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Virgin 1Gb now available.

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    #752
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    Is it still possible to change the V2 Router into modem mode and use your own? since I switched to a Google Nest Router, my connection has been rock solid. On the Virgin hub I had problems nonstop.


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    #753
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,071 CMod ✭✭✭✭Spear


    LeeroyJ. wrote: »
    Is it still possible to change the V2 Router into modem mode and use your own? since I switched to a Google Nest Router, my connection has been rock solid. On the Virgin hub I had problems nonstop.

    Yes, and that's what I did to use my own router.


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    #754
    schmoo2k
    Registered Users Posts: 1,379 ✭✭✭schmoo2k


    Router been acting up the last 24 hours and I am stuck on the UPC login page:

    531191.jpg

    Tried unplugging all cables and rebooted - even saw the virgin login for a while, but was unable to login.

    Thoughts?


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    #755
    degsie
    Registered Users Posts: 8,738 ✭✭✭degsie


    schmoo2k wrote: »
    Router been acting up the last 24 hours and I am stuck on the UPC login page:

    531191.jpg

    Tried unplugging all cables and rebooted - even saw the virgin login for a while, but was unable to login.

    Thoughts?

    Hit the 'Next' button.


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    #756
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    Back in march mine was out for a week.. couldn't get into settings. Hard reset it countless times over a few days.

    Someone on line suggested the report a fault page on their site might automatically trigger a reset somewhere. So I did this and the hub finally reset the next day. Might have been coincidence.

    After 6 days support finally got back to me and wouldn't check it out as it was working again.


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    #757
    schmoo2k
    Registered Users Posts: 1,379 ✭✭✭schmoo2k


    Dusted off the old WRT 1900AC - updated to latest OpenWRT and have put the hub in modem mode. Redirected DNS to 1.1.1.1 and 1.0.0.1 - happy days.


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    #758
    schmoo2k
    Registered Users Posts: 1,379 ✭✭✭schmoo2k


    degsie wrote: »
    Hit the 'Next' button.

    Didn't help the modem was in UPC mode not Virdin Mode...


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    #759
    CoBo55
    Registered Users Posts: 8,768 ✭✭✭CoBo55


    schmoo2k wrote: »
    Dusted off the old WRT 1900AC - updated to latest OpenWRT and have put the hub in modem mode. Redirected DNS to 1.1.1.1 and 1.0.0.1 - happy days.

    What DNS are they? I'm finding the VM DNS servers a bit sluggish at times.


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    #760
    La Haine
    Registered Users Posts: 244 ✭✭La Haine


    So, even after switching to Modem Mode and using a new TP-Link Archer AX20 the 5ghz drop/out persists.

    Rang customer care to get rid of of this box and put me back on the 500MB package instead. The lad insisted on sending out a senior technician who knows this the new 1GB box inside-out to take a look. He’s coming on Wednesday.


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    #761
    CoBo55
    Registered Users Posts: 8,768 ✭✭✭CoBo55


    La Haine wrote: »
    So, even after switching to Modem Mode and using a new TP-Link Archer AX20 the 5ghz drop/out persists.

    Rang customer care to get rid of of this box and put me back on the 500MB package instead. The lad insisted on sending out a senior technician who knows this the new 1GB box inside-out to take a look. He’s coming on Wednesday.

    The 5ghz drop outs from a third party router can't be VMs fault.


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    #762
    schmoo2k
    Registered Users Posts: 1,379 ✭✭✭schmoo2k


    CoBo55 wrote: »
    What DNS are they? I'm finding the VM DNS servers a bit sluggish at times.

    They are Cloudflares ulta fast DNS servers: https://1.1.1.1/dns/ for more info


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    #763
    CoBo55
    Registered Users Posts: 8,768 ✭✭✭CoBo55


    schmoo2k wrote: »
    They are Cloudflares ulta fast DNS servers: https://1.1.1.1/dns/ for more info

    I put them in already, noticeable difference. Thanks I'll read up on them now!! Nothing like doing it the Irish way:D


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    #764
    La Haine
    Registered Users Posts: 244 ✭✭La Haine


    CoBo55 wrote: »
    The 5ghz drop outs from a third party router can't be VMs fault.

    The reason why I got the TP was because VM’s box was dropping the 5ghz signal constantly. So there’s something going on, whether it’s VM’s software or hardware.


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    #765
    beauf
    Closed Accounts Posts: 22,651 ✭✭✭✭beauf


    I find the dropout less with my own wifi router. But they still happen even wired to the router direct.


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    #766
    scamalert
    Registered Users Posts: 3,739 ✭✭✭scamalert


    i had simillar issue not with VM, but went into device manager and set only 5ghz on network card, so that way if ssid isnt split or single it would only connect to 5ghz. but if like above user says its still happening then dunno what could be the issue, as clearly temporary signal loss occurs.


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    #767
    CoBo55
    Registered Users Posts: 8,768 ✭✭✭CoBo55


    La Haine wrote: »
    The reason why I got the TP was because VM’s box was dropping the 5ghz signal constantly. So there’s something going on, whether it’s VM’s software or hardware.

    I'd say your 5ghz network is clashing with another one. Download vistumbler and see what's being transmitted around you. I check mine regularly, the Asus is doing a great job of avoiding the other networks. Oh, another thing, the router could be auto choosing a channel that your device can't see.


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    #768
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    How long after order did you guys receive the new router? I placed the order 2 weeks ago and still dont have it. I have a Red technician visit tomorrow (that I really don't want or need due to COVID but they insist on it)


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    #769
    wes
    Registered Users Posts: 11,747 ✭✭✭✭wes


    LeeroyJ. wrote: »
    How long after order did you guys receive the new router? I placed the order 2 weeks ago and still dont have it. I have a Red technician visit tomorrow (that I really don't want or need due to COVID but they insist on it)

    I got mine the next day.


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    #770
    Sir Oxman
    Closed Accounts Posts: 8,492 ✭✭✭Sir Oxman


    LeeroyJ. wrote: »
    How long after order did you guys receive the new router? I placed the order 2 weeks ago and still dont have it. I have a Red technician visit tomorrow (that I really don't want or need due to COVID but they insist on it)
    Tell them to buzz off due to covid.


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    #771
    allanroche
    Registered Users Posts: 68 ✭✭allanroche


    LeeroyJ. wrote: »
    How long after order did you guys receive the new router? I placed the order 2 weeks ago and still dont have it. I have a Red technician visit tomorrow (that I really don't want or need due to COVID but they insist on it)


    It took me 5-6wks with a ComReg complaint and a decent staff member to eventually get mine, they kept processing my order wrong and it would never trigger an instrument order for mine. I would chase up if I were you.


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    #772
    65535
    Registered Users Posts: 789 ✭✭✭65535


    I got the 1GB modem, installed and looks to be provisioned OK.
    However I'm still only getting the 500Mb - direct cable, rebooted etc.
    Any ideas please ?


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    #773
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    Got mine yesterday, popped it into modem mode, measured on my Google Nest router, 917 down, Delighted.


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    #774
    65535
    Registered Users Posts: 789 ✭✭✭65535


    LeeroyJ. wrote: »
    Got mine yesterday, popped it into modem mode, measured on my Google Nest router, 917 down, Delighted.


    Same here but I am still at the 'old' speed.:confused:


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    #775
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    65535 wrote: »
    Same here but I am still at the 'old' speed.:confused:

    Id speak to virign, if its around 500 they probably forgot to flip some sort of switch


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    #776
    Davy
    Moderators, Category Moderators, Business & Finance Moderators, Technology & Internet Moderators Posts: 19,340 CMod ✭✭✭✭Davy


    65535 wrote: »
    I got the 1GB modem, installed and looks to be provisioned OK.
    However I'm still only getting the 500Mb - direct cable, rebooted etc.
    Any ideas please ?

    How long has it been installed?
    Have you reset it with the pin on the back?


  • Options
    #777
    65535
    Registered Users Posts: 789 ✭✭✭65535


    No, I did not factory default it - should I ?


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    #778
    LoGiE
    Moderators, Computer Games Moderators Posts: 2,965 Mod ✭✭✭✭LoGiE


    Took a few hours for my profile to switch over from 500 to 1g. You can always whats app them to check everything is correct


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    #779
    65535
    Registered Users Posts: 789 ✭✭✭65535


    LoGiE wrote: »
    Took a few hours for my profile to switch over from 500 to 1g. You can always whats app them to check everything is correct


    Thanks for the suggestions.
    I did a factory default and tried directly into the modem, still the same.
    A VM Tech is calling in the morning so hopefully they will get to the bottom of it.


    A friend of mine who lives in the country has difficulty getting any broadband and I'm here moaning about the difference between 500 and 1GB - ah well - what can you do...


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    #780
    bdmc5
    Closed Accounts Posts: 149 ✭✭bdmc5


    LeeroyJ. wrote: »
    How long after order did you guys receive the new router? I placed the order 2 weeks ago and still dont have it. I have a Red technician visit tomorrow (that I really don't want or need due to COVID but they insist on it)

    Ya same here. Insisted on guy coming to install the 1GB which I hope it doesn’t mean routing more cables than they have already when installed my 360 plan 2 years ago.

    I had assumed they send me a new box and flick switch on their side but a tech guy has to call . Either way the guy is due tomorrow after 12 so fingers crossed straight forward


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    #781
    schmoo2k
    Registered Users Posts: 1,379 ✭✭✭schmoo2k


    bdmc5 wrote: »
    Ya same here. Insisted on guy coming to install the 1GB which I hope it doesn’t mean routing more cables than they have already when installed my 360 plan 2 years ago.

    I had assumed they send me a new box and flick switch on their side but a tech guy has to call . Either way the guy is due tomorrow after 12 so fingers crossed straight forward

    For my install they swapped out the coax splitter as well and that was it.


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