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Fastway/Parcel Connect

24567…14

Comments

  • #52
    JosDel
    Registered Users, Registered Users 2 Posts: 881 ✭✭✭JosDel


    Parcel finally arrived at 7pm last night..never again will I use these shower of c@#ts


  • #53
    promises
    Registered Users Posts: 102 ✭✭promises


    I use fastway for work, the south east depot is a disaster...even my local delivery man admitted to this. They are normally fine but this time of year there was huge problems, I ended up having to leave d office and collect in depot.


  • #54
    sibersha
    Registered Users Posts: 314 ✭✭sibersha


    Used them recently and they delivered the item to the wrong estate which I never got back. Anyway, I was able to get through to them on info@fastway.ie after getting no response via the regional email address.


  • #55
    celticbhoy27
    Registered Users, Registered Users 2 Posts: 885 ✭✭✭celticbhoy27


    Craic Addict wrote: »
    Tracked it again and it's back on the van now today apparently

    Joke joke joke of a company. Couldn't care less attitude reigns Supreme. Drivers don't answer phone. Don't attempt to contact for delivery. Have a tracking number for them for passed two weeks. Each day it's out for delivery and never arrives. Order from sports direct. Two orders placed same day one delivered via Dpd 2 weeks ago and the other with these clowns. Rant over... For now


  • #56
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    A subject of many angry threads on the forum and this shall be no different.

    So I order of Amazon uk, I used to have a great time with these guys when An Post were responsible. They even used to give me a cheeky liittle text the morning of the delivery so I could be there or could arrange an alternative. DPD, UPS, TNT, DHL and Nightline never had a problem with except some days we get the delivery at 6am still great all around.

    But Fastway, these Mother F#*kers are dismal. I have never had a good experience with this crowd. Amazon and UPS both say this package has been delivered and all I get of the fastway site is my package has been delivered somewhere safe. They wont respond to my emails, they wont pick up the phone in the depot. Its a disaster.


  • #57
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    A subject of many angry threads on the forum and this shall be no different.

    So I order of Amazon uk, I used to have a great time with these guys when An Post were responsible. They even used to give me a cheeky liittle text the morning of the delivery so I could be there or could arrange an alternative. DPD, UPS, TNT, DHL and Nightline never had a problem with except some days we get the delivery at 6am still great all around.

    But Fastway, these Mother F#*kers are dismal. I have never had a good experience with this crowd. Amazon and UPS both say this package has been delivered and all I get of the fastway site is my package has been delivered somewhere safe. They wont respond to my emails, they wont pick up the phone in the depot. Its a disaster.


  • #58
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Contact the seller, they'll sort it.


  • #59
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Contact the seller, they'll sort it.


  • #60
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    Jarren wrote: »
    Contact the seller, they'll sort it.

    Were it so easy, Amazon said it was delivered so does UPS.


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  • #61
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    Jarren wrote: »
    Contact the seller, they'll sort it.

    Were it so easy, Amazon said it was delivered so does UPS.


  • #62
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Delta1138 wrote: »
    Were it so easy, Amazon said it was delivered so does UPS.

    Ask for a copy of the signature.


  • #63
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Delta1138 wrote: »
    Were it so easy, Amazon said it was delivered so does UPS.

    Ask for a copy of the signature.


  • #64
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    my3cents wrote: »
    Ask for a copy of the signature.

    It says and I quote,

    " We delivered a parcel which we were authorised to deliver without capturing a signature by leaving it in a safe delivery location"

    So its still in the boot of his car ?

    UPDATE: Fastway cant get in contact with the driver.


  • #65
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    my3cents wrote: »
    Ask for a copy of the signature.

    It says and I quote,

    " We delivered a parcel which we were authorised to deliver without capturing a signature by leaving it in a safe delivery location"

    So its still in the boot of his car ?

    UPDATE: Fastway cant get in contact with the driver.


  • #66
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Ask Amazon for proof of delivery. They didn't ask for any therefore can't prove it was delivered its Amazons problem not yours.


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  • #67
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Ask Amazon for proof of delivery. They didn't ask for any therefore can't prove it was delivered its Amazons problem not yours.


  • #68
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    A hopeless crowd. They have lost a delivery for me and marked it as delivered and signed for. They refuse to provide any proof of delivery. The seller is fuming and saying that I have received the item.

    Why are this useless company being used as the delivery agent? Like above, I have never had any problem with any other courier, yet this is the second delivery problem I've had with these wasters.


  • #69
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    A hopeless crowd. They have lost a delivery for me and marked it as delivered and signed for. They refuse to provide any proof of delivery. The seller is fuming and saying that I have received the item.

    Why are this useless company being used as the delivery agent? Like above, I have never had any problem with any other courier, yet this is the second delivery problem I've had with these wasters.


  • #70
    rosmoke
    Registered Users, Registered Users 2 Posts: 416 ✭✭rosmoke


    Never had problems with Fastway, I wish they sent a text before delivery though.

    Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..


  • #71
    rosmoke
    Registered Users, Registered Users 2 Posts: 416 ✭✭rosmoke


    Never had problems with Fastway, I wish they sent a text before delivery though.

    Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..


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  • #72
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    rosmoke wrote: »
    Never had problems with Fastway, I wish they sent a text before delivery though.

    Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..
    As they are all franchises, some will be better than others. The south east franchise is the one I have had ongoing problems with.


  • #73
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    rosmoke wrote: »
    Never had problems with Fastway, I wish they sent a text before delivery though.

    Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..
    As they are all franchises, some will be better than others. The south east franchise is the one I have had ongoing problems with.


  • #74
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.


  • #75
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.


  • #76
    rosmoke
    Registered Users, Registered Users 2 Posts: 416 ✭✭rosmoke


    It is possible, I think they have designated areas. I'm in Citywest


  • #77
    rosmoke
    Registered Users, Registered Users 2 Posts: 416 ✭✭rosmoke


    It is possible, I think they have designated areas. I'm in Citywest


  • #78
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    Delta1138 wrote: »
    Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.
    Yes, I think the individual driver is the problem, but the office are showing no will to resolve the problem and are refusing to give me contact information for the franchise holder, Mr Willie Day.


  • #79
    Ewan Hoosarmi
    Closed Accounts Posts: 465 ✭✭Ewan Hoosarmi


    Delta1138 wrote: »
    Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.
    Yes, I think the individual driver is the problem, but the office are showing no will to resolve the problem and are refusing to give me contact information for the franchise holder, Mr Willie Day.


  • #80
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    Update:

    I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

    This is by far the worst experience I have ever had with a courier.


  • #81
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    Update:

    I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

    This is by far the worst experience I have ever had with a courier.


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  • #82
    D3V!L
    Registered Users, Registered Users 2 Posts: 2,958 ✭✭✭D3V!L


    I have a CCTV video of a fastway driver dumping my package in my bin. There was no delivery slip or any notification to say it was there.

    The only way we found it was that the bin was going out the following Monday !!


  • #83
    D3V!L
    Registered Users, Registered Users 2 Posts: 2,958 ✭✭✭D3V!L


    I have a CCTV video of a fastway driver dumping my package in my bin. There was no delivery slip or any notification to say it was there.

    The only way we found it was that the bin was going out the following Monday !!


  • #84
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    Delta1138 wrote: »
    Update:

    I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

    This is by far the worst experience I have ever had with a courier.

    Contact Amazon.

    Package if left there is open to theft so how could you be responsible.


  • #85
    punisher5112
    Registered Users, Registered Users 2 Posts: 24,644 ✭✭✭✭punisher5112


    Delta1138 wrote: »
    Update:

    I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

    This is by far the worst experience I have ever had with a courier.

    Contact Amazon.

    Package if left there is open to theft so how could you be responsible.


  • #86
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    punisher5112 wrote: »
    Contact Amazon.

    Package if left there is open to theft so how could you be responsible.


    I did there, am getting a refund. But I am livid that this lazy c*#t will not have boo said to him.


  • #87
    Delta1138
    Registered Users Posts: 88 ✭✭Delta1138


    punisher5112 wrote: »
    Contact Amazon.

    Package if left there is open to theft so how could you be responsible.


    I did there, am getting a refund. But I am livid that this lazy c*#t will not have boo said to him.


  • #88
    HONKEY TONK
    Closed Accounts Posts: 779 ✭✭✭HONKEY TONK


    I have found Fastway as the worst delivery company to deal with.

    Delivery next working day

    Delivery next working day

    Delivery next working day

    Here is todays example

    441039.PNG

    This is the one before

    6034073


  • #89
    HONKEY TONK
    Closed Accounts Posts: 779 ✭✭✭HONKEY TONK


    I have found Fastway as the worst delivery company to deal with.

    Delivery next working day

    Delivery next working day

    Delivery next working day

    Here is todays example

    441039.PNG

    This is the one before

    6034073


  • #90
    L1011
    Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    Used to use fastway for b2b and they were fine. Fall apart entirely when handling recipients who aren't there during business hours though

    If they can't provide proper delivery options to consumers they really shouldn't offer it as a service


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  • #91
    L1011
    Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    Used to use fastway for b2b and they were fine. Fall apart entirely when handling recipients who aren't there during business hours though

    If they can't provide proper delivery options to consumers they really shouldn't offer it as a service


  • #92
    Tony EH
    Registered Users, Registered Users 2 Posts: 19,539 ✭✭✭✭Tony EH


    Sorry for the thread necromancy, but I have to weigh in on this. This company is beyond a joke.

    This is the third time in a year I've been given someone else's parcel and I've been waiting on a parcel myself for over four weeks from the US, that I reckon has been "lost" at this stage. More than likely, it's been "delivered" to the wrong address.

    God be with the days when An Post covered the postal service in this country. Now, we have the "market" hocked off to private companies, who hire cheap (mainly foreign delivery drivers) and it's a bloody disaster.

    I have to bring the parcel now to the correct address, which is quite near to me.

    What a farce.

    I remember the days when ordering something online wasn't a delivery gamble. It was relatively inexpensive too and arrival from the States didn't take over a month.

    This kind of service shouldn't be in private hands, as the end user, i.e. YOU, have absolutely no control over the choice and no comeback when things go wrong.


  • #93
    Ursus Horribilis
    Closed Accounts Posts: 6,168 ✭✭✭Ursus Horribilis


    Yes, they're still an awful company. They lost a package of mine that I'd sent to the UK using parcel connect. Then it took 2 months of badgering them to get a refund. Naturally, I was long out of pocket because I'd had to refund the person who'd bought my item. They were difficult to contact and very slow to respond to emails. I have nothing good to say about them other than that the eventual refund cheque didn't bounce. They couldn't even spell my name properly on the cheque!


  • #94
    corks finest
    Registered Users, Registered Users 2 Posts: 8,703 ✭✭✭corks finest


    celticbhoy27 wrote: »
    Joke joke joke of a company. Couldn't care less attitude reigns Supreme. Drivers don't answer phone. Don't attempt to contact for delivery. Have a tracking number for them for passed two weeks. Each day it's out for delivery and never arrives. Order from sports direct. Two orders placed same day one delivered via Dpd 2 weeks ago and the other with these clowns. Rant over... For now

    Ref sports direct,,,,fastway,they lost my returned item(driver forgot to scan) took 3 months to get reimbursed


  • #95
    Amber 123
    Registered Users, Registered Users 2 Posts: 73 ✭✭Amber 123


    Does anyone have any idea how on earth to get through to Fastway? My delivery has been postponed all week due to “unforeseen circumstances”. Got in touch with ASOS who I purchased the items from. They were no help. Have sent countless (ignored) emails to Fastway. Does anyone have any ideas at all? At my wits end and willing to drive to the depot (2 hrs round trip) to collect but can’t even get in touch with them to find out if the parcel is in the depot. Can’t believe that a company like Fastway can continue to operate - is there no reprimand for such appalling service?


  • #96
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    MOD: Moved to Couriers


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  • #97
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    It could be in the drivers living room, their depots are wherever the driver feels like. All "independent businesses".

    Unforeseen circumstances probably means the guy for your area is on his holiers. Check for a tan when it arrives in a week or two.

    The reprimand is giving Asos a bollocking for using them.


  • #98
    Padraig Mor
    Registered Users, Registered Users 2 Posts: 9,574 ✭✭✭Padraig Mor


    I'd say smoke signals are your best option with that shower....


  • #99
    Sharknose
    Registered Users Posts: 29 ✭Sharknose


    Item dispatched from Spain to Fastway Northern Ireland 6th July, still not delivered. ( 16th September )

    Despite a dozen emails Fastway claim to have no trace of item.

    They have a computerized tracking service, where collection needs to be verified with a code. I don't understand why it can't be tracked :mad:


  • #100
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    MOD: Move to couriers forum.


  • #101
    arseagon
    Registered Users, Registered Users 2 Posts: 598 ✭✭✭arseagon


    I purchased an item off Amazon which they shipped with iparcel last week, the tracking on the amazon page started saying Reschedule Request Received 2 days later even though noone had requested any such thing. When I contacted iparcel, they told me the parcel had been handed over to Fastway for delivery and gave me a Fastway tracking number. When I looked on the fastway tracking page I got the following

    "Unfortunately we were unable to deliver your parcel today due to unforeseen circumstances. We'll aim have your parcel out for delivery on the next working day. Our apologies for the delay"

    This same message just keeps showing up each day since so I emailed them using their support page as this is the only way to get in contact, they do not operate a phone service any more or engage on any social media.

    My problem now is no one will reply using their email helpdesk either, what can I do to get a resolution on this?


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