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contractors revising post completion

  • 18-06-2021 9:44pm
    #1
    Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭


    recently got a large landscaping job done which included a four X three metre pergola over a patio which has a footprint slightly larger than said pergola

    anyway , the contractor is fairly long into his career and while first rate in terms of application , has yet to grasp the concept of both customer input and providing sketches , as such we only discovered late ( ish ) in the day that he had a completely different idea to us when it came to the pergola , he envisaged the pergola would be sited in one location and the patio in another , we wanted the pergola sited directly over the patio with a slight area of patio extending beyond pergola at front , we communicated this to him at the start but our idea obviously got lost in translation

    once we corrected him having discovered that we were not on the same page as the contractor , we got a picture from the PINTEREST site prior to commencement of the job and explained that was what we wanted , nothing too exotic , four corner posts , rafters across the top and trellis on two sides as well as across rafters on the top , we bought the trellis ourselves which costs circa 165 euro

    i did not haggle on price when having received the quote last November , anyways , contractor sent me a text a few days ago saying that the job was 550 euro extra because of the changes to the pergola

    is this reasonable ? , we did not expect him to have a completely different idea to us and had he provided us with a sketch in the first place , we could have immedietely seen what he had in mind and edited accordingly

    its obviously not an enormous sum but seems quire arbitrary , he could just as easily say it cost a grand more as there was no breakdown of extra costs in text

    will be seeing this guy next week


«13

Comments

  • Registered Users, Registered Users 2 Posts: 150 ✭✭landcrzr


    Contractors generally don't provide a drawing service, this is something the client presents for pricing. Sounds like this guy gave you a quote based on a discussion only. Somehow your understanding of what was to be done was different to theirs, doesn't make it the contractors fault.


  • Registered Users, Registered Users 2 Posts: 1,022 ✭✭✭dazed+confused


    You can't "internet" everything.

    Real life is more complicated than that


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    You can't "internet" everything.

    Real life is more complicated than that

    :confused:


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    landcrzr wrote: »
    Contractors generally don't provide a drawing service, this is something the client presents for pricing. Sounds like this guy gave you a quote based on a discussion only. Somehow your understanding of what was to be done was different to theirs, doesn't make it the contractors fault.

    But does it make it reasonable to revise price of job ?

    To me , its difficult to see where 550 euro extra went into the pergola , unless he had the most low frill of pergola plans in mind at the outset


  • Registered Users, Registered Users 2 Posts: 34,216 ✭✭✭✭listermint


    Not sure you know max but timber prices have gone through the roof since November. Any alterations in construction with timber ads cost


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  • Registered Users, Registered Users 2 Posts: 1,346 ✭✭✭TheW1zard


    You got a quote
    You got the work done
    Then he says it's an extra 550.

    Just say your paying the quote. It's not an extra, you wanted a Pergola, you got a Pergola.


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    listermint wrote: »
    Not sure you know max but timber prices have gone through the roof since November. Any alterations in construction with timber ads cost

    he has not said that is the reason , he has not given any reason yet asked me to wire the money , i phoned him and said id pay him by cheque in person

    id be wary of simply bowing to the upsurge in timber prices , seems too arbitrary and renders quotes pretty meaningless ?


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    TheW1zard wrote: »
    You got a quote
    You got the work done
    Then he says it's an extra 550.

    Just say your paying the quote. It's not an extra, you wanted a Pergola, you got a Pergola.

    the other posters here seem to think the contractor did not realise what we wanted at the start and thus under priced the job ?


  • Registered Users, Registered Users 2 Posts: 34,216 ✭✭✭✭listermint


    Mad_maxx wrote: »
    he has not said that is the reason , he has not given any reason yet asked me to wire the money , i phoned him and said id pay him by cheque in person

    id be wary of simply bowing to the upsurge in timber prices , seems to arbitrary and renders quotes pretty meaningless ?

    I've no idea your pergola design but the most basic of pergolas right now the timber cost alone is over 500 euro. What would have been 300 in the past. Edits to the design more timber or bracing.


  • Registered Users, Registered Users 2 Posts: 1,346 ✭✭✭TheW1zard


    Mad_maxx wrote: »
    the other posters here seem to think the contractor did not realise what we wanted at the start and thus under priced the job ?

    The job was communicated to the contractor
    Price was agreed

    Fair is fair for sure, seems unfair though!


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  • Registered Users, Registered Users 2 Posts: 1,346 ✭✭✭TheW1zard


    I had a chap quote me 2k for a patio and 1k for a pergola, 12sqm "plus costs"

    I'm currently laying a patio


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    listermint wrote: »
    I've no idea your pergola design but the most basic of pergolas right now the timber cost alone is over 500 euro. What would have been 300 in the past. Edits to the design more timber or bracing.

    for all i know he bought the timber last december , he priced the job last November


  • Registered Users, Registered Users 2 Posts: 5,082 ✭✭✭enricoh


    What type of timber was it made out of ? Hardwood or softwood?, you got a pergola as per the quote just in a different location.
    4m x 3m is a fair span, maybe he thought it was just a small 2mx1m one originally?


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    enricoh wrote: »
    What type of timber was it made out of ? Hardwood or softwood?, you got a pergola as per the quote just in a different location.
    4m x 3m is a fair span, maybe he thought it was just a small 2mx1m one originally?

    Then he should surely have communicated to us what size the pergola he had in mind was?

    We assumed the pergola was the same size as the patio ,it was peculiar to suggest the pergola not be sited on the patio

    A basic sketch that my five year old could draw would have avoided confusion


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    TheW1zard wrote: »
    I had a chap quote me 2k for a patio and 1k for a pergola, 12sqm "plus costs"

    I'm currently laying a patio

    We were quoted 2200 for a 4.8 by 4.8 patio but that was part of a broader 9 k job

    Quote agreed last year


  • Registered Users, Registered Users 2 Posts: 34,216 ✭✭✭✭listermint


    Mad_maxx wrote: »
    for all i know he bought the timber last december , he priced the job last November

    There is literally no chance he bought the timber in November for a job in June July.

    I think the jist of this whole thing is spec should have been written in full and quote sizes and drawings and price agreed within a contract. Unless you have that then the price is open to change.


  • Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    TheW1zard wrote:
    The job was communicated to the contractor Price was agreed


    The job is different to that explained to the builder (as far as the builder is concerned). Client didn't provide plans or drawings. There are hundreds of different kinds of pergolas.


  • Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    Mad_maxx wrote:
    for all i know he bought the timber last december , he priced the job last November


    Building materials increased late last year. Production worldwide dropped during the pandemic. As an example I started ripping new electric showers for parts because there were no spare parts. If I place an order this Monday f parts I'll be lucky to receive half of them.

    A very basic drawing of the garden would have avoided all of this. Communication was so bad that pergola was going in a different part of the garden. Doesn't really matter if you didn't explain properly or he didn't understand what you wanted. Even child like drawings would have avoided this


  • Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    Mad_maxx wrote:
    A basic sketch that my five year old could draw would have avoided confusion

    Why didn't you provide one? Homeowner provides the drawing because they know what they want. Builder then works off the drawing you provided. It's not the builders job to provide drawings.


  • Registered Users, Registered Users 2 Posts: 29,095 ✭✭✭✭looksee


    Surely if a sketch 'a five year old could have done' would have clarified the job, then you should have got a 5 year old to provide one. Or done one yourself. What you effectively did was wave your hand vaguely and say 'I want a pergola' and he built you one. It was your business to make sure he understood exactly what you wanted?

    (I just paid slightly over 2000 for a 5m x 1.5m pergola using 6"x6" and 2" x 9" larch. And I am getting a 7mx6m patio re-laid including everything except paving slabs for about 950). The patio will cost more than the original quote of 750 because of issues that could not have been foreseen and which I fully understand and agree with, most of the extra is materials.


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  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    Sleeper12 wrote: »
    The job is different to that explained to the builder (as far as the builder is concerned). Client didn't provide plans or drawings. There are hundreds of different kinds of pergolas.

    if that is the case ( that the onus was on us to provide detailed plans for the kind of pergola we wanted ) , then that is fair enough

    my reason for opening this thread was to question if contractors retain too much right to add lib on price ?

    im not saying you share this view but some people do simply believe a customer should just jump whenever a contractor says " how high " and defend this view under price hikes in materials etc


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    Sleeper12 wrote: »
    Building materials increased late last year. Production worldwide dropped during the pandemic. As an example I started ripping new electric showers for parts because there were no spare parts. If I place an order this Monday f parts I'll be lucky to receive half of them.

    A very basic drawing of the garden would have avoided all of this. Communication was so bad that pergola was going in a different part of the garden. Doesn't really matter if you didn't explain properly or he didn't understand what you wanted. Even child like drawings would have avoided this

    true which is why i said earlier the contractor should have provided a sketch to us , now its fair to say we should have did the same but you cant leave all responsibility with us when it comes to lack of sketches or at least i hope you cant ?

    on the pergola being sited apart from the patio , we had never heard of such a design so it didnt occur to us that that is what he had in mind , its entirely possible the pergola was considerably smaller under his originally envisaged plan so the new pergola plan probably did involve more material

    in that sense , i suppose i would be objecting to the price being revised upwards based purely on the notion that an original quote trumps everything else , presumably it does not ?

    im not attempting to be beligerent , i just think contractors are given too much freedom to add lib most of the time regardless of how they screw up prior to commencing works , all of the planning competence cannot lie with the customer surely ?


  • Registered Users, Registered Users 2 Posts: 34,216 ✭✭✭✭listermint


    Mad_maxx wrote: »
    true which is why i said earlier the contractor should have provided a sketch to us , now its fair to say we should have did the same but you cant leave all responsibility with us when it comes to lack of sketches or at least i hope you cant ?

    on the pergola being sited apart from the patio , we had never heard of such a design so it didnt occur to us that that is what he had in mind , its entirely possible the pergola was considerably smaller under his originally envisaged plan so the new pergola plan probably did involve more material

    in that sense , i suppose i would be objecting to the price being revised upwards based purely on the notion that an original quite trumps everything else , presumably it does not ?

    im not attempting to be beligerent , i just think contractors are given too much freedom to add lib most of the time regardless of how they screw up prior to commencing works , all of the planning competence cannot lie with the customer surely ?

    Hence the need for contracts frankly.

    Contact plus drawing everyone's happy customer and contractor.

    In absence of these what has happened here happens and no one is happy.


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    Sleeper12 wrote: »
    The job is different to that explained to the builder (as far as the builder is concerned). Client didn't provide plans or drawings. There are hundreds of different kinds of pergolas.

    what about as far as the customer is concerned

    no offense but you are giving full immunity to the contractor for poor communication and none to us

    we also got a fifteen thousand euro windows and door replacement job recently , when the joinery firm came out in march to measure and subsequently provide quote , they presented us with a sketch , we could see some detail which we asked to change to our liking , a landscaper is not a joiner of course but it does not seem unreasonable for a landscaper to offer some kind of basic sketch which gives the customer an idea

    add to that , how can we know for sure that the original pergola as envisaged by the contractor was that much smaller ? , he might well just be lobbing on extra cost because he thinks he can exploit the earlier brief period of confusion , i would add that no work had commenced , we did not have to tear anything down or start over , all confusion was cleared up before any work commenced


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    looksee wrote: »
    Surely if a sketch 'a five year old could have done' would have clarified the job, then you should have got a 5 year old to provide one. Or done one yourself. What you effectively did was wave your hand vaguely and say 'I want a pergola' and he built you one. It was your business to make sure he understood exactly what you wanted?

    (I just paid slightly over 2000 for a 5m x 1.5m pergola using 6"x6" and 2" x 9" larch. And I am getting a 7mx6m patio re-laid including everything except paving slabs for about 950). The patio will cost more than the original quote of 750 because of issues that could not have been foreseen and which I fully understand and agree with, most of the extra is materials.

    Please understand that this was part of a broader landscaping job so you might expect the pergola to appear cheap here , We live in a one off house 16 km outside galway city , different price situation to a landscaping job in Dublin where gaining access is much trickier for machines etc , we had a field ( we have a small field surrounding our house ) turned into a lawn so the lawn work was not that different to working on an agricultural field in terms of application , very different to working in a confined space in the likes of Drumcondra in Dublin or Knocknacarra in Galway city

    point is , costs are not a one side fits all across the country


  • Posts: 5,121 ✭✭✭ [Deleted User]


    Did you ask for a sketch?


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    Sleeper12 wrote: »
    Why didn't you provide one? Homeowner provides the drawing because they know what they want. Builder then works off the drawing you provided. It's not the builders job to provide drawings.

    home owners rarely know what they want when it comes to many things , an interior designer provides you with a sketch idea and you edit accordingly , my fiance is currently employing one and got a sketch early on

    ditto if you intend to remodel a house , an architect will provide drawings , this landscaper has " design " in the title of his company


  • Registered Users, Registered Users 2 Posts: 7,597 ✭✭✭the_pen_turner


    Mad_maxx wrote: »
    home owners rarely know what they want when it comes to many things , an interior designed provides you with a sketch idea and you edit accordingly , my fiance is currently employing one and got a sketch early on

    ditto if you intend to remodel a house , an architect will provide drawings , this landscaper has " design " in the title of his company

    An interior designer will give you a design because that's what you asked for and painter and decorator wont because you tell them what you have decided already.

    It doesn't sound like you asked the landscaper to design anything. You told him what you wanted.

    Somewhere is there the wires got crossed and the landscaper thought you wanted something you didn't
    Who's fault that is depends on the conversation.
    Seems a miss communication more than anything

    The quote is probably not valid anyway. At least I hope he is not give quotes that are valid 8indefinitely .

    Either way there should have been a discussion once the plan changed from what was quoted


  • Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    Mad_maxx wrote:
    what about as far as the customer is concerned

    You have the idea in your head. It's up to you to ensure that the tradesmen fully understands the job. He didn't even know what part of the garden he was put the pergolas. You are supposed to provide a basic drawing of the garden and where everything should go


    I don't want to sound mean or hard. I understand that you might not understand how engaging a contractor works.
    There is no nice way to say it but this is your fault. The contractor is blameless in this.

    I say this with respect. I have no ill will towards you. It is what it is though.


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  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    An interior designer will give you a design because that's what you asked for and painter and decorator wont because you tell them what you have decided already.

    It doesn't sound like you asked the landscaper to design anything. You told him what you wanted.

    Somewhere is there the wires got crossed and the landscaper thought you wanted something you didn't
    Who's fault that is depends on the conversation.
    Seems a miss communication more than anything

    The quote is probably not valid anyway. At least I hope he is not give quotes that are valid 8indefinitely .

    Either way there should have been a discussion once the plan changed from what was quoted

    the landscaper designed absolutely everything about this job , the only thing we objected to was the pergola as he had it in sited in a different location to the patio which we did not want , had he given us a sketch of the pergola and where it would be sited in relation to the patio , we would have objected at the start , he could also have sketched the size of the pergola , we didnt expect him to sketch out the lawn or the shrub beds as we knew exactly how big the lawn would be as he just pointed to the wall surrounding our house and said " pull that down and extend the lawn into the surrounding field as far as the neighbours boundary "

    it was unmistakably clear


  • Registered Users, Registered Users 2 Posts: 7,597 ✭✭✭the_pen_turner


    Mad_maxx wrote: »
    the landscaper designed absolutely everything about this job , the only thing we objected to was the pergola as he had it in sited in a different location to the patio which we did not want , had he given us a sketch of the pergola and where it would be sited in relation to the patio , we would have objected at the start , he could also have sketched the size of the pergola , we didnt expect him to sketch out the lawn or the shrub beds as we knew exactly how big the lawn would be as he just pointed to the wall surrounding our house and said " pull that down and extend the lawn into the surrounding field as far as the neighbours boundary "

    it was unmistakably clear

    That different to what you have said previously.


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    Sleeper12 wrote: »
    You have the idea in your head. It's up to you to ensure that the tradesmen fully understands the job. He didn't even know what part of the garden he was put the pergolas. You are supposed to provide a basic drawing of the garden and where everything should go


    I don't want to sound mean or hard. I understand that you might not understand how engaging a contractor works.
    There is no nice way to say it but this is your fault. The contractor is blameless in this.

    I say this with respect. I have no ill will towards you. It is what it is though.

    I say this with respect too , you provide absolute immunity for the contractors poor communication and absolutely none to us

    its not a fortune of money , its more the principal of the thing , in truth we never knew how big the pergola was going to be in the mind of the contractor , it was late in the day when the detail of the size of the pergola was thrashed out clearly and even at the commencement of construction , he made a mistake and put the posts in the wrong spot as he thought it would look better in his eyes , we had to get him to pull two up and replace them so it looked more square , this was after us spelling our intentions out clearly and providing him with a picture of a pergola

    he sort of went off on his own little solo runs without consulting us first , difficult character in that sense who believed he should do what he wanted and the customer will like it


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    That different to what you have said previously.

    what is different ?


  • Registered Users, Registered Users 2 Posts: 7,597 ✭✭✭the_pen_turner


    Mad_maxx wrote: »
    what is different ?

    At first you told him what you wanted now your saying g he designed it


  • Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    Mad_maxx wrote: »
    the landscaper designed absolutely everything about this job , the only thing we objected to was the pergola as he had it in sited in a different location to the patio which we did not want , had he given us a sketch of the pergola and where it would be sited in relation to the patio , we would have objected at the start , he could also have sketched the size of the pergola , we didnt expect him to sketch out the lawn or the shrub beds as we knew exactly how big the lawn would be as he just pointed to the wall surrounding our house and said " pull that down and extend the lawn into the surrounding field as far as the neighbours boundary "

    it was unmistakably clear


    When he designed it did he show where the pergola was going? Did you ask him? Or did you in fact pick where it was to go?



    Either he designed it or you picked the spot for the pergola.


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  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    At first you told him what you wanted now your saying g he designed it

    He designed the shape of the new - extended lawn , location of shrub beds , content of shrub beds as well as dressing around said beds , when i say designed , he did so in his own head , he provided no sketches but we were clear on what he planned to do , the only area he communicated poorly was the pergola , perhaps he did not have as much experience when it comes to pergolas ?

    we told him we also wanted a patio and the size of said patio was listed in the quote and priced

    the pergola was also listed in quote and priced , there was no detail in the quote as to its size but we assumed it had a footprint of that of the patio as we assumed the pergola would be sited directly over the patio


  • Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    Mad_maxx wrote: »
    He designed the shape of the new - extended lawn , location of shrub beds , content of shrub beds as well as dressing around said beds

    we told we also wanted a patio and the size of said patio was listed in the quote and priced

    the pergola was also listed in quote and priced , there was no detail in the quote as to its size but we assumed it had a footprint of that of the patio as we assumed the pergola would be sited directly over the patio




    In bold is why it's not his fault


  • Registered Users, Registered Users 2 Posts: 34,216 ✭✭✭✭listermint


    Mad_maxx wrote: »
    He designed the shape of the new - extended lawn , location of shrub beds , content of shrub beds as well as dressing around said beds , when i say designed , he did so in his own head , he provided no sketches but we were clear on what he planned to do , the only area he communicated poorly was the pergola , perhaps he did not have as much experience when it comes to pergolas ?

    we told him we also wanted a patio and the size of said patio was listed in the quote and priced

    the pergola was also listed in quote and priced , there was no detail in the quote as to its size but we assumed it had a footprint of that of the patio as we assumed the pergola would be sited directly over the patio

    Genuinely don't assume. Often Pergolas do not fit the the entire patio. They are smaller than or set back from it. This is to give rainwater runoff rather than lashing the lawn out of it. Depending on roof design in some cases it's to give sunny spot outside the Pergola shade to move the patio furniture to.

    It's not a one size fits all situation.


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    Sleeper12 wrote: »
    When he designed it did he show where the pergola was going? Did you ask him? Or did you in fact pick where it was to go?



    Either he designed it or you picked the spot for the pergola.

    he poured lime on the ground and pointed to it along with saying "thats the patio" , we then assumed the pergola would be sited directly over the patio that was the extent to the sketch work nearly eight months ago , during a conversation approx three weeks prior to commencement of the entire job , the penny dropped with us that he had planned to site the pergola in a seperate location to the patio , three metres away from it

    we then told him we wanted the pergola directly over the patio and thus only marginally smaller in area than the patio itself


  • Registered Users, Registered Users 2 Posts: 7,597 ✭✭✭the_pen_turner


    Mad_maxx wrote: »
    He designed the shape of the new - extended lawn , location of shrub beds , content of shrub beds as well as dressing around said beds , when i say designed , he did so in his own head , he provided no sketches but we were clear on what he planned to do , the only area he communicated poorly was the pergola , perhaps he did not have as much experience when it comes to pergolas ?

    we told him we also wanted a patio and the size of said patio was listed in the quote and priced

    the pergola was also listed in quote and priced , there was no detail in the quote as to its size but we assumed it had a footprint of that of the patio as we assumed the pergola would be sited directly over the patio

    I think I would go 50 50 on blame. Both side were not on the same page. Toyr right a simple sketch would have helped but either side could have done that.


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  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    Sleeper12 wrote: »
    In bold is why it's not his fault

    change " he assumed " for " we assumed " and it works the same way

    as stated earlier , you absolve him entirely of blame for poor responsibility and place all with us in terms of adequate communication


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    listermint wrote: »
    Genuinely don't assume. Often Pergolas do not fit the the entire patio. They are smaller than or set back from it. This is to give rainwater runoff rather than lashing the lawn out of it. Depending on roof design in some cases it's to give sunny spot outside the Pergola shade to move the patio furniture to.

    It's not a one size fits all situation.

    the patio footprint does extend by a metre beyond the pergola as finished , the contractor originally envisaged the pergola sitting on gravel and completely divorced from the patio

    he actually would have thus saved on gravel as he avoided laying two bases in the end


  • Registered Users, Registered Users 2 Posts: 17,189 ✭✭✭✭Sleeper12


    Mad_maxx wrote:
    change " he assumed " for " we assumed " and it works the same way


    It's up to you to tell him where you want it. Do you go to a new barber and assume that he will cut your hair the way you want it or do you explain how you want it?

    You come on a forum looking for advice from professionals. You then argue with each comment or advice given by each poster. This I don't understand at all. If you started out saying that you only wanted to vent & not want advice then I would understand.

    I'll leave you to it. No hard feelings. Hopefully the contractor might meet you in the middle as a good will gesture. Have a nice weekend


  • Registered Users, Registered Users 2 Posts: 7,597 ✭✭✭the_pen_turner


    Mad_maxx wrote: »
    change " he assumed " for " we assumed " and it works the same way

    as stated earlier , you absolve him entirely of blame for poor responsibility and place all with us in terms of adequate communication

    I think this is one of those situations where we need to hear both sides to work out what went wrong.
    He could very well be wrong but so could you. You could have said something that he interpreted differently to what you meant. Or simply you used a technical word wrongly and he used it correctly.


  • Posts: 14,344 ✭✭✭✭ [Deleted User]


    I get that people are saying the OP should have supplied a "drawing a 5 year old could do". And I do agree, to a degree, that the OP could have done a quick sketch.

    However, OP is a homeowner that probably works in an office somewhere dealing with insurance, or sells baguettes in Tesco. He shouldn't be expected to know the ins and outs of construction work or what is or is not expected.

    I don't randomly send my car insurer a picture of my passport and a note of where i tend to buy my tyres, in the hope that it's what they want. They specifically layout a series of documents that I need to give them to proceed with my car insurance quote.


    When the chap doing the pergola arrived on site, he should have had a notepad for his measurements, and notes. A quick sketch at this stage takes about 5-10 minutes and everyone has a better idea of what's going on around them.

    If he quoted in November, and was doing the job in June, he should have rang OP in late April/early May and said "look, i've just been to the timber yard and prices are way up on November. I can do the job as agreed, but i'm afraid it'll cost an extra €550 - do you want to proceed with this?"


    Everyone's a winner, and the lad doing the pergola should be doing this with every single customer he has, so no one is complaining after a job and the customer isn't expected to have to supply anything unexpected.


  • Posts: 14,344 ✭✭✭✭ [Deleted User]


    For what it's worth, I think there should be a course out there, for builders, that explains customer interactions to them.

    It seems a lot of tradesmen are just used to sitting on building sites all the time. Lads that may well be perfectly competent in their line of work, but have no idea how to work outside of a building site. The kind of fellas that rock up to your house, with an immaculate new kitchen, and throw their rusty old toolbox onto the countertop. The plumbers that drag a radiator around the floor, or think something going wrong is funny (it may well be, to the tradesman, but not to the homeowner).

    A few tradesmen are good at this kind of stuff, but a lot of them are far too rough and ready and end up situations like in this thread, as they've no idea how a customer interaction/relationship is supposed to work.


  • Registered Users, Registered Users 2 Posts: 13,503 ✭✭✭✭Mad_maxx


    For what it's worth, I think there should be a course out there, for builders, that explains customer interactions to them.

    It seems a lot of tradesmen are just used to sitting on building sites all the time. Lads that may well be perfectly competent in their line of work, but have no idea how to work outside of a building site. The kind of fellas that rock up to your house, with an immaculate new kitchen, and throw their rusty old toolbox onto the countertop. The plumbers that drag a radiator around the floor, or think something going wrong is funny (it may well be, to the tradesman, but not to the homeowner).

    A few tradesmen are good at this kind of stuff, but a lot of them are far too rough and ready and end up situations like in this thread, as they've no idea how a customer interaction/relationship is supposed to work.


    very true , there is also a culture in this country of just gormlessly nodding to whatever the contractor says including if said contractor feels like add libbing on price in an arbitrary fashion

    bit entitled really


  • Registered Users, Registered Users 2 Posts: 7,597 ✭✭✭the_pen_turner


    For what it's worth, I think there should be a course out there, for builders, that explains customer interactions to them.

    It seems a lot of tradesmen are just used to sitting on building sites all the time. Lads that may well be perfectly competent in their line of work, but have no idea how to work outside of a building site. The kind of fellas that rock up to your house, with an immaculate new kitchen, and throw their rusty old toolbox onto the countertop. The plumbers that drag a radiator around the floor, or think something going wrong is funny (it may well be, to the tradesman, but not to the homeowner).

    A few tradesmen are good at this kind of stuff, but a lot of them are far too rough and ready and end up situations like in this thread, as they've no idea how a customer interaction/relationship is supposed to work.

    I agree with you. But that's a much bigger debate and probably for another day.
    There are lots of reasons for it.
    Trades are seen as something the bad at school boys go into
    Education is very poor for these kids that learn in the schools way
    Customers not willing to pay for a tradesman to run their company in a way that provides the feedback they require
    The general disrespect for trades
    Lack of certification and quality control
    No one wants to pay the increase to do the job properly, it's a race to the bottom.
    Apprentices are 7sed a labourers instead of actually learning
    A lot 9f people have champagne ideas but lemonade budgets
    And a lot from the trades as well


  • Registered Users, Registered Users 2 Posts: 14,378 ✭✭✭✭jimmycrackcorm


    Mad_maxx wrote:
    the pergola was also listed in quote and priced , there was no detail in the quote as to its size but we assumed it had a footprint of that of the patio as we assumed the pergola would be sited directly over the patio


    If the quoted pergola is the same size, what is the extra charge for?


  • Registered Users, Registered Users 2 Posts: 34,216 ✭✭✭✭listermint


    If the quoted pergola is the same size, what is the extra charge for?

    Probably because when they went to go buy the timber the timber prices around the world have sky rocketed.

    No contractor is going to swallow that unless the contract specifically states it.


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