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Vodafone to compete with GoMo with “Clear Mobile”

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    #272
    TheDriver
    Registered Users Posts: 12,398 ✭✭✭✭TheDriver


    JimmyVik wrote: »
    I contacted them over a week before the port was supposed to happen. And also 5 days before the port was supposed to happen.
    Anyway, just relaying my horrid experience with clear.
    Maybe other people had a lovely experience with their support, though i doubt it from my contact with them.

    If thats the case, then submit a formal complaint, wait 10 days and then go to comreg. You sound like you have your ducks in a row.


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    #273
    DopeTech
    Registered Users Posts: 6,755 ✭✭✭DopeTech


    JimmyVik wrote: »
    I contacted them over a week before the port was supposed to happen. And also 5 days before the port was supposed to happen.
    Anyway, just relaying my horrid experience with clear.
    Maybe other people had a lovely experience with their support, though i doubt it from my contact with them.

    Who is them? Gomo or clear?

    You sound frustrated at clear but by the sounds of things gomo went ahead and ported the number which if you asked them not to they shouldn't have. It seems it was a mixture of gomos inability to cancel the port and the fact that when they did you cancel the number on clear mobile.


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    #274
    JimmyVik
    Registered Users Posts: 5,368 ✭✭✭JimmyVik


    DopeTech wrote: »
    Who is them? Gomo or clear?

    You sound frustrated at clear but by the sounds of things gomo went ahead and ported the number which if you asked them not to they shouldn't have. It seems it was a mixture of gomos inability to cancel the port and the fact that when they did you cancel the number on clear mobile.




    Im more frustrated at the sh!t customer service from clear tbh than anything else.


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    #275
    DopeTech
    Registered Users Posts: 6,755 ✭✭✭DopeTech


    JimmyVik wrote: »
    Im more frustrated at the sh!t customer service from clear tbh than anything else.

    Try contacting them on twitter and ask them to open a case to investigate how you can get the number back. Don't mention you want to port it away from them once you got it back. It has to be possible but getting the right person is half the battle. Also under gdpr you won't be able to do it for her so might be an idea for her twitter account to ask the question. ;)


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    #276
    Der863
    Registered Users Posts: 6 ✭Der863


    I recommend Clear it's really fast and consistent with general browsing and no buffering issues with Netflix and YouTube. The only time I notice it's a little bit slower than other networks is when I am downloading apps. I was previously with Three and GoMo and I prefer Clear it has stronger signal in my area. No issues with calls and texts also. Great product at 12.99 I hope it stays at this price


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    #277
    54and56
    Registered Users Posts: 7,645 ✭✭✭54and56


    Der863 wrote: »
    I recommend Clear it's really fast and consistent with general browsing and no buffering issues with Netflix and YouTube. The only time I notice it's a little bit slower than other networks is when I am downloading apps. I was previously with Three and GoMo and I prefer Clear it has stronger signal in my area. No issues with calls and texts also. Great product at 12.99 I hope it stays at this price

    This 100%.

    Had two of my family (aged 16 and 20) on regular €35 a month Vodafone contracts and switched them to Clear. No issues whatsoever with either the change over process (sim arrived, old service stopped at the agreed time, new sim popped in and bingo up and running) or the quality of service. They get the same great coverage (tried O2/Three etc in the past but always struggled with decent coverage and that's in a built up area in Dublin) and the 5mb download speed limit really doesn't impact their use at all.

    €528 a year saved with no loss of functional service.

    No brainer.


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