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Gomo Exceptionally large bill for long call to Irish number

  • 05-02-2020 5:10pm
    #1
    Registered Users Posts: 2,318 ✭✭✭


    Hey all,

    Anyone know why I was charged 200+ for an Irish phone call on Gomo, the phone call was to an Irish number that was in Ireland(so not roaming or anything).

    Email sent to Gomo but will be waiting for a response.


«13

Comments

  • Registered Users Posts: 2,811 ✭✭✭Ten Pin


    Obviously without posting the full number, what prefix and duration was the call?


  • Registered Users Posts: 3,635 ✭✭✭dotsman


    Was it to a standard landline number or mobile? Or was it to a special prefix number?

    How long was the "long call"?


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    thomas 123 wrote: »
    Hey all,

    Anyone know why I was charged 200+ for an Irish phone call on Gomo, the phone call was to an Irish number that was in Ireland(so not roaming or anything).

    Email sent to Gomo but will be waiting for a response.

    1:16 h:m
    085
    caller and recipient in Ireland.

    Theory’s so far:
    - Mistake(hopefully and I hope to god)
    - WiFi calling maybe

    I am at a loss to be honest.


  • Registered Users Posts: 2,811 ✭✭✭Ten Pin


    Is there any other details such as rate per minute and if it's designated eg landline, mobile, international etc. Obviously 085 is an Irish mobile but is that what the bill indicates? Is it a number that you call regularly and are other calls to same number included as normal?

    Wifi calling wouldn't have any affect on charges.


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    Ten Pin wrote: »
    Is there any other details such as rate per minute and if it's designated eg landline, mobile, international etc. Obviously 085 is an Irish mobile but is that what the bill indicates? Is it a number that you call regularly and are other calls to same number included as normal?

    Wifi calling wouldn't have any affect on charges.

    No notes it’s in the same section as the rest of the calls and it’s Marked as 0.00 for the other call I can see.


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  • Closed Accounts Posts: 75 ✭✭Xwebstar


    Why I'd never get a 12 euro/month contract ,get hit eith a bill for200

    Prob a mistake anyhow


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    Xwebstar wrote: »
    Why I'd never get a 12 euro/month contract ,get hit eith a bill for200

    Prob a mistake anyhow

    Fingers crossed. Lot of cash.


  • Registered Users Posts: 7,472 ✭✭✭GerardKeating


    thomas 123 wrote: »
    1:16 h:m
    085

    just checking, it 085 and not 0085


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    just checking, it 085 and not 0085

    100% 085


  • Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 66,584 Mod ✭✭✭✭L1011


    It isn't actually your own number is it? This may sound like an extremely stupid question but some premium rate services can appear like that


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  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    L1011 wrote: »
    It isn't actually your own number is it? This may sound like an extremely stupid question but some premium rate services can appear like that

    Thankfully not! no late night tv3 lines for me :p


  • Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Xwebstar wrote: »
    Why I'd never get a 12 euro/month contract ,get hit eith a bill for200

    Prob a mistake anyhow

    That's a silly comment. It has nothing to do with the contract. It's probably an error


  • Registered Users Posts: 12,356 ✭✭✭✭TheDriver


    I thought you can't get a bill for more than 30?


  • Closed Accounts Posts: 75 ✭✭Xwebstar


    TheDriver wrote: »
    I thought you can't get a bill for more than 30?

    It's Eir

    U can get a bill for 30 billion


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    I will update as we go! Awaiting response from support who have apologized for the inconvenience and are looking into it.


  • Closed Accounts Posts: 1,424 ✭✭✭garhjw


    thomas 123 wrote: »
    I will update as we go! Awaiting response from support who have apologized for the inconvenience and are looking into it.

    Having experienced the clowns in customer care at Eir you will be waiting some time...... good luck


  • Registered Users Posts: 16,749 ✭✭✭✭Sleeper12


    TheDriver wrote:
    I thought you can't get a bill for more than 30?


    I'm not sure but I thought that rule was only for data


  • Registered Users Posts: 12,356 ✭✭✭✭TheDriver




  • Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    TheDriver wrote: »
    That seems a fair enough policy. It is obviously a mess up by someone. The question is, how long till they fix it?


  • Registered Users Posts: 12,356 ✭✭✭✭TheDriver


    The OP could quote it, shouldn't get a bill over 39.99


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  • Closed Accounts Posts: 8,492 ✭✭✭Sir Oxman


    Xwebstar wrote: »
    It's Eir

    U can get a bill for 30 billion
    :D:D


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    TheDriver wrote: »
    The OP could quote it, shouldn't get a bill over 39.99


    100% , still awaiting a response!


  • Registered Users Posts: 5,885 ✭✭✭Tow


    TheDriver wrote: »
    The OP could quote it, shouldn't get a bill over 39.99

    Have a look at their data roaming charges outside Europe! I have two sims for the kids and they have been warned.
    An hour of Netflix would bankrupt you.

    BTW, I sent GoMo a query on turning off international data roaming and they never replied.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



  • Registered Users Posts: 445 ✭✭Garibaldi?


    Can anyone tell me why I have managed to get my own sim working perfectlty yet cannot activate the one I got for my daughter in her phone. There is no previous account on the phone. Maybe we are doing something wrong. If the sim is faulty will I be charged for another one? They have already sent me a replacement for one that went astray and I was not charged for that. First bill was just 9.99. Thanks


  • Registered Users Posts: 445 ✭✭Garibaldi?


    its their policy to notify you once you reach €30 over and above the 9.99


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    Response so far:

    ”Hi, I'm waiting to hear back from management there is a few customers effected by the issue. The system will automatically adjust the payments before the money is taken from the account. If I have any update I will contact you.”


  • Registered Users Posts: 12,235 ✭✭✭✭Cee-Jay-Cee


    Do you recognise the number? ie is it a number that you have actually called?


  • Registered Users Posts: 2,318 ✭✭✭thomas 123


    Do you recognise the number? ie is it a number that you have actually called?


    Yes


  • Closed Accounts Posts: 8,492 ✭✭✭Sir Oxman


    thomas 123 wrote: »
    Response so far:

    ”Hi, I'm waiting to hear back from management there is a few customers effected by the issue. The system will automatically adjust the payments before the money is taken from the account. If I have any update I will contact you.”


    I'd make sure with your bank if you can if they've pre-allocated the funds (the large amount) already.
    Isn't that the way DD's work once bill is issued?
    Cos if it gets taken out, eir are a bitch to deal with getting it back, in my experience.


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  • Registered Users Posts: 2,811 ✭✭✭Ten Pin


    Isn't that the way DD's work once bill is issued?
    Cos if it gets taken out, eir are a bitch to deal with getting it back, in my experience.

    Is there a direct debit option? Thought it was card payment only which is more time consuming to get refunded...further complicated by the fact that it's eir and exacerbated by gomo's poor customer support.

    Direct debits can be easily reversed by the consumer.


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