Vodafone to compete with GoMo with “Clear Mobile”

^^ What he said. I had postmobile, but was hitting the 50gb limit, so i moved to clearmoblile. Youtube 1080 works fine (even hotspotting to pc)
All other networks are a no-go in my area (Dublin 8)

So eventually we got them to cancel the port and the order for clear mobile.
But they will not refund the €12.99 activation fee that they took off her card, even though she has no signa at her house.

They said they are entitled to keep it.

So be warned, if you sign up for clear, even with the cooling off period, you will still be charged €12.99

So make sure you really want it and that its better than what you have already before you proceed.

DopeTech wrote: »

That activation fee is a bit lousy alright but I guess it's not their issue that you don't have signal in your house. Does the activation fee cover the part month up to your billing date like Gomo or do they make you pay double?

No. They are keeping the whole lot. Even though there was not one minute of service used.

Yes the 12.99 is your first month covered.

Kind of....first 25k get first month free but activation fee is still payable.

Whereas Gomo is first month included in the activation fee for everyone.

Savage_Henry wrote: »

^^ What he said. I had postmobile, but was hitting the 50gb limit, so i moved to clearmoblile. Youtube 1080 works fine (even hotspotting to pc)
All other networks are a no-go in my area (Dublin 8)

One to watch when switching from postmobile to clear mobile. My other half switched from postmobile to clear mobile in January. Postmobile have continued to charge their 20 euro, and when contacted, claim that he hasn't ported at all! Trying to sort it, but has been stung for double charges for Feb (we got March postmobile debit stopped).
Clearmobile confirmed the January porting date for us yesterday, so it's back with postmobile at the mo.

Same question here but with a Vodafone P40 Pro.

Thanks for the reply !

Guiness Storehouse / Pimlico / Earl St South
Also Lidl thomas st is bad, but better than above.

jrmb wrote: »

Do you mind me asking where you are in Dublin 8? GoMo works well for me here but it's a big area.

Is Postmobile not PAYG monthly top up only? Didn't realise you could sign up for a monthly DD option.

It's a monthly auto top up in the form of a recurring debit card transaction. DD amounts can vary from month to month whereas auto top up is a fixed amount each month.

mrtom wrote: »

Are there any PAYG Sim only deals available ?

You don't have to agree to the automatic top up, but you get three extra days of unlimited calls and texts each month if you do. This way, you can basically get a twelfth month's service for free every year.

JimmyVik wrote: »

I seem to have spent the last week on with clear support. They are without a doubt the worst customer service in history.
And that includes eir believe it or not.
They wont give back my mothers number that she had for 20 years.
She ordered it only to find no coverage in the area. So we cancelled it which was a nightmare.
She tried to go back to gomo but clear kept saying that it was gomos fault that they ported the number to clear.

Eventually after getting sick of both of them we decided we would try to port the number to 3. 3 said it was rejected by clear when the they tried to port too. Clear are no help whatsoever and just lying the whole time. They wont even refund the €12.99.

This is all well within the cooling off period. Horrible company to deal with. I guess the number she has had for 20 years is now gone forever.

Can she still receive SMS messages at the old number (when there's coverage, of course)? You could ask GoMo (or An Post, or any other operator) to port the number back. An operator can't refuse to port your number like this.

JimmyVik wrote: »

I seem to have spent the last week on with clear support. They are without a doubt the worst customer service in history.
And that includes eir believe it or not.
They wont give back my mothers number that she had for 20 years.
She ordered it only to find no coverage in the area. So we cancelled it which was a nightmare.
She tried to go back to gomo but clear kept saying that it was gomos fault that they ported the number to clear.

Eventually after getting sick of both of them we decided we would try to port the number to 3. 3 said it was rejected by clear when the they tried to port too. Clear are no help whatsoever and just lying the whole time. They wont even refund the €12.99.

This is all well within the cooling off period. Horrible company to deal with. I guess the number she has had for 20 years is now gone forever.

Does the Clear Mobile SIM get a signal in an area that definitely has Vodafone coverage? If no, the number is cancelled so it won't be possible to port it back to GoMo or anyone else via the normal way, which is about the only way the vast majority of staff in their contact centres will know of. You'll need to get Clear to reinstate it again and then port away.

If the SIM does still get signal with that number attached, then you should be able to port it off. To be honest, Three's porting system has been a mess since early last year - particularly if the number you are trying to bring over is an 086 prefix or was with Three/O2 at some point in the past - so I wouldn't be reliant on them as an indication things are going to plan or not. You can port the number online via GoMo's portal and it's fairly quick to tell you whether it's worked or not.
Make sure you select Bill Pay, single line in the porting options, enter your Clear account number then select either Clear or Vodafone in the network dropdown (if clear doesn't show up).

JimmyVik wrote: »

I seem to have spent the last week on with clear support. They are without a doubt the worst customer service in history.
And that includes eir believe it or not.
They wont give back my mothers number that she had for 20 years.
She ordered it only to find no coverage in the area. So we cancelled it which was a nightmare.
She tried to go back to gomo but clear kept saying that it was gomos fault that they ported the number to clear.

Eventually after getting sick of both of them we decided we would try to port the number to 3. 3 said it was rejected by clear when the they tried to port too. Clear are no help whatsoever and just lying the whole time. They wont even refund the €12.99.

This is all well within the cooling off period. Horrible company to deal with. I guess the number she has had for 20 years is now gone forever.

Not going to be easy to get it back as you basically gave it up when you cancelled clear mobile. Maybe post a message on their twitter and explain the situation. They may be more likely to help if it's posted publicly. Just be polite though as it was your mistake and you need their help to get it back.

JimmyVik wrote: »

It wasnt my mistake.

When I went onto their chat i especially asked them if there was a problem canceling the port. They said no problem. I went on again a couple of days later to make sure they were not going to port and they said they werent.
I did everything possible to make sure they didnt port the number, but they went ahead and did it and then just basically gave the run around after that.
They are a horrible company to deal with on their support.



I would advise people not to go to them tbh, or at least dont port your number until you have tried the service and are happy with it, because if anything goes wrong you might as well call your local green grocer to get help as clear mobile support.

Had you contacted Gomo and asked them to stop the port? At this stage it doesn't matter, clear took over the number which was then cancelled so they have the number. Gomo won't be able to get the number as they don't have it anymore. You need Clear to activate it again, will probably require you to sign up for 1 month and then once the number is live on a sim on Clear you can sign back up to Gomo or any other network and request your clear number to be porting in to the other network