Airwire

Dcully

Signed up with Airwire today after years with eir for VDSL the fastest i can get in our town.
Sick of that shower and hoping Airwire will be better to deal with.
While speeds are fine for wired bb the wifi is a joke with their ancient modem that they refuse to replace unless i enter contract again.
Anyone else using Airwire?

ethernet

Airwire has a good reputation - better than eir (that wouldn’t be difficult).

It’s a smaller ISP focussed on one thing so generally support is better as well.

I think they offer some model Fritzbox as a router which, despite the name, is actually pretty decent.

limnam

I think blaming any ISP on local wifi problems is pointless.

Regardless of who you go with it. If reliable wifi throughout the home is important then look into investing in it.

Dcully

How is it pointless? Its their modem thats the issue.
Eir wont give me a newer model unless i enter contract with them, this f2000 i have is known for **** wifi.
I shouldnt have to invest in a more expensive modem.

limnam

Dcully wrote: »

How is it pointless? Its their modem thats the issue.
Eir wont give me a newer model unless i enter contract with them, this f2000 i have is known for **** wifi.
I shouldnt have to invest in a more expensive modem.

The "modem" is a mechisim to bring the connection to the point in your house.

The vast majority of routers have fairly basic wifi built-in.

If you need anything beyond where the router will be placed that's your responsibility. Not the ISP's

So if you want solid wi-fi throughout your home you should be looking at decent AP's or wifi extenders etc.

The cost you're paying to the ISP is generally for the connectivity to the public network not the "wi-fi"

Dcully

Hey i know full well what a modem does i also know every other mdoem ive ever used was more than good enough.
All i want is basic wifi that doesnt have an ever weakening signal.
The F2000 is known to weaken and weaken after a couple of days,it goes from totally usable solid 50mb all over the house to less than 1mb after a day or two.
google it for yourself if you dont believe me.
Do you think this is acceptable?
Do you think having to reboot modem every two days is ideal ?

Its simple really all i want is a better modem that the known rubbish f2000, whats your problem with that?

What is the purpose of your post by the way?

limnam

Dcully wrote: »

What is the purpose of your post by the way?

No purpose.

Just thought I'd waste some of my own time.

Carry on.

Dcully

lol ok

Dcully

Nobody on boards must be with Airwire :P

tazzzZ

i just signed up with them for a SIRO service... getting installed 2morro. cant really comment on them just yet. Although the customer service has been alot better than VM has been for me. And i didnt find VM to be completely awful. got fritzbox in the post today although i will be using my own router once i have it up and running.

Looking forward to seeing what the speeds are like. Mostly interested in the better upload speed.

Headshot

Yes ISP modems are crap but have you considered bridging the modems and using a router like Netgear Nighthawk

I think your going to continue have issues with ISP modems as they really only meant to be cheap and cheerful

limnam

Headshot wrote: »

Yes ISP modems are crap but have you considered bridging the modems and using a router like Netgear Nighthawk

I think your going to continue have issues with ISP modems as they really only meant to be cheap and cheerful

Agreed,

This would involve a cost though which sounds like he feels he shouldn't incur

ED E

F2000 is meh, it's not terrible.

Vodafone supply far worse trash(58c) and VM are arguably using the most underpowered device relative to the service provided through it.

limnam

ED E wrote: »

F2000 is meh, it's not terrible.

Vodafone supply far worse trash(58c) and VM are arguably using the most underpowered device relative to the service provided through it.

Yeah. I had little to no trouble with the F2000. The one before it was a bit painful.

IIRC no router comes with Airwire if on 6 month contract.

You could go that route and buy whatever router suits you.

Dcully

Ive had other isp modems and nothing like the f2000 in terms of wifi signal trust me, then again we have it years.
Apart from anything else i want rid of eircom, charging me €52 pm and im with them years holding my breath we dont have an outage, two previous outages took 7 weeks and 3 months to sort.

@limnam im going with 18 month contract so will get router.
If no improvement ill buy a good one.

Half tempted to cancel order and go with digiweb as they have a cheaper offer at the moment but seem to have as good a rep in terms of customer care.

Headshot

Airwire are pretty active on boards.ie and always just a thread or pm away from helping

I would personally choose Airwire

Dcully

While more expensive in terms of no special offer going they 100% do not have download cap which is huge for our place, the last 3 months we have gone over 1TB with eir although they dont have cap either these days.
Also im following airwire the last year on twitter and they seem to put out regular updates to issues which can only be a good sign.

Lewis_Benson

limnam wrote: »

The "modem" is a mechisim to bring the connection to the point in your house.

The vast majority of routers have fairly basic wifi built-in.

If you need anything beyond where the router will be placed that's your responsibility. Not the ISP's

So if you want solid wi-fi throughout your home you should be looking at decent AP's or wifi extenders etc.

The cost you're paying to the ISP is generally for the connectivity to the public network not the "wi-fi"

This x100
Most users don't understand this piece, the ISP supply a broadband connection to their network. That's where their responsibility ends.

KildareP

I've torn through our 1TB cap on Digiweb since March with home working and nothing said.

Both companies are on the ball though - and both have reps (and even employees) here too. Both offer the same suite of Fritzbox modems.

I'd pick Airwire if you needed true unlimited broadband and weren't too pushed on landline.
Whereas Digiweb has ROI&UK landline and mobile calls built-in for the same price Airwire offer broadband only (no phone service whatsoever) but of course with the trade-off of the 1TB "FUP" which they could choose to clamp down on at any stage.

limnam

Hard to believe ISP's still have such ridiculous caps

Dcully

limnam wrote: »

Hard to believe ISP's still have such ridiculous caps

Yeah its crazy, it really doesnt take long to hit 1TB in your average household.

tazzzZ

Caps are one thing i have to avoid... i use scary amounts of bandwidth (i topped 15tb one month during lockdown... not a word from VM about it either) .

I have UDM pro as my router now too. Fully up and running as of this morning. Download speeds fluctuate wildly from what ive seen so far. Upload speeds are rock solid (main reason i changed from VM) and, as a gamer this one is a nice bonus, ping times seem to be better. All in all delighted with the swap. And customer service has been spot on for me. Answers to emails withing the hour has been my worst case.

on the ISP provided routers.... i think as soon as they start to advertise how good the wifi is on their service then they have a responsibility to provide what they claim. To say ISP's are only required to get you connected and anything after that is on you just isnt good enough these days. Particularly with VM where you are locked into using their router (even if you do use modem mode) with a CPU with known latency issues. Funny thing is its the bigger companies that are the worst for substandard routers, where as the smaller companies use very capable devices if not top of the range.

limnam

tazzzZ wrote: »

Caps are one thing i have to avoid... i use scary amounts of bandwidth (i topped 15tb one month during lockdown... not a word from VM about it either) .

I have UDM pro as my router now too. Fully up and running as of this morning. Download speeds fluctuate wildly from what ive seen so far. Upload speeds are rock solid (main reason i changed from VM) and, as a gamer this one is a nice bonus, ping times seem to be better. All in all delighted with the swap. And customer service has been spot on for me. Answers to emails withing the hour has been my worst case.

on the ISP provided routers.... i think as soon as they start to advertise how good the wifi is on their service then they have a responsibility to provide what they claim. To say ISP's are only required to get you connected and anything after that is on you just isnt good enough these days. Particularly with VM where you are locked into using their router (even if you do use modem mode) with a CPU with known latency issues. Funny thing is its the bigger companies that are the worst for substandard routers, where as the smaller companies use very capable devices if not top of the range.

On their USG range apparently IPS/IDS had a big impact on throughput.

I agree with you on parts of it.

If you advertise X from wifi, charge you for it or lock you into their kit onus to at least meet that.

I didn't think there was any ISP's left were you can't bridge on to your own kit.

tazzzZ

limnam wrote: »

On their USG range apparently IPS/IDS had a big impact on throughput.

I agree with you on parts of it.

If you advertise X from wifi, charge you for it or lock you into their kit onus to at least meet that.

I didn't think there was any ISP's left were you can't bridge on to your own kit.

Yea USG's are fairly old at this point though. UDM-Pro states it can handle 3.5Gb/s throughput with IPS/IDS. Although thats a fair point on my wildly changing download speeds. I must turn it off and try it again.



In fairness you can bridge on VM's Hub 3 but the Hub still handles the throughput of traffic. I think the copper (coax?) connection is hard to find on routers even if they did allow you to remove the Hub from the network altogether. On other ISP's (havent used anything other than Airwire mind) it appears you can remove their router from the loop completely. I really like that option.

Gonzo

limnam wrote: »

Hard to believe ISP's still have such ridiculous caps

1tb caps on FTTH lines mid 2020 is not for real, especially if a family is involved with plenty of mobile devices going at the same time, gaming downloads, movies, streaming and other uses such as work.

Digiweb i'm sure has a nice service with a decent modem but having that 1tb FUP in place since 2016 has definitely turned people away including myself.

Dcully

@Gonzo i spoke to digiweb sales yesterday about the cap and they said "officially its 1TB however we dont really monitor this"

Still i wouldnt be totally comfortable with it.

Gonzo

Dcully wrote: »

@Gonzo i spoke to digiweb sales yesterday about the cap and they said "officially its 1TB however we dont really monitor this"

Still i wouldnt be totally comfortable with it.

I feel the same way, that can change anytime. If they don't monitor it they really should get rid of it entirely as it is definitely a deal breaker for some people to have that FUP in the contract, monitored or unmonitored.

Dcully

Just to update on this,a month or so on and im delighted to be rid of eir.
Wifi with the fritzbox airwire provide is superb throughout the house despite solid concrete all round.

aymzter

Been with Airwire for 18months - excellent service ! Can highly recommend....

Eir didn’t even have our rental address on their database & said they couldn’t offer any service at all

We are getting speeds of 85 to 90 meg download - no issues at all

Tenancy coming to an end but would definitely sign up with Airwire in the future if working in this area again in the future

BArra

does airwire serve cork for ftth or are they only in select counties?

Dcully

Couldnt tell you BArra stick in your eircode in the availability checker on http://www.airwire.ie/

limnam

BArra wrote: »

does airwire serve cork for ftth or are they only in select counties?

They do yep

vqr2a0kg3lywos

Been very happy with Airwire myself on Fixed Wireless - good updates on Twitter usually when things have gone down and customer service is pretty good.

If I ever get to switch to FTTH I'll likely just pay the extra and stick with them even though others have offers.

limnam

The only reservation I'd have is if you wanted the gigabit connection. There seems to be some capacity issues at exchanges for this


https://www.boards.ie/vbulletin/showpost.php?p=113936290&postcount=866

shaveAbullock

Has anyone else lost their FTTH connection with airwire this evening or is it just me?

limnam

shaveAbullock wrote: »

Has anyone else lost their FTTH connection with airwire this evening or is it just me?

OK In cork.

chris_ie

Lost mine an hour ago.

limnam

Nothing on twitter

Dcully

Just got in the door and the wife was on the phone to support who had no fault reports but while I took over chatting to him more fault reports started to come in.Weird one as my Fritz box days active dsl.

Support guy said faults were arriving from Athlone and Clare Morris , I'm in monnasterevin but he said we are routed on same network.

Back here for me now , I'm on vdsl by the way.

Now thats what you call excellent support, wife got straight through to a sound Irish guy who was very helpful and super polite.

shaveAbullock

Problems with hardware in Athlone is a somewhat frequent problem. I don't believe they have redundancy that larger ISP's have.

Airwire: MartinL

The actual issue was not in Athlone, but it affected some exchanges that are terminated on the Athlone interconnect. About 5% of customers on that interconnect were affected.

So this has nothing to do with Athlone or not.

We simply moved the connection manually to a different interconnect until the problem was resolved.

And in regards to redundancy, we have doubled up on everything, but not every scenario can be failed over automatically, when you rely on a distribution network ran by another company. So we sometimes have to make these changes manually. More than often the outages are caused by problems within the OpenEIR network. But we will deal with them in a timely manner, where we can.

Dcully

Anyone having issues tonight?
There was some sort of outage this morning but sorted according to airwire twitter but my connection is barely more than 2mb tonight ,its usually rock solid 100mb .

Marlow

Dcully wrote: »

Anyone having issues tonight?
There was some sort of outage this morning but sorted according to airwire twitter but my connection is barely more than 2mb tonight ,its usually rock solid 100mb .

How did you test that ? Where did you test it to ? How are you connected to your router ?

/M

Dcully

Marlow wrote: »

How did you test that ? Where did you test it to ? How are you connected to your router ?

/M

Full ethernet, pings to various servers, speed tests to various servers.

Netflix buffering etc
Normally rock solid 100mb.

Some_Person

Yes, poor speeds and intermittent high latency, check your support emails.

Dcully

Some_Person wrote: »

Yes, poor speeds and intermittent high latency, check your support emails.

Ive never got any support email from airwire, didn't know it was a thing,,?
Normally see Twitter updates.

Some_Person

Dcully wrote: »

Ive never got any support email from airwire, didn't know it was a thing,,?
Normally see Twitter updates.

I meant for Marlow, I sent email earlier this evening

Dcully

Some_Person wrote: »

I meant for Marlow, I sent email earlier this evening

So there is an issue tonight ?
Not seeing anything b on Twitter since earlier today.

Rahyvin

Airwire having intermittent issues today on the west coast with storms and that.

Live updates via twitter.

Speeds good otherwise.

michaelheno

What I have noticed is with the last 24hrs pings are all over the place I am on FTTH and there usually rock solid

limnam

michaelheno wrote: »

What I have noticed is with the last 24hrs pings are all over the place I am on FTTH and there usually rock solid

Fairly rock solid for me here in Cork.


where are you based?