What has happened to Three?

Tempora

I can no longer spend my credit from the prepay offer in the Play Store, it's disabled as a payment option with the red letters "Unavailable".
It told me I need to re-register online for their new system which I attempted to do.

I was disgusted when it told me my password had to be between 6 and 10 characters. Is this supposed to be a new system? Who developed this junk? I'm assuming some €1/hour outsourced development shop. It then locked up after I clicked Next and I haven't received any email/text message with a registration code. Trying to sign in at this point it tells me to check my email and I'm just "one step away" but there's nothing there. It furthermore says to "click here" if you haven't received your email which is just another link to the login form to do the exact same thing to you.

Is Three dead? Should I be switching to GoMo? I'm hesitant to touch anything with even a ten foot pole that's remotely connected to Eir based on the nightmarish customer service tales I've heard, but it looks like Three may be no better at this point. Maybe I need to splash out the cash for a Vodafone plan? Are there any carriers left in Ireland that give a **** about customer service and building a platform with competent developers?

Pjkelly

I’m the same keeps putting me around in circles with this re- registering rubbish 😀

sliabh 1956

i have no web text for nearly a month just when I needed it most

Berberis

Tempora wrote: »

I can no longer spend my credit from the prepay offer in the Play Store, it's disabled as a payment option with the red letters "Unavailable".
It told me I need to re-register online for their new system which I attempted to do.

I was disgusted when it told me my character had to be between 6 and 10 characters. Is this supposed to be a new system? Who developed this junk? I'm assuming some €1/hour outsourced development shop. It then locked up after I clicked Next and I haven't received any email/text message with a registration code. Trying to sign in at this point it tells me to check my email and I'm just "one step away" but there's nothing there. It furthermore says to "click here" if you haven't received your email which is just another link to the login form to do the exact same thing to you.

Is Three dead? Should I be switching to GoMo? I'm hesitant to touch anything with even a ten foot pole that's remotely connected to Eir based on the nightmarish customer service tales I've heard, but it looks like Three may be no better at this point. Maybe I need to splash out the cash for a Vodafone plan? Are there any carriers left in Ireland that give a **** about customer service and building a platform with competent developers?

Try This https://www.boards.ie/vbulletin//showpost.php?p=113159920&postcount=1563

sunbeam

I'm also going around in circles trying to re-register for My3 on billpay. I've got as far as the confirmation email, but when I click it am getting a 'user not found' message. I'm also a billpay broadband customer but the old system is working as normal.

Guess I'll just have to ring them tomorrow.

Whestsidestory

I got a text saying my data was all used up but I have barely turned it on the last month..

not1but4

I re-registered during the weekend and clicked on the link to validate my email but still wasn't able to login. I tried using my email address instead of my phone number as my username and I was finally able to login.

I am unable to login via the App though as it just times out when I enter my phone number.

AngelaRI

Yeah apparently they upgraded their My3 systems and now the entire thing is FUBAR it seems - my billpay account can no longer log into My3, cannot register a new prepay data sim I bought for WFH data: anyone who gets to the email validation step is lucky, mine fails before then, telling me I'm already registered but at the same time the account doesn't exist, been fighting a week with 3 and finally Monday they confirmed that my case has been elevated to the tech team who are dealing with a myriad of similar cases. Today marks the start of my second week of these issues

wayne040576

AngelaRI wrote: »

Yeah apparently they upgraded their My3 systems and now the entire thing is FUBAR it seems - my billpay account can no longer log into My3, cannot register a new prepay data sim I bought for WFH data: anyone who gets to the email validation step is lucky, mine fails before then, telling me I'm already registered but at the same time the account doesn't exist, been fighting a week with 3 and finally Monday they confirmed that my case has been elevated to the tech team who are dealing with a myriad of similar cases. Today marks the start of my second week of these issues

I had the same issue this week. I wasn't aware of the 'revamp' of their system. The other day I tried to log into my account in order to check if I was due an upgrade. I had to go through the wizard to upgrade my account. It fell over on the last page, where you accept the Terms & Conditions. Now it keeps telling me that I'm already registered when I log in using my number as the user name. But when I log in with the new details I get "Oops, No Active Customer or Subscriptions were Found"

I haven't contacted support yet. I imagine it's going to be fun.

AngelaRI

wayne040576 wrote: »

I had the same issue this week. I wasn't aware of the 'revamp' of their system. The other day I tried to log into my account in order to check if I was due an upgrade. I had to go through the wizard to upgrade my account. It fell over on the last page, where you accept the Terms & Conditions. Now it keeps telling me that I'm already registered when I log in using my number as the user name. But when I log in with the new details I get "Oops, No Active Customer or Subscriptions were Found"

I haven't contacted support yet. I imagine it's going to be fun.

Yeah that's the message I've been getting since day 1, if the page doesn't time out at all. Took 8 days to get a ticket logged with the tech team, and a promise of update the following day. Of course, that was a lie and 2 days later still no word. Then finally I get a response giving out saying I need to stop sending messages and that they're going go bump me to the bottom of the queue every time I ask for an update. Shockingly rude, at this time when we most need to be online and able to communicate, that's when Three decides to forget what customer service is and treat us like trash

corkgsxr

Funny how you won't touch eir but went to three.

Frying pan to fire

Mav11

sunbeam wrote: »

I'm also going around in circles trying to re-register for My3 on billpay. I've got as far as the confirmation email, but when I click it am getting a 'user not found' message. I'm also a billpay broadband customer but the old system is working as normal.

Guess I'll just have to ring them tomorrow.

I'm having the same problems and trying to top up. Anybody get it resolved?

Mav11

Update: Seems to have fixed itself!!! I'm now in.

sunbeam

Mav11 wrote: »

Update: Seems to have fixed itself!!! I'm now in.

I eventually got in by using the chrome browser as mentioned above. It took an age for me to figure out how to download old bills though. I really wish they left it as it was.

Mav11

Mav11 wrote: »

Update: Seems to have fixed itself!!! I'm now in.

And..................its gone again:mad:

phonypony

2 hours today waiting on webchat, from 400th in the queue to getting to chat with an agent, only to be told 'this is a prepay account not a bill pay' then disconnecting the chat... Didn't even address my query.

Well done three, doing a stellar job as usual...

editorsean

It sure took time to get my mobile broadband # registered. It kept getting stuck in a loop at various stages. If I left it and came back 30 minutes later, it would go a stage further. The e-mail confirmation link took the longest to work, giving a "Unknown user" error until an hour later. Once I finally completed the registration, the only way I could log in that day was through their forum as someone mentioned earlier, then go into My3 from the top menu.

I can now log on using the Chrome browser, but it usually says "Incorrect Username or Password." on the first or second attempt, then logs in successfully.

I have a prepay Three SIM # and it looks like their new system requires a unique e-mail per number:


Update: I contacted Three about the issue and they said that I need a separate e-mail address for each Three number.

When I tried logging in a moment ago, I got the usual "Incorrect Username or Password." on the first two attempts. The third attempt appeared to log in, but said "You are not authorised to access this page." on the billing page. Logged out and got "Incorrect Username or Password." on the fourth attempt and logged in successfully on the fifth, after which I saw their reply.

Update 2: As I've a domain name, I created an alias and used that. The new registration process went a lot quicker than my broadband # and the activation e-mail worked straight away. However, it says I must wait 12 hours before I can log in.

For anyone else with two Three accounts that have a Gmail address, one trick you can try is put a '.' in your e-mail address for the second account. Gmail ignores dots, so john.smith@... is treated the same as johnsmith@... for incoming e-mail.

Fogmatic

Thank you editorsean for your experiences and pointers. (For instance I read once about Gmail ignoring the dots but had forgotten, probably because of not having a use for it before).

Apologies for the length of this (didn't realise through the little phone screen!)
We're a couple confined to home as over 70s, and with both computers out of order my wifi smartphone is currently our only internet device (husband prefers a basic mobile, from which we got data blocked to avoid problems). We still have our old landline number, but it's on VOIP these days - much better, but now out of action until I've managed to re-register the router sim. As is our wifi internet, so until I can get the router re-registered I'm having to use the mobile data in the phone. It's an Android one, I use Chrome as default and our main email addresses are now Gmail ones (so that's convenient at least, I gather).

I've had this My3 problem for less than a week, but it feels like an age! My phone and the router are on 28-day €20 PAYG top ups, both on the same date and due during that Three system upgrade weekend. I tried to do them on the Friday before but couldn't get through to the website for some reason. I tried again once the site was back on Tuesday morning and hit this malarkey (first I knew of it).

Short story, same sagas as most. And an extra annoyance if you're into non fiction writing and can see straight away how easy it would be for Three to say things more clearly, and in the right order (and not get so bogged down by queries)! I thought their illustrated re-registration procedure might clarify things, until I got to the email address box requiring 'one you have access to *and/or* one not registered to another number'. (So any address we can access might do it? Depending?). I can't be the only one who'd gladly rewrite it all for nothing!

Longer story (and a few queries before trying again);

I found some clarification in the forums, then tried to re-register the phone first (with my disused eircom address as a temporary one, to simplify avoiding clashes). The confirmation email arrived promptly, but I was blocked from entering it and told the account was already upgraded. With eircom.net addresses I used to have a second browser open at the webmail inbox for confirmation emails, but forgot this time (it's the prolonged troubleshooting!), and left the Three page to view the emaiI. But I still have no idea if that mattered. Or whether.the phone really did get registered without the code. I can't tell if it did or not from trying to log in. And if not, whether it's because of not waiting a few minutes/hours/days between each move (delete to suit), or because of something else. The online chat was still on offer (maybe that means the phone did get registered - who knows!).. So I tried to find out that way, but didn't have all day to wait for the hundreds before me (with no guarantee of help, judging from others' experience). Same thing with the router sim, except the email never arrived.

I went to top up the phone via the customer service number, with the same card already registered there for a while, but the card wasn't recognised. I knew I had about €100 of phone credit, which was something, and luckily the credit check number still worked so I could keep an eye on it. The login attempts and searches used it up fairly quickly, and next morning it was down to €13.02, so it was swiftly off with the mobile data (€1 a megabyte being for the rich!)..

With voucher top up impossible, the only thing I could think of was an error entering the card numbers at the customer service number (two or three times!). I listened to all the options this time in case one was a person (no). But there was one to top up with a new card, there was no harm in trying, and it worked! The balance duly changed to €33.02, which held steady through more browsing, so luckily I hadn't lost the data plan. I topped up again to €50-odd just in case, and the pressure's off re getting the phone re-registered/finding out whether it is.

I had to do some other things for a while, but can now focus on trying to re-register the router. I know a bit more now about what to expect (e.g. a long wait not always meaning failure), but there are still a few details I'm not sure about that others may know by now;

1. For getting into the new My3, is there any difference between the re-registering procedure and registering the device as a new one?
2. If re-registering has succeeded, does the website let us know in some way?
3. When trying to re-register the phone, once or twice I had a glimpse of (if memory serves) 'Do not attempt to log in until up to 3 hours after re-registration' (whatever 'up to 3 hours' means). It was so fleeting that I'm not sure if was just a glitch on the site, or if it applies? (I wouldn't like to contribute to overloading the website!).
4. I've never been sure whether 'locked out after 5 login attempts' means on trying for the 5th time or trying for the 6th time? And if not locked out, how long do we wait until the next set of attempts?
5. If a link during re-registration doesn't appear to be working, should I give it more time than for a normal website before touching it again? (I don't know if trying again too soon would mess things up).

Any answers gratefully received!

Ten Pin

IME....

- Attempt login at...

https://login.three.ie/

...with mobile number as username. The next page will indicate whether account has been upgraded or not, if it has then re registration is complete. Nothing else to do on that page so proceed as follows...


- In a private/incognito tab try to login with email as username at...

https://www.three.ie/my3/customer360.html

...if that fails then try to log in straight away at...

https://login.three.ie/

...with email as username, if that fails then retry once more.


No idea what happens after 5 failed login attempts or the 3 or 12 hour waiting times, IMO they're just using that to reduce server load. IME waiting or not made no difference to login success or failure...login worked immediately after that warning and didn't work 3 or 12 hours later so it's irrelevant.

For future reference, don't let top ups accumulate, there's a data add-on for 5 euro (500MB), not great value but better than 1 euro per MB.

See here...
https://notifications.three.ie/sms-codes/
...for various actions that can be done via SMS.

Ah-Watch

You need to contact customer care to get them to de-register your email address from My3 and you'll be able to register again afresh with whatever email address you wish. Worth noting though that they need to log a case to get it deregisterd which can take a few days to do this. Once this is done it should be very straight forward to register then. This is a widespread issue with 3 within the last month with a huge number of customers by the looks of boards and twitter.

Fogmatic

Ah. What with Ten Pin's pointers, and having just realised what I did wrong re the verification code for the router, I was all set to try re-registering it again today, and hopefully get our normal internet back soon!r

So the very first step after all is to ring/live chat customer care and hang on for as long as it takes? Then log the case and wait several days? And only then make a start at the My3 login page? (And do we have to go through the whole thing for each device, or can we log a case for more than one?)

How about simply registering our devices as new ones, using email addresses that Three has never heard of (as well as new passwords of course) - might that work? Or would the phone numbers have to be new as well?

Thanks for that re the add-on, Ten Pin - I'll bear it in mind. My phone credit always does accumulate (not many chargeable calls,, and none of the stuff we can buy with it is of much use to me). I like to keep some available for various circumstances, though. I'll look into the add-on once I've got our internet back (and got back into My3 if necessary).

Ten Pin

I didn't have to contact customer service at any stage.

I used the same email & password that 3 already had before any of this upgrade started....reason for that was to avoid any confusion between passwords for each username (email vs number).

A customer profile reset will probably work but not sure if 3 really know how to resolve the problems customers have had. They shouldn't have to speak/chat to every customer to sort out login issues.

The process of re registering required a SMS verification code to be input to proceed to completion. A previous re reg step involved a verification email but that didn't work and I didn't receive any more verification emails.

Here is 3's guidance...
https://www.three.ie/maintenance/My3Maintenance.php

khalessi

Ahh good to know as I thought the site was hacked.

testarossa40

Ten Pin wrote: »

I didn't have to contact customer service at any stage.

I used the same email & password that 3 already had before any of this upgrade started....reason for that was to avoid any confusion between passwords for each username (email vs number).

A customer profile reset will probably work but not sure if 3 really know how to resolve the problems customers have had. They shouldn't have to speak/chat to every customer to sort out login issues.

The process of re registering required a SMS verification code to be input to proceed to completion. A previous re reg step involved a verification email but that didn't work and I didn't receive any more verification emails.

Here is 3's guidance...
https://www.three.ie/maintenance/My3Maintenance.php

FWIW, I did not get a verification email after reregistration either and I reused my old password too, but after 3 fruitless weeks of trying I was finally able to log in successfully today through Private Window (Firefox) session per your link above. Then through a standard browser session after clearing old cookies again per the link above. NB use your registered email address as username, not your phone#.


However, having logged in I was (a) "not authorised" to update my contact postal or billing address, and (b) am still unable to connect with the new Android My3 app ("Oops, something went wrong...")

Fogmatic

Panic off for me! At least, I got our normal internet back last night, and can work away at My3 for as long as it takes, wiithout constant timeouts, wondering how image-heavy the next page will be etc. (It's been like regressing to our old up-to-12Kbps dialup days!). It also means our VOIP is back (so tech-phobic relatives can contact us if they need to). As is the printer (no more having to peer at little screenshots in the Gallery).

I topped up the router last night via the same customer service number at which my phone top up had failed with my card as registered but succeeded as a new card. My mistake with the router had been with the first move, being told to enter 'your phone number'. I wasn't familiar with topping up outside My3, and had assumed that meant it was only for topping up the phone I was ringing from. (There was also something I couldn't quite make out about finding the number 'at the top of your bill, which seemed a bit odd, but then I don't know much about Bill Pay, and someone seemed to be trying to drown the person). But this time I tried entering the router number, and was told my balance was €0.00 so it was obviously recognised. Then as with my phone it was option 2 for a new card, the balance was €20.00, and by the time I hung up and saw the home screen the internet was fully on. (No resets of anything needed).

I don't think the re-registration instructions are the only thing most of us could organise better!

Thanks for the additional info, Ten Pin and testarossa. I'll get there in the end (fortunately, experience has been good training in tenacity!).

I find most companies' apps would only be a waste of phone space when I can just go to their websites, and I've never tried the My3 one. Does it have advantages? (I already know my nearest 3 shop's a 130km round trip, and my further travels are normally straight to the UK).

GinSoaked

More Three Sh!t

Got a msg two days ago saying my plan was going to expire yestereday. So I buy a voucher.

Today go to top up and I've still a day left to run and today I get another txt msg to say my plan has expired for this month - again log in and no it hasn't.

First login took 2 attempts with the same password saved by google chrome and the second took 4 attempts before it accepted the same saved credentials.

Tree - run by planks.

Fogmatic

GinSoaked wrote: »

More Three Sh!t

Got a msg two days ago saying my plan was going to expire yestereday. So I buy a voucher.

Today go to top up and I've still a day left to run and today I get another txt msg to say my plan has expired for this month - again log in and no it hasn't.

First login took 2 attempts with the same password saved by google chrome and the second took 4 attempts before it accepted the same saved credentials.

Tree - run by planks.

Glad you were able to buy a voucher, at least!

We were confined to home at the start of April as over-70s.(in a rural area). When I ran into the Three problem, it was a week before I managed to restore communication with the outside world (and get groceries delivered again; luckily we hadn't needed anything urgent from the pharmacy). It''s been the best training I've had in anger management techniques since a battle with eircom/eir 13 years ago.
Mainly just not thinking about it unnecessarily (helped by a change of view yesterday, with the recent restriction relaxation allowing us a walk)!

machiavellianme

Has this issue been resolved for anyone? I'm well over a month trying to get access to my3 or the website with no luck. I've tried every browser, Incognito mode, cache clear etc to no avail.
I've reset my password umpteen times but nothing works. Even their Text codes to 50272 don't do anything. I'm really sick of it at this stage.

khalessi

I got access to account then blocked out. I spent 2 hours online on Saturday with a guy trying to sort it out and was told it could take 10 working days, so we will see.

Ah-Watch

Nope. I let them know over 4.5 weeks ago it wasn't working. They came back last week and said there's nothing wrong (there clearly is) I had to report it all over again. Very poor service. People seem to be having luck getting it sorted through Twitter and it's widespread. Why it hasn't been sorted already is beyond me.

GinSoaked

I found my problem was accessing My3 through a broadband device that had a three phone SIM in it.

If I use another connection say vodafone (fibre) I get in straight away.

What I did discover was if I changed the APN to the phone APN and then limited my browser window to the width of a mobile phone I could log in to My3 through the three SIM. Wide browser window, username unknown narrow browser logs in usually on the second attempt.

lukin

machiavellianme wrote: »

Has this issue been resolved for anyone? I'm well over a month trying to get access to my3 or the website with no luck. I've tried every browser, Incognito mode, cache clear etc to no avail.
I've reset my password umpteen times but nothing works. Even their Text codes to 50272 don't do anything. I'm really sick of it at this stage.

I have had this as well. I am effing sick of it too. I can't even send a pm to the Three mods on the forum. I registered on it with another SIM (not the one I want to get on My3 with as that doesn't let me). I got "You have reached the limit for number of private messages that you can send for now. Please try again later."
It's unbelievable. If you get sorted could you send me a pm?Thanks

drunkmonkey

What are you doing besides trying to check account balance on the app or website, you can top up any sim or check the balance through the ivr at 1913, just put in the 083 number your calling about which can be done from any phone. Works for broadband and phone sims.

lukin

drunkmonkey wrote: »

What are you doing besides trying to check account balance on the app or website, you can top up any sim or check the balance through the ivr at 1913, just put in the 083 number your calling about which can be done from any phone. Works for broadband and phone sims.

You can download your bills and check for an upgrade which is what I mainly use it for (or used to used it for).

drunkmonkey

lukin wrote: »

You can download your bills and check for an upgrade which is what I mainly use it for (or used to used it for).

Until things get fixed your best bet is a shop to do either. I'd say it should be sorted shortly though.

GinSoaked

drunkmonkey wrote: »

Until things get fixed your best bet is a shop to do either. I'd say it should be sorted shortly though.

And it will break again just a soon.

PCeeeee

Berberis wrote: »

Try This https://www.boards.ie/vbulletin//showpost.php?p=113159920&postcount=1563

This worked for me. Thank you.

Danger781

I was having issues getting registered for My3. After multiple attempts at getting registered myself it kept telling me I need to register again. Eventually I contacted 3 support via online web chat and they resolved my issue within a few minutes. Issues happen and sometimes contacting support is required. I had a good experience and my issue was resolved.

The following day I was having issues purchasing anything from the 3 store via carrier billing. This managed to resolve itself somehow and I was able to make further purchases via 3 billing.

A few days later, I'm now having issues stating that I have exceeded my billing limit and can no longer purchase anything via carrier billing, even though I've only spent something like 16 euro in the past 30 days, and maybe 60 euro in total this calendar year. Apparently my issue has been escalated to the tech team, whatever that means.

I guess the point I'm making.. Some people in this thread just seem to want a good rant and threaten to leave the network etc.. Have you tried contacting support and politely explaining your issue? I emphasise politely, because the tone of some posts on here makes me question how polite some people are.

Yes - there are issues going on - But I am confident that the network will sort it out given enough time. Unfortunately the front line staff in support don't have control over anything and don't deserve the abuse that I can only image they are getting on a daily basis from angry customers.

Danger781

Also the new app is actually pretty nice when you get it working

Good features:

• UI is clean and usable
• Built-in support chat available
• Can see complete allowances, expiry dates, etc.

The bad:

• Top up doesn't work for me - Keeps giving me an error
• Lacking features that some people might find necessary (PUK retrieval, web texts, etc..)
• No option to view Play Store billing / text billing charges
• No charge history to see where your credit went

It's not all doom and gloom

Dodge

Danger781 wrote: »

Yes - there are issues going on - But I am confident that the network will sort it out given enough time

It’s been months to be fair. And they acknowledge there’s been an error on their behalf with that ‘we understand some have had issues...’

Myself, I contacted chat and after over an hour they disconnected the chat as it was ‘going nowhere’. Their words

I also complained on twitter and they replied asking me to DM them on 28 April. They didn’t reply until 14 May when I (publicly) prodded them. My issue was sent to their technical team as they couldn’t fix it and I was told they’d be back in 5 days

Still not fixed.

Their customer service is very poor but the product is fine. If they hadn’t have messed up the My3 part of the website, I’d have no issues at all. All I want to do is give them money (top up online) but they won’t let me...

lukin

Danger781 wrote: »

I guess the point I'm making.. Some people in this thread just seem to want a good rant and threaten to leave the network etc.. Have you tried contacting support and politely explaining your issue? I emphasise politely, because the tone of some posts on here makes me question how polite some people are.

Yes - there are issues going on - But I am confident that the network will sort it out given enough time. Unfortunately the front line staff in support don't have control over anything and don't deserve the abuse that I can only image they are getting on a daily basis from angry customers.

Yes I have tried contacting them; they are absolutely useless, they have never fixed a single issue for me. My problem was quite straightforward: I was not allowed log in to MY3 because when I used my mobile number as my username on the login screen it told me I had changed my account so that my username was now my email address, not my mobile number. So I entered my email address and it told me that it didn't recognise that email address (I also tried the two other email addresses that I have).
Very simple problem yet the agent was unable to fix it for me. I was polite and courteous throughout the chat session I had with him (or her).

Danger781

lukin wrote: »

Yes I have tried contacting them; they are absolutely useless, they have never fixed a single issue for me. My problem was quite straightforward: I was not allowed log in to MY3 because when I used my mobile number as my username on the login screen it told me I had changed my account so that my username was now my email address, not my mobile number. So I entered my email address and it told me that it didn't recognise that email address (I also tried the two other email addresses that I have).
Very simple problem yet the agent was unable to fix it for me. I was polite and courteous throughout the chat session I had with him (or her).

Try again. This is exactly what was happening to me:
* Log in with 'old' account with my username as my mobile I got a message stating I need to upgrade my account / re-register

* Complete the registration process. Receive an email stating registration complete with a note advising me to wait up to 12 hours for the new account to be active.

* When I log in using my new credentials it tells me my account is not recognised.

* Log back into my old account. Return to step 1.

--

It was infinite loop. I asked the agent on the chat to complete the registration for me. It took him quite a few attempts and I had to supply a few verification codes to him, but it worked eventually.

I've had my fair share of bad agents, but they aren't all bad.

lukin

Danger781 wrote: »

Try again. This is exactly what was happening to me:
* Log in with 'old' account with my username as my mobile I got a message stating I need to upgrade my account / re-register

I didn't get this message when I logged in. I got this message:
"Account already upgraded
You've recently updated your My3 profile. Your email address is now your username and you have updated your password.

Please login with your new details.

Your mobile number is no longer your username."

I did not upgrade my account at any stage.

Danger781 wrote: »

* Complete the registration process. Receive an email stating registration complete with a note advising me to wait up to 12 hours for the new account to be active.

When I try to re-register using my mobile number it tells me it is already in use.

Danger781 wrote: »

* When I log in using my new credentials it tells me my account is not recognised.

* Log back into my old account. Return to step 1.

--

It was infinite loop. I asked the agent on the chat to complete the registration for me. It took him quite a few attempts and I had to supply a few verification codes to him, but it worked eventually.

I've had my fair share of bad agents, but they aren't all bad.

lukin

I took one last shot at the chat support. The guy told me that because I am registered with a mobile number I have to be de-registered but that takes 7-10 days and after that I can re-register again with my email address as my username. F##k knows why they want everyone using their email address as their username and why they didn't tell us that.
I'd say I won't be able to log in either when they de-register me, I'd lay money on it in fact.

L.Riley

I am so done with Three at this point. I've been trying to access my account for three weeks already. I've managed to re-register and validate my email, but still was unable to log in. I've tried everything at this point - different browsers, clearing cookies, incognito mode, a different computer altogether - I still can't access the damn thing. I gave them the benefit of the doubt, I waited for the issue to be resolved, but no. And don't get me started on how bad their new system is from a security pov.

Vodafone it is then. I'd rather pay an arm and a leg than deal with this bullcrap any longer.

khalessi

I got sent a message yesterday about having reached 90% of my defined credit limit. Never got it before, rang them and they dont know why it was sent. Apparently it is just random, eh nope. Anyhows hopefully sorted. It took nearly 5 weeks to sort out account access so hopefully no more hiccups

Fogmatic

L.Riley wrote: »

Vodafone it is then. I'd rather pay an arm and a leg than deal with this bullcrap any longer.

I'm glad for you that have a choice (Vodafone phones go dead when they go through our area)!

I eventually figured out how to top up our devices (no thanks to the way Three organised the option system via phone). Just as well, with communication with the outside world fairly important to cocooning over-70s in a rural area (one with pre-existing medical issues).

We still need to regain access to My3 soon though, so I'll just have to make time to get back into the fray! (In between finishing our exit from Eircom.net email, choosing a new laptop and other urgent things.....).

funnyname

Was thinking of moving back to 3 payg as their coverage is better where I live, however just looking at their packages, am I right in thinking that for new users when you top up by €20 you don't get to keep that credit anymore?

DopeTech

funnyname wrote: »

Was thinking of moving back to 3 payg as their coverage is better where I live, however just looking at their packages, am I right in thinking that for new users when you top up by €20 you don't get to keep that credit anymore?

Correct

lukin

lukin wrote: »

I took one last shot at the chat support. The guy told me that because I am registered with a mobile number I have to be de-registered but that takes 7-10 days and after that I can re-register again with my email address as my username. F##k knows why they want everyone using their email address as their username and why they didn't tell us that.
I'd say I won't be able to log in either when they de-register me, I'd lay money on it in fact.

I let the 7 to 10 day elapse and tried again; I am able to log in now, I was able to re-register and set my email address as my username.

lawred2

Tempora wrote: »

I can no longer spend my credit from the prepay offer in the Play Store, it's disabled as a payment option with the red letters "Unavailable".
It told me I need to re-register online for their new system which I attempted to do.

I was disgusted when it told me my password had to be between 6 and 10 characters. Is this supposed to be a new system? Who developed this junk? I'm assuming some €1/hour outsourced development shop. It then locked up after I clicked Next and I haven't received any email/text message with a registration code. Trying to sign in at this point it tells me to check my email and I'm just "one step away" but there's nothing there. It furthermore says to "click here" if you haven't received your email which is just another link to the login form to do the exact same thing to you.

Is Three dead? Should I be switching to GoMo? I'm hesitant to touch anything with even a ten foot pole that's remotely connected to Eir based on the nightmarish customer service tales I've heard, but it looks like Three may be no better at this point. Maybe I need to splash out the cash for a Vodafone plan? Are there any carriers left in Ireland that give a **** about customer service and building a platform with competent developers?

it has always been thus

what makes you think otherwise?

Hutchison are in many countries around the world