTC where one house gets it and the next one doesnt in between 2 houses that get it.

Shyboy · 04-01-2017 09:31PM

Gonzo wrote: »

that would be a very good idea, this really shouldn't happen tho. Once the fiber is wired to the pole outside your front gate you should be able to get FTTH. This was a very planned project, Open Eir planned what routes/houses would get FTTH before we ever saw the blue line map. This is not like FTTC where one house gets it and the next one doesnt in between 2 houses that get it.

Absolutely...I will take a few photos tomorrow and post them here.

The only thing that I am hoping is that their database is not complete for this area as yet and I might show up on their database over the next few days/weeks...but we will see...

Johnboy1951 · 04-01-2017 09:58PM

It really sounds like whoever you spoke with doesn't know the difference between FTTH & FTTC.
If the fibre is on the pole outside your house there is no reason at all you won't get connected ...... regardless what those on the other end of the line might think.

Keep a watch for workers making connections in the locality ..... you might be able to get it sorted through them if nothing has been done beforehand.

Gonzo · 04-01-2017 11:36PM

Shyboy wrote: »

Absolutely...I will take a few photos tomorrow and post them here.

The only thing that I am hoping is that their database is not complete for this area as yet and I might show up on their database over the next few days/weeks...but we will see...

did an Eir sales team go door to door in the area and skip your house? Has the sales teams been to your area?

Shyboy · 05-01-2017 08:36AM

Gonzo wrote: »

did an Eir sales team go door to door in the area and skip your house? Has the sales teams been to your area?

There was a Eir sales guy around just before Christmas but, typical, I was out at the time. My wife, who shys away from anything technical, asked him to call back later, but he never did.

Johnboy1951 wrote: »

Keep a watch for workers making connections in the locality ..... you might be able to get it sorted through them if nothing has been done beforehand.

That's a really good idea, I must keep an eye out in the area...

Shyboy · 05-01-2017 10:06AM

Just noticed something else as well, I have tried a few neighbours phone numbers around our village on the Eir checkers, all passed with fibre on the poles and are fully finished, but some pass for FTTH on the line checker and some don't...

I think (but not 100% sure) that the ones that pass for FTTH ordered it through the Eir rep that called before Xmas...and the ones that fail for FTTH didn't order it, just said they would think about it...

...a coincidence??

Gwynston · 05-01-2017 10:32AM

Shyboy wrote: »

I think (but not 100% sure) that the ones that pass for FTTH ordered it through the Eir rep that called before Xmas...and the ones that fail for FTTH didn't order it, just said they would think about it...

...a coincidence??

That's a worrying revelation, if true.
It would suggest that they're simply not going to cope with the avalanche of homes trying to sign up as more areas get wired up over the coming months. If they're already giving priority to homes that have been visited by an Eir shark, sorry "sales rep" (!) it's already looking like a lottery... :rolleyes:

As for my area, this morning I saw a single KN van on the opposite side of Claregalway to where I am (where I saw KN van over a month ago at the end of my blue line). On that Galway side of the village the blue lines are connected directly to the Claregalway exchange, whereas on my side we'll go via the Loughgeorge cabinet (already FTTC live).

Gonzo · 05-01-2017 11:23AM

This is a really worrying development alright. There is already a database error on my line as I'm not getting the 'fiber might be available message' and no eircode checker. I wasn't too concerned about it until I read about these problems here yesterday.

FTTH is supposed to work for everyone who has it passing their house. If I end up with this problem I will not leave them alone till it's working.

Shyboy · 05-01-2017 12:21PM

Gonzo wrote: »

This is a really worrying development alright. There is already a database error on my line as I'm not getting the 'fiber might be available message' and no eircode checker. I wasn't too concerned about it until I read about these problems here yesterday.

FTTH is supposed to work for everyone who has it passing their house. If I end up with this problem I will not leave them alone till it's working.

The more I think about it, I think that there is a serious problem with their database. Since before Christmas, I was getting the Eir message "fibre may be available" and when I enter my Eir code, it was and still is available but if I choose the "continue without Eircode" which I assume checks on phone number only, it is not available.

WTF...whoever compiled the database has made a hash of it, I think...

The problem is that sales staff will only go by the database and they only seem to search by Phone number, not Eir Code...

Gonzo · 05-01-2017 01:32PM

I just checked all the numbers for my neighbours again and since I last checked one more neighbours phone number has gone the same as mine, no longer showing the message or eircode checker.

OpenEir were back checking some splice box's earlier, I reckon the area isn't signed off just yet.

tsue921i8wljb3 · 05-01-2017 02:05PM

Shyboy it might be useful to enquire with Pure Telecom to see if your house is covered by them. They are resellers of Openeir's. You wouldn't necessarily have to order from them but it would be interesting to see if Openeir have released a database to other operators.

Gonzo · 05-01-2017 02:08PM

Allison Puny Appetite wrote: »

Shyboy it might be useful to enquire with Pure Telecom to see if your house is covered by them. They are resellers of Openeir's. You wouldn't necessarily have to order from them but it would be interesting to see if Openeir have released a database to other operators.

There was a digiweb link going around with allowed people to check what sort of DSL or Fiber is available to them, I can't find it tho, maybe that link might show Shyboy something.

tsue921i8wljb3 · 05-01-2017 02:14PM

Gonzo wrote: »

There was a digiweb link going around with allowed people to check what sort of DSL or Fiber is available to them, I can't find it tho, maybe that link might show Shyboy something.

I believe Pure are the only reseller of Openeir FTTH at the moment which is why I suggested contacting them.

garroff · 05-01-2017 03:42PM

5 months after cutting timber and replacing poles contractor was outside my house this morning digging and running hydrodare piping up poles that are terminating u.g cables.
They were gone in a few hours

MBSnr · 05-01-2017 06:15PM

Gonzo wrote: »

There was a digiweb link going around with allowed people to check what sort of DSL or Fiber is available to them, I can't find it tho, maybe that link might show Shyboy something.

That Digiweb checker link is incorrect for my house - gives max 6Mb. Still thinks I'm on ADSL1
Pure Telecom gives max 3Mb. WTF...?
Eir's checker gives me 12Mb.
I actually get 10Mb on ADSL2+

http://business.digiweb.ie/linechecker/

Gonzo · 05-01-2017 11:31PM

MBSnr wrote: »

That Digiweb checker link is incorrect for my house - gives max 6Mb. Still thinks I'm on ADSL1
Pure Telecom gives max 3Mb. WTF...?
Eir's checker gives me 12Mb.
I actually get 10Mb on ADSL2+

http://business.digiweb.ie/linechecker/

being saying the same thing for me for years:

DSL Enabled: Yes - 12 MB

NGB Enabled: Yes - 12 MB

Fibre Enabled: No

LLU Enabled: No

ccazza · 06-01-2017 12:23AM

I was able to order Eir Fibre on 22nd December. I've heard nothing from Eir since. Reading here I see my exchange is only going live on 11th January. Anyone any idea how long it takes to install after the exchange goes live for FTTH.

ED E · 06-01-2017 12:59AM

ccazza wrote: »

I was able to order Eir Fibre on 22nd December. I've heard nothing from Eir since. Reading here I see my exchange is only going live on 11th January. Anyone any idea how long it takes to install after the exchange goes live for FTTH.

Its a regulatory hold. They can start on the 11th but it'll entirely depend on kns schedules. Keep an eye on your phone for a call to schedule a slot.

Knasher · 08-01-2017 05:50PM

Just wondering if there is anybody who was a small distance from the blue lines, and if the know if the lines are canonical? I'm about 150 meters from where the line turns down a small cul de sac and ends down there, so it doesn't pass directly outside my house.

My house isn't near a first 10000 town, but Eir have been cutting back ditches recently. I don't know if I'm reading too much into that. Anyway I'd be gutted if it turned out I just missed the fiber rollout by such a small distance. Is there anyway to find out, and if so to offer to dig a ditch ourselves to try and influence their decision?

daraghwal · 08-01-2017 06:11PM

Knasher wrote: »

Just wondering if there is anybody who was a small distance from the blue lines, and if the know if the lines are canonical? I'm about 150 meters from where the line turns down a small cul de sac and ends down there, so it doesn't pass directly outside my house.

My house isn't near a first 10000 town, but Eir have been cutting back ditches recently. I don't know if I'm reading too much into that. Anyway I'd be gutted if it turned out I just missed the fiber rollout by such a small distance. Is there anyway to find out, and if so to offer to dig a ditch ourselves to try and influence their decision?

You might not want to read too much into that. If an exchange is not FTTC enabled it might be just to bring fibre to another cabinet or roll fibre. Going on other posts the blue lines seem very specific and unfortunately digging a ditch yourself will have no influence on them. They don't do anything for customers specifically as it's the wholesale arm of eir that are doing the rollout.

Gonzo · 08-01-2017 06:21PM

Knasher wrote: »

Just wondering if there is anybody who was a small distance from the blue lines, and if the know if the lines are canonical? I'm about 150 meters from where the line turns down a small cul de sac and ends down there, so it doesn't pass directly outside my house.

My house isn't near a first 10000 town, but Eir have been cutting back ditches recently. I don't know if I'm reading too much into that. Anyway I'd be gutted if it turned out I just missed the fiber rollout by such a small distance. Is there anyway to find out, and if so to offer to dig a ditch ourselves to try and influence their decision?

Unfortunately I doubt you'll be able to get it. Digging a ditch to convince Open Eir will not work. In our area all the lines are wired for fiber along blue lines and stop within 100 meters of the end of a blue line, with the last splice box serving the end of the line.

There are plenty of unfortunate cases such as yours in most areas. The road behind me has a 2km ribbon development, the first 1.6km of it is inside the Dunshaughlin exchange area and the blue line ends just before the Ratoath exchange area starts. The final 400 meter section of the ribbon development is in the ratoath exchange area and those houses (about 9 or 10) are not on a blue line. They could easily have been served by extending the blue line just a little extra but sadly this is not in the plan.

ED E · 08-01-2017 06:35PM

While it sucks for Knasher Gonzo is probably correct. And Im glad of it (generally).

If OpenEir tried to do a Naughten ("EVERY HOUSE WILL GET FIBRE, EVERY ONE") then they'd have footprint creep out the wazoo and go broke doing it. We dont want 80s/90s cash strapped Eircom back, we want a profitable wholesaler so faults are fixed in a timely manner every Jan/Feb and scheduled upgrades don't get pushed back 4yrs in a row.

Let this phase be completed, throw in a bit of NBP money and in a few years it'll have nearly paid for itself then they can start taking out spurs to cover the gaps.

Knasher · 08-01-2017 06:44PM

Thanks for the feedback folks. I'll probably still live in hope I guess.

marpad · 09-01-2017 12:03PM

Just wondering if anyone can help me as feeling frustrated and can't seem to find accurate information from Eir! I have recently built a new garden office, completed in October 2016. I work internationally and when I am home it is really important that I have good connectivity to connect with my customers, mainly in Spain and the UK. My problem is that our 3mb broadband isn't working very well with a TP link in the new office. I was just about to go down the road of getting a very expensive satellite broadband system put into the new office when some contractors for Eir arrived (end October) and said they were doing work on the telephone pole right outside our house for rural fibre power. I could have kissed them! Their supervisor called in when I told the workmen how important and fantastic this would be for my business and said we should have it available in 4-6 weeks. There has been nothing since except in early December there was another workman, I spoke to him and he said that everything is now in situ it is just a case of when they make it available. I have called Eir and all they can say is that I will be contacted when available. Added to this my mobile phone won't work very well in the new office and I am contract with Vodfaone. It has one bar but to speak to anyone I have to stand outside the office, they won't allow me out of the contract. So the bottom line is that most of the time I am at the Kitchen table looking out the window at my lovely new office and running in and out for files! If I thought it was going to be another 6 months I would have to do something in the meantime, if I thought it was a month I could suck it up. The line is showing as blue on the map and when I put my phone number in, it still says only 3mb available. I am based 3km from the center of Mullingar town out the old Longford road. The blue line stops right outside our house and doesn't continue down the rest of our road (so lucky I know). Does anyone have any experience of this and have any idea of timescales or is there any other way I can find out more accurate timing info? Thanks in Advance.

Eir rural FTTH thread

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