Gomo Exceptionally large bill for long call to Irish number

thomas 123

Hey all,

Anyone know why I was charged 200+ for an Irish phone call on Gomo, the phone call was to an Irish number that was in Ireland(so not roaming or anything).

Email sent to Gomo but will be waiting for a response.

Ten Pin

Obviously without posting the full number, what prefix and duration was the call?

dotsman

Was it to a standard landline number or mobile? Or was it to a special prefix number?

How long was the "long call"?

thomas 123

thomas 123 wrote: »

Hey all,

Anyone know why I was charged 200+ for an Irish phone call on Gomo, the phone call was to an Irish number that was in Ireland(so not roaming or anything).

Email sent to Gomo but will be waiting for a response.

1:16 h:m
085
caller and recipient in Ireland.

Theory’s so far:
- Mistake(hopefully and I hope to god)
- WiFi calling maybe

I am at a loss to be honest.

Ten Pin

Is there any other details such as rate per minute and if it's designated eg landline, mobile, international etc. Obviously 085 is an Irish mobile but is that what the bill indicates? Is it a number that you call regularly and are other calls to same number included as normal?

Wifi calling wouldn't have any affect on charges.

thomas 123

Ten Pin wrote: »

Is there any other details such as rate per minute and if it's designated eg landline, mobile, international etc. Obviously 085 is an Irish mobile but is that what the bill indicates? Is it a number that you call regularly and are other calls to same number included as normal?

Wifi calling wouldn't have any affect on charges.

No notes it’s in the same section as the rest of the calls and it’s Marked as 0.00 for the other call I can see.

Xwebstar

Why I'd never get a 12 euro/month contract ,get hit eith a bill for200

Prob a mistake anyhow

thomas 123

Xwebstar wrote: »

Why I'd never get a 12 euro/month contract ,get hit eith a bill for200

Prob a mistake anyhow

Fingers crossed. Lot of cash.

GerardKeating

thomas 123 wrote: »

1:16 h:m
085

just checking, it 085 and not 0085

thomas 123

GerardKeating wrote: »

just checking, it 085 and not 0085

100% 085

L1011

It isn't actually your own number is it? This may sound like an extremely stupid question but some premium rate services can appear like that

thomas 123

L1011 wrote: »

It isn't actually your own number is it? This may sound like an extremely stupid question but some premium rate services can appear like that

Thankfully not! no late night tv3 lines for me

Bikerman2019

Xwebstar wrote: »

Why I'd never get a 12 euro/month contract ,get hit eith a bill for200

Prob a mistake anyhow

That's a silly comment. It has nothing to do with the contract. It's probably an error

TheDriver

I thought you can't get a bill for more than 30?

Xwebstar

TheDriver wrote: »

I thought you can't get a bill for more than 30?

It's Eir

U can get a bill for 30 billion

thomas 123

I will update as we go! Awaiting response from support who have apologized for the inconvenience and are looking into it.

garhjw

thomas 123 wrote: »

I will update as we go! Awaiting response from support who have apologized for the inconvenience and are looking into it.

Having experienced the clowns in customer care at Eir you will be waiting some time...... good luck

Sleeper12

TheDriver wrote:

I thought you can't get a bill for more than 30?

I'm not sure but I thought that rule was only for data

TheDriver

https://gomo.ie/faq-items/i-have-just-received-a-message-on-insufficient-credit-on-my-account/

Bikerman2019

TheDriver wrote: »

https://gomo.ie/faq-items/i-have-just-received-a-message-on-insufficient-credit-on-my-account/

That seems a fair enough policy. It is obviously a mess up by someone. The question is, how long till they fix it?

TheDriver

The OP could quote it, shouldn't get a bill over 39.99

Sir Oxman

Xwebstar wrote: »

It's Eir

U can get a bill for 30 billion

:D

thomas 123

TheDriver wrote: »

The OP could quote it, shouldn't get a bill over 39.99

100% , still awaiting a response!

Tow

TheDriver wrote: »

The OP could quote it, shouldn't get a bill over 39.99

Have a look at their data roaming charges outside Europe! I have two sims for the kids and they have been warned.
An hour of Netflix would bankrupt you.

BTW, I sent GoMo a query on turning off international data roaming and they never replied.

Garibaldi?

Can anyone tell me why I have managed to get my own sim working perfectlty yet cannot activate the one I got for my daughter in her phone. There is no previous account on the phone. Maybe we are doing something wrong. If the sim is faulty will I be charged for another one? They have already sent me a replacement for one that went astray and I was not charged for that. First bill was just 9.99. Thanks

Garibaldi?

its their policy to notify you once you reach €30 over and above the 9.99

thomas 123

Response so far:

”Hi, I'm waiting to hear back from management there is a few customers effected by the issue. The system will automatically adjust the payments before the money is taken from the account. If I have any update I will contact you.”

Cee-Jay-Cee

Do you recognise the number? ie is it a number that you have actually called?

thomas 123

Cee-Jay-Cee wrote: »

Do you recognise the number? ie is it a number that you have actually called?

Yes

Sir Oxman

thomas 123 wrote: »

Response so far:

”Hi, I'm waiting to hear back from management there is a few customers effected by the issue. The system will automatically adjust the payments before the money is taken from the account. If I have any update I will contact you.”

I'd make sure with your bank if you can if they've pre-allocated the funds (the large amount) already.
Isn't that the way DD's work once bill is issued?
Cos if it gets taken out, eir are a bitch to deal with getting it back, in my experience.

Ten Pin

Isn't that the way DD's work once bill is issued?
Cos if it gets taken out, eir are a bitch to deal with getting it back, in my experience.

Is there a direct debit option? Thought it was card payment only which is more time consuming to get refunded...further complicated by the fact that it's eir and exacerbated by gomo's poor customer support.

Direct debits can be easily reversed by the consumer.

Sir Oxman

Ten Pin wrote: »

Is there a direct debit option? Thought it was card payment only which is more time consuming to get refunded...further complicated by the fact that it's eir and exacerbated by gomo's poor customer support.

Direct debits can be easily reversed by the consumer.

Sorry, meant card payment.
Does that work the same - is the payment fenced off once bill is issued?

Ten Pin

Sorry, meant card payment. Does that work the same - is the payment fenced off once bill is issued?

Kind of, gomo would submit the transaction and if the funds are sufficient it gets pre authorised (ring fenced) and then processed by close of business (or maybe it's processed immediately). If the funds are insufficient to meet the transaction amount then the transaction fails. No idea if they retry later or not.

If the bill issues on 1st day of month, it more than likely doesn't matter when gomo submit the transaction request since there only needs to be sufficient funds on the 8th of the month.

With direct debits the bank will penalise insufficient funds, card payment insufficient funds are normally not penalised by the bank.

Del.Monte

Sorry to be really dense but can someone summarise what the €9.99 package covers? I had no problems until this month when I rang a Northern Ireland landline for just over an hour which cost €14+. Like an eejit, I assumed that calls to NI were part of the package. Technophobe that I am, I find their site very hard to find understandable rate information on. Thanks.

ednwireland

Del.Monte wrote: »

Sorry to be really dense but can someone summarise what the €9.99 package covers? I had no problems until this month when I rang a Northern Ireland landline for just over an hour which cost €14+. Like an eejit, I assumed that calls to NI were part of the package. Technophobe that I am, I find their site very hard to find understandable rate information on. Thanks.

did you ring 004428 thats an international call. use 048 that may be included.

if its northern mobile its a uk international number

fritzelly

Del.Monte wrote: »

Sorry to be really dense but can someone summarise what the €9.99 package covers? I had no problems until this month when I rang a Northern Ireland landline for just over an hour which cost €14+. Like an eejit, I assumed that calls to NI were part of the package. Technophobe that I am, I find their site very hard to find understandable rate information on. Thanks.

NI LL's are included but did you use the 048 prefix?

https://gomo.ie/wp-content/uploads/mobile_pt12.2-3.pdf

2ndcoming

My policy with 3 is free 3 calls, free texts, unlimited internet for 20 a month, but any length of a phonecall outside this will eat the credit. Been stung a couple of times. I just stick to using Whatsapp only for voicecalls as they're free no matter where you're ringing.

Quackster

2ndcoming wrote: »

My policy with 3 is free 3 calls, free texts, unlimited internet for 20 a month, but any length of a phonecall outside this will eat the credit. Been stung a couple of times. I just stick to using Whatsapp only for voicecalls as they're free no matter where you're ringing.

WhatsApp is only useful if the person you're contacting is on WhatsApp too though.

Yolla is very handy when you have to call a phone number. Rates are very cheap and you can pay for Yolla credit with Three credit.

Looptheloop30

Anybody else get charged for a call to the US that they did not engage in? Got a nice half hour call added to my bill that never happened and im being told that tough, its a valid call on their end as its linked to my sim.

Nobody had access to the phone at the time of the alleged call.

I didnt make it.

castle2012

I joined Go-Mo in November when they launched, taught it was a great deal €9.99 for everything. Not once did I actually get a €9.99 bill, it was always above it by alot. By March I left and went back to Tesco pre-pay. I haven't looked back. At least I know I only pay max €15 per month. No messing around.

TheChizler

castle2012 wrote: »

I joined Go-Mo in November when they launched, taught it was a great deal €9.99 for everything. Not once did I actually get a €9.99 bill, it was always above it by alot. By March I left and went back to Tesco pre-pay. I haven't looked back. At least I know I only pay max €15 per month. No messing around.

Can I ask where the charges came from? I've been €9.99 every month except from when I had to ring an 1890 number one time.

fritzelly

TheChizler wrote: »

Can I ask where the charges came from? I've been €9.99 every month except from when I had to ring an 1890 number one time.

Tho shouldn't be charging you for 1890 numbers

JTMan

fritzelly wrote: »

Tho shouldn't be charging you for 1890 numbers

Depends if the 1890 number that the poster rang was before or after when the new regulations came in.

TheChizler

JTMan wrote: »

Depends if the 1890 number that the poster rang was before or after when the new regulations came in.

Twas before.

kippy

castle2012 wrote: »

I joined Go-Mo in November when they launched, taught it was a great deal €9.99 for everything. Not once did I actually get a €9.99 bill, it was always above it by alot. By March I left and went back to Tesco pre-pay. I haven't looked back. At least I know I only pay max €15 per month. No messing around.

You're in the minority. When you checked your itemised bill what were the additional charges for?

CramCycle

kippy wrote: »

You're in the minority. When you checked your itemised bill what were the additional charges for?

This seems to happen alot, not just with GoMo, a local group had a guy giving out about all these additional charges, he blamed the phone company, the phone etc. Someone then asked, did you look at the bill to see what they were for? No, FFS. Mistakes can happen but I imagine more often than not, the user has missed something.

kippy

CramCycle wrote: »

This seems to happen alot, not just with GoMo, a local group had a guy giving out about all these additional charges, he blamed the phone company, the phone etc. Someone then asked, did you look at the bill to see what they were for? No, FFS. Mistakes can happen but I imagine more often than not, the user has missed something.

100 percent more often than not the user is an idiot.
Not casting any aspersions on the posters on this or other thread mind. Just personal experience.

TheChizler

Every few months an angry relative threatens to leave whatever network they're with and gives out stink to the poor person in customer support, a quick scan of the bill invariably reveals a few +44 numbers.

Having given a stint in a call centre it's staggering the amount of people that don't actually read their bill. As soon as they see their bill is bigger than expected they call straight up and whinge. Then it takes no more than 30 seconds to see exactly why their bill is what it is.

"You made several calls to number x, all of which have lengthy duration."

"Oh sh*t, yeah, that's me cousin in Timbuktu."


*not in reference to any particular poster, just an overall observation*

tuisginideach

I can't see a reply from OP after 7th February - presume (s)he got sorted and that it was an error?

Quackster

kippy wrote: »

You're in the minority. When you checked your itemised bill what were the additional charges for?

And deathly silence to that question...